What can I say? Thanks much Mr. Al B., Ms. Shell, and Mr. Kelley. The business is solid, the…read morepeople therein are good. What else is there to say? I purchased a set of new tires, an oil change, and a vehicle inspection sticker.

On short notice I called for an under-warranty tire repair. There was no equivocation just an…read moreimmediate "bring it on in." From the time I pulled into the lot until I was on my way home was no longer than 30 minutes. Great and prompt service with a personable touch.

Joe at the service desk takes care of his customers with care and awesome follow up…read more I've been a multiple repeat customer for several different vehicles and have only positive experiences. The mechanic's are fast and friendly as well. I've read some review's that conflict with my experiences and question their authenticity. I have no financial ties to this company.

Was super happy at first. Salesmen was awesome in finding me a quality used tire instead of buying…read morenew. Was told the job would take 30 minutes and ended up taking 2 hours to do 1 tire. My major problem was I asked over and over to make sure the tires in front had 60 psi and tires in back had 80 psi. What I got was a new front tire at 70 psi and they never even touched the 3 other tires even tho the tech and salesman said they did. It really is the small things that go a long way. Not sure why they would lie when I will find out in a few minutes of driving the truck.

Went in to get my bmw code cleared. Told they couldn't do something that took bmw 30 seconds to do…read more Stole half my stuff out of the trunk and front Stolen a firearm and couple dollars in change. Obviously extremely underpaid. You can look up the police report I filed with Salem police department because it is a missing firearm we're talking about.

Over promised, under delivered, and unprofessional…read more When you tell a customer that their parts will be available on a certain day, at a certain time, you should deliver on that promise. I bought tires through the Veterans Canteen Service (VCS), then contacted the Salem Goodyear Auto service to see if they had the tires in stock. They did not have the tires, I was told the tires would be ordered and delivered within 2 days, so I asked for an appointment on the delivery day to have the tires installed. When I arrived I was totally ignored at the counter for 5 minutes while the two employees worked on a computer. After my presents was finally acknowledged, I told the guy that I had an appointment for 1:30 to have the tires that I had bought through the VCS to be installed. I was told to have a seat and they'd be with me in a few minutes. After almost an hour wait I was told that the tires were not there, and it looked like they had not even been ordered to the location yet. I asked when the tires would be there, and was told it will be at least 5 days before they arrived. I would suggest skipping the Salem version of this garage, and go up the one in Roanoke.

Alex done a great job and helped me tremendously. Id still be on the side of the road if it wasn't…read morefor him! thank you Alex!

We're traveling on a family vacation cross country our tire blew . Roadside came out on a Sunday in…read moreless than 1/2 hour and got us going again

Charles was great. He had my tire checked for a nail..None was found by his technician and he had…read moreme out in minutes! Honest service! I know I will be back when I need tires! thanks Charles!!

Charles and his team are fantastic. They are fast, reliable and always do a great job. They do…read moreexactly what needs to be done and I always feel like my cars are in good hands. I never worry about being ripped off and they are always fair. I strongly recommend this location.

These guys are great! One of my Co-workers, let just call him Billy, had his Bronco in there…read moregetting some work done when he had to go to RMH for emergency care. he was in the hospital for over a week, when he got home he was still bed ridden but called Richards to settle up his bill. The lady on the phone told him not to worry about it, they did the repair for free due to his medical situation! Wow, now how many businesses have that level of compassion? I would recommend Richards Auto to anyone wanting to do business with a fair and honest company!

Relocated behind sheetz. 30 mill lane same phone. Renamed salem auto. Same guys Same great service…read more Owner passed away and sold building

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

My 16-year-old was on her own, driving our only car, when she hit a curb and popped a tire. I…read morecalled Woods Service Center on a Saturday afternoon. The dispatcher talked me through my options, even offering to have the tow truck driver take my girl where she needed to go on his way to tow the car. The driver arrived at the car in minutes, made my nervous teen feel at ease, and fixed our problem. The dispatcher called me back twice to let me know all was well. Every step of this was above and beyond. I can't say enough about what a positive experience this was. Woods is in my phone contact list now. They will be my first call anytime I need towing or auto repair.

Excellent customer service at Mr. Tire. The guys really…read moretreated us well after we had a flat in Rte 81 near Salem. Highly recommend.

Absolute waste of time. These people are dishonest. They damaged the area around my windshield when…read morereplacing my wipers--looked like they used a heavy tool--and tried to claim it was already like that. They quoted me one price over the phone, then charged me way more in person with a bunch of hidden fees. Also, when they changed my tire, they took my wheel lock and acted like I was lying about it being missing--only to later "find" it in my glove box, which I had already checked. Completely unprofessional and careless. I'll never come back here.

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.

I been using Blue Ridge on 419 for all my autos. Prompt courteous and professional service is what…read moreI like about these folks. The auto techs always keep you posted on what they find. FIVE STARS PLUS Calvin Bower Salem Va

Stopped by for some air in our bus loaded with a group from our church (21 people). Was told that…read morethe wheel covers were the problem and that they should be removed (which was not necessary because the gentleman working in the garage was able to get the air hose on the tire). That was not an option with a loaded bus, we just needed some air. I was then told that it would be at least an hour. I went and ask the man in the garage if I could use the air hose and he graciously got the hose and then offered to assist us. When the manager inside saw what he was doing he instructed him to stop. Unfortunately the tire blew out on the trip back home and the three hour trip turned into a five hour trip. I will never use this business ever again, and would caution anyone considering using them for any service. NOT CUSTOMER FRIENDLY AT ALL! From the previous review it sounds as if this is a reoccurring problem. I also posted on the corporate website and it seems that the only reviews they permit are only positive reviews.

I took my 2006 Chevy Silverado in to them for what I thought was preventable maintenance. Well they…read morechanged the Anti Freeze, put rear brakes on it. And Spark Plugs and wires, and Distributor Cap and Rotor. And a Serpentine Belt. Well that little trip there cost me $1400.00 Then when I got home. I noticed a couple of weeks later the Brake lights were not working. I forgot to tell you the first time I went for all the other stuff listed above. They called me and told me the truck wouldn't stay running after they started it. It has the keyless ignition and looks. Well they finally got it to stay running. They told me it was in the wire loom that ran up the steering column. Well I never had any trouble like that till they worked on it. Well to cut it short, it cost me another $98.71 to have them fix the brake lights that they caused the problem with them to begin with. I would not recommend them too anyone. Like the old saying goes, if it's not broken,don't fix it. Well I learned that the hard way, after spending almost $1500.00 plus can fair of $30.00 and a bunch of aggregation. So do your self a favor. Stay away from Thompson Tire in Salem, Virginia.