Brought in two flat tires and they had them fixed in an hour. The tech was careful and skilled and…read morefriendly. I've never gotten better service for any problem. I'd give more stars if I could.

Dropped my jeep off hours and without an appointment as it was shimmying and rattling in the front…read moreleft and felt unsafe. They were Very responsive and called with a diagnosis (broken lug nut and lose tire bar, plus worn ball bearings) and estimate within hours of opening Monday morning. They estimated work to be completed Wednesday and called me Wednesday morning to say the job was done and under the estimated price. This was my second visit to the shop (first was for state inspection). I feel very confident and comfortable using this shop.

On our way to Florida and our brakes failed. Pulled into a Dollar Store parking lot and asked a…read moregirl if there was a brake business near by. She told me to come here. The Manager at first said they were busy but then checked out the brakes and knew what the problem was. He gave us a price , ordered the parts and we were on the road again within an hour. And the price he quoted us was exactly what he told us it would be. Everyone that worked there was very ni r and friendly . It was a wonderful experience .

Sorry so long, but so real ! I was driving from Memphis, Tenn back to home Chesterfield, Va. (20…read moremiles south of Richmond, Va). I was in Knoxville when a piece of small equipment fell off of a flatbed transfer truck right in front of me and busted my tire. The driver did stop and put my donut on. It was a Sunday and I could not find a tire shop open. I did finally find a shop who showed me the rim was also busted and they did not have one to replace it. I drove from Knoxville, Tenn to Christiansburg, Va. when I felt I could not keep going. Late at night so I stayed in a motel and Monday morning started calling around for tire place. I first needed a rim - I found Bill's used auto parts who had a rim for me. Shawn was so helpful and had me to go Quality Tire and ask for Jack. It was right down the road which was perfect. Jack and his crew were amazing. So kind, so helpful and quality says it all. I had been through so much it was nice to take a deep breath and feel I was in good hands. All was put on perfectly and I headed home. Funny thing did happen. I stopped near Lynchburg, Va. to get a bite to eat and my Jeep would not start when ready to hit the road again. I could not find my Fob anywhere. I called Jack at Quality Tire Tire to see if it was left there because it was already running when I got in it to leave. Jack was so kind and helpful looking around everywhere at his shop, etc. He had me look around the car and then suggested looking on the top of the car. There the keys were - by the luggage rack on top of the car. Shocking the keys/fob stayed on the top of the Jeep for over 90 miles !! Jack was my savior/hero. After everything that happened to me, it was wonderful to know people cared and were 100% perfect. Deborah Best

One of my tires suddenly had a big drop in PSI and I could not for the life of me find the issue. I…read morecalled NTB and got an appointment same day for the next hour. When they called me back, they told me they couldn't find anything wrong with the tire, even after they took it off the vehicle and everything. Since nothing was wrong, they didn't charge me any fee or anything! They even replaced the valve on the tire for free for me incase it just wasn't reading right. They even checked things like my break pads and battery. Thankfully, they found out my battery (less than a year old) was almost dead! Thank god they checked or I could've been stranded somewhere. Michael was the individual who called me back I believe, so I assume he was one who worked on my car. Thank you NTB and Michael for your help and service. If anything is ever wrong with my car, I know where to go!

We used this location due to an emergency. My father's tire blew out while we were headed home and…read morehis insurance provided us with the closest location available to replace the tire. I called them up while we were waiting for our tow and we discussed if they had the tire in stock or if we could just go with what they did have. The person I spoke to was so helpful, she looked up the tire and said it needed to be ordered. I was also told they could replace all four tires and get us on our way that day. We ended up going with that option and were able to be towed to the NTB in time to get that done. Joe and his team kept us informed throughout and got us on our way as soon as they could. Everyone was just so helpful, we are beyond grateful for the help and courteousness.

I had never seen or visited a Walmart Auto Center until this one and let me tell you, there really…read moreshould be more of them. I have now come to this location several times and rely on it for my car needs! The oil changes are affordable and fast. They inspect your vehicle thoroughly and call you if they have questions or think you need something done to your car. The service is professional and the employees here do the best work. Highly recommend this place for your car needs! They sell tires and batteries as well.

Stay away. I went in for a simple muffler replacement (verified by 2 other shops). They quoted me…read more$250 & said they had the muffler in stock. When I arrived, Steve said he had it put on a lift and they "discovered" that all of the pipes and joints were so rusty, that he was afraid that when he started cutting into it, that basically the entire undercarriage would have to be replaced : large rear muffler, large front muffler, the small muffler we spoke about, ALL the piping and "probably more". I asked how much and was told "at least $1200". They said they'd order the parts for the next day. When I left, I could hear odd knocking on the bottom and the smell of exhaust in the front cabin that wasn't there before, or ever. I called back the next day to report this and was blown off with "ma'am, you have an exhaust leak and the knocking you are hearing is because you probably drove over something". I knew then they were not on the up and up, so I played along and asked if my parts came in. They said yes, all but one. I asked what they were missing and was told "a part". He kept saying "just a part" but would not tell me WHAT part. Finally I was forceful and told him I needed the name of "the part". . Steve finally said, the Catalytic Converter. Horses***!. He said I needed that too. Tack on another several hundred dollars, plus labor. Scammers! I took it somewhere else the next morning, and the only thing it needed was the muffler, parts & labor $95. I've heard of stories like this, but, wow, the level of deception was criminal.

great guys, and reasonable prices and upfront and honest…read moreFixed a problem that I was left with from another local memchanic

I'm a do-it-yourself-er on everything with my vehicles. However as I learned here in VA, State…read moresafety inspections is something you are unable to perform yourself, and need to trust a certified shop with the keys to your vehicle to perform the inspection for you. So I took on my girlfriends Chevy Sonic for the State-Inspection. Granted this place is about two minutes from where I live. I'm giving them a five star rating due to the awesome customer service. They even brought me home as they were a bit booked and would be a few hours before getting to the car for inspection. The only down vote I would give, is the up-sell attempt of a cabin air-filter replacement for $59.99. Most filters are about $20 and take less then twenty seconds to install. But I suppose they are just trying to make a profit to keep the lights on. So I will not penalize a star from them. Over all great and quick experience. Will likely bring my tires to mount on my wheels when needed.

Update: 4 months later and during my state inspection, the mechanic found my coolant was extremely…read morelow. After a pressure test, the issue was the exact hose Firestone replaced... Come to find out, the heater hose that had been replaced wasn't even on correctly!! It was sliding on and off and would not click into place. I don't know if the gave me the wrong size hose, a faulty hose, or just didn't care enough to do it correctly, but there's no reason why it should break within 4 months. The reason I didn't fully dump coolant was because the hose expands when the car runs, so it creates a good seal. When it cools, since it wasn't on right, my car slowly leaked coolant over several months. I'm so glad that I ended up only paying 220 for this hose, because the original quote was over $600. If I had paid over 600 to get a hose that would break in less than a year, I'd be furious. I am still pretty upset because my mechanic thinks that Firestone just forced the hose to fit on there when it shouldn't have been. I will not take my car here again, that's for sure!

Joe at the service desk takes care of his customers with care and awesome follow up…read more I've been a multiple repeat customer for several different vehicles and have only positive experiences. The mechanic's are fast and friendly as well. I've read some review's that conflict with my experiences and question their authenticity. I have no financial ties to this company.

Was super happy at first. Salesmen was awesome in finding me a quality used tire instead of buying…read morenew. Was told the job would take 30 minutes and ended up taking 2 hours to do 1 tire. My major problem was I asked over and over to make sure the tires in front had 60 psi and tires in back had 80 psi. What I got was a new front tire at 70 psi and they never even touched the 3 other tires even tho the tech and salesman said they did. It really is the small things that go a long way. Not sure why they would lie when I will find out in a few minutes of driving the truck.

My student at Virginia Tech went in after getting a warning that the electrical system had a…read morecharging malfunction. They quickly diagnosed the failing alternator and replaced it quite affordably. The car is driving better than it has in a long time. They treated her so kindly and respectfully, which means a lot to a mom 6.5 hours away.

Son's car ran over a bolt the day of graduation. Robert was able to patch it that afternoon. They…read morewere fair and honest and checked to make sure they could fix it before taking the car.

Good Service. Great People. Honest. Understanding…read more I broke down mid road trip in little ol' Christiansburg VA. I was worried about finding an honest mechanic in a town I had never been to especially because I had no time to do research. Modern Automotive was the first place that came up in Google and I went there. I was in good hands. I first spoke with Thomas Morris who immediately put me at ease with his honesty and genuine problem-solving attitude. I left my car with them and continued on my trip in a rental. Through a series of MY mistakes and lack of ability to figure out how to get my car back once they had completed the work, it was left there for far more than the original time I thought it would be. But they were extremely gracious with me and helped me figure out a good solution. During this time I spoke much with Chuck Swain (Owner) over the phone. He was incredibly generous, good-hearted and honest toward me. It was so refreshing to meet honest businessmen like these, and I would recommend their service to anyone. Thank you guys.

Terrible customer service. They act like they don't want your business. Called ahead to see if I…read morecould get an inspection done. They told me I would need to leave it there all morning but what they really meant was that they didn't have the time to do it. At 1pm they admitted that they wouldn't be getting to it any time soon. I get it, things happen and things get backed up. All they needed to do was acknowledge the problem and apologize for wasting my time. Instead they handed me my keys back with a smile as if my business was a complete bother to them.

$35 tire patches so good you can immediately drive 1,349 miles on it from this location to a stop…read morein Texas through the patchy roads of Arkansas and the thunderstorms of Oklahoma while on a cross country trip to your wedding venue. Staff was incredibly friendly and quick with their service 10/10 would recommend.

My daughter bought tire and battery from Thompson tire back in 2022. The tires ended up being made…read morein 2016 and only lasted about six months and the battery lasted about 10 months. Places like this really take advantage of the college student they serve.