I have never written an online review but the service I received at this store was so terrible, I had to write something.
I ordered an item online for a holiday gift at the price posted online of $215. My order was processed and I received a confirmation email. When I called them just a few minutes later to find out some details about the item, I was told by the sales agent (Martha) that the item I was calling about was in fact definitely in stock, but not at the $215 price tag. Instead it was actually $515 (!!!).
A few minutes after my call the item mysteriously disappeared from their website and I was told that they don't see that item at that price.
At the request of Martha, I provided screen captures of my confirmed order, detailing the item that was bought, and the price at which it was purchased.
At that point I was told to call the owner Debbie.
Not only did Debbie refuse to honour the price at which I was able to place my order, she was completely rude and unapologetic, and kept saying repeatedly and alternately that:
1. "We don't have the item in the colour you ordered it in"
2. "We don't have that item in the store at that price"
3. "We are not obliged to honour prices on our website"!!!! This, despite the fact that the original person I spoke with had the item in her hand.
I'm not sure how they've stayed in business as long as they have. If they had made even a tiny effort to keep me as a customer or extend any courtesy, I would have understood that mistakes happen. However, given that they would not own up to their mistake, confess that this was entirely their fault and gave me terrible excuses to avoid honouring the price that was on their website, has left me with a very bad experience. read more