While traveling through Nevada to Washington state ,the idler pulley failed on our truck ,the…read moreserpentine belt came off leaving us stranded on the side of the road. Our son called the Fallon Napa store and the counter person got the new pulley kit that we needed ,two different size belts and another employee Alex,I think was his name, delivered everything to us. We were 14 miles from town. Both employees went above and beyond to help us get back on the road . Alex stayed until we did the repairs and later called to check on us! Those two really need recognition. I would recommend that store and those two employees for their knowledge and commitment. thanks again!

Came here looking for a small part. I browsed the whole store and not once I was acknowledged or…read moreoffered any help. There were two people behind the counter, one with a customer and a third person on the floor putting stuff away whom I walked past twice. Left without finding what I was looking for and a little frustrated.

Friendly, fast service to get the oil change I needed. Recommend I get an oil filter. But I would…read moredefinitely go back here again.

Sales staff not helpful. Did not charge the sale price for oil and management did not adjust for…read morethe out of stock filter as is policy. Also refused military discount despite showing appropriate identification. Would not recommend this business.

First time visiting this location. Was in a little bit of a rush so no much opportunity to take a…read morepicture but the service was great and wanted to make sure I communicated that. I was promptly greeted and offered assistance which in this case, as I mentioned, was in a bit of a rush so that was greatly appreciated. Prices are competitive and while some items may be a few dollars more or less that other locations, sometimes it balances out specially if you don't have to drive around town, or out of town to find what you are looking for. Store was neat, clean and well organized. A clear reflection of the staff working there. Will be happy to return and recommend to others.

This store is really nice !! The staff was very friendly and welcoming…read more The store has a great selection and is very clean and well organized. It felt a little upscale specially for a auto parts store. I was not able to find what I was looking for but because I was looking for something very specific and ended up custom making something to fit my needs. Definitely will return if I need anything automotive related and recommend to others as well.

Worst O Riley's ever. Employee's are unprofessional and unreliable. Management really needs to take…read morea look into bettering this facility.

Great guys. Quick service and follow up Call as soon as…read moreready and make sure your happy

This shop is the best! Would not trust anyone else! Great work and always deliver the best service!…read moreGary and Nancy

Good service, some trying times when a part broke during repairs but the staff was on it with its…read morecommunication and ability to get it handled. 10/10 will come back again.

Came here to get some tires balanced and mounted. The shop was busy and the guys in the front tried…read moreto squeeze me in but offered to set me an appointment for later on the day to minimize my wait time and I appreciated that. Showed up to my appointment and was seen quickly and got the tires mounted and balanced. Once done I quickly checked I had 4 wheels on and left. When I arrived to my destination I realized I was missing a center cap on one of my wheels and also notice I had a missed call and voicemail from the shop. They had the center cap and they were letting me know. What a relief !! While it sucks they let me go without one of my center caps, I mean what else could have they missed? I appreciate the fact they called and let me know they had it instead of letting me think I lost it somewhere on the road. I would return and recommend the shop. Service was friendly and professional.

The terrible immoral car professionals that you thought only existed in late night cartoons?…read moreThey're real and they own and operate Fallon Ford. If I could leave a rating with negative two stars, I would. I brought my car here in July of 2023 to get serviced for a recall on the power steering. I needed to get these repairs done before driving back to Oregon for school at the end of August. I made an appointment for two weeks from the day (better than the two months I would have had to wait for it to be fixed in Reno or Carson) and was told "we'll get you taken care of." I am not strong enough to drive without power steering, so my fiancé drove us out to Fallon (over an hour without power steering, which was scary and difficult) Appointment day comes, yes, the power steering is out, but you'll have to wait another month for a fix because they have to order the part. Previously I had been assured it would be fixed that day. So at this point it is unsafe to drive my car for almost a month. We drive again out to Fallon for a 9 AM appointment. They told us it would be about 4 hours to wait and we were encouraged to leave and come back. We left and killed time in a local park and got lunch. 3.5 hours later, we called to get an update to see if 4 hours was still an accurate estimate, and couldn't get through to anyone on the phone, despite calling multiple times and different departments. So we walked back, only to be told it'll probably be another 45 minutes or so, because they actually hadn't started on the car yet because of a miscommunication between the office and the mechanic. The guy we were talking to said "look I'm not going to make excuses, we didn't start it because usually we prioritize the people who are waiting around instead of leaving and coming back." Which was, in itself, an excuse. If you're not going to prioritize the car of the people who had a morning appointment, don't give people a timeline. They knew we weren't local and had driven together. It wasn't like I was just going home to wait, we weren't local and were just biding time eating lunch in the Safeway deli and sitting in the park. It ended up being an additional two hours waiting in the dealership for the car to be done, bringing the total to two appointments and the second appointment being an almost 7 hour wait, plus driving time to and from Reno, with excuses made left and right. I didn't make a fuss or anything but felt very disrespected and frustrated. They give us two carwash tokens "for the trouble and misunderstanding." We take them to the carwash, they aren't valid and we can't use them. To top it off, I received a voicemail (Which I saved and still have) a few weeks later, the week I was getting ready to move telling me that they had forgotten to take a picture of a part they had used, and would I be willing to drive back out to Fallon for them to get a picture? Sorry, but my previous experience doesn't exactly entice me to drive an hour and a half both ways to wait around for three hours for you guys to take a picture, and spend that money on the gas while prepping for a move. I understand that I was getting recall repairs done and you weren't making money from my services, so maybe there wasn't the need or the drive to go above and beyond to try and make up for the inconvenience of waiting almost a full workday for a repair that was supposed to take a handful of hours. It is now three years later: power steering is out again. We have since relocated: our local ford dealer tells us that the person who fixed it previously used an aftermarket part, and the entire unit now needs to be replaced. Since an aftermarket part was used, it does not qualify to be fixed under the recall, and we have to pay $4400 for an entirely new power steering unit. So they managed to screw us again three years later.

Super smooth, easy process to buy a vehicle with Fallon Ford-Toyota. They may be a small-town…read moredealership, but they deliver big-town value & service. Really quick, responsive sales team, and an easy online process. They would have been fine to do this in-person, but they had the capacity to expedite this online. Highly recommend!

Have taken my toyota landcruiser and chevy tahoe several times to Dave's for regular maintenance…read moreand service. They are always friendly and helpful. Nice waiting room with a television. Feels like you are home! Prices are reasonable and service technicioans are trustworthy

WARNING!!! DO NOT GO TO THIS BUSINESS!! Wow. I wish I looked…read moreon Yelp before going to daves. Looks like I'm not the only victim of this shops negative attitude in working with customers. But much worse, their service. This is the worst place for any sort of mechanical knowledge, skill, and service. I would not classify these individuals as professional by any standard. After flushing out the fuel system the car now will not start. There is only 80k miles on the vehicle. It is not a "coincidence " that my car no longer runs after "Dave's Worthless Auto." How I believe they should be known throughout the community. If this shop had the slightest bit of integrity they would have upheld the guarantee and at a minimum ran a diagnostic free of charge to ensure whether or not it was in fact their poor work. Which it absolutely was.

I bought a 2016 Honda Rancher 4x4 ATV from Renner in April. I love the unit, and it is really…read moreawesome having it around my property. My wife and I use it often. We have a small trailer that we use with this ATV, and it sure makes it easier to get chores done around this place having the pair! I also take it out to ride trails around the area...and what a blast! Anyway, the folks over at Renner really do go above and beyond both during the purchase and well after the sale too. I've been back for routine service and they've done an outstanding job on my ATV. I'd recommend them to anyone that is looking for an awesome product from Honda! (The Prius is a company car!! REALLY!!!)

Could not get a Stihl dealer in Reno to give the service I received out of Renner Eup. Met George…read morethe service manager. Treated me with respect and concern over the MS880 Stihl chainsaw I was having difficulties with. No fire at the coil with a brand new coil from a reno based dealer ( who would not even listen to my del;imma, just pay and come back in two weeks.) Georges crew member took the saw back and had it running in 10 minutes. as well worth the 2 hour round trip to get great service from some good old country boys! Will do it again for any and all my equipment needs.