Have had only good experiences with this business. Significantly more reasonable than other auto…read morerepair locations and never feel any sort of upselling.

I had a great experience at The Mechanic. I had a relatively large repair done and Dana and Darla…read morewere highly communicative and helpful answering all of my questions and made sure the repair was done right. Their customer service is unmatched. I will be returning for any repairs I may need in the future! If you are looking for a mechanic that will be honest and trustworthy, look no further! Additionally, their prices were extremely reasonable for such a complicated repair.

Stay away. I went in for a simple muffler replacement (verified by 2 other shops). They quoted me…read more$250 & said they had the muffler in stock. When I arrived, Steve said he had it put on a lift and they "discovered" that all of the pipes and joints were so rusty, that he was afraid that when he started cutting into it, that basically the entire undercarriage would have to be replaced : large rear muffler, large front muffler, the small muffler we spoke about, ALL the piping and "probably more". I asked how much and was told "at least $1200". They said they'd order the parts for the next day. When I left, I could hear odd knocking on the bottom and the smell of exhaust in the front cabin that wasn't there before, or ever. I called back the next day to report this and was blown off with "ma'am, you have an exhaust leak and the knocking you are hearing is because you probably drove over something". I knew then they were not on the up and up, so I played along and asked if my parts came in. They said yes, all but one. I asked what they were missing and was told "a part". He kept saying "just a part" but would not tell me WHAT part. Finally I was forceful and told him I needed the name of "the part". . Steve finally said, the Catalytic Converter. Horses***!. He said I needed that too. Tack on another several hundred dollars, plus labor. Scammers! I took it somewhere else the next morning, and the only thing it needed was the muffler, parts & labor $95. I've heard of stories like this, but, wow, the level of deception was criminal.

Buddy and Kevin and their staff are as good as it gets. They're all top notch people as well as…read moregreat mechanics and do their best to get your vehicle back on the road in great working order and at a very reasonable price. I wouldn't take my vehicles anywhere else. Highly recommend Brandon Auto.

I was looking for somewhere to get my vehicle serviced since the Kia dealership is booked up…read moreonline for over a month, and was told about Brandon Automotive by a coworker. Took my car this morning at 7:30 for an inspection and oil change, and at 1:30 they're calling me to pick it up. Mind you they worked me in... Excellent customer service! friendly staff and very professional. Will not be going anywhere else but this place going forward.

Super friendly and amazingly helpful folks. I bought a set of tires for my trailer from an…read moreonline retailer expecting to drive almost an hour to Roanoke to get them fitted by a recommended installer. Gave Lakeside Tire a call at 4.45 PM one day, the next the tires were in and installed on 2 wheels an hour after dropping them off and they squeezed them in between jobs. Saved me so much time and trouble driving all the way up to Roanoke from Westlake. Great service and a great price. Definitely recommend if you need tires replacing whether you get them there or not.

If for some reason you want to pay more and get less this is not the place for you. If on the other…read morehand you want an honest family owned and run business I highly recommend them. It was very clear there was no attempt to up sell anything and the differences between the various tires I had an option of were spelled out very clearly. They not only did the service requested but added one additional item at no charge because the owner just thought it would be the best thing for the life of the tires. They also offer free life of the tires rotation at the appropriate interval if you have purchased the tires from them. To me honesty is the most important aspect but when it comes with excellent less expensive service that is pretty hard or impossible to beat.

They are a well known established foreign makes Service and…read moremaintenance center in the Roanoke area. Extremely friendly and go out of their way towards providing the best and knowledgeable service. I have both my BMW and Porsche worked on there over the years.

Took my car in for an oil change, inspection and a general once over. They were very nice and did…read morethe work they promised. Car was ready earlier than expected. I will be using them again!

Ive had a number of tires mounted by guslers. they have excellent equipment, competent plus…read morepersonnel and personable and conscientious front of house staff. The shop is not open saturdays. This is good because it makes for happier employees when they get the whole weekend off like the rest of us.

If I could leave zero stars I would. First they charge a ridiculous amount for everything! And the…read morelabor cost is insane. What cost just $11 dollars for parts ended up being $95 after it was fixed. And they only cut deals on people they want to. Literally right infront of me they were talking about cutting a young girl sitting in waiting room a good deal on something she needed and the price it usually is but charge her less, but not for us. And they are ter with time of getting it done. Just putting on lug nuts took them 3 hours. They are also not customer service friendly at all. I needed to get somewhere after waiting a long time and they were just sitting there cutting jokes with each other and not doing my paperwork until I finally said something to them. I mean I should have known when I got there and went in. Man behind the desk was on his cell phone with family talking about cleaning something up for quite a bit while I stood there and waited to be even acknowledged. Terrible place! I don't understand how anyone goes there! Never Again!

The customer service is extraordinary. They explained everything in detail, and bent over backwards…read moreto help me when I needed it. I simply cannot recommend this place highly enough. Thank you so much.

Performed as promised and within estimate. Yes, two weeks to get in (shows good reputation, no?);…read morelittle gruff around the edges; don't run your vehicle through a wash at the end. But did the work (water pump) as estimated and on-time.

I had battery issues while I was out of town. The battery tray was broken and the cables had some…read moresparks since they were damaged. It wasn't safe to drive home. The auto repair shop was booked through the end of the month but agreed to work me in. A day and a half later, everything was fixed. The employee was resourceful about finding parts. The service was professional and expensive.