Seriously amazing customer service! Got my car back in just a week…read more After getting hit by someone whose small insurance company made me find my own repair shop, I was super stressed. As a woman who knows literally nothing about cars, auto stuff always gives me major anxiety. Donnie was responsive, professional, and patient. All the staff were great. The whole process went smoothly from start to finish. I can't recommend Liberty enough and would 100% send my friends and family there. I completely trust them.

Sent a request for quotes on Yelp for a bumper repair and Liberty was one of the shops that…read moreresponded. I had already heard of them since a friend had gotten work done there recently and had a positive experience. Donnie responded promptly and was very courteous and thorough. He asked to see the car in person before committing to a quote, and everyone I interacted with at the shop were friendly and helpful. Even though the price they gave me was more expensive than some of the other shops, I went with them because of their reputation and great customer service. The turnaround time was also quick and they even cleaned my car. All in all, I'd happily recommend Liberty to anyone who needs auto body repair.

Very good service on our rare, old Westy RV. They fixed an oil leak, repaired malfunctioning…read moreelectronic door locks. A lot of shops don't even want go talk to us, because our vehicle is almost one of a kind (only 260 manufactured, all in 2004-2005). Jacob and his crew cheerfully took on the task and did good work at a reasonable price.

I finally talked my Mom out of going here after the third time that we paid for their…read moreincompetence... two radiators that somehow either failed while the car was in their hands or just as the car drove off the lot (neither car had any radiator issues beforehand and one failed catastrophically) and a bolt head rounded off due to using an open-ended wrench... all added significantly to the very simple repairs that we actually brought cars in for... I don't think this was malicious, I think it was just the near universal incompetence of mechanics that I've run into in Reno, but the extra $2000 we paid these guys for it was far more than enough. I wouldn't trust them to work on a bicycle where I could easily inspect the work myself. I've done nearly all my own work since the last incident here and guess what, I haven't had any parts not directly related to a problem fail yet.

Everything went well!! They are honest and competent…read more I brought him a new radio I bought on Best Buy and it turned out out to be wrong got my car. He found the correct one on the Best Buy website which I ordered. He wouldn't take any money got this work and that I could pathing when he installs the correct one. They are all great there.

Efren, is great. Super nice guy and very knowledgeable and honest…read more Prices are good and they always do a great job. Two remote starts installed and some help with my sub so far. Great job every time.

The terrible immoral car professionals that you thought only existed in late night cartoons?…read moreThey're real and they own and operate Fallon Ford. If I could leave a rating with negative two stars, I would. I brought my car here in July of 2023 to get serviced for a recall on the power steering. I needed to get these repairs done before driving back to Oregon for school at the end of August. I made an appointment for two weeks from the day (better than the two months I would have had to wait for it to be fixed in Reno or Carson) and was told "we'll get you taken care of." I am not strong enough to drive without power steering, so my fiancé drove us out to Fallon (over an hour without power steering, which was scary and difficult) Appointment day comes, yes, the power steering is out, but you'll have to wait another month for a fix because they have to order the part. Previously I had been assured it would be fixed that day. So at this point it is unsafe to drive my car for almost a month. We drive again out to Fallon for a 9 AM appointment. They told us it would be about 4 hours to wait and we were encouraged to leave and come back. We left and killed time in a local park and got lunch. 3.5 hours later, we called to get an update to see if 4 hours was still an accurate estimate, and couldn't get through to anyone on the phone, despite calling multiple times and different departments. So we walked back, only to be told it'll probably be another 45 minutes or so, because they actually hadn't started on the car yet because of a miscommunication between the office and the mechanic. The guy we were talking to said "look I'm not going to make excuses, we didn't start it because usually we prioritize the people who are waiting around instead of leaving and coming back." Which was, in itself, an excuse. If you're not going to prioritize the car of the people who had a morning appointment, don't give people a timeline. They knew we weren't local and had driven together. It wasn't like I was just going home to wait, we weren't local and were just biding time eating lunch in the Safeway deli and sitting in the park. It ended up being an additional two hours waiting in the dealership for the car to be done, bringing the total to two appointments and the second appointment being an almost 7 hour wait, plus driving time to and from Reno, with excuses made left and right. I didn't make a fuss or anything but felt very disrespected and frustrated. They give us two carwash tokens "for the trouble and misunderstanding." We take them to the carwash, they aren't valid and we can't use them. To top it off, I received a voicemail (Which I saved and still have) a few weeks later, the week I was getting ready to move telling me that they had forgotten to take a picture of a part they had used, and would I be willing to drive back out to Fallon for them to get a picture? Sorry, but my previous experience doesn't exactly entice me to drive an hour and a half both ways to wait around for three hours for you guys to take a picture, and spend that money on the gas while prepping for a move. I understand that I was getting recall repairs done and you weren't making money from my services, so maybe there wasn't the need or the drive to go above and beyond to try and make up for the inconvenience of waiting almost a full workday for a repair that was supposed to take a handful of hours. It is now three years later: power steering is out again. We have since relocated: our local ford dealer tells us that the person who fixed it previously used an aftermarket part, and the entire unit now needs to be replaced. Since an aftermarket part was used, it does not qualify to be fixed under the recall, and we have to pay $4400 for an entirely new power steering unit. So they managed to screw us again three years later.

Super smooth, easy process to buy a vehicle with Fallon Ford-Toyota. They may be a small-town…read moredealership, but they deliver big-town value & service. Really quick, responsive sales team, and an easy online process. They would have been fine to do this in-person, but they had the capacity to expedite this online. Highly recommend!

Have taken my toyota landcruiser and chevy tahoe several times to Dave's for regular maintenance…read moreand service. They are always friendly and helpful. Nice waiting room with a television. Feels like you are home! Prices are reasonable and service technicioans are trustworthy

WARNING!!! DO NOT GO TO THIS BUSINESS!! Wow. I wish I looked…read moreon Yelp before going to daves. Looks like I'm not the only victim of this shops negative attitude in working with customers. But much worse, their service. This is the worst place for any sort of mechanical knowledge, skill, and service. I would not classify these individuals as professional by any standard. After flushing out the fuel system the car now will not start. There is only 80k miles on the vehicle. It is not a "coincidence " that my car no longer runs after "Dave's Worthless Auto." How I believe they should be known throughout the community. If this shop had the slightest bit of integrity they would have upheld the guarantee and at a minimum ran a diagnostic free of charge to ensure whether or not it was in fact their poor work. Which it absolutely was.

Great experience working with Chad "Casper" the other day. Found my hubby a truck that he likes…read morewith LOTS of room! He's only been at Fallon Ford a few months, but has ton of experience with car sells and if super easy to work with. If anyone is going to Fallon Ford find Casper! Thank you Fallon Ford and Casper for the help!

I would like to recognize Chad Brandon at Ford Toyota dealership in Fallon, Nevada, for his…read moreoutstanding customer service. I called the dealership for assistance obtaining a car contract from 2023 for my relative, who was recently involved in a car accident in Reno. Their attorney needed the document, and because my relative does not speak English very well, they were having difficulty communicating the situation clearly. I explained everything to Chad and provided the necessary information. About 20 minutes later, Chad personally called me back to let me know the documents had been emailed and to confirm that I received them. I truly appreciated the professionalism, kindness, and efficiency he showed throughout the process. Since I live about two hours away from Fallon, his help saved me a long drive. Excellent customer service like this deserves recognition. Thank you again, Chad!

Sean is very laid back and a VERY honest seller. His sons are knowledgeable and they treat you with…read morerespect and fairness. I think they are hands down, the BEST dealership I have ever dealt with! I highly recommend them!

Amazing sales rep that go beyond point sales to assist you in finding the vehicle you need. They do…read morework with what ever credit you have and will work with you 1oo percent of way. Unlike p wanco they are honest. Not giant car lot they do have majority of there cars posted. But to me biggest plus is there cars are in line of what's affordable and not something that I'm be stuck paying a arm and leg for. Something that when I'm done paying my credit does increase and I can trade it in. Or stick with it for my little ones. Above all there service is great and there no b.s. they will work with you.

After 5 hours and two triple an agents custom towing came earlier than scheduled. Ryan was…read moreprofessional and friendly and got me to a tire center in time to get a new tire for my badly disrupted road trip of 1600 miles! Awesome service

Ryan ( and his doggy Niva) came out 60 miles into the dessert out side of Reno and flat towed our…read morePorsche to Sparks Discount tire. Super helpful, super professional, super nice.

I went to Fernley Dolan only because I knew Louie Mori and had seen his incredibly informative…read moresocial media posts. Louie is the most honest, authentic person in the auto industry. He is transparent, knowledgeable, charismatic ... while also maintaining kindness and empathy. I brought a very specific need to him, and he helped while also being patient. Dolan Auto Group should really take a few pages from Louie's book and hire more product specialists like him. He conducts himself in a manner that I would consider the gold standard. Life is about people and Louie cares about people. You don't have to be dishonest and deceive people to get them to buy something, like the finance department did in my "deal". Make sure you take your time when signing their documents on the tablet they hand you. And wear your glasses if your eyesight is poor. Just be sure you can read all the numbers. Even when I asked for my documents to be printed, I was told, "these don't leave the dealership". It wasn't until I printed my own documents that were sent to me via email, that I realized they did not honor the advertised sale price on the tag - which I still have. This was roughly a $4,000 difference, plus tax. I don't know anyone who can afford to be deceived for that amount of money. I wonder how many times that has happened to other people. Finance works hard to cram extra warranties down your throat and when you decline, the finance person has to explain to someone in management why the customer declined. We all know there is a small kickback for from the warranty companies for selling the warranty. Maybe the $4,000 difference was retaliation from the finance department for me declining the extra warranty and this is how they make up for not selling the warranty. Don't be afraid to be a wise consumer and ask as many questions as you need to feel comfortable with the "deal" before you sign. Louie doesn't need to abandon his morals or integrity to earn your business. But the other people on his team need to treat his customers with more integrity. Dolan needs to do better by Louie AND by their customers. Dolan is gaining repeat customers and positive social media presence - BECAUSE of Louie. Maybe a solution is to make Louie a partner or General Manager, and he can improve their business practices. People might forget what you say, but they rarely forget how you make them feel.

Seriously the most disinterested, unauthentic service advisors EVER!…read more We had our Grand Cherokee turn itself off while driving at 80mph in the middle of nowhere on highway 80. We made it to a mechanic in Battle Mountain who ran diagnostics but didn't get any codes. They found that my truck ( w/28,000 miles) has dark trans fluid. We called our home Jeep dealership (Walnut Creek Jeep) who had us make our way into Fernley. Our Walnut Creek guy called ahead letting them know that we were coming and explained our problem. When we got to Fernley the service advisor (a large gentleman) acted like he had no idea why we were there. We presented him with the paperwork from the BM mechanic and his response was literally "Well, there wasn't anything recorded so what do you want us to do?". When we told him that the BM mechanic had noted dark transmission fluid, we got an education about how our truck has a closed system and the previous guy "didn't know what he was talking about". Thankfully another advisor came over and he and my husband started talking about something MY HUSBAND read about on the web about updating a module. We paid to have the module updated and moved on. We won't be back to Fernley Jeep!