I have been involved in automotive restoration for over 50 years. I've sourced parts from all over…read morethe country. Mat and his staff at Shenandoah Auto Parts, in addition to providing a quality part and the hardware to install it, provided outstanding customer service: accurate description of the part, pictures, returned phone calls, and shipping. It is difficult, if not almost impossible, to find that rare salvage yard that meets and exceeds customer expectations. In my opinion, Shenandoah Auto Parts definitely delivers and I look forward to working with them in the future.

The food is amazing i love their authentic mexican food i love the new stuff they got and the…read morecombobulator where i get the new gaot chese soda was pretty sweet i cannot lie i love the new one

This place is a God sent. They are the best. When I go in the store, they greet me with a smile and…read morewithin 30 seconds they are helping me. They even came out to my car to help me find the fuse box. I have 4 fuse boxes everywhere, so they are not easy to find. They don't rush you and take time with you. I won't go anywhere else. They understand, smart and always tell me to have a good day. Just wish other people would be like that.

Don't go as a single woman. The single most obnoxious young man is Chris W I've heard and seen a…read morelot but this clown tried to tell me my car had a problem because it was time to change my wiper blades. Really? next it's piss down my leg and tell me it's raining. The only place with worse uneducated employees is jiffy lube on Peters creek rd. Stay safe and knowledgeable

From the owner: Your local Advance Auto Parts at 1020 Orange Ave NW in Roanoke offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

This is a review for Advance Auto Parts, Inc.; not a specific store…read more Ordered a Vacuum Brake Booster (online) for my trusty '91 Jeep Laredo. The part arrived on time, but our other car immediately had to go in the transmission shop for weeks. The Jeep (even without power brakes) was our only car during that time. When I finally could put the Jeep into the shop, I opened the box to find the part shown in the pictures below: rusted, filthy, the rubber boot torn, actual human hairs stuck to it. No evidence of a rebuild job at all. I suspect they shipped me someone else's returned core - whether mistakenly or not, I don't know. My shop *would not* touch the thing! Advance Auto Parts' website says that their stores will accept returns; I went to one nearby (attached to PepBoys). They refused the return, likely disbelieving that Advance would ship such a part and likely thinking I was trying to return a junk part stripped elsewhere (please believe: absolutely not the case). I called Advance's Customer Service line this morning, explaining what had happened. They contacted the store, and after a *long* time on hold returned to tell me that they were standing behind the store's decision, and that they would not accept the return even if I paid to ship it back to them. Was I careless for trusting Advance, not checking the part when received? Sure. But otherwise: **I was shipped a junk part, and I am now out $190.28.** And I'm being treated like a scammer. Sweet. EDIT, ONE WEEK LATER: After several phone calls AND several emails to Advance Customer Support, I was shocked to receive a phone call from the local Advance store's manager, saying that he wanted to make things right. He did accept the return and refunded the entire price. So that's good. But still, it was a heckuva week and this did eat up a lot of time during that week. Adjusted from one star to two.

WARNING RE: ADVANCE AUTO PARTS Mel recently bought a…read moreturbocharger ($1200) from these folks & paid Paul Bailey Chrysler in RI $480 for installation. Part was defective; Mel did get $1200 back from Advance Auto but they are refusing to refund the $480 he paid for initial installation of THEIR defective product - to date they have only offered $250 and this is AFTER filing complaints with the BBB, Attorney General and FTC. This is a company with 4,401 stores in the USA, worth $9,000,000,00 employing 71,000 with annual sales of $8.9 billion, and they are refusing to reimburse a paltry sum of $480. They claim it's against their policy, which is a very poor business practice.

What more do I need to do to get Advanced Auto Parts to do its job?! The technicians broke the…read moresensor wire on a cable when they replaced my husband's battery in August 2018. The technicians then spliced the wires together, wrapped it in electrical tape and told us to contact the store manager the next day. The store manager blew us off saying he wasn't going to fix it. We then called Advanced Auto Insurance Claims and were given a claim number and told that the district manager would call us. One week later, nothing. We called back. We were then told that there was no note and no reason that Advanced Auto Parts would call us, that we would need to call them. We asked for management. Management was apparently out for the day and the lady left a voicemail saying we would get a call back "soon". One week later, no calls. We called again, management was unavailable again. The next day we called and I waited 30 minutes on hold (although to the woman's credit, she did check back with me periodically so say that she was still trying to get me up to the second floor) to speak with a manager. I finally reached Matt in the corporate office. He claimed that this behavior of no returned phone calls was unacceptable and he didn't know why the district manager hadn't called, etc. He decided that since the store had not done right by us, he was going to bypass them and if I got an estimate for repair sent to him, he would have a check cut to us for the cost. On September 17th I called to report that I had the estimate. Matt was unavailable. I was given an email address to send the estimate to. On September 19th my email (Outlook) sent me an error message stating that my email couldn't be delivered because Advanced Auto Parts server wouldn't accept the email. I called and asked for Matt again. He was unavailable. I spoke with Robert who sits right next to Matt. Robert gave me his email and a fax. I sent the fax and received confirmation it went through. Robert's email was kicked back for the same reason my original email got kicked back. I thought surely, since my fax went through, I would hear from Advanced Auto Parts. Two weeks go by and now it is the end of September, beginning of October, nothing. I call back and get Matt, finally! He says he is really only available by phone on Mondays and Fridays. He doesn't know anything about a fax. I give him the amount of the estimate plus the price for the part and am told that checks are cut Tuesdays and Thursdays and that he is going to overnight a check to us and he guaranteed we would have it by October 4. We still do not have the check. I called today before 8:30am central time and spoke with Robert who said Matt was on a break and he would tell Matt that I had called. He said that he could see where the check had been requested but not where a check had even been printed or a check number even assigned. Robert then had the audacity to tell me that he and I had never spoken before. Four hours later and Matt has not called me. Do I need to get a lawyer?!?! The unprofessional conduct, disrespect, and treatment that we have been shown is reprehensible. Meanwhile nearly 2 months later, we still: 1. Have a car whose battery wires are held together with tape. 2. Have never received a call from Advanced Auto Parts manager, district manager, or management team without having to call them first. 3. Have to call and only once in all the times I have called and had to leave a message have I gotten a call back. 4. Have yet to have any member of Advanced Auto Parts follow through from start to finish.

The guys at this location are awesome! I recently had to get a new battery and a new brake light…read moreand they replaced both of them for me. I have no clue what I'm doing when it comes to anything car maintenance related so it's a huge help that the guys at Advance are willing to lend a helping hand. I would refer anyone to the Brambleton location!!

Another mechanic told me that I needed a new exhaust system. He gave me an estimate of $2,000,…read morewhich is probably greater than the value of the old car that I am currently driving. However, he told me that if I could find a shop that specialized in exhaust work and didn't have to rely on using stock parts, I would probably be able to get my car fixed for less. So I went online, and I found this shop, which seemed to have so many overwhelmingly positive reviews, and now that my car is fixed, I am back to add my positive review to all the other ones. The cost of the repairs was very reasonable (significantly less than $2,000!), and in response to the numerous questions that I asked, I was very patiently given answers (and drawings!) to explain the repair work that needed to be done on the car. The mechanics here are knowledgeable and trustworthy, and I highly recommend them. Thanks to these guys, I don't need to start looking for a new car just yet.

Excellent service! Very pleased with the FlowMastet muffler on my 2002 Isuzu Rodeo LS.read more

Frank and Michael are the best workers they were very friendly and they hooked me up with a new…read morebattery for free off my warranty and a new 5 year warranty so thank u to them I appreciate them so much.

Tony was awesome! Very nice and helpful. He helped and explained the process of what he was doing…read morewhen he changed the battery and potential reasons it could have been corroded