Wayne is an amazing human being. Exceptional service and amazingly affordable! He treated me with…read morereal kindness and respect, explained everything clearly, and made the whole process easy and stress-free. It's rare to find someone this honest and helpful these days. I will definitely be coming back here for any future tire needs.

Wayne is a great guy. I wasn't able to get anything done because of how busy he was but he was very…read moreunderstandable and helpful. If I got up early enough i'm sure he would've been more than helpful for a great price

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

My 16-year-old was on her own, driving our only car, when she hit a curb and popped a tire. I…read morecalled Woods Service Center on a Saturday afternoon. The dispatcher talked me through my options, even offering to have the tow truck driver take my girl where she needed to go on his way to tow the car. The driver arrived at the car in minutes, made my nervous teen feel at ease, and fixed our problem. The dispatcher called me back twice to let me know all was well. Every step of this was above and beyond. I can't say enough about what a positive experience this was. Woods is in my phone contact list now. They will be my first call anytime I need towing or auto repair.

Joe at the service desk takes care of his customers with care and awesome follow up…read more I've been a multiple repeat customer for several different vehicles and have only positive experiences. The mechanic's are fast and friendly as well. I've read some review's that conflict with my experiences and question their authenticity. I have no financial ties to this company.

Absolutely pathetic customer service and shady salesman. Went to get a quote and gave the salesman…read moremy tire size and what I'm looking for. He is persistent on seeing the vehicle before quoting tires. I did not have said vehicle that day nor should he need to see it to give me a quote on a specific tire size, when asked why he needs to see the vehicle I get no response. Long story short I get a quote from aanother employee and call back in a couple weeks to have them ordered. Was told it will be a day before they get them, two days later I show up to have my tires installed and I'm told "we dont have any tires for you" he looks through the system...nope they weren't ordered. I'm done no more blue ridge tire for me!!!

I have had multiple bad experiences here. This is the last time I take my car to this place. You…read morecan not make an appointment and even if you do, you will have to wait 4 to 5 hours for something as simple as an oil change. I called two nights ago to let them know I'd like to get a basic check up for a trip and that id be picking it up at 5pm. I dropped off my car last night and I arrived after work (they had over 8 hours to look at it). My car was still parked where I left it. IN 8 HOURS HAD NOT BEEN TOUCHED. The moment I showed up, their excuse was. They have been busy. NEVER AGAIN!

About a year ago, My wife took her car here to get new tires. She was greeted by Matt, and the "…read moregreeting " that she received was subpar; unprofessional and rude. Fast forward, today our AAA tow service in last minute breakdown necessitated a visit to Firestone for initial diagnostic. Well, once again Matt in the service department. Unprofessional and borderline harassing and demeaning quips back at my wife, the customer. Fortunately, we have a retainer for these types of situations. I would avoid servicing your second largest, or first largest investment at this specific store.

Bought 4 New Uniroyal Tiger Paws and The Service was Great! NTB Had The Best Price & Locations &…read moreHours! The Service was Great & The Staff were Friendly & Knowledgeable!

Horrible experience. I made a scheduled appointment for a state inspection a week in advance, at…read morethe managers request. When I arrived the manager rudely told me he could not do it. When I explained that it was scheduled he said "I don't know why I would've said that." and turned away to answer a phone. This place needs new management BADLY. I will be letting everyone know about this. -Hunter

I had a tire installed at this location about a month ago and recently discovered they installed…read morethe WRONG tire size on my vehicle. My 2018 Chevy Malibu Hybrid requires 225/55R17, but they installed 245/45R17. This is a safety issue. I only discovered the issue after getting a flat and checking all of my tires. When I contacted the store to have it corrected, both the manager and assistant manager were dismissive, rude, and hung up on me multiple times. They insisted their system was correct and refused to take responsibility. I also went to the location with a flat tire and was told there would be at least an hour wait despite there being minimal customers, and no assistance was offered while my tire was actively losing air. I ended up having to leave and attempt the repair myself. I have filed complaints with the Better Business Bureau and the National Highway Traffic Safety Administration due to the safety concern and lack of accountability. I strongly recommend double checking any work done here, as this experience raised serious concerns about both service quality and professionalism.

Took a car in for an inspection and, boy, did they see this grey-haired, female, senior citizen…read morecoming. My husband suggested this place because it was on a main road near my regular shopping spots. The result: an estimated $2,000 in repairs before it would pass. I told them to slap the rejection sticker on it and we made an appointment with a very reputable but out-of-the-way garage. All it needed was a couple of new tires. What a rip joint!

The technicians in these busy bays seem well trained in car care and customer care. I consistently…read moreleave Valvoline Instant Oil Change in any location feeling listened to and looked after. They offer services, but do not push and seem honest.

I was happy to drive in and speak with the guys while they changed my oil. It's a little pricey,…read morebut I don't have to wait

Very helpful. Brought in a Passat. They diagnosed the problems quickly and very reasonable…read morediagnostic fee. Super friendly staff. You don't feel taken advantage of here

What a great shop! Kind and quick but thorough. Highly recommend this business! Plenty of quality…read morevehicles and some truly interesting showpieces worth stopping in to see. Will continue to recommend this shop throughout Roanoke.

I took my car in for a "second opinion" post accident and post insurance claim. Although our…read moreinsurance denied our claim, this business was very helpfull to pinpoint our issue and gave a reasonable repair plan. Very professional and steller work ethic.

If you want value for your money, this is the place for you. No upselling of services you don't…read morewant or need. Great customer service and quality work

awesome service great crew and very knowledgeable about cars and the customer service is greatread more

Took car to SpeeDee in Salem, VA for inspection. Pulled up around back and waited but nobody…read moreacknowledged me being there. Waited a few minutes while watching two mechanics talking to each other, still not acknowledging me. One of them walked away, never glancing toward me while the other mechanic started scrolling on his phone. This was rude and disrespectful, and I will never take my business here again.