What more do I need to do to get Advanced Auto Parts to do its job?! The technicians broke the…read moresensor wire on a cable when they replaced my husband's battery in August 2018. The technicians then spliced the wires together, wrapped it in electrical tape and told us to contact the store manager the next day. The store manager blew us off saying he wasn't going to fix it. We then called Advanced Auto Insurance Claims and were given a claim number and told that the district manager would call us. One week later, nothing. We called back. We were then told that there was no note and no reason that Advanced Auto Parts would call us, that we would need to call them. We asked for management. Management was apparently out for the day and the lady left a voicemail saying we would get a call back "soon". One week later, no calls. We called again, management was unavailable again. The next day we called and I waited 30 minutes on hold (although to the woman's credit, she did check back with me periodically so say that she was still trying to get me up to the second floor) to speak with a manager. I finally reached Matt in the corporate office. He claimed that this behavior of no returned phone calls was unacceptable and he didn't know why the district manager hadn't called, etc. He decided that since the store had not done right by us, he was going to bypass them and if I got an estimate for repair sent to him, he would have a check cut to us for the cost. On September 17th I called to report that I had the estimate. Matt was unavailable. I was given an email address to send the estimate to. On September 19th my email (Outlook) sent me an error message stating that my email couldn't be delivered because Advanced Auto Parts server wouldn't accept the email. I called and asked for Matt again. He was unavailable. I spoke with Robert who sits right next to Matt. Robert gave me his email and a fax. I sent the fax and received confirmation it went through. Robert's email was kicked back for the same reason my original email got kicked back. I thought surely, since my fax went through, I would hear from Advanced Auto Parts. Two weeks go by and now it is the end of September, beginning of October, nothing. I call back and get Matt, finally! He says he is really only available by phone on Mondays and Fridays. He doesn't know anything about a fax. I give him the amount of the estimate plus the price for the part and am told that checks are cut Tuesdays and Thursdays and that he is going to overnight a check to us and he guaranteed we would have it by October 4. We still do not have the check. I called today before 8:30am central time and spoke with Robert who said Matt was on a break and he would tell Matt that I had called. He said that he could see where the check had been requested but not where a check had even been printed or a check number even assigned. Robert then had the audacity to tell me that he and I had never spoken before. Four hours later and Matt has not called me. Do I need to get a lawyer?!?! The unprofessional conduct, disrespect, and treatment that we have been shown is reprehensible. Meanwhile nearly 2 months later, we still: 1. Have a car whose battery wires are held together with tape. 2. Have never received a call from Advanced Auto Parts manager, district manager, or management team without having to call them first. 3. Have to call and only once in all the times I have called and had to leave a message have I gotten a call back. 4. Have yet to have any member of Advanced Auto Parts follow through from start to finish.

The guys at this location are awesome! I recently had to get a new battery and a new brake light…read moreand they replaced both of them for me. I have no clue what I'm doing when it comes to anything car maintenance related so it's a huge help that the guys at Advance are willing to lend a helping hand. I would refer anyone to the Brambleton location!!

Manager, I believe his name is Ron, was kind and helpful. I didn't expect to walk out from just…read moreneeding a quart of oil feeling better but I did. He made the experience for me. Thanks!

Just want to say they have always been helpful and never over charged. They put the machine on to…read moresee what is wrong and will quote you prices without any sales pitch or pressure. They even put my windshield wipers on. So this is an auto parts shop. I can compare prices with what car shops quote to figure out reasonable prices. Labor charges are so expensive these days.

I believe this business name has changed, but no matter…read more I called needing several parts for my car and they were able to get me the lowest prices I could find in town for parts. Very helpful, friendly, and courteous. Would buy from again.

From the owner: A+ Price is Right Auto Parts & Supplies is your headquarters for new and used replacement parts for…read moreevery make of car.s and trucks. Located in Vinton, we have serviced Roanoke, Virginia and the surrounding area for more than 40 years, We're a locally owned and operated business and take pride in offering our customers the best in customer service. We offer a wide variety of parts and supplies for domestic and foreign vehicles. If we don't have your part in stock, don't worry, we're happy to do a FREE nationwide search to find it.We also buy and sell used cars and trucks. If you need a new or replacement part for your vehicle and want the best price around, contact us today!

I have been involved in automotive restoration for over 50 years. I've sourced parts from all over…read morethe country. Mat and his staff at Shenandoah Auto Parts, in addition to providing a quality part and the hardware to install it, provided outstanding customer service: accurate description of the part, pictures, returned phone calls, and shipping. It is difficult, if not almost impossible, to find that rare salvage yard that meets and exceeds customer expectations. In my opinion, Shenandoah Auto Parts definitely delivers and I look forward to working with them in the future.

After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last…read moreyear, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new stores and restaurants, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Brambleton Imports in Roanoke, Virginia, is the perfect example. After an incident I had with my first salesman there that caused me to loose his trust, I inquired among my friends, community leaders, and business owners, more in depth about their opinion of Brambleton Imports. Every single one of them had a positive opinion and wonderful impression of this car dealership that has been in business for around 30 years and who's founder and owner, Robert "Woody" Woodward, is still involved in its operation. With this excellent background about the business, I decided to return with a retired pilot who was a friend of a good friend of mine, and deal with another sales consultant. For in sales the customer is not owned. He has to be earned all the step of the way. And I am a firm believer of Relationship selling. "Relationship salesmanship, is a sales approach that prioritizes building trust and long-term relationships with customers over simply closing a deal. It involves understanding the customer's needs, offering tailored solutions, and fostering a genuine connection that leads to ongoing partnerships." This second time when we arrived, we found Sales consultant Danny, in his office and went to him. He did an excellent job in listening to both of us, in explaining what they had available at the time, and in taking us for a test drive, first of a Honda Accord and then of the 2022 Lexus ES 350 Luxury Edition, which I ended up purchasing cash, with my 5 years of savings and investing with this goal in mind. After all, I once taught at the university level a very popular course titled: "How to Make Your Money Grow." On the second day, I went to put together the deal. Danny gave me a copy of all the paperwork with the description of the Lexus and one with a photograph of it on top, and a breakdown of the costs and total payment I needed to have the check made. He also gave both my friend and I a Brambleton Imports cap. What is even better, he introduced me to Woody, the owner of the dealership, and wonderful person, who congratulated me for the ownership of my new car, and told me to come by anytime if I needed my car washed. On the third day, Danny understood that it would take some time to gather my high-interest savings and investments, together and transfer the amount to my Credit Union here. As a sign of good intention I wrote a deposit check for $1,000 and handed it to him. Today, we successfully finalized the deal, it was a win/win situation. He not only obtained my business, but what's even more important, my trust and my future referrals. And I received the beautiful Lexus of my dream. His delivery of my Lexus was exceptional. He showed me how some of the basics worked, connected my cellphone Bluetooth with the car, and programmed my home address.

Glen was fantastic! He and team made the busingg process seamless! I would HIGHLY recommend…read morepurchasing you next vehicle from their huge inventory of fantastic vehicles ! Thank you so much Glen for the outstanding experience Kristin B.

The only shop I trust and use. Rob Marra is honest and goes out of his way to help. Service is…read moreexcellent. I brought my daughter's vehicle in about 7-8 years ago for first time and he exceeded my expectations. They also own Mainly Brakes and sell tires at good prices. Tell him Darin sent you. You won't be disappointed.

I took my car in for a "second opinion" post accident and post insurance claim. Although our…read moreinsurance denied our claim, this business was very helpfull to pinpoint our issue and gave a reasonable repair plan. Very professional and steller work ethic.

I have had multiple bad experiences here. This is the last time I take my car to this place. You…read morecan not make an appointment and even if you do, you will have to wait 4 to 5 hours for something as simple as an oil change. I called two nights ago to let them know I'd like to get a basic check up for a trip and that id be picking it up at 5pm. I dropped off my car last night and I arrived after work (they had over 8 hours to look at it). My car was still parked where I left it. IN 8 HOURS HAD NOT BEEN TOUCHED. The moment I showed up, their excuse was. They have been busy. NEVER AGAIN!

I had an appointment for 2 o'clock for a simple oil change. At 3:30 my vehicle still had not been…read morepulled into the Bay yet. I wasn't even next to go in and when I asked what was going on I was informed "Well be only have 8 bays so we have to take turns"? When reminded about my appointment I got a shoulder srugg. Went down the road to 5 minute lube, got the same oil, same filter, and it took all of 15 minutes! Totally UNSATISFACTORY!

if you need assistance with choosing the right equipment for the job, the choices that Greg and…read moreteam can provide is what you need. They are really good at what they do, i'm satisfied with the pressure washer i bought, as well as assisting me in replacement parts. thanks again, V.I.C.E. , I'll be back.

From the owner: Virginia Commercial & Residential Equipment Dealerread more

I had another establishment in the area address some issue with my truck, among them, my front…read morebrakes. Needless to say, their repair work on my truck was short-lived. So, I took my truck in to Firestone and Matt ensured that my truck was addressed. They could not find the problem with the test drive, but they took it in and checked some other things and found issues with my front brake calipers. Other places would have said things were good and sent me away, but Matt took the extra time to fully check things out. Just a note: I'd taken my truck in earlier that week (Wednesday) and the other worker said they would take a look at it - but nothing had been done. I had called the following day and according to that guy, "your truck is next on the hook to be checked out." Still nothing. I went by the following day (Friday) and Matt was there. I told him about the other two encounters and he stopped what he was doing and had one of the other techs clear out a bay and got me right in. I know they are busy. Getting a state inspection is almost impossible there, but they do great work. I've been going here since 2015 and have no complaints on any of the work, the tires, and the labor. Pricing is reasonable. Matt is an excellent shop manager and would trust him with anything. When I went in to pay and pick up my truck, he told me to hold on a moment and brought out two of the brake pads and said that he saw they were cracked all the way through but showed me the sides and said had they not taken it apart they would not have been able to see them. So, someone who is as thorough as Matt was will always receive my business. I can't thank him enough. Firestone will always be my go-to for service.

I'm from Cleveland Ohio. I've used Firestone there for years with NO issues. I TRIED to use this…read moreFirestone store to get my wife's Chrysler 200 repaired. She had a dead battery but her car sat for 2 months. The battery was newly purchased at Pep Boys in March. I was able to jump her car with some cheap ass jumper cables, but these "mechanics" told me their jump machine could not get the car started. Yes, that's right. Mechanics had no improvising in their bag of tricks. They did get the car started after 20 minutes. At that time, I told them just to back it out and put it in the lot and I would get it towed. I WOULD NEVER refer ANY OF YOU to these "mechanics". Cleatus from Dukes of Hazard would and COULD HAVE figured it out. STAY AWAY if you are smart.