Service recovery excellence is the absolute best skill any of your staff can have. I want to commend the actions of a gentleman by the name of Sergio and I hope you will let him know his actions today are more important than someone with a smooth up-sale pitch. If you will indulge me I would like to share the story with the world. I will first say that today was the first time I have ever done business with camping world and I have been a FT RVer for 12 years. The general word on the street is CW is overpriced and the service is terrible. This needs to be brushed up on a national level and the management should expect a phone call tomorrow. I had an AC failure and needed a replacement ASAP. I usually order from Houston or Amazon but I needed it soon and you had them in stock. (Well done for that). I called to check pricing and availability. The parts guy was nice enough and I was satisfied with the pricing and was about to go pick it up. I asked if they closed at 5:00 and I was told they are open until 7:00. I called back to make sure what was in stock was for a ducted system. The parts guy was "with another customer" but I was assured he would call me back. I left my number and the nature of the call with the receptionist or whomever answers the phone. (On a side note she has been told to say so much it is ran together and you can't understand a single word of it). How about "Thank you for calling Camping World, How May I help you?" Back to the open until 7:00. I drove out to the store at 6:00 or so and I asked for "parts guy" by name. I was told he was gone but Sergio would handle parts. I went to the parts counter to find a parts counter closed sign. I asked Sergio why they would say they are open until 7:00 to a customer who was coming to pick it up if they closed in 6 minutes. Here is a tip for any of your parts people. If someone asks if you close at 5:00 then tell them the store is open until 7:00 but parts closes at 5:00. I was incredibly pissed off about this and it needs to be brought up in a team meeting. I was hesitant to add this part of the story but I feel like it paints the backdrop. Sergio let me know parts closed at 5:00 but would reopen in the morning. I planned on installing this unit within the hours as our rig was an inferno. I asked if the units were out in the store and I would grab one and go. He said "No, they are in the back".... but (wait for it because this is EVERY manager, store owner, CEO wants from their employees) "I will help you get it". He was empowered and motivated and I don't know if he worked in parts or not but he figured it out and made it happen. He helped me even though he could have just let me leave frustrated and I am not sure if I would have ever returned. He helped me even though I was outwardly frustrated and not shy about showing it. I was short with him and he HELPED ME even though I probably didn't deserve it. He gave me a good price on the unit. He opened it to make sure it was the matching color. He offered warranty service which is always smiled upon by the CFO. What I am trying to tell you is you have a gem on your team and I hope you will acknowledge him and make him feel appreciated. Having your name on the wall, as achieving greatness, goes a long ways and when you feel genuinely appreciated you stick around. If not a name on the wall ... a steak and a beer are always a nice gesture. Medium rare... let's not be silly about it. I apologize for the length of this review but I hope you find it helpful. Wishing you well. Thanks again Sergio. Amazing work today. Scott BTW: I installed that AC in 21 minutes. read more

We purchased a 2004 Mercedes Sprinter Interstate 22 in March 2022. We picked it up in May 2022. The day before we picked the camper up they discovered a cracked roof vent. They didn't have the part and put a scoop over the vent to protect from rain. We were told they would send it to us in Pennsylvania when it came in and we are to take it to Pittsburg Camping World at their expense for installation. We have been getting the run around from Camping World Anthony. It's July 6th an no indication that we will receive the part. As too their 200 point inspection... the window latches didn't work and we drove across country with the windows removed. Not only did the roof fan have a crack in it, the fan did not work. They will not return our calls. read more

My husband and I had to travel from Out of State to TX for a Family Emergency and on our way there, during our stay and on our way home our RV A/C was malfunctioning. We showed up without and appointment, but With a warranty and met Rod Owen. He went above and Beyond our expectations. They were booked up clear out until July. But knowing that we were going into a triple digit climate with a small 14 year old chihuahua, he managed to get us in the very next morning upon opening, diagnosing the issue, and replaced our unit with one, by the Grace of God, that he had in stock. He had us out of there and back on the road by 3:00! We are so impressed and thankful for the excellent customer service that was provided to us today. Camping World NEVER lets us down. They always come through! read more

Camping World - Anthony - RV Dealers Near Me - Anthony, Texas

Just came from there trying to find some exterior led lights.... horrible!! First, you walk in and there is some angry girl playing on her phone and the computer. Just stares and you and doesn't say hello, boo or f-off, but her eyes say it for her. Plenty of employees milling around, but no one makes eyes contact. I walk through their 5 aisles of merchandise, very small selections, and only found one led light set, multicolored for $100. Nope. I Ask a guy about it, after begrudgingly stopping to halfway listen, he said I'd be better to go online. No s#%! Sherlock. Im done, shaking my head as to why I ever came back here again. 3 strikes and you are out CW!! Only reason I gave them a 2 star is because of Rod and his service team. Did me right on a warranty issue with my slide in and packing my bearing. He pretty much underpromised and over delivered. Kudos to them. Sales bunch... never again. Amazon or competitor across the street gets my $$ now! read more

We were traveling through El Paso to Arizona and our electric hitch had quit working in Ft Worth. This unit is brand new. At 4:30 pm we happed to be rolling west on I 10 and saw this Camping World in Anthony, Tx. We called and left a message on the service line. Within a few minutes Rod O., a manager called us. After explaining our situation with this 3 week old unit he said they were booked for service but if we could be there at 8 am the next morning they would look and see if it was an easy fix. We were there at 8 am. Rod talked briefly with my husband and he and two men came out to look. Within a couple of minutes they found the fuse problem in an area what we was unknown to us. ( Hubby had replaced one fuse but this was in a separate area). Within 10 minutes of our arrival, we were back on the road west. We also visited their shopping area. Everyone was friendly!! Everyone was helpful and knowledgeable. I wish we could have this nearer to our home. We will absolutely come here for service when we are anywhere near by and have a problem. Since I 10 is a route we use several times a year, we will be back. read more

being a first time RV buyer, with no experience in the RV business, i had the worst experience with Camping World in Anthony, Texas. VIP owner Marcus Lemonis has the worst racist and rude staff ever spoke on the phone with (David), had to address a repair issue didn't even listen to what i had to say and blame right away the owner even though it was a manufacture defect. For those first time RV buyers don't even think about going to Camping World, they will treat you nice at first, once you signed the contract, you are on your own. Be careful! read more

Whomever the lady is at the front needs to be retrained in her customer service skills. I thought maybe it was just me; however, after reading several other reviews I can see I am not alone. She had an attitude just asking her simple questions, rolled her eyes, and continued stuffing her face full of sour patch kids. I will not be back if she is there. read more

Has to be one of the worst experiences I have had in a while. It is also the FIRST time I have ever been locked in a dealership along with another family/customers. After walking in with the intention possibly spend $50k+ we were quickly rushed out the door without ever even being asked if we needed help. The first contact was made by a gentleman scolding us that the facility was closed and that we would be locked in (not kidding) if we didn't get to the building asap (which is about 100 yards away). He seemed to of wanted to lecture us regarding the fact that they had already closed. You win bro, we're leaving......Maybe you should of asked if we needed a ride or even some HELP.... Along with the other customers, we made our walk over towards the building only to realise that the doors were already locked! We stood in the hot 96 degree weather with 3 children under the age of 3 and (my pregnant wife which is 8 months along). Finally after a few minutes and us knocking, an employee knocked on the window to let us know he was going to unlock it. Oooookay? Interesting..... After opening the door, the gentleman chuckled and said " Looks like you guys got locked out...." to which none of us found any amusement as we stood there in the sun. I proceeded to tell him "this is the first time this had ever happened to me." To which I received no response at all. As we approached the front door an employee was walking out at the same time. Being just a couple steps behind her I figured she would at least hold the door open, lol but once again no luck. The door slammed in our face.. smh. We should have checked the reviews on Yelp before we made the hour drive. Should have gone to Fun Country RV across the street first! I expected this company to operate at higher standards due to Marcus Lemonis being the owner and his saying of "People, Process, Product." Boy were we wrong! Only thing they had was product. And overpriced at that. Looks like Camping World at Anthony needs "The Profit" to come work his magic on his own company. I'd love to watch that episode. We will take our business to Fun Country RV! A 4.6 star on Yelp! They just lost about $90k in 20 min! Impressive!! read more

I am appalled at the horrible service we have received from the service department from this location. We took our trailer for repairs, after the November hail storm. We took the appraisal and had requested for them to take care of other items. We also requested for them to submit any other damages to USAA and some electrical issues for the slideout to the warranty company. After 3 long months, they finally called to let us know the trailer was ready. When my husband went to pick it up and asked for the invoice, it took forever for the person helping him to find the paperwork. When he finally got it, there were so many missing details on the invoice that he walked out and left the trailer there. He went back again on Saturday, and there was no one that knew the details on the invoice and what was and wasn't submitted to the insurance. He was assured he could take it home and call them on Monday to discuss with the manager the breakdown of our charges. So, we brought it home. We wanted to check everything looked properly so brought it home before sending it to storage. The photo shows what we saw this morning as soon as we opened the window... clearly they did not do their job correctly. Will be taking this issue up the ladder and clearly will not be considering doing any business with this company. Ever. One star is too good of a rating. read more

Camping World - Anthony - This was on the original claim assessment, fixed much? 2,900 later... - RV Dealers Near Me - Anthony, Texas

A huge selection of outdoor and camping supplies reasonably priced. The store and lot are huge so there is plenty of room to maneuver at this location. read more

Terrible service. I had them do a full check of a Class C motor home and they missed a lot of items. Poorly put together summary. Took forever to get checked out. It took two weeks yo get the report and it was promised in 3 days. I would not do any more work than you have to with these guys. read more

So far so good! My experience was painless and pleasurable. Greg and Angie really know their stuff. Very competent and professional. Thank you for your help. read more

Sorry as this might be a long negative review, but this business has me and my family in a serious bind. I was holding out writing this because I was told Kris the General Manager would call me today, which of course didn't happen. I coordinated with my service assistant Rodney Owen (who by far is the absolute best and most responsive person there) to drop off my Thor ACE and my brand new Ford Maverick Hybrid, which is flat towable to install a tow bar, roadmaster base plate and wiring harness. I got the call that everything is ready last Friday. My daughter drove me to pick up RV and Maverick, i go in joke with the service counter for a bit, paid almost$1,400.00 and went to drive away with my RV and toad. But the RV and Maverick were not connected, breakaway still in bag, brake cable still in bag, Clevis not bolted and torqued to spec sitting in bed of truck and most important the base plate arms were missing. No arms...no toad. When I questioned the team I was told they were installed when they did the base plate. I contacted roadmaster hoping it was a shipping error, but nope shipping weight was 55 pounds which is the actual weight of a shipped base plate with arms. So I'm out more $$$ to order replacement arms. Understand I delivered the baseplate new and still sealed in box. These arms are universal and can be used with any 3/4 inch roadmaster tow bar. Hmmm... So I take the Maverick home as it could not be connected to the tow bar. Drives fine that Saturday and Sunday as well. I get in the truck this past Monday morning to drive to work and it's dead. I call Rodney, my service assistant and he immediately sends a couple guys to my house and jumps the Maverick and they take it back to Camping World. The next day I get the call to make an appointment at my Ford dealer because they cannot fix what they broke. Granted I was told that Camping World will pay the dealer if it was indeed their fault. Yesterday I drove to the dealer after work and they told me they cannot even look at the truck for at least a week. I offered to show the Ford tech my Ford Pass APP to show him all the alerts that have popped since Camping World attempted the install. He told me he didn't need to see them as he pulled the truck history and can see every alert, and he said he can even see when they began working on the truck and sees the alerts start flashing after that. So now I have a broken brand new truck, a half installed tow bar and a wiring harness installed and then removed and missing. I paid $1,400 for this wonderful service. I selected Camping World because this is what they do. Or at least that is what I thought...obviously I was mistaken. So I had to borrow a neighbors car two days and my daughters the other two days this week to get back and forth from home to Ft Bliss, which is 25 miles one way. Now both vehicles are unavailable. I guess I will need to UBER for a few weeks. Wait I can't afford that, so I ask this...what are you going to do Camping World to make this right? Note: copy and paste email going to your CEO Marcus Lemonis and his team. Customer beware if you choose to use them. @Yelp you really need. 1/4 star option and a 5+ star rating for stellar reviews. read more

In early March we had a wheel bearing failure on our travel trailer in Anthony, Tx. We had it towed here because it was the closest RV service center. I was advised the whole axle had to be replaced. The axle was ordered, and installed 2 1/2 weeks later. When I picked up the trailer, I noticed the trailer brakes felt real weak. They sent a tech out to check it. It turns out only one axle's brakes were stopping the trailer. Of course it was the axle that wasn't replaced. The young man got under it and realized the brake shoes weren't contacting the drum. It was just installed without checking the brake adjustment. They were adjusted and I finally left on my way to California. This is the real issue. Upon arrival in Ca. I was setting up, my x-chocks wouldn't fit between the tires. There was only 2-3 inches between the tires. I looked further and saw that the spring equalizer (the part between the axles that allows the springs to pivot as needed) was pushed all the way forward and resting on the frame. This caused the springs to remain rigid, not allowing for movement over bumps and uneven road conditions. It turns out they ordered the axle complete with leaf springs, instead of just ordering the axle and swapping one for the other, using the original leaf springs. Upon further inspection, it turns out the new springs were 3 inches longer that the ones being replaced, thus having to be forced into position to allow installation. Everyone makes mistakes. The wrong configuration was ordered. The part that really made me mad was instead of doing it correctly, they let it leave like that. I contacted the service advisor that I had been working with. I sent photos and explained what was going on. I asked him to coordinate with the camping world here to have it repaired correctly. He stated that I should get it there immediately. I informed him that I wasn't going to leave it there for another 2 or 3 weeks while they figure it out. We already spent 2 1/2 weeks in a hotel the 1st time. He said he would get back to me. He did not. I emailed him a few days later, and he stated he was going to show the photos to the shop foreman. He emailed me back and advised the foreman stated it's just pushed forward and needs to be pushed back. I knew this was b.s. If we weren't full time, I would have repaired it in my driveway. I told him they were both wrong, and it needed to be repaired correctly. Of course the correspondence ended at that point. He stopped responding. I took the photos to a local shop where we were staying. He knew immediately that the wrong size springs were installed on the rear axle. They ordered the correct springs and once delivered, had them installed in an hour and a half. I've always read negative comments about CW, but disregarded them. Now I know what everyone is talking about. Complete incompetence. I'll be pursuing CW for reimbursement of replacement cost. I doubt they'll do the right thing, so I'll probably be in small claims court. I apologize for the length of this review, but people need to be wary of these type of shops. read more

After a mishap with our RV and tight driveway we needed repairs. The staff was AWESOME! It was one of the best experiences I have had. I made one call to the insurance company and Camping World took it from there. It was the first stress free experience I have every had when it comes to repairs!Thanks to the knowledgeable and service focused staff you took a stressful situation and made it a great experience! read more

Let me just begin here. The problems with this business begin at the very front and extend all through the entire company. It took me calling almost daily for one month, encountering the most rude receptionist with every telephone call. Her go to answer is "they are helping another customer", she takes your name and telephone number, you never hear back. I finally got ahold of a person from finance, and after 4 weeks, he tells me he can't help me. I speak to the manager, who had worse customer service than the receptionist. I was rudely directed by him to service for my RV issue. I spoke with the manager in service. This was August 15, 2020. The soonest appointment was September 5, 2020. I tried calling for 3 days to confirm my appointment time to be met with the rude receptionist who told me at 5:05 pm service center was closed with hours 8-5pm. I called the following day again to get an answering machine they opened at 9:00 am. Finally got a call back from service to be told I didn't in fact have an appointment, I could just drop it off by 4:00 pm but the gentleman that had scheduled my appointment wasn't even there and he had "no idea of an appointment". I waited 3 weeks for an appointment that didn't even exist! I scheduled an appointment immediately with Holiday RV for the following day. If I could give this business a negative rating I would. Consumers beware. Once they have your money, they do nothing to assist with any issues except cause more grief and irritation. No one at that business has a clue what's going on. No one. read more

Very bad parts department. I ordered a toilet a week before I got to El Paso and, knowing how unreliable RV service centers are, I triple checked that they ordered the right part. I was told that they ordered it and, in fact, got it in. I got here to have it installed and the part wasn't here and apparently it wasn't even ordered. I understand that sometimes you can't do what the customer wants, but to say you did it and not deliver is unacceptable. I could've ordered in from Amazon, but now I'm stuck and I STILL will have to order from Amazon. I've had issues like this from other Camping World locations too. Very bad. read more

On 3/23/18 went in with CASH in hand to buy a new tankless water heater. Asked for help making sure we were buying the correct one... They were to busy "training on the new system" in the middle of the day to help. This place is the worst. That was my last stop at a Camping World. read more

We thoroughly enjoyed our first camper that Mark Burrow help us find the one that fitted our needs at that time. So when we were ready to upgrade Mark was the one we went to find our new camper. He knew exactly what we wanted and worked with us to purchase it. Mark is the perfect example of a good salesman. If we have any problems is there for us. You could not ask for anyone better to represent Camping World - El Paso. Donella Shanor and Darrell Harper read more

Just want to thank Ms Pat Garcia for being so helpful an such an amazing customer service representative!

Horrible customer service and sales. Almost bought a trailer from them but after having to explain to the sales representative on how a trade in works i left. The sales associate actually tried to fool me into buying this trailer and keep buying the one i currently have. I went across the street and bought one from competent sales associates. I got a better deal with zero hassle and also meet others that left garbage world. I wasted 5 hours here today but learned to bypass the big business to go for the locally owned business. Plus if you don't walk in this store looking like you have money you basically have to beg for help. If you dont believe me just try it for yourself. read more

I hate having to give bad reviews but I can't get passed this. I purchased a Jayco Flight from these guys in July 2016. Took it in for some warrenty work in November. It's now the last part of February and they still have my trailer. The service dept. says Jayco keeps sending either the wrong parts or damaged in transit parts. At this point I don't care. It's going on 5 months I've used my trailer 3 times in 8 months. No way can I recommend Camping World or Jayco. Really dissatisfied. read more

The only Camping World going west once you leave San Antonio. Thankful for a place to get propane for the RV, but wow! Talk about the worst customer service. Don't be in a hurry or expect much from this location. read more

Worst RV service that I ever had. Not only that they took more than 2 months, but in the end, they never correctly fix my Camper problem. Strongly suggest using another repair business. Stay away, that's my honest opinion read more

Well I called several times and was transferred to service several times but no one answered. We hesitated in coming here because most Camping Worlds have poor ratings but we had a serious issue with one of our inside rear tires in our RV. We we pulled in and they were packed and the service man (Rod) was all alone and handling phones, customers and paperwork all at once. He saw we were in need and was able to squeeze us in early in the morning! He kept his word! Rod took such great care of us with such a reasonable price! Rod I hope u read this! Thank you and thanks for caring so much about strangers and have a Very Merry Christmas! God Bless! read more

Out on a road trip and stopped here for some repairs. I was very impressed with there great customer service. I had very knowledgeable people answering all my questions. Over all, I'm extremely satisfied with there service. read more

Went to buy an RV and the sales team there is very disorganize or don't care. Went to the front desk and they call 2 different sales members that never came. After 45 minutes of waiting the front desk employee went to take to sales manager, but still no one came. I ended on going to lazy days in Tucson AZ and bought a new 42 foot. Don't waste your time if you are looking to buy in El Paso or Anthony just go to Tucson price are thousands cheaper! And they can fly you out there or deliver to you. read more

Horrible, HORRIBLE SERVICE!!! Rv service and parts dept in Anthony, Tx is a joke! Rude, condescending employees that are lazy and unprofessional. You're better off buying stuff online or taking your rv to any other service station. These guys are the epitome of a bad business establishment. Don't waste your money! read more

This was my first time at this Camping World. The chain has a mediocre reputation for service work. I had them install an inverter and should have checked the work before I left. The tech hooked it into the chassis battery, not the coach battery as is needed. I called to tell them I'm bringing it back, since the connector cables are too short for me to simply change them to the coach battery. The service manager defended the tech, saying he's only a year out of automotive school. I told him I knew it how it needed to be connected, and I never went to auto school. I will have to take more vacation time so they can fix their mistake. On top of that, after reading the product manual I realize the inverter was installed wrongly. It was mounted vertically to a wall of the RV, and the manual says it MUST be horizontal. How come I know more about this than the supposed professionals? read more

Went in to check out the sales department in this place because they had the trailer we wanted, in spite of negative reviews online. Greg was our salesman and he was great to work with! He showed us what we wanted to see with none of the typical high-pressure sales tactics. Ended up getting more for our trade-in than were offered at other places. The finance department was easy to work with too, and very efficient in getting the paperwork done. Glad we gave this place a chance! read more

Mark Burrow helped us find the perfect trailer for our needs. We just returned from a two-week trip & enjoyed living in it with NO problems. No surprises or disappointments. Highly recommend Mark Burrow & Camping World of El Paso/Anthony, TX. read more

We dropped our RV off on May 1 for a May 2 appointment. The service rep was very thorough with going over the problems we were having, writing a detailed list, and said he would call us to let us know if he had any problems with the Warranty company. Today is May 14, My wife and I have called several times, left messages with our rep and the service manager. Today I called and would not be sent to a message center but insisted on talking to a person after explaining my situation. I spoke to my service rep and was informed that they had done some of the diagnostics but had not spoken to the Warranty company wet. The RV has been on their lot for 12 days with minimal work performed. The Rep told me he was out last week. We discussed the issue more and he told me it was not unreasonable for it to take this long. I have had an RV for 8 years with a warranty package for 4 years and it has never taken more than 5 days for any repair when I had an appointment. I did say when we dropped the unit off that we were not in a rush as we didn't need the unit for 3 weeks. Be very specific with your requirements when dealing with this organization. read more

I had a great experience at this store. We went in, were met by a friendly salesman and got exactly what we wanted for a better deal then we had planned. Price on some of the service was a little high but that's to be expected from a dealership. Overall it was a great experience. read more

Thank you Pat Garcia for your great customer service. You are always so helpful and you going out of your way to help your customers. Thank you! read more

Horrible experience with the service department. And they DONT CARE!!!! don't buy here, even under warranty it will still take a month to fix a simple radio. read more

Service is terrible and they don't care. I tried to get a $1,200 satellite dish mounted for my RV and they said it would be a week. The retail store is really small and has limited merchandise. Stay away from this place and find somewhere else that actually wants your business. read more

My RV furnace failed on January 3, 2016 and I stopped by the service center to see if they could fix the unit. It's the middle of winter and we're traveling through with no heat. They said they could begin work on it in 2-3 weeks. For travelers, this is useless, I would not bother stopping by this business if you don't live in the area and can't leave your RV for an extended period. read more

I showed up there about 4 pm looking to get prices on trailers. Asked the girl at the front desk for a salesman and she told me to just go walk around someone would find me. So I walked around and around and around. In and out of several trailers inside and then went outside. While outside I didn't try to hide, in fact I walked up and down the biggest isles trying to be seen. Workers worked around me moving a trailer and I even said hi to several and still no salesman to talk to me about trailers. So I kept walking around and did this for about 40 to 50 minutes. I then proceeded to walk back inside and saw 2 salesman at a computer and neither one even took notice to me. The service here on the sales side was horrible. If I worked like that selling cars in the day my bosses would have killed me. This place is terrible and I can see from the 2 star rating nothing is getting better. Sad because when you walk in they display all these trophies they have received from the manufacturers. Not sure how they do that when they don't want to talk to customers that want to buy. read more

Had a great experience in purchasing our first rv. Seemed like we had a friend in sales, we felt looked after. Ask for Greg Larson. Even the store cashier had our best intentions. She was great too. Ask for Melissa she'll help you in the store. read more

I bought a New 2016 Jayco Travel Trailer and had issues right away. I called Camping World to get this resolved but they ABSOLUTELY failed in backing their product. I'm not a complainer by nature but I thought that customer satisfaction was their top priority. The sad part was that after spending thousands of dollars here. To resolve my issue would of cost a few hundred dollars at most. I'm sorry to say that their main interest in their BOTTOM DOLLAR. This company lost my business for life. To include, all of my family and friends. BUYER BE WARE!!! read more