Gander Outdoors is no longer for the outdoorsman. They have discontinued ALL fishing equipment and tackle. You cant even buy a hook there. Only good for over priced coolers and camping equipment. I will no longer waste my time with these folks and their ridiculous marketing scheme. Good luck. Not a recommended site for me. read more

Certainly one of the best experiences I've had with dealing with an RV retailer. We desperately needed a new shower/bath fixture. When we arrived the only one they had was open and missing parts. They discounted the original fixture and then helped us find the parts that were missing and even discounted those for us a well. Definitley a place to go again. read more

Josh was extremely friendly and helpful! Was able to answer questions and if he didn't know them he didn't pretend like he did and sought out the answer! A real joy to work with! I highly recommend seeking him out if you're in the market for a RV! There were several options for our budget and he didn't mind the 96 degree heat to help us look at each and every one, some of them twice. Be sure to make this your first stop when looking for your rv, don't forget to ask for Josh! read more

My family and I went in to look at bunk house travel trailers. We had to wait a while for the salesman to come out that had called me earlier. He showed us a few trailers. Stayed outside most of the time. No trailers came with tv's. You have to pay extra to get a tv with any trailer. The selection of rv's was good, but the required equipment we wanted was all extra. The kicker was that they wanted a $500 prep fee and a $1000 delivery fee for a trailer that is already there! We have been to 5 other RV dealerships and not one of them charged those fees. We bought a 32 foot travel trailer somewhere else and it came with a tv and other features and they did not charge any hidden fees. read more

We bought a new class b rv here in March 2,2018. It is a Winnebago 170XEra and we love it, but here is the problem. When we bought it the touch screen didn't work so we left it there for a month. When we came back to pick it up they had not fixed it . We live 2 hrs away so they ordered another screen and we went back when it came in and they replaced it. Low and behold we left after 6 hours of waiting and found out the radio didn't work!!! Took it back again waited another 6 hours service tech said it worked and as soon as we got on interstate we had no reception!!! Really!!! Now we are unable to get back there for several weeks!! This is a brand new RV !!! What's up with your service department??? read more

This place is an absolute joke, I would advise you go somewhere else. Was on the road and had a blowout, decided to replace four tires, they said no problem, the had to run 10 min up the road to Roanoke and get them, and they'd get it done. Took them over four hours to get to it, and then they had the wrong tires. I've been here almost 7 hours now and they haven't even started. Service tech who ordered the wrong tires told me I was "fortunate" they could find my tires, and gave me a line about trailer tires being illegal on a motor home, rather than admit his mistake. To top it all off my dog, cat and disabled parents are with me, I would have taken them to a hotel or went somewhere else. Absolutely infuriating. I should have read the other reviews. read more

Please see the update on my previous review. So far, no change. I purchased a "tow ball" from them. They didn't have the tool I needed to do it myself. So, I asked them to at least loosen the "tow ball nut" and I'll find a way to complete the job.they wouldn't even do that. read more

I recently purchased my Keystone Cougar from this location in Roanoke. Service was good during the sale. I had solar upgrades installed in which took 6 weeks to complete. I had made two payments before I actually picked it up. When i picked it up there was no staff that actually took any initiative to even go over the work that had been done or how the camper actually worked. Being a first time camper owner this was extremely important. They brought the camper to the parking lot and said here you go and that was it. Luckily a young man who was ending his shift volunteered to at least help me put the sway bar system on. I give him 10 stars because without him I wouldn't have known I even had the sway bar system. I leave Roanoke and come to Kansas for work and discover I have issues with the solar that they installed ( doesn't work and controller is showing a fault ). Called service and they bluntly told me that they didn't have the time to answer questions as all there techs were on an hourly rate working on something else. They finally gave me a number to a camping world in Wichita Ka in which they were better but basically said I need to go straight to Keystone. Worst service I have ever had. I defiantly recommend making your purchase at a smaller place where customer service still matters and not making your monthly sales quota. if i could give a 0 I would. read more

This is my go to place for all my family camping needs. Reps are always readily available to assist us! Thanks for making the Blue Ridge Parkway Excursion great for the family! read more

We had work done on our air conditioner on a cross country trip. The professionalism and courtesy we encountered was exceptional. Ellis, our service advisor, couldn't have been nicer or more helpful. We would not hesitate to return to them if we are in the area again! read more

Wait on the phone for 20 minutes, never speak to anyone. Call back 10-15 more minutes on the phone still nothing. Email, get a response a week later. Basically can't cancel your order even if you wanted to read more

If you are thinking about service work being done here, think again. You would think that people who only work on RV's would be professionals but that is not the case here. Had to order parts two weeks ahead of time (not a problem) but they did not order all the parts required to do the job. Charged me for more than twice the man hours it took to install the parts they did have. Charged me 4 hours labor that was not required, more than $400.00. Don't even think about it, go someplace else. read more

Ordered a muzzleloader online - in stock. Waited 3 weeks before they said it was no longer available. Poor business practice.

This place has the absolute worst customer service i have ever experienced. For a place that makes so much money off their customers you would think that they would care about how they treat the people that buy things and services from them. I tried to get warranty work completed on my camper, just a few simple fixes that should have been caught on their so called $1,500 prep fee. Well I take it there and they said I would be able to pick it back up next week since they don't do same day work, 3 weeks later i was able to get it. Then when I get it back its not even fixed. DO NOT GO HERE AND DO NOT BUY FROM HERE...... read more

08 NOV 2020 To: Gander RV and Heartland RV Management From: John D Spyker (Customer # 241620160) Subject: Experience with GANDER RV (Saint Augustine Fl-Dealer) and Heartland RV (manufacture) in reference to Pioneer RG-22 Camper/Trailer Summary: The Gander RV's services department's fell significantly short of any reasonable or expectation. The warranty that is offered on all new units is not a Gander RV warranty but a combination of several manufacturers' warranties. If there are issues with a new camper and the service department is required to repair it under warranty, they reach out to the manufacturer or component companies to claim the warranty. This causes significant delays in repair. Also, if there are any disputes from a manufacturer or component company, they proved unable or unwilling to resolve most disputes without intervention from the owner. Communication between service management, service personnel and service technicians was poor. Quality assurance is nearly non-existent. Service Management actively avoid conflict resolution. Service management did offer a few minor amenities (an extra sway bar and below standard repair to minor damage to camper at no additional charge), but this compensation fell significantly short of making things right. The manufacturer (Heartland) produces a product that is poorly constructed and designed while their warranty department goes above and beyond in their efforts to dispute valid repair claims. Gander RV continues to conduct business with this company despite reporting routine dissatisfaction of interaction with the company. Major Material Issue Summary: Problem 1: Broken Shower Drain- repair periods 1-3 - never fully resolved Problem 2: Wheel Well Fender Defect - repair period 1/2 - warranty dispute Problem 3: Leaking Toilet Flush Valve- repair period 2-3 Problem 4: Refrigerator- repair period 4 Other issues: Long repair times largely due to lack of Communication and reluctance to cover warranty related issues. Camper Timeline Summary 27 Aug 19: Received custody up new camper at Gander RV. 05 Sep 19 - 09 Dec 19: Repair Period 1 (Problem 1, Problem 2) - 95 Days 27 Apr 20 - 06 Aug 20: Repair Period 2 (Problem 1, Problem 3) - 101 Days 10 Aug 20 - 06 Nov 20: Repair Period 3 (Problem 1 Problem 4) - 108 days end of year warrenty (27 Aug 20) DISREGARD. THIS IS FOR A DIFFERENT LOCATION read more

"My advice to everyone considering buying from Camping World / Gander is "DON'T DO IT" The Good! (James my salesman at Camping World in Tampa Fl was very helpful as was the financing department) (Store 5-stars for selling toilet paper and black tank sanitizer). The Bad! (Minus 5-Stars for service after the sale). I purchased my Thro Challenger Coach $140k from Camping World/Gander on September 21st and could only use once due to the following problems. * Passenger side slide out leaks in front when closed (Floods During Rainstorm) * Drivers side slide out leaking when closed (Front area) (Floods During Rainstorm) * Passenger side slide out front cup holder wood post assembly got caught up on floor: minor damage to floor & wood assembly damaged and cracked * Microwave does not work. (Never Has) * Main door awning led lights burnt out * Shower leaks outside door passenger side. HAVE never been able to use shower due to flooding. I could keep going. I scheduled an appointment with Gander in Ft Port pierce Florida for service on October 13th and 1st available date they could give me was October 27th. I advised Dave Elder (Service Manager @ Gander Ft Pierce Fl) that I would need my Coach back by November 17th for a Family Thanksgiving trip. November 13th has come and Ganders service department still has not completed any requested service. "My advice to everyone considering buying from Camping World / Gander is "DON'T DO IT" read more

My gawd are these people incompetent! Didn't do the described repair, just put a band-aid on a fracture...like several other CW's. They even stated "that won't work, he'll be back" talking about their own repair. Couldn't find a leak because the floor had dried out while sitting there over a month but I found the hole where water infiltrated in. Well there's only so much you can do with a total lemon RV, i.e. 2014 Heartland Wilderness from Camping World. And my warranty has now expired, they sure knew that. read more

Camping World - Roanoke - CampingWoes - RV Dealers Near Me - Roanoke, Virginia

Very disappointed. Salesperson that approached me did not go with me outside in the very large acreage lot. So I walked by myself looking at RVs with no way to see some of the insides, ask questions and get someone to answer any questions in general. When I left the idiot had the nerve to ask did I see anything. If this is representative of Camping World I (we) will not be back. I wouldn't recommend this at all. I wrote a letter that is how disappointed we were. read more

Had to pickup another set of wheel chocks to move a Travel Trailer to a hilly location. My preferred vendor Berglund Outdoors was out of them. Went to Camping World as I needed them immediately and found out their prices are AWFUL!!! 70% higher than any other vendor I buy from. Asked the cashier if they have any discounts. NONE! They don't even give a senior citizen discount!! She even told me their employees states their prices are too high!! Last time they will get any of my business!! read more

DO NOT PURCHASE FROM THIS LOCATION!!! They DO NOT support the products they sell! We just purchased a brand new Heartland Pioneer 2019 and found out on our first trip that the AC does not work. Understanding that these things sometimes happen, we were willing to make the 2 hour trip to have it taken care of. The service department said they could not look at it until NEXT MONTH! Then they advised us we would need to return to drop it off once the parts came in which would likely take another FOUR WEEKS! We called the sales department hoping for a little assistance and even spoke to the general manager to no avail. This was hands down the WORST CUSTOMER EXPERIENCE of my life. Their only goal is to sell the most RVs. Please learn from our mistake! Drive 3 hours north to Winchester Camping World where the service manager is seeing us in only TWO DAYS! AND offered to give us a replacement AC from one in stock so we won't have to wait! UPDATE: Happy to report our AC is now fixed! In less than 30 minutes, the service department at Winchester Camping World was able to diagnose and repair the issue! Glad to know there are still folks who care about their customers and proudly stand behind the products they sell. read more

Fantastic customer service. We are full timers in a 1987 C-Class RV and since it is older, we needed service when we rolled into town, which included black tank removal, grey tank replacement, AC service, hot water heater replacement, and an electrical check for a short in our remodeled bathroom. Since we full time, we couldn't afford to have it in the shop too long and after three days, all but the grey water tank was taken care of and the only reason the grey tank was not finished was because it was a special order. So we were able to take the RV and live in it while we wait for the grey tank to be delivered. I will update when all repairs are finished. But so far this is some of the best customer service I have ever encountered. read more

Horrible place to do business with. My wife and i was looking at buying a camper there and was treated unbelievably rude when we didnt qualify for the loan. The salesman, Scott Carder actually sent me an email stating about how i wasted his time calling me and a MF and a B****. Reported it to the GM, havent heard back from her yet. PLEASE BE ADVISED, DO NOT BUY A CAMPER HERE, GO ANY WHERE ELSE IF YOU WANT TO BE TREATED LIKE A CUSTOMER. read more

Bob Bricker. We had a cooling hose to our Aqua Hot system split causing engine overheat. Towed to Camping World at Roanoke VA. Mike McCoy and his maintenance staff were terrific. Got there at closing and Mike stayed to get us electric and water for the night. First thing in the morning the mechanic found the break and ordered parts. Fixed and on the road home by 11:00. Wonderful experience with great people. read more

Our experience here was less than stellar. Check-in process seemed very lengthy. We took our vehicle here as our generator was not staying on. Our first thought was that the line needed to be cleared. We asked them to do that. After committing that the situation would be checked first thing in the morning, we didn't hear anything till mid-morning the following day. They told us that the error code showing was not something that they could handle. We needed to take it to a generator specialist. They offered to remove the generator and take it to the specialist as it would cost less then the specialist doing so. We chose to bring it to the specialist. The specialist isolated the problem to being a fuel source problem. So we spent hundreds of dollars confirming our original suspicion. We took it back to Camping World and asked if they had ever checked the line like we asked. They said they didn't check that because of the error code. I am not a technician, but it would have seemed awfully logical to check that before sending us on a goat rodeo. We will be looking for a more knowledgeable service provider the next go around. They lost us as a customer. read more

This store is amazing and the staff are very friendly and helpful! We pulled in with our camper looking for a place to rest and the staff were very kind and accommodating. We went through the store with our dog, there is so much to see and they carry anything for your camping/outdoor needs. read more

It took over a month for the service department to reseal the AC unit on our RV. We were told a big job came in that they had to take care of. When we got ours back, it was filthy inside...debris from removing the AC was everywhere. Used to depend on them for all our regular maintenance service. We'll find somewhere else to go. read more

Excellent Service Department! Started with the Service Receptionist Elizabeth, then the Service Adviser Brian. Both of these people were thorough and professional in their effort to help us define the problems with our coach. Then we met Michelle, the Shop Forman. I can't say enough good things about her. She tried her best to get our water flow and water heater issues resolved. She and Brian were able to correct the water flow issue in a very timely manner. Fortunately Michelle had James, a Service Tech, available to isolate and correct the heater problem. This is a good organization with a wonderful group of professionals who try their best to get you back on the road quickly. read more

No parking for our 31' Class C and tow. Employees little help when looking for parts. I put the onus on management. It is their job to help their employees be resourcesful. They did not have the part we needed but instead of helping to brainsorm solutions, their answer was to show us a complete kit at 3 times the cost of the part. This has happened at 2 different Camping Worlds. Sorry Camping World Roanoke but you can do much much better! read more

Helpful staff, fair pricing. Having a Good Sam membership helps, too. Selection not quite as good as it was before (Gander Mtn) but still comparable to others in this area (Roanoke). Overall, a good place to shop for camping gear and supplies, firearms and ammo, boating goodies, and a lot more. read more

Just a horrible experience To understand the full story of this business, read the " not recommended reviews" at the bottom of this page! read more

Awful service, product selection is the same as any other outdoor store, the manager of all people gave me an attitude after trying a return. I support the store a lot and usually go there for any fishing equipment I need, but they don't have my business anymore. Bad experiences from staff. read more

We drove 3 hours to Gander R V of Roanoke to trade in a camper and buy a new one. The first thing that happen was that we asked to see another camper on the lot that they had just got in. They were not happy... The salesmen lied to us saying we would have to pay the extra cost out of pocket because the paperwork was done. Funny because when they couldn't give us the money they promised for our old camper, they changed the paperwork no porblem!!! Wow! There were more inconsensitys but let's get to the big one. The finance department wanted us to get extra warranties for our camper. We told them we already put the camper on our insurance policy so no thanks. Well... our insurance wasn't good enough... so my husband gave in and said he would take the brozen package IF we could cancel it if we found out we were ok with our own insurance that we already have . We were told "oh yes!! You can cancel any time no problem! You'll get your money back depending on how long you use the camper before asking to close it." He never said how much it cost just that it would add about 2 dollars to our payment. We we got home and looked at the paperwork they had charged us 5,000.00 dollars in little add on. We went from paying 5000.00 down out of pocket plus 7200.00 for our trade in on a 23,000.00 dollar camp to still owing 19,500.00. We just as well not had a trade in. The real kicker??? I called them today and guess what a lot of that crap you can cancel any time??? Well no you can't. By the way they were supposed to deliver our camper Friday. Its not here.. they forgot to tell the driver. When I called the finance department today he told me I would have to drive all the we back to Roanoke to get only part of my money back. Not all of it like he had said mind you. He said we had already signed the paperwork so to bad... I don't know when we'll get our camper delivered. Watch the fiance department is all I can say.... We will never deal with Gander again... read more

So this place is ridiculous! Dropped my camper off on Dec 7,2017 for a repair of an awning and drive, to check and see what bathtub leaks and a couple other small thing! Was told it probably would be after Jan 1, I was ok with that since my next travel nurse contract didn't start until Jan 22. No communication from these people for a month, called and was told it was not ready they would call when ready. Another month no call, called again was told still waiting on parts. Finally received a call a couple weeks later was told wrong parts sent so it would be a couple off weeks! A month goes by no call! I call and they said still waiting on the stove element to be resent! 5 freakin months from the drop off date I call back and Larry from the service department say well they part has been sitting on the shelf for how long he had no idea, he said well I'm glad you called it's hard to tell how long that would have been sitting up there before we found it! No apologies nothing but excuses from these people! I live in this rig! I had to continue the payments and pay out of pocket for an entire 16 week contract! Oh and there was only a year warranty on the rig and they had the rig for 5.5 months, so now the warranty has ran out! Imagine that! I Lord willing will never have to darken their door step again, I would not recommend buying or having a camper serviced there to anyone!! read more

The most knowledgeable friendly and professional staff. Best selection in firearms, fishing, camping, hunting and active sports I have ever seen! read more

I just don't understand the lack of customer service at this store. It is dependably awful. I have tried to overlook it for the convenience of picking up some items locally, the prices are no better, or even higher than other stores. It just is not worth it anymore to go there and be subjected to the employees of this management team. Gander went bankrupt once, they will again unless RV sales are great enough to support the business.The sporting goods side of the operation almost seems to pride itself on truly awful service and mistreatment of customers. The most recent visit to the store had an employee treating me and other customers as nusances he just had to unfortunately deal with before he could leave. I stood waiting for this single employee to finish chatting for about 15 minutes. I finally walked over and stood in front of him. I witnessed him ask another customer who was looking at products, "do you want anything", the customer obviously did not enjoy being addressed like that and walked away. I was challeged with "what do you want?" When I told him the product i was interested in he responded with "what about it?". I told him I would like to purchase the product. He said, after looking at the register, that he stopped selling firearm products "now". He stated it was "store policy". "Actually nine minutes ago" was his follow up statement. Apparently making customers wait and then refusing to sell products is "store policy". He seemed really pleased with himself for frustrating a customer and declaring store policy. Really incredible behavior. This store is apparently not interested in serving customers at all. Lots of stores that are happy to take your money are available in the area. Avoid Gander, they are consistently the worst for customer service. It clearly comes from their management and "store policy". Several folks I know have had issues with a male manager there and will not be back. This was the last bad experience for me, lots of others say they have had poor experiences at the store, I should have listened. Gander, fire your management and do some customer service training with your staff. Try to meet customer service requests as valuable to business success. Roanoke has caught on to the store's poor treatment of customers. Bankruptcy part two may be in your future. read more

We had a really bad experience there earlier this year. We came to look at a specific camping trailer that we had seen at another dealership (online, about an hour and a half away). We knew the other dealership had it priced about $2000 cheaper than Gander but wanted to see it in person before deciding to drive out there. The salesman at Gander showed it to us, and without prompting, said they could match another dealership's price. We asked several questions about this and he confirmed they could price match. He even wrote the lower price on the brochure for the trailer. We went home to think it over for an hour and called him back to tell him we were ready to go for it. However in the meantime he said he'd talked to the dealership and said that their price online was not what they were actually selling it for. He tried to convince us they were selling it for $6000 more than it was showing online! My husband had talked to that dealership to see if there were any hidden fees and they said absolutely not, the advertised price is it, not including sales tax. I told the salesman he had promised us a certain price, and to go talk to his manager to see what he could do. He called back shortly thereafter with their "best" price, which was a little less than $2000 more than they'd originally said they'd sell it to us. When I pushed back saying that was too much, he said "Really, what's $2000?" I'll tell you what it is, it's $2000!! He thought he could do a bait and switch on us but it didn't work because we walked away. Later in the week, we sent an email to the manager asking for him to call or write us back to discuss our poor experience, and we never heard back. I can only assume that poor communication and not standing by your word are standard practice for this dealership, and would never shop there again. read more

Worst customer service ever! We needed an inspection prior to our first trip in our newly purchased used RV. First, my husband was told that he had an appointment at 8:30 AM one week from the day he called. He arrived at 8:20 only to be told that they don't make appointments, but that he would be seen shortly. By noon, they still hadn't touched our RV or any of the RVs of the 3 other people who arrived at about the same time. When he asked for his keys back--that he was leaving and to just forget the service, they said, "No, No, we're taking it back now to work on it." Someone got in the vehicle, drove it to the service area, and locked it. Nobody touched it for another 1.5 hours. Finally they started the "45-point inspection". That took more than 2 hours, and they fixed NOTHING! In fact, things were worse after they "worked" on it. They filled the system with water to test it out, and the faucet started spraying all over the interior. The tech said she couldn't fix it--no matching parts, but she never turned off the valve underneath the sink to stop the leak, and she didn't drain the remaining water out. The generator that was cutting off intermittently prior to the service, stopped working entirely after the service (It only has 3 hours on it, so it's practically new). Plus, they didn't even change out the split and worn wiper blades (part of the 45 point inspection and service.) For this waste of time and money, we paid $589. And that didn't include the "wash" which took more than an hour. We are now going back now and double checking fluid levels, etc., for ourselves because we don't trust that they did anything that they promised and that we paid for. The manager and staff seemed more interested in taking breaks, long lunches, and gabbing with their co-workers (sometimes in crude terms in front of the customers) than actually performing any work. The waiting room and men's bathroom were filthy, so the employees aren't spending their time cleaning, that's for sure. Very unprofessional in every possible way. DO NOT STOP HERE! We are local and wish that we could use this company. It would be convenient, but we'll never go back. We'll drive to NC rather than ever go to these people again. read more

Customer service on the phone was lacking. The person I spoke with seemed like I was bothering her by asking if the had an item in stock. When I explained that I was 60 miles away she made no effort to see it it was was indeed in stock after telling me the computer inventory was not to be trusted. Needless to say the sale was lost. Small item for sure but will keep me from making bigger purchases. read more

I would not give a star at all if I had my way... Drove 4 1/2 hours to pick this particular camper up and one would think knowing that we are going to be arriving... One tie was dry rot and I am sure they would have left us drive off the lot with... Tire wheel cover was missing with exposed metal... Asked about the slide out that seemed to struggle just a bit when they brought it in... Because of course they had it all open when we got there ... Waited and waited to be told that it needed a capture plate after we even asked about it ... To drive home and pick up another day... Bring it home and shame on us did not look or check the rear stabilizers and the motor was shot and has been for a while more money spent that they would not fix ... And now the kicker my slide out that they said absolutely not one thing was wrong ... Took to a dealer to see what was wrong ... Yep someone rigged it just to work for now !!! Really ... No thanks camping world anywhere you will not get my business ever again... so went to a local dealer of coachman chaparrals and trades it !! And absolutely love it !! So camping world you should be ashamed of your self for seeing a young couple with very little experience with campers.... and just completely took full advantage! read more

Mike M. 4/30/18 We had purchased a new travel trailer last Feb 2017 from the Ashville, NC store and took it to Myrtle Beach in April. We had major water leak in the wall so we took it to Roanoke on the way back to get the warranty work done. In July we went to try to pick it up to make trip to New York that weekend. Trailer was still not repaired so like idiots we decided to trade up to a class A. 2/16/18 we went to the Roanoke store and bought a $1000 couch to go in place of the dinette. We paid for the couch and went to the service dept to schedule installation and to arrange for an extensive service as well as order a new awning. We planned to drop the RV April 7th 2018 and pick up April 21st 2018. we needed the number off the awning to order that day so we told them we would call back with it. (NOTE: we live 125 miles one way from Roanoke.) The service writer said no need that the two weeks would be plenty to get the awning in and installed. We dropped the RV off April 7 (we removed the dinette ourselves to ease install of the couch) $135.00 per hour labor racks up quick. Due to the previous service experience we decided to call and check on the work progress. Our service writer was off until the Wednesday before our pick up date. Five calls and no one to really give a straight answer we reached our service writer Wednesday and was informed the work had been completed early but the awning was on order with no delivery date. We went the 21st to pick up the RV for our long scheduled vacation to find out the awning wasn't even ordered until the 17th. I was furious so the operations manager came out to assist. What a joke. When I asked the why the RV had been there for 10 days before they ordered an awning they had know about since 2/16/18. The ops manager replied it wasn't a service issue it was a store issue since they order the parts. Of course the parts manager on duty blamed the pee-on who wasn't at work that day. We paid our $1400 for work done (I now question if all the work was really done)and would have to come back a week later. They call with the awning in the store the second day of vacation and we "SCHEDULED" the work for 8:30 am on the last day of vacation to prevent having to bring the RV back another 250 miles. We sat in the shop line all night to be there for our 8:30 apmnt. Surprise they check everyone in at 8;30 and do not work on appointment you sit and wait for the service manager to decide its your turn. Needless to say I left and will never darken the door of "ANY" Camping World nor would I refer even my worst enemy to them. Please read all the reviews for every Camping World before you consider purchase or repair. You will save yourself a lot of stress. Thank you for reading. Mike M. read more