My wife and I where looking for a kayak roof mounts. During the pandemic kayaks and rack mounts…read moreare very difficult to find. We called and much to our delight the store had a few types of mounts in stock. The store only had one mount we liked in stock. But again much to our delight the Lynchburg store had another mount in stock. The staff made arrangements to have the second mount in Daleville the next morning! The store had a good selection of backpacking gear and other camping supplies. We had a very good experience. Staff were very helpful!

Be very careful when you make a purchase at this store that you do not need to make an exchange. We…read morewere gifted a pair of slippers which my husband tried on at home carefully removing the tags. When we tried to exchange the slippers after trying them on the owner accused my husband of getting them dirty and filled with debris. He flat out refused any exchange other than a 30% credit Please be very careful when shopping there. Very poor customer service. Will never shop there again.

I ran in for some hiking sneakers and they happened to have all the new, best brands. I was…read morepleasantly surprised. Took me a total of 10 minutes and I was on my way to some beautiful waterfalls nearby.

Everything about this place is great! Very affordable as well as for me getting into a hobby…read morestopping by RMA made it to where I could get quality gear without the brand new price tag.

I can't leave 0 stars or I would. I was a longtime Sportsman's Warehouse customer. A friend lives…read morein Roanoke and picks my online orders up for me and has never had an issue. This time he went to pick up an order I had sent there and he was denied - and teeated exceptionally poorly. So he called me and I called and got a very agitated reaponse because I wanted someone to pick the prder up for me - I tried to cancel the order and received pushback over the order number. Jeff tried to get me off the phone and I had to let him know I was going to get that order number and he would do it while we were on the line. Customer Service - non existent.

Best outfitter in the NRV. VERY impressed with Archery! The manager was fun to work with!read more

Great local kayak shop. Good product offering at fair prices. The guy working there is very…read morehelpful and knowledgeable.

I bought My first 2 vibe kayaks from bobs up the creek outfitters and Bob was just awesome to deal…read morewith. he was very helpful and knowledgeable about the kayaks and after telling him what I was looking for there was no doubt I was getting a vibe kayak. I liked the Vibe seaghost 130 and 110 so much I ended up buying both! These are amazing kayaks and I could not have asked for better kayaks and service! thanks to Bob and up the creek outfitters and vibe for a great product and great service. bravobassin@yahoo.com

Sometimes bad things happen for the better. It's amazing how…read morea sporting goods empire came to be from the actions of the boss of an 18-year-old kid employee named Dick, who asked the kid to come up with a list of ideas for products needed to get into the fishing tackle business, and after having been presented with the kid's suggestions, calling him a dumb kid who had no idea what he was doing. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I also was awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Dick's Sporting Goods in Roanoke, Virginia, is a perfect example. Just the other day a good friend of mine recommended me some comfortable HOKA Clifton 10 sneakers he had bought at this Dick's Sporting Goods store. So after finding those sneakers in their app that I had in my cellphone, I drove to their store today in my pearl white Lexus to try them on. This Dick's Sporting Goods store located next to the Valley View Mall in Roanoke, Virginia, is majestic in size to the point of being intimidating. After entering their gigantic entrance, it was like arriving to a whole new world where everything sports reigned. Absolutely everything you could think of that had to do with sports, they had in their infinite inventory very well arranged in categories throughout the store. At the end of the store, they had this relatively new and well designed open area where the sneakers department was. When I arrived, I saw a couple of tables with HOKA sneakers on display. They also had a small, easy to use computer to help customers find the perfect shoe they were looking for. But what I couldn't find was a sales associates to assist me to find the sneakers I needed. An order gentleman finally came out and didn't even greet me. I had to ask him if he could help me find the shoes I needed. He didn't seem too friendly, but he went back to get the men's HOKA Clifton 10 in black size 9 for me, in regular width and wide. He brought the two boxes and laid them on the wide bench where I was seated, not being helpful at all to put them on. I asked if he had a shoehorn and he said not at Dick's, like if I was crazy to ask that question. All the time he was ignoring me and not giving me his attention. It was the worst customer service that I had ever received anywhere, especially here that I thought was a high-end Sports category store. He looks at his watch and tells me it's his check-out time, that the other sales lady could help me. She was a bit kinder and knowledgeable but also delivered lukewarm service. After trying on the sneakers I had gone there for and feeling comfortable with them on, I walked over to the front cash register to pay for them. On my way there I saw one of the managers and asked if I could take some photos of their store for this review and he told me it was not allowed, that I had to get permission from corporate. I don't understand how a store of this nature could have employees and managers with such poor customer service skills. I guess they remain in business just because they have a well stocked store with a great variety of good quality products nicely displayed. The young gentleman in the cash register was also the same. Very serious and didn't even say thank you for shopping here. What a pitty, all the employees in this store seem to be treating their customers just as the boss of the founder treated him when he was a kid, disrespectful. I hope that corporate reads this review and takes actions in the recruitment and development of their employees, starting from their store managers and down the line. And that they listen to their customers and treat them with the respect they deserve.

* Please note i have previously posted about this issue at the Christiansburg store. As it also…read moreinvolved the Roanoke store I am posting about it here as well. Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to me in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

I have long been a customer at Eddie Bauer, buying clothes for my wife and myself over many years…read more When we went to the store today to exchange a shirt for a different size from a Christmas gift- we got a second shirt which resulted in having to pay a difference in the original cost of the shirt. Apparently US currency is no longer accepted at the store. I am sure covid is the excuse, but people are in the store touching things, bringing in drinks, returning clothes, etc... It is just an excuse not to use cash. If I hadnt had to pay the difference, I would have left with no purchase.

From the owner: Eddie Bauer is an outdoor brand offering performance outerwear, apparel, footwear, accessories, and…read moregear that is built to last. For more than 100 years, Eddie Bauer has been inspiring, enabling and empowering people to live their adventure.

The day I went, all I saw was clothing that was marked 30% off. Hardly worth the drive to look…read morearound. They had free cookies & cider for customers which was nice. Thought about buying a $99 belt that I thought was 75% off, only to find out that the 75% off sign applied to a shelf with only two stocking hats. The discounted price on the belt was still $70-$75. Prices too high for an outlet.

We went canoeing today and had a wonderful experience! We got there a bit early (9:20) but they…read moreopened right on time at 9:30 for us to pick up our canoes. The drive over to the start of our day trip was pleasant in an air conditioned van and the guide driving us pointed out baby deer and an eagle's nest which was awesome. The canoeing day itself was beautiful and the trip was just the right length for us. There were four adults in our group-- I think with kids you would want to ask for a closer drop off point because it was a LOT of paddling. The canoes were nice and they helped us carry them down to the launch point and gave us a run down of the rapids we would pass which was helpful to avoid overly shallow or rocky areas. We were the only ones canoeing that day which was so nice! I would love to do this again in the fall when the leaves are changing!

Loved the rafting and the beautiful spot they have on the James River. The campground has very…read moreclean portable toilets. There is ample shade so during the hot summer months, you're sheltered from the sun. We camped right on the water at Campsite 6 hearing the river as we slept. We could have camped up a bit as the site is large. We could swim from the site. Floating down the James River rafting was super beautiful and relaxing. Any age can do this really. Water was low but still fun.

Amazing!! Great outfitter to work with and the campground on the river along the way is great with…read moreporta potties! We were given a thorough safety briefing before they drove us to our launch area. This is a well run operation!

My son and I just wrapped up our first overnight kayaking trip together--two beautiful days…read morefloating (and occasionally paddling) down the James River! As a dad, planning this kind of trip comes with a lot of moving parts... and a little bit of overthinking. Thankfully, Twin River Outfitters made it all easy. Robert gave us a great orientation and walked us through the whole course like seasoned river guides (which we definitely are not). We booked the glamping tents and took full advantage of their kitchen box, firewood, and luggage service--which meant we could have an awesome adventure without needing a crash course in ultralight backpacking. It was a perfect balance of the outdoors and just enough comfort to keep everyone smiling.

We were traveling and contacted Tonie's RV for an emergency repair. We came in right before closing…read moreand they took care of our problem immediately! We were back on the road in almost no time. They could not have been any more helpful!Thank you!

I ordered a camper from Joe and we were very happy with the whole process and package as well as a…read morevery competitive price.