Joe at the service desk takes care of his customers with care and awesome follow up…read more I've been a multiple repeat customer for several different vehicles and have only positive experiences. The mechanic's are fast and friendly as well. I've read some review's that conflict with my experiences and question their authenticity. I have no financial ties to this company.

Was super happy at first. Salesmen was awesome in finding me a quality used tire instead of buying…read morenew. Was told the job would take 30 minutes and ended up taking 2 hours to do 1 tire. My major problem was I asked over and over to make sure the tires in front had 60 psi and tires in back had 80 psi. What I got was a new front tire at 70 psi and they never even touched the 3 other tires even tho the tech and salesman said they did. It really is the small things that go a long way. Not sure why they would lie when I will find out in a few minutes of driving the truck.

Went in to get my bmw code cleared. Told they couldn't do something that took bmw 30 seconds to do…read more Stole half my stuff out of the trunk and front Stolen a firearm and couple dollars in change. Obviously extremely underpaid. You can look up the police report I filed with Salem police department because it is a missing firearm we're talking about.

Blew a tire on 81 and limped into a motel. The Goodyear crew bend over backwards to help us. They…read morewent above and beyond for my family. This outfit is a top notch tire dealership. I recommend them highly.

Alex done a great job and helped me tremendously. Id still be on the side of the road if it wasn't…read morefor him! thank you Alex!

We're traveling on a family vacation cross country our tire blew . Roadside came out on a Sunday in…read moreless than 1/2 hour and got us going again

Charles and his team are fantastic. They are fast, reliable and always do a great job. They do…read moreexactly what needs to be done and I always feel like my cars are in good hands. I never worry about being ripped off and they are always fair. I strongly recommend this location.

Charles was great. He had my tire checked for a nail..None was found by his technician and he had…read moreme out in minutes! Honest service! I know I will be back when I need tires! thanks Charles!!

Relocated behind sheetz. 30 mill lane same phone. Renamed salem auto. Same guys Same great service…read more Owner passed away and sold building

i have been going to them for a few years, always excellent work and great interactions. they have…read morerecently moved about 300 yards down the road to 30 Mill Lane, Salem VA 24153 (behind the Sheetz), but same people, same phone number. the new name is Salem Auto Alignment & Repair. I just got a front end alignment, and they rotated all 4 tires as well. Very happy with their service.

They are always on top of it. Great work and very knowledgeable. Price is fair. I take all my…read morevehicles (personal and business) to them.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

Excellent customer service at Mr. Tire. The guys really…read moretreated us well after we had a flat in Rte 81 near Salem. Highly recommend.

Absolute waste of time. These people are dishonest. They damaged the area around my windshield when…read morereplacing my wipers--looked like they used a heavy tool--and tried to claim it was already like that. They quoted me one price over the phone, then charged me way more in person with a bunch of hidden fees. Also, when they changed my tire, they took my wheel lock and acted like I was lying about it being missing--only to later "find" it in my glove box, which I had already checked. Completely unprofessional and careless. I'll never come back here.

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.

very terrible customer service. they accepted my vehicle (05 6.0 powerstroke) and knew absolutely…read morenothing about it and should have no business accepting vehicles in that category. They had my for over a only one hour and wanted me to replace something absolutely absurd. My had a crank no issue and they called me multiple times after me requesting them look at it their answer was my brake module. After doing further research just on Google and calling multiple other diesel shops they could assure me that was not the issue after telling them to not touch my vehicle any further and I will pay for service and pick up my key very next day. once I got there the next day, their customer service was very crappy and pissed poor attitudes When I wanted to know what I was paying for when they told me false accusations on the problem I still had to pay the most expensive hourly rate for They me over $150 and in my personal opinion, I not paid over 50 for just a simple diagnosing which was the wrong information to begin with. Lastly, but not least the part they wanted me to replace well over $1000 so keep in mind what I saved and whomever could save on using ou another service shop...