Really happy with my purchase. The staff was easy to talk to, knowledgeable, and never made me feel…read morepressured. Great selection of kayaks too.

Great local kayak shop. Good product offering at fair prices. The guy working there is very…read morehelpful and knowledgeable.

Associates are very helpful; store is clean and orderly. Great shoes yet I can't ever seem to find…read morewhat I want in my size much less a second pair to get the 50% off. It would appear that men sizes 11-12, normal width are just not replenished at the same rate as customer demands. This is a great store if you have small feet.

The stitching on one shoe is coming apart. Yes they are one year old but the quality is terrible…read more The outlet agreed there was a problem but they won't do anything if they are over 90 days old. This is poor customer service and I have purchased my last pair.

Traveling up to Rocky Mount, VA on vacation during the week of the 4th, we encountered this place…read moreon our drive up to Roanoke. My best friend is a military surplus nut, so we decided to stop in. First thing we encountered was a set of bins out front just full of junk, literally junk... Inside, it looked like a secondhand store stuck in the 90's. Politically incorrect things that are way past their prime. They had a few neat items in the surplus area, but they were severely worn and didn't warrant the price. During the entire 20 minutes we were in there, the owner was behind the counter completely silent and stoic, working on restoring something to sale condition. It seems somewhat odd, but I felt really uncomfortable in here, like we had walked into some hidden front for a questionable back business.

Orvis is an American, family-owned retail and mail-order business, founded in 1856 in Manchester,…read moreVermont, by Charles F. Orvis. It is the oldest mail-order retailer in the United States and a leader in fly fishing, hunting, and sporting goods. In the beginning Charles Orvis opened his shop to cater to wealthy tourists, quickly establishing a reputation for quality fly-fishing tackle, pioneering mail-order catalog sales. The company struggled and financially collapsed during the Great Depression. In 1939 businessman Dudley "Duckie" Corkran purchased the failing company for $4,500 and revitalized it. Under Corkran, Orvis expanded its product line to include clothing and opened its first retail store in 1941. In 1965, Leigh Perkins purchased Orvis and transformed it into a lifestyle brand. He diversified the product range to include hunting gear, apparel, and dog accessories, and pioneered customer acquisition techniques by exchanging mailing lists with other retailers. He also established the first U.S. fly-fishing school in 1966 and introduced sporting clays to America. Leigh Perkins passed leadership to his sons, Perk and Dave Perkins, and later to his grandson, Simon Perkins, in 2020, ensuring the company remained family-owned. The company has expanded into e-commerce and has launched innovative Rodeo technologies like the Helios, and continues its commitment to environmental stewardship through the Orvis-Endorsed programs and conservation initiatives. Today, Orvis is an international, multi-channel retailer with its corporate headquarters in Manchester, Vermont, and major operations in Roanoke, Virginia, and the United Kingdom. When I moved to Roanoke, the first gift that I received from a friend was an Orvis Weather Breaker Jacket. And though I still have it today, it is worn down and I thought it was about time I got a new one, because its one of my favorites and practical things to wear. So I headed to the Orvis store located in the heart of Downtown Roanoke, on Campbell Ave. Once there, a young gentleman greeted me and listened to what I was looking for. Then he showed me around and pointed out the jacket I was looking for, as well as several new items that would serve my need as well. He did a great job in following one of the company's core values that states: "Surprise & Delight Your Customer." He listened and built a relationship by being curious, personal, friendly & fun. He also earned credibility and trust by being open, honest & down to earth. And you could tell, he took pride in their products. When I asked him if they were having any Black Friday Sales this year, he told me he didn't know yet but that I could find some sales going on now in the company's website. When I asked him about a Bison Wallet they used to have, he showed what they had and was surprised they didn't have it on display but thought it might be coming in shortly and also suggested I look for it on their website. As we walked around the store, I was very impressed by its cleanliness, interior design, product display, and nice lighting treatment. All items were display to show their best. I also enjoyed viewing their fly-fishing equipment. After all, I have enjoyed fishing all my life and Saltwater Sport Fishing was my one of my favorite hobbies as I was growing up and being the youngest person to win the prestigious Yearly Cangrejos Yacht Club Fishing Tournament in Isla Verde, Puerto Rico by catching and landing a 403 lb Blue Martin after three and a half hours of struggling with him. In another occasion I also caught a 97 lb Bull Dolphin or Mahi-Mahi, also called Dorado, when I was even younger. I thanked the Orvis associate for his assistance and help, and promised to return on Black Friday to see what's going on there. I remember one year they had a roulette or something similar that gave you a discount of different amounts, depending what you picked. One at home I went to their website, found the sale the sales-associate was referring to and purchased the jacket I wanted to replace my worn down one. I highly recommend you visit this store if you're a local or a tourist. In it you will find nice, quality merchandise, and exceptional customer service, creating moments that exceed our expectations.

I was walking around downtown with my wife, dad, and son while we waited for it to be time to head…read moreout to the airport. Since it was Memorial Day most stores were closed. Not Orvis. My dad went in to look at some shirts. I had no intention of flouting anything but when I saw the style, which is similar to Colombia and other outdoors brands, I decided to try a few shirts on. I ended up buying two and my dad bought two as well. The employees at the store were very friendly and eager to help. As we left I noticed a sign outside where they offer free fly fishing 101 classes.

We went canoeing today and had a wonderful experience! We got there a bit early (9:20) but they…read moreopened right on time at 9:30 for us to pick up our canoes. The drive over to the start of our day trip was pleasant in an air conditioned van and the guide driving us pointed out baby deer and an eagle's nest which was awesome. The canoeing day itself was beautiful and the trip was just the right length for us. There were four adults in our group-- I think with kids you would want to ask for a closer drop off point because it was a LOT of paddling. The canoes were nice and they helped us carry them down to the launch point and gave us a run down of the rapids we would pass which was helpful to avoid overly shallow or rocky areas. We were the only ones canoeing that day which was so nice! I would love to do this again in the fall when the leaves are changing!

Loved the rafting and the beautiful spot they have on the James River. The campground has very…read moreclean portable toilets. There is ample shade so during the hot summer months, you're sheltered from the sun. We camped right on the water at Campsite 6 hearing the river as we slept. We could have camped up a bit as the site is large. We could swim from the site. Floating down the James River rafting was super beautiful and relaxing. Any age can do this really. Water was low but still fun.

Amazing!! Great outfitter to work with and the campground on the river along the way is great with…read moreporta potties! We were given a thorough safety briefing before they drove us to our launch area. This is a well run operation!

My son and I just wrapped up our first overnight kayaking trip together--two beautiful days…read morefloating (and occasionally paddling) down the James River! As a dad, planning this kind of trip comes with a lot of moving parts... and a little bit of overthinking. Thankfully, Twin River Outfitters made it all easy. Robert gave us a great orientation and walked us through the whole course like seasoned river guides (which we definitely are not). We booked the glamping tents and took full advantage of their kitchen box, firewood, and luggage service--which meant we could have an awesome adventure without needing a crash course in ultralight backpacking. It was a perfect balance of the outdoors and just enough comfort to keep everyone smiling.