I sent my Canon G7X Mark ii in to be cleaned after I was quoted $82 for "sensor cleaning, cleaning the device inside and as well as re calibrating and re-aligning it to factory specifications". After almost 6 weeks of no communication, I send a follow-up email requesting an update, and receive a response that the service is now $239.26. I responded that "I was estimated $82 for censor cleaning, re-calibrating, and re-aligning it. I don't require any parts to be replaced" and received the excuse that "if additional defects are discovered upon inspection, a revised estimate will be email to you", which seems to be a method of extorting more money. I stated that I did NOT request any additional service and just wanted to have the censor cleaned, which was ignored and followed up with a "discounted" estimate of $191 if I paid using a payment method I was uncomfortable with. I reiterated and insisted that I was not asking for a repair, and asking for a cleaning (which was my initial service request and estimate), and waited over 2 weeks again with no response.
Frustrated that my time and money were wasted, I asked for my equipment back. I was sent an invoice for $61.85, to which I responded "Before I pay for anything, I'd appreciate if the request that I have asked MULTIPLE times and not received an answer for would be answered, which is that I would like to pay for a cleaning and not a repair. I understand an inspection encountered a technical issue, but I would like to know if I am able to pay for just a sensor cleaning, which is what I sent the camera in for and was quoted the original amount for." I received the response that "We already cleaned the sensor but it didn't solve the problem." I paid the invoice and received no confirmation of shipping, tracking number, etc and was ignored after requesting information. After receiving the camera, and attempted to turn it on, the device did not function. The lens does not retract, and an Lens Error message is displayed, causing the camera to shut down. Additionally the spinning dial that functioned originally was now jammed. My camera was returned to me damaged and completely inoperable, absolutely NOT the condition the camera was sent, which was working normally.
I emailed the company: "I'd like to pursue contact on my service. I sent in my camera for a cleaning, and after weeks of communication failure and follow-up, was incessantly pushed to make "repairs" that I do NOT ask for and continually refused, despite repetitive insistence of "If additional defects are discovered upon inspection, a revised estimate will be email to you". Upon finally receiving my camera back months after sending it in, my camera now has a "Lens Error", where the lens is not properly functioning and retracting. The camera does not work now at all, and was fully functional upon sending in. I will remind once again that I sent the camera in to be cleaned, as was the initial contact and request for quote. Upon refusing unnecessary services, I was still charged an insulting "inspection fee", therefore forcing me to pay to waste my time and damage my camera. I expect a follow up communication for this situation. The dial on the body of the camera does not work as well. This "repair" of my camera has been borderline negligent." The company responded: "We stand behind our services. We provide a warranty for all the equipment repaired by Camera Repair Center. If you experience problems with your item please bring it back or ship it to us and it will be fixed at no charge."
This offer was likely (in my opinion based on my experience) an excuse to scam additional monies justified as additional "services" that were not covered under the promise of "fixed at no charge". I emailed back: "I would like a refund for the service I was provided and insultingly charged for. Shipment fees and "inspection" charge included. My camera was returned to me in non-working order after it was sent in for a requested (and quoted) cleaning. I will not pay for any additional services, fees, or shipping. This "warranty" has no weight after the experience I've had (that has very closely resembled an absolute scam), and the disinterest to communicate, take accountability, and rectify this, despite my repetitive frustrations and concerns, has been truly pathetic. Hopefully a follow-up will make amends, because I have so little trust that this will be resolved in my favor." I received no response to this email.
I disputed the amount I was paid through Paypal, and only then did they respond, reiterating and copy/pasting information that I had already received about nonrefundable inspect. This company took no accountability or empathy for their poor service and communication, not acknowledging the accusations of my camera being returned in non-working condition, and had the most disrespectful poor customer service I've experienced. I'm embarrassed I did not read other reviews because they speak for themselves. read more