I write to revise my earlier rating upward…read more My dentist got in touch with me and offered--in a limited way--to address my concerns. But that's not why I'm adjusting the rating. I'm doing so, because my earlier rating was unjust. You see, I've come belatedly to understand that this isn't about Hatcher Dental, nor even about the dental profession in particular. It's not about teeth; it's about choice. My dentist doesn't feel comfortable with x-rays less frequent than 18 months. And I don't feel comfortable with x-rays more often than 2 years. So who wins? Neither. This one goes to the cartel. A cartel is a state (i.e. government) backed monopoly. It's an ostensibly private association that nonetheless operates with the force of law. My dentist should have every right to decide the terms under which he renders his services and to refuse to offer (what he considers to be) substandard care. And who could object to a set of guidelines that codify the best practices of the profession? Isn't ADA membership an assurance of quality care? Well let's put it this way: A dentist can adhere to the "guidelines" or they can have their license yanked. That's what the helpful folks at the Hatcher desk were trying to say. I suppose they could have been more honest about it. Unlicensed dentistry is not grounds for a lawsuit; it's grounds for an arrest. So this isn't about dentistry. Even barbers are licensed and for the same reason. A free market in dentistry would give clients the same freedom to choose their dentists as dentists have to choose their clients. And we can't very well have that, now can we? So cartels are put into place to restrict entry into professions with the object of holding competition at bay so as to keep fees from falling. The result is "guidelines." Informed consent? I don't think so. I don't think you can get around "guidelines" by signing a waiver. If that were possible, then terminal cancer patients could sign and gain access to experimental treatments. But my dentist didn't put this lousy system in place, and doesn't deserve the blame for it. So my rating was unjust. Of course, then my earlier full-star rating was similarly unjust. For how can I, or anyone, express complete satisfaction in a circumstance where coercion is employed to deny my choice?

I went to Hatcher Dental one time in early 2023 for a cleaning and JUST received a bill. I called…read moreand asked why the delay, they told me it was my insurance's fault and that they filed a claim in 2023... I can see (and verified with my insurance) that they just filed the claim now... in 2025. It seems I'm not the only person with this experience from other reviews. The woman on the phone was patient and helpful... assuming this is not her fault, but they are definitely not an organized operation. Quality of care - I did not go back because the hygienist seemed as though I was his first ever patient and repeatedly poked me. The dentist, after seeing me for the first time, for 5 minutes, told me I needed two crowns and quoted over $2k (this figure may be wrong - this was two years ago). This also seemed like a red flag to me so I did not return. I've since been to another dentist that does not agree with this assessment. Highly suggest getting a second opinion if quoted for a pricey service, but I'd just pass on this dentist altogether.

Wonderful professional staff that care. I was seen finely taken care of and had no pain during my…read morecrown. Dr M is amazing and always takes of my family.

Every person working there is helpful and kind…read more They do fantastic work, they're well organized and the office is clean and comfortable! I would highly recommend this business!!

It's been a while since I last visited the dentist - between moving and having a baby, life just…read moregot in the way, and let's just say my teeth were overdue for some TLC. I found this spot with 5-star reviews and decided to give them a call. I spoke to the sweetest, friendliest lady who was efficient, helpful, and just all around amazing. As a new patient, I had to fill out an intake form, which was super easy and straightforward. On the day of my appointment, everyone I met was just as kind and welcoming as the front desk had been. They answered all my questions and made me feel confident about the next steps for my dental care. So yes, the 5 stars are real! Definitely check them out... especially since Starbies is right next door.

They sold off my location without telling me. I had $400 owed to me on my account which they now…read moretell me they can't pay back because my account t has been sold. New owner doesn't want to know about it either saying it's not them that owe me the money

Saturday night I crashed on a Lime scooter in downtown Scottsdale, my phone wound up sliding into…read morethe storm drain under the sidewalk, I busted my lip and chipped my front tooth. I then had to walk an hour back to my friend's because my Apple Watch died. Sunday I spent my entire birthday getting a new phone and then getting my tooth fixed. Shout out to Dr. Mark Espinoza and his team at Smile Max 365 in Phoenix for helping me on such short notice in fixing my broken smile

When you are ready to spend money they are moving at the speed of light, financing terms are done…read morewhile you are there. If that changes, everything takes 4 to 6 weeks and all you hear is excuses. They don't care about people unless it benefits them. Don't do business with Smile 365.

I've been coming to Biltmore Commons Dental for a couple of years now, and I've always had issues…read morewith porous enamel. It had been bothering me quite a bit, but Dr. Sadowski took such great care of me! We decided to place composite in the affected area to help prevent future staining, and I couldn't be happier with the results. I'm truly impressed with how everything turned out--such a noticeable difference. Highly recommend--one very happy patient!

Biltmore Commons has asked me to leave a review. I cannot in good faith say anything nice about…read morethis place. I am new to the area and was recommended to this practice. My old practice was a single dentist, a few dental assistants and a receptionist. You spend your entire visit with the dentist and he provides you an honest summary of your visit. The total visit is under a half hour. Biltmore Commons has 6 Dentists and at least that many dental hygienist and more dental assistants and receptionists. You spend the majority of your visit with your hygienist and about 2 minutes with the dentist. Because there is so much overhead you get a Spirit Airlines experience where you are constantly getting upsold nonsense. The hygienists are more like used car salesmen than people who clean your teeth. I have been to this place twice and they have tried selling me laser treatment ($100) night guards ($800), Invisilign, a Waterpick ($120), an additional cleaning, and they were going to try to sell me an electric toothbrush if I didn't already have one. The hygienists don't give up the entire visit until you say yes to something. The dentist never says you need any of these things. I never went through with any of these scams. And I will not be going to Biltmore Commons ever again. My first visit was 2 hours (with x-rays) and my second was almost an hour (without x-rays). I have a life and my time is not valued. My recommendation is to find a dentist with less overhead where they can pay for their practice with just regular dental work and not ancillary products.

Great service, wonderful care team, took care of me and my boys and set out a thorough plan for us…read moreand I'm very satisfied

Came in with my daughter for a cleaning and we had not issues. I was treated quickly and everything…read morewas explained in detail.

Tony is the best dentist there is! He takes such good care of all his patients and the staff that…read morehe has working in his office is beyond amazing. They have become like family and I recommend this office to everyone I know.

I was initially impressed by Dr. Rao's genial chairside manner and accepted the somewhat seedy…read morelocation and thrift store decor as a sign of a "discount" pricing policy. The price was actually average but the dental work and followup were extremely problematic. The following is my email regarding the problems following my temporary crowns. I later discovered the website email address was not operational. Message to Dr. Rao, I left a message this morning (Saturday October 21) regarding my discomfort and problem with my temporary crowns. I assumed you would have an emergency number to reach you even though your office is closed. (It's very unusual for a medical/dental professional to have no after hours contact information). I had my temporary crowns done on October 11 and paid for them and the permanent crowns in advance as you requested. This has not been my usual payment experience. I returned on October 18 to have the temporary crowns smoothed as my tongue was irritated and had developed ulcers from the rough texture. Your assistant did most of the work. I started to explain to you how my bite was now off and my mouth felt out of alignment. You didn't appear to be concerned and no effort was made to rectify this situation. Observing my bite, it's apparent that the temporary crowns on the lower right side are higher, wider and unevenly matched to the bottom teeth on the left side. I have researched and discovered that temporary crowns should be adjusted so that the patient's bite is comfortable or if necessary, redone. I haven't been able to eat solid food for the past 10 days and my tongue is still irritated by the rough texture of the crowns. I'm very concerned that my permanent crowns will also be a poor fit. I need to have the temporary crowns adjusted to be the same height and similar width as the teeth on the other side of my mouth so that I am able to chew comfortably. I am unable to chew properly on the left side since I am missing a top tooth. My permanent crowns appointment isn't till November 8. I would appreciate having this dental problem corrected as soon as possible. Dr. Rao responded on Monday to the phone message I left on Saturday concerning my distress. He was apologetic and had me return again for another adjustment. He works on several patients at the same time and at one point needed to be reminded what we were working on. The permanent crowns were finally applied and the numbing needle was incredibly painful. My lips were horribly swollen for days as the extreme numbing lasted for hours and made me unaware that I was chewing on my lips, when eating. Finally the crowns were done and I was able to chew comfortably. The next problem was reimbursement from my Medicare insurance. Dr. Rao had said initially that as a courtesy he would fill out the paperwork. He sent a pre-approval but neglected to follow up with a completed and signed itemized bill. It's been almost 3 months and after hours of conversations with United Healthcare, I received a statement showing a $1000 reimbursement allowed. The paperwork included a signature required by the dentist and his filling out a form. I emailed the paperwork to his office and I spoke with his office representative Anna, who advised me not to pursue the payment because that would delay my getting reimbursement (?) She advised me to wait a few more weeks and said Dr. Rao was informed about this situation. I've had a lot of dental work done by different dentists over the years but this has been an unusually frustrating experience.

Last night I fell, landed on my face and one of my front teeth shifted. Unfortunately my regular…read moredentist office is closed on Fridays, but DC Dental had an appointment at 11:00 today. Ordinarily, I would have a lot to say about the appearance of the office, lack of cleanliness, etc BUT considering I was able to get a same day appointment I'm going to let that slide. The hygienist let me hold her hand while the dentist gave me a shot. They were both very professional and very polite. I have no intention on switching dentists but I sure am grateful for DC Dental Group. I wish I knew their names because I'd give them a shot out!!

Went in for a chipped corner on a filling, fell out next day. Was charged $100…read more Filling was solid for 19yrs. Went back in, refilled, fell back out same night. GO SOMEWHERE ELSE WHERE THEY HAVE EXPERIENCED STAFF!

I've been here about 3 times so far and each time has been an amazing experience. I'd go more…read moreoften, but I don't live on the side of town the office is located! The staff has been friendly each time I've been. The dentist herself is amazing overall! Really takes the time to ensure everything is going well. ALSO, the parking is so spacious. I've never had issues at all finding a spot, which is a huge plus!

Really awesome staff! Had a great experience on my first visit. So glad I found Premier!!read more