I got their credit card which says deferred interest for 9 months on balances of $1000-$1500. I…read morebought 4 tires on 6/25/2026 totaling $1200. I paid the entire balance off on 7/24/2026. I got a statement on 7/27/2026 stating I had a $30 balance on the account because of interest charged. When I inquired with the credit card company, I was told it was on "promotional balances" and that the tires I bought must not be considered a promotional balance. What a scam! I paid the $30 and closed my account. I will never deal with Discount Tire again because of this. That's just shady. It's really a shame because I like the tires and the service was good, but I won't get fooled again.

What can I say? Thanks much Mr. Al B., Ms. Shell, and Mr. Kelley. The business is solid, the…read morepeople therein are good. What else is there to say? I purchased a set of new tires, an oil change, and a vehicle inspection sticker.

Joe at the service desk takes care of his customers with care and awesome follow up…read more I've been a multiple repeat customer for several different vehicles and have only positive experiences. The mechanic's are fast and friendly as well. I've read some review's that conflict with my experiences and question their authenticity. I have no financial ties to this company.

Was super happy at first. Salesmen was awesome in finding me a quality used tire instead of buying…read morenew. Was told the job would take 30 minutes and ended up taking 2 hours to do 1 tire. My major problem was I asked over and over to make sure the tires in front had 60 psi and tires in back had 80 psi. What I got was a new front tire at 70 psi and they never even touched the 3 other tires even tho the tech and salesman said they did. It really is the small things that go a long way. Not sure why they would lie when I will find out in a few minutes of driving the truck.

Went in to get my bmw code cleared. Told they couldn't do something that took bmw 30 seconds to do…read more Stole half my stuff out of the trunk and front Stolen a firearm and couple dollars in change. Obviously extremely underpaid. You can look up the police report I filed with Salem police department because it is a missing firearm we're talking about.

Blew a tire on 81 and limped into a motel. The Goodyear crew bend over backwards to help us. They…read morewent above and beyond for my family. This outfit is a top notch tire dealership. I recommend them highly.

Alex done a great job and helped me tremendously. Id still be on the side of the road if it wasn't…read morefor him! thank you Alex!

We're traveling on a family vacation cross country our tire blew . Roadside came out on a Sunday in…read moreless than 1/2 hour and got us going again

Buyer Beware -- My Experience With This Tire Company…read more I'm sharing my experience so other customers, especially first-time or younger buyers, know to carefully document everything when purchasing tires and dealing with a warranty. In July 2025, I took my son, who is in his early 20s, to this store for 50,000-mile tires. His vehicle had approximately 31,000 miles. By October, the tires were showing significant wear. My son rotated the tires himself. In January 2026, with approximately 43,000 miles on the vehicle, the tires were wearing extremely badly and the vehicle had developed a shake. He returned to the NTB location in Salem. The tires were rotated and he was sold an alignment. By April 2026, the tires had deteriorated even further. One tire developed a broken belt and had to be replaced. The technician, Matt, documented warranty information and sold my son an additional $16 warranty. We were subsequently told the warranty would be determined by tread depth rather than mileage, and because a new tire had just been installed, the newest tire would be used to determine eligibility. The April invoice also did not document the vehicle mileage. By August 2026, the vehicle had approximately 53,000 miles -- only about 22,000 miles after the original 50,000-mile tires were installed -- yet the remaining tires had experienced extreme wear. At that point, I personally became involved. We went to the store and spoke with Michael. He told us that the employees involved previously had given my son incorrect information and were essentially trying to avoid doing the work. While I appreciated that acknowledgment, my son was understandably frustrated by the experience. Two days later, I personally returned to the store, ordered a new set of tires, and asked that the warranty be honored. I was told the exact price could not be determined until the warranty department reviewed the situation. On Monday, after four separate calls with corporate customer service and Holly, the manager handling the warranty, we were offered a 50% goodwill credit toward the original cost of the three remaining tires, applied toward another set of tires. However, we were also required to pay for another alignment, and our military discount would not be available. What bothers me most is that there were multiple opportunities to address the problem earlier. The abnormal tire wear and shaking were reported in January. Instead of resolving the issue then, we went through months of additional problems. Good customer service is doing the right thing when a customer has a legitimate problem -- especially when dealing with a young customer who may not understand every detail of a warranty. My recommendation to anyone buying tires here: document the mileage on every visit, keep every invoice, read the warranty carefully, and get all warranty-related explanations in writing. And they have to rotate your tires every 5,000 miles.

Charles and his team are fantastic. They are fast, reliable and always do a great job. They do…read moreexactly what needs to be done and I always feel like my cars are in good hands. I never worry about being ripped off and they are always fair. I strongly recommend this location.

Relocated behind sheetz. 30 mill lane same phone. Renamed salem auto. Same guys Same great service…read more Owner passed away and sold building

i have been going to them for a few years, always excellent work and great interactions. they have…read morerecently moved about 300 yards down the road to 30 Mill Lane, Salem VA 24153 (behind the Sheetz), but same people, same phone number. the new name is Salem Auto Alignment & Repair. I just got a front end alignment, and they rotated all 4 tires as well. Very happy with their service.

They are always on top of it. Great work and very knowledgeable. Price is fair. I take all my…read morevehicles (personal and business) to them.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

I am terminally I'll and they didn't a great job accommodating my needs. Polite crew, comfortable…read moreclean waiting room.

Totally dishonest!!! Wish there was a 0 star. I have let them do work in the past, and each time…read moreI have had to get the dealership price for them to match after they gave me an outrageous quote. Never going there again now. Today they quoted $57 for an oil change on the phone for my specific car. I was charged $128. They would not honor the quoted price and would not give my car back until I paid $128. Again, more than the dealership would charge. Just thieves at this place.

I've been to both the Cloverdale and Salem locations, they are both fantastic. Staff is helpful…read morewith explaining services and always incredibly polite.

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.

Stopped by for some air in our bus loaded with a group from our church (21 people). Was told that…read morethe wheel covers were the problem and that they should be removed (which was not necessary because the gentleman working in the garage was able to get the air hose on the tire). That was not an option with a loaded bus, we just needed some air. I was then told that it would be at least an hour. I went and ask the man in the garage if I could use the air hose and he graciously got the hose and then offered to assist us. When the manager inside saw what he was doing he instructed him to stop. Unfortunately the tire blew out on the trip back home and the three hour trip turned into a five hour trip. I will never use this business ever again, and would caution anyone considering using them for any service. NOT CUSTOMER FRIENDLY AT ALL! From the previous review it sounds as if this is a reoccurring problem. I also posted on the corporate website and it seems that the only reviews they permit are only positive reviews.

I took my 2006 Chevy Silverado in to them for what I thought was preventable maintenance. Well they…read morechanged the Anti Freeze, put rear brakes on it. And Spark Plugs and wires, and Distributor Cap and Rotor. And a Serpentine Belt. Well that little trip there cost me $1400.00 Then when I got home. I noticed a couple of weeks later the Brake lights were not working. I forgot to tell you the first time I went for all the other stuff listed above. They called me and told me the truck wouldn't stay running after they started it. It has the keyless ignition and looks. Well they finally got it to stay running. They told me it was in the wire loom that ran up the steering column. Well I never had any trouble like that till they worked on it. Well to cut it short, it cost me another $98.71 to have them fix the brake lights that they caused the problem with them to begin with. I would not recommend them too anyone. Like the old saying goes, if it's not broken,don't fix it. Well I learned that the hard way, after spending almost $1500.00 plus can fair of $30.00 and a bunch of aggregation. So do your self a favor. Stay away from Thompson Tire in Salem, Virginia.