Dr Shah is great, so is Lucky and Karla and the whole front desk staff. They listened to my issues. No judgement. And then just set out to help me anyway they could. I will be going back for sure. read more

Update on Dr Erwin He made it right with my friend. He explained everything and now shes eating better. I would go to him myself read more

I went in for a routine teeth cleaning and was convinced I to switch out some old crowns. I previously had zero pain in my mouth, no issues. Now I have pain where they did the work. I went in multiple times for them to correct the issue with no solution. During the replacement of the crown I was in for 5 plus hours. There was an error made with the new tooth and they had to make a whole new one. On top of this the front desk people tried to charge me way over the correct amount. Luckily I caught it and had to point out why they were mistaken. Not a good experience read more

Do not go here. Nightmare care and permanently messed up a tooth. 2 years later and I am still dealing w the consequences.

Bad treatment plan recommended. It was recommended after a really shitty Xray to have a root canal and a crown. Went and got a 2nd opinion by an endodontist and was told without a doubt that I didn't need a root canal and crown. Camelback smiles quoted me a cash price of $7,000. With insurance it was going to be around $1,500. The endodontist saved me quite a bit of time, energy, and money. Always get a 2nd opinion. read more

The office staff is dishonest. I told them I did not have insurance and paid out of pocket for my visit. After paying, they attempted to bill my previous employers expired insurance. I received a notice in the mail that it was declined and when I called and asked the office staff why they tried to double charge me through the insurance after I explicitly told them not to, they said it is standard procedure. read more

Camelback is different from most dentist offices. It is personal rather than just another client just another day. All the staff and doctors knew my first name. I have COPD and they understood the need for special situations while doing a treatment. My dentist sang or hummed while he was working and had a wonderful sence of humor.. The cost is very reasonable, maybe because I had good insurance but it seemed better than most I have seen. I like them, I recommend for you to go see for yourself. I see one of the other reviews by Lindsay and I would say that was an unusual situation,.. read more

I have had this dentist for about one year, I will not be back unfortunately. I rescheduled an appointment and they said I had to start treatment over from scratch. I read some of the reviews and definitely agree that they are extremely money Hungry! The dentist came in and spoke to me like a two-year-old for missing my appointment. Then wanted to charge me extra money for my cleaning after giving me a price on the phone. I most definitely do not recommend this office! I also did not care for the hygienist attitude. Seems very unfriendly Will NEVER be back so they won't need to worry about me rescheduling an appointment!!! read more

This office has changed hands recently - I've been a patient with the previous dr and currently. Very pleased with the entire team's approach attitude and abilities. I did see several negative reviews here and can say that i've never in 6 years had anything but positive results and experiences there. read more

I called to make a root canal appointment on the 1st of the month. They said the doctor would be out starting the 4th and would try to get me in. Someone call me back and said the 4th wouldn't work, but they could schedule me for the 25th. I hadn't hear anything and got nervous so I called them. They said they sent the paperwork to the oral surgeon, Dr. Hahn, and he just didn't accept the case. But, no one told me, so I've had a painful tooth for 3 weeks and now have to find a different oral surgeon. Frustrating and bad service. read more

My husband and I have gone here for some time and at first it was okay, but recently we have had so many issue. my husband broke his front tooth just a few weeks before our wedding in 2021 and he went to Camelback Smiles to get it fixed. They set us up on a payment plan because apparently for one tooth it was going to cost several thousands of dollar, after insurance... He got a temporary one that didn't fit and caused so much pain. He then went in for the fitting for the permanent tooth and once they tried to place it in, it didn't fit! They referred him to a specialist to get re-fitted, adding additional expenses on top of the already expensive tooth. They said they'd contact him once it was in. He ended up waiting several months, only for them to say it was "lost" or something happened. After months of back and forth, they placed his tooth in that did not fit at all, and it is completely miscolored. He said he wanted one to fit him better, so they said they were ordering it and they'd contact him once ready. He then waited again for several months and now we are in 2022. a year and a half later. In the meantime, we refused to make payments on a service that was not only completed wrong but delayed beyond belie. He contacted them and asked what was going on. They once again said they did have the tooth and would have to order it! Not asking about the correct shade it should be or checking to make sure it would fit correctly after all this time. We finally went in and then they said they couldn't complete the whole original treatment because of the balance he owed of over $2,000... again, AFTER insurance and waiting so long while in pain and discomfort of having a mismatched tooth and not fitting properly. We were originally quoted less $2,000 for the whole treatment if I'm not mistaken, which means that if that is his 20% out-of-pocket portion, the treatment for a single tooth had to be $10,000?! So, he is now stuck with a tooth that causes discomfort and embarrassment, and will have to start from scratch with a different clinic. I, myself, went in for a simple cleaning that was to be 100% covered under our insurance and they refused to do it, wanting me to pay for a deep cleaning and pay additional out-of-pocket fees. I just wanted to use my insurance for a basic cleaning. I can understand them wanting patients to get the best service, but some of us can't afford it and just want to use their insurance for whatever is covered. No wonder they want to "offer payment plans" for patients, because they will make sure you are paying the most that they can charge patients for. As a dentist, I wonder if they would feel proud of their work if it were one of their family members having to walk around with a tooth that doesn't fit properly or match the other teeth?! I'm so disappointed. What happened to quality service? read more

Camelback Smiles Dentistry - Our smile brings out our confidence and should be taken seriously - General Dentistry Near Me - Phoenix, Arizona

I have had nothing but great experiences every time I come here! Which unfortunately has been a lot within the last month (due to not seeing a dentist for almost 3 years prior). Let's start with how down-to-earth & professional everyone is. Conversations & interactions with everybody from the front desk staff to dental assistants & the doctor herself, are always easy & pleasant. They made me feel comfortable from beginning to end & I actually looked forward to going! They're also very efficient which is ideal when you're getting something done like a root canal & can I just say Dr. Felien is seriously amazing! She took the time to answer any & all of my questions & I really felt cared for. Oh, & the hygienist is so gentle & kind my cleaning was totally painless which has not been the case in the past. I know my dental health is in the best of hands now! Highly recommend! read more

Camelback Smiles Dentistry - Root canal time - General Dentistry Near Me - Phoenix, Arizona

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I had a great experience from beginning to end. The front office associate was super helpful and welcoming. The dental assistant, Audri was knowledgeable and friendly. Dr Erwin was the best. He walked through every detail of the appointment. He hummed along with the songs playing in the office. I was as well!! He made me feel relaxed and comfortable. I actually cannot wait to return. Who says that about your dentist?!? I ended up having to get a crown. They made the experience enjoyable. I learned they can also do Botox for my TMJ with the hope of relieving some discomfort. I would highly recommend Dr Ewin and the team at Camelback Smiles read more

DO NOT COME HERE! The business is dishonest and employee practices that are completely unethical. This is a bait and switch scam in the worst form. Went in for consultation due to some unexpected tooth pain. Consented to x-rays to try and determine the source of the pain. After review, the prognosis was gum disease. The remedy, a $1300 cleaning. On top of that, they wanted to make a mouth guard for additional $400. Took a fancy 3-D scan of my mouth and sent it off for production. When I received the mouth guard, it didn't fit my mouth at all. I brought it back and they tried several ways of forcing the guard into my mouth, without success. Then they looked at the guard and confirmed the tooth count of the mound didn't match the tooth count in my mouth, indeed it was someone else's 3-d scan. I requested a refund as I did not have time to wait for them to correct their mistake. Was told that the refund would be processed the next day as the manager was not available. It's been three months. I call regularly to follow up on my refund, still not processed. They keep telling me it was processed a few days prior and that it's stuck with the bank. And they say it took months for them to clear up the mistake with their supplier so they could not issue me the refund. I do understand that they could have a claims process with their supplier, but frankly, this is between them and their supplier, not me and them. If you have no choice but to go here, then you can go. But PLEASE, do not fall victim to their bait and switch practices. Get what you go in for and seek a second opinion for EVERYTHING else they say to you. Do not purchase any additional services from them, EVER. Anyone is able to make a custom mouth guard at a fraction of the price and will stand behind their quality, unlike "Camelback Smiles Dentistry." read more

I'm a 50 year old woman so I have been to quite a few dentists in my years. I came in for a 6 month checkup and cleaning today. I have been to 2 other offices that are part of the Smile Generation network that this office is a part of, so they have my chart and records for the past 5 years. I just had x-rays done 6 months ago that they could request from the last office I was at, but they pushed me to do more x-rays here anyways. Dr. Miran Ho does not have a good bedside manner. She belittled me and talked down to me like this was my first dentist visit in my life. Lectured me on how I have periodontist and I need deep cleaning. I explained that yes, I was previously diagnosed with gum disease and was now in maintenance (so no more need for deep cleaning, just regular cleanings). She tried selling me on some saliva test kit that costs $600 to see what kind of bacteria was in my mouth. Then she did my pocket exam, she manhandled my gums causing them to bleed profusely where I could taste the blood all over my mouth and they are still throbbing an hour later. I told her I've never had such pain or blood ever when this procedure has been done and she told me it was normal. I explained again that no other doctor or hygienist I have seen in my life has ever caused such pain or bleeding before and asked her if she was trying to insinuate that they were not doing a thorough job then if what she just did to me was normal. I feel like she was trying to make it seem like my gums were in very poor health to justify her pushing me to do her prescribed treatment. I told her and the other girl in the room that took my x-rays that I was traumatized and would just like to get my cleaning done and leave. Ho explained it would be another hour after I had already been there an hour. I told her when I called to make the appointment, I specifically asked how long it would be and they told me it would only be an hour total (which would be plenty of time if they were to just do x-rays, an exam and cleaning and not try and lecture me). Well, according to Ho, it should be 1.5 hours for exam and another hour for cleaning so the front desk should have scheduled me for 2.5 hours (completely ridiculous). I begged again that I just came in for a cleaning and would like to get that done so I could get back to work. She told me she could do the cleaning, but it wouldn't do any good if I don't do the other things she was prescribing for me. I was floored, I wish I had a recording. Apparently, cleanings don't do any good unless you have deep cleanings that are below the gums. So, I guess everyone in the world is wasting their time and money on doing regular cleanings. I feel so gaslit, there was no compassion or care. Just made me feel like I'm some piece of crap who is not taking good care of her teeth and in poor health because of it. By the way, I do take good care of my teeth, I brush and floss twice a day. I also am in good health otherwise for my age and not on any prescription medication or having any health issues. This is why people don't like to go to dentists. You are vulnerable and at their mercy and some take advantage of that. Now I don't know if I can trust trying to find another dentist for fear of something similar or worse happening to me. All I want to do is get my cleanings twice a year to keep my teeth in good health and not fall back into needing to have deep cleanings done. I think they prefer to have clients with bad teeth so they can bill the insurance to make more money. Why else turn away someone who would be a good, easy customer? All I can hope now is I don't get some infection from what she did to my gums. read more

Everything from emergency treatment to treatment plan has been outstanding! Thank you

This is a great dentist office, and the staff are very caring. Dr. Felien is a great dentist and so is the hygienist. Highly recommend them. They have taken great of me. read more

The staff was extremely helpful and friendly. Gave me different options for payment and worked with me. read more

Camelback Smiles Dentistry - General Dentistry Near Me - Phoenix, Arizona

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FIRST TIME PATIENTS BEWARE! I waited 3 weeks to write this review until I received a 2nd and 3rd opinion because I feared my teeth would fall out based on Dr Mensch' report. Now that I have, I would suggest ANY NEW PATIENTS RUN FROM THIS DENTISTRY. In December I came for a preventative cleaning and instead was given a huge sales pitch on how I needed Deep cleaning in all quadrants of my mouth because I had developed periodontal disease (not covered by insurance), plus needed additional crowns, cavities filled and all 4 wisdom teeth taken out. 6 MONTHS ago my primary dentist said my mouth was in great shape other than that 1 or 2 potential cavities may come in. Prior to my Xrays or Exam with Camelback their assistant asked multiple times if my teeth or mouth hurt or if I had problems with antibiotics, which I said no to both, only to realize that was a set up for selling me on more services as they still asked me this question multiple times after... Camelback Dentistry ended up trying sell me $3500 worth of services when I CAME IN ONLY FOR A $10 PREVENTATIVE CLEANING. Dr. Mensch displays a very nice personality as a way to gain trust with clients, but in the end will make you feel like all your teeth are going to fall out if you don't follow her recommendations. After sitting 1 hour through a sales pitch with their front desk lady and Dr. Mesch they refused to do the preventative cleaning stating it could damage my teeth and gums more than help, and they would only be willing to give me a Deep cleaning which was $750...I ended up paying $45 for an xray, a sales pitch, and whole lot of anxiety, but NEVER received the cleaning I came for. Well Weeks later now I have a 2nd and 3rd opinion and both Dentists told me my gums were perfectly fine, if anything bad I was possibly developing a little of gingivitis but with good care gums would be completely fine. Neither dentist suggested removal of all 4 wisdom teeth nor any crowns did they state were "Necessary" Like Dr. Mensch did. When I told them about the deep cleaning pitch they told me a deep cleaning would have likely damaged my gums more than helped because they were not in bad enough condition to warrant a deep cleaning. Also in additional I'm pretty sure I received a minor infection in my gum above one tooth from Dr. Mensch digging to deep in my gums because it was swollen and red for 2 weeks the next day after her exam, and now has finally recovered and looks back to normal. PLEASE TRUST ME DO NOT GO HERE. THEY ARE VERY CORPORATE. Find a small local dentistry you can trust. Everyone nowadays is trying to scam someone sadly. I really with all my heart promise you this place is not a good option. If I followed their recommendations I'd be stuck having to go to them every 3 months for maintenance on something I never needed, and likely a lot more complications than I came in with. read more

Super money hungry and gives you WAY more procedures than what it actually required. Went in for some fillings, was quoted with $5k bills. Went to another dentist, he said I only needed fillings. Please avoid at all cost until these people clean up their act and start being honest. read more

Dr. Felien is kind, caring, knowledgeable, talented and professional. She and her staff immediately put you at ease with their friendly dispositions; but don't be fooled, she is a brilliant, skilled dentist, as well. I cannot sing her praises enough. I have had everything from routine cleanings to a root canal at Camelback Smiles, and could not be happier with their work. I even brought my two-year-old in to see her, rather than go to a pediatrics-only clinic. Dr. Felien and her staff were so understanding and patient -- Dr. Felien actually even knelt down to examine a dark spot on my son's tooth while he was playing with some of their toy blocks on the floor. He's a wild toddler, but the exam went perfectly smoothly and he is now excited for his next dental visit. HIGHLY RECOMMEND. read more

Dental medical malpratice. I came in to get a wisdom tooth removed. The oral surgeon left majority of the tooth in my mouth, and DID NOT TELL ME. This was not noted in my medical files. After the extraction I had sensitivty to the teeth next to that section. So I come in. BUT the oral surgeon only comes in once a month. So I see the general who tells me I need TWO ROOT CANALS! Fine, get the first root canal, and notice as the guy is doing work that my wisdom tooth is still in my mouth that was suppsod to be removed..... Hey wait a minute.... that's malpractice guys. Misdiagnosed. Best part. After the root canal... I told you to don't touch me. I'll go to a competent dentist. I did not get all the work done, and they still haven't refunded my cash that I paid! You guys will no longer be preferred through my insurance (federal insurance). AND I will see you in court Lindsay Felien for your malpractice, and how much suffering I have done at YOUR HANDS! read more

DO NOT COME HERE. Upcharge for unnecessary dental work. Was originally told I needed two additional root canals(to the two I already got at the office) and when I went to get a second opinion, the dentist didn't even see a cavity. Be very careful coming here. read more

Had an amazing first time experience here! It's never fun to go to the dentist or doctor, but the staff here was truly exceptional and left me walking away very impressed. Melinda in the front office was super friendly, professional, and prompt at getting my insurance info squared away. I was taken back right on schedule and Jose made the X rays quick and painless. Then, Dr. Darvishan did my exam and showed me pictures of an issue with an old filling. It was nice to be able to see the problem for myself and have it explained to me. It's not often that I see this type of transparency in the medical field. The Doc got everything taken care of same day so I didn't have to make another trip, and I was totally satisfied with the job he did. I would highly recommend this place and will definitely be back for my cleanings going forward. read more

I had a great appointment and dental work. The dentist was very knowledgeable and the staff was very friendly. Definitely found my new dentist!!! read more

It is disappointing that Chelene is at the front desk. She is representing the dentist off and has the worse attitude. Chelene talks to the patients like they are a piece of sh@t. Her focus is money and the customer service piece gets lost because she so focused on money. Her approach and how she talks to people has made me be take a second look at Continuing my care with them Chelene is very pushy, doesn't explain procedures but is real quick to ask for payment. It's unfortunate that the dentist LIndsay F doesn't recognize that staff is critical to the care of her patients. Chelene is at the front desk arguing with a patient about money and treatment while other patients are in the lobby. I know everything that is going on which I should not. Dr you need to please re-evaluate who is running your office. Unprofessional, ordering lunch while patients are waiting to get assistance, getting into a yelling match with a patience. Leave patient/customer in the lobby while you all having lunch 40 min. I now regret having a procedure done here and don't want to go back. Worse nightmare Mallory, Chelene and other Office staff. read more

I am a new patient to this facility. They were very helpful, from the check in to the exams to the check out. The staff that I interacted with was very nice and that helped me feel at ease. The dentist was extremely nice, thorough and knowledgeable. I was impressed at how fast and complete she did her job. I recommend this dentistry! read more

I highly recommend not going here. I go to Arcadia Modern Dental for my primary dentist and I absolutely love it. I had to go to Camelback Smiles for my gum graph. They barley warned me about how painful the procedure was going to be. I felt extremely rushed through the whole thing. I called the office the morning after to ask about a medication that they prescribed and the receptionist didn't know and told me no one else in the office knew the answer to my simple question. I wouldn't consider this a very professional establishment. read more

I had a nice experience my first visit so I made an appointment for my son. I received confirmation of that visit two weeks later another confirmation then two days before they called saying they didn't have any available hygienists to honor our appointment. First time, no big deal. This happened twice. When I stated my disappointment, Miguel said, canceling is no problem. They did not seem to mind that I was disappointed or that they had inconvenienced us. We have many choices when it comes to dentists in our area. We will move on and would definitely not recommend Camelback smiles. read more

Yesterday was my first time in the dental office. When scheduling appointments they were flexible and were open until 7PM on most days. I avoided filling out many pages of medical history since I completed the required information in advance using the website. I checked in using the self-check in system upon entering. The place was clean and I only sat in the waiting room for less than five minutes. The dental staff was thorough and professional. The tools and techniques used were top notch (especially the panoramic x-ray and the three dimensional image machine for the crown milling) . The office manager was helpful by walking me through the different payment options. read more

This place was great! The X-ray tech was super nice, and clean! They got me in quick and were quick (but not the kind of quick that takes away from service). The doctor is fantastic! The hygienist was a doll and very smart. The office was easy to find, clean and comfortable. They even had tv to watch complete with remote privileges while you wait in between X-ray, doctor, hygienist. read more

Dentist and staff are beyond excellent. I will stick with Camelback smiles moving forward.

Everyone here is super welcoming and nice. I have to admit I HATE going to get my teeth cleaned or getting work done but this was a great experience all around. I really appreciated how they are very transparent with costs, this is extremely nice as I don't understand anything insurance and feel like some offices say things are covered and then you get a bill later. I knew exactly what I was paying and they even told me about a donation/water drive to save more which helps support community (water donation/drive)! read more

I went here and was told that I had three cavities and also that my porcelain veneer was cracked and needed to be replaced. I had never had any cavities before and have always had excellent dental hygiene so I was surprised that I all of a sudden had three cavities! Nonetheless, I got the fillings. Since, I couldn't see the crack in my veneer and it wasn't bothering me I opted to not have them fix it. Then my husband went in for his visit. He also has excellent dental hygiene and has never had any dental problems. They recommended that he get $4800 worth of dental work done! He got second opinions from two different dentists who both said that his teeth and gums were fine and no work was needed on them. I just went to another dentist as well and was told that there is actually no crack in my veneer and my teeth are in great shape. read more

I was supposed to get a crown fixed (that they cracked) but they cancelled my appointment 2 days before and I a refund. This happened on March 21st, and have not received it. I was told several times by a woman that now doesn't work there that I was going to get my $300 back and never did. Then on April 28th, Lisa left me a voicemail stating I'm only getting $57 out of my $300 back because my insurance wouldn't pay for the general anesthesia for my wisdom teeth being removed. She stated she'd process the refund and here it is July 14th and I still don't have my refund. I just want my refund so I don't have to deal with these people anymore. I have had the worst dental experience with them than I ever have in my life. My first visit I was told my appointment would take an hour at most and I requested two hours off work so I have enough time, and an hour appointment was actually a 2.5 hours. Not because I needed a lot of work or they were busy, but they just forgot me in the room. I went in for a cleaning and during the cleaning the hygienist cracked my crown, then they blame me for it, even though I went in with a perfectly fine crown, and after the hygienists roughly worked on me, the next day pieces of my crown starts breaking into my mouth. The crook of a dentist wouldn't allow me to get my wisdom teeth removed unless I got general anesthesia, even though I stated several time that I didn't want that and only wanted the local which my insurance would cover, but she stated she wouldn't recommend the procedure without it. Making it seem like I had to get it. I requested the woman (who I guess isn't there anymore) to check if my insurance would cover it, and after waiting half an hour she stated they would, just to find out months later that they didn't, and the $300 I put down to fix my crown, a crown that never got fixed because they cancelled my appointment two days before, and wouldn't even accommodate my work schedule to get me rescheduled and only would offer me appointments in the middle of the day. So I request the refund and 4 months later I still don't have it. Im so tired of having to contact these people. I don't want to have anything to do with then, I just want my money. I'm so completely disgusted by how you all treat people, your unethical coercive behavior to up sale and pretend that it's for the benefit of the client despite our wishes, and your complete incompetence to process a refund that I've been told on 5 different occasions would be completed in 14 business days at the most and it's been 4 months. Worst dentist ever. read more

I made my first appointment with Camelback Smiles after winning a teeth whitening kit through an employer-sponsored health fair. Sadly, I had a negative experience and I ended up walking out of the office before I was seen. I was taken aback upon arrival when the first thing the receptionist said was "I need to call your insurance-- because they're going to want to speak with you." I've never had a medical provider or dentist ask me to speak to insurance over the phone with them. Typically, insurance is confirmed before your appointment so that the provider knows what to bill. Not only was this bizarre, it also meant I would have to wait. I had scheduled my appointment weeks beforehand and completed all paperwork online. The receptionist asked me to sign some things, but just turned her computer screen toward me to review the documents. I couldn't even read/see what I was looking at as she clicked between screens while I hunched over her desk. Why would they have you lean over the desk and read from their screen? Maybe they prefer to be a paperless organization, but that is not the way to do it. I sat and listened to her end of an obviously misguided conversation with my insurance company: "Maybe this number will work", "I just need to get her assigned to this office", "What do you need?", "No, I'm talking to the patient". She eventually asked me to approach the desk and was having a conversation with both of us-- this bugged me to no end. I was already preparing to walk out when she told me, "Your dental coverage is only for accidents". What!? I've had the same coverage for 4 years through my employer and I've never had an issue. Let's say, even for arguments sake, that I did not have dental coverage. Why would you wait until now to run my insurance and find out? I walked my ass out of there and called my dental insurance provider just to make sure. They confirmed that I have full dental coverage. Guess I won't get that free whitening kit after all! read more

At first they were acting nice to win my business. I spent over 3000 for one tooth and it still hurts. She cut my tongue and I was not able to talk or eat for a week. After telling Lindsay Felien she convinced me I need deep cleaning and would not honor my discount plan. Greedy and worse than used car salesman. read more

My husband went to this dental office and could not stop talking about how much he liked the dentist, hygienist, and the friendly office staff. We recently moved here and finding a new dentist was not something we were looking forward to; yet this one was recommended to us and we are both very happy about this recommendation. We are happy to find this office and look forward to years together for our dental needs. read more

Camelback Smiles is the best! I've been blessed with getting to know this group of fun people and I'll never be afraid to go the dentist again. From the fantastic and friendly front office staff, to the awesome doctors and their equally fantastic dental assistants, you'll never find a better place for all your dental needs. read more

Just had my 6 month exam and a new crown...all completed in ONE visit!!! TOP NOTCH professional service all the way around!! I actually look forward to going to the dentist now! read more