We want to share our experience because it was anything but the 5-star reviews you will find.
We decided to go with Camelback Roofing after having quite a few companies provide estimates to replace an asphalt shingle roof on our house and a flat roof over our garage. We checked Home Advisor, BBB, ThumbTack, Yelp, and Google and all the reviews were spectacular. Our initial experience with the company showed promise, so we signed the contract and our roof was scheduled.
We were told the roof replacement on our house would take 3 days, and since I work from home, I made special arrangements to go into the office during the timeframe we were quoted, and the company was aware that I had done this. Here is the timeline of events:
Monday, July 1: No show. The crew didn't show up and we weren't called until that afternoon. We were told that a job on Saturday wasn't finished. That's fine, but why weren't we called on Saturday when they knew they wouldn't be able to make it?
Tuesday, July 2: Tear off. We were told they would tear off and lay the underlayment, but all they did was tear off.
Wednesday, July 3: No show. We were not called. We only found out after we called them to ask why they hadn't shown up at 5am like they had stated. We were told via text that the crew decided to not show up and that they will come out on the 4th to finish. I had strong words with the owner, Luke, and his exact words to me were, "What do you want me to do? That's how it is in this industry."
Thursday, July 4: They show up as scheduled. We provide Gatorade and donuts for the crew. Later that day, they hit our A/C refrigerant line and knock out our A/C.
Friday, July 5: The crew finishes the roof. Luke assures us in person and via text that he will fix the a/c, and he provides a portable unit, which we are incredibly grateful for. He also states that he will reimburse us for the cost of having a technician come out. He never does.
Saturday, July 6: Our a/c is repaired, but they had to remove part of the roof to repair it. The crew comes out to replace the roof. Instead of tearing off the shingles, they only replace the section, so the section they had to repair is now visible. A brand new roof and we have a noticeable section where the shingles have clearly been cut through and replaced.
When everything is finished, we realize they have left trash and shingles stuck in 2 different trees in our yard and we continue to find roofing nails. We are honestly too exhausted to have them come out and clean up, so we do it ourselves.
August 15: Email Luke because the ridge shingles have started shifting and there is a noticeable section where they are lifting up and uneven. He promises to send a crew early the next week.
A crew shows up and we hear them nailing shingles. After they leave, we notice that they didn't repair the roof. The shingles have been nailed, but there is still a noticeable lump and unevenness. Luke states that they are ordering shingles and will send a crew on Saturday, 8/24, to repair.
Saturday, August 24: No show, even after communicating with Luke earlier in the day, we are never notified that they are not coming. After we contact him, he states that it was a busy day because the weather was hot. He says they will send someone Monday.
We were never reimbursed for the technician and we were not provided any sort of compensation. We paid full price for the roof.
They called repeatedly asking for a check we had already sent. The receptionist informed us weeks later after I followed up that the check had been misplaced and she was never notified of payment.
The ongoing issues are exhausting. We are constantly given excuses: It was hot, the crew didn't show up because the roof was too steep and they weren't trained on the harness gear, we weren't able to get the packages of shingles on your roof because of the tree, this is just how it is in this industry, we don't have a crew, the receptionist didn't let me know, the project manager (who no longer works for the company) didn't let me know, the owner didn't let me know. It's incessant and unprofessional.
We are exhausted, and just want our roof finished and correctly installed. read more