Tou L. Ly was amazing! Finally, frontier ran new underground fiber for us out here off Grantline rd…read morean we are super stoked. Before fiber we had 9 mbps now we have 900 download speed an 700 upload speed (May have those switched) but Tou had to dig to the underground box where the boar operators installed the fiber an he pulled new fiber through our conduit (thank the lord we had existing conduit) he installed our new modem an got us set up! It was a hot day an he made it happen! We've had a lot of frontier guys out here but Tou was the best! Top notch service an made sure we were up an running on multiple devices. Can't say this enough, Thank you Tou!!!!

I haven't even gotten to installation and already want out!!…read more 1. The reps that knock on your door to convert you are pushy AF. Young, rude and pushy. 2. We finally agreed and got scheduled for a tech to come install. 3. Between 1pm and 5pm they said. We Waited all day and the tech never showed up. We called customer service. Customer service said the tech attempted 3 times and nobody answered door. (My anxious ass was home all day with my door open with screen door. 0 knocks. ) He put us on hold and said he would find a tech to come out. Never returned from hold and phone just hangs up. We waited for a return call. None. 4. 30 mins later we called customer service again to ask to cancel, at this point. She refused to accept and kept trying to keep us on, mini threats of "I'll notify my supervisor ".... We said we just want to cancel (like 15 times). After 15 mins of back and forth she offers a $50 discount . We refused and firm we want to cancel. She finally put us on Hold , came back and said ok supervisor approved your cancellation. What a headache company.

I visited Verizon on Saturday on the hunt for a new phone. This location is on Arden Way near…read moreCaptain Crab and Olive Garden. I'm one of those crazy people that decided to switch from iPhone to Android. I traded in my iPhone 14 Max Pro and got the new Samsung Galaxy Z Fold 7. No regrets so far and I am loving what Android has to offer! I had made an appointment for 1pm on Saturday through the Verizon app, but showed up before 12:30pm and they took me right away. The woman helping me was very knowledgeable and friendly - she wasn't a fan of me switching smartphones though. LOL The store inside is very large and spacious - it doesn't feel crowded and I like the layout of how all of the products are organized. They have plenty of places to sit while you are waiting too. Overall, the whole appointment took maybe an hour, but the longest part was my iPhone transferring everything over to my new phone. I never felt rushed or pressured to buy anything else the whole time I was there which was nice and refreshing. I will definitely be back to this location the next time I have any phone needs! If you have Verizon, check them out!

I am typicall a very positive person so if I do say something negative about a business it is well…read moredeserved. Verizon has major integrity issues. They led my girlfriend to believe that if she switched to Verizon that Verizon would pay what we owed to t mobile. Flat out lie If I wasn't such a whimp I would have gotten physical with the lying piece of trash that took advantage of a very trusting person. I'm considering legal action which I already know would just ad to our frustration. Shame on Verizon, can you hear me now.​

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

My internet/wifi stopped working in February and I have been trying to get it going again…read more Technician came in and fixed some of it after I went to the store and got a new box. Only my Alexa is now connected. My phone, iPad and Roku tv will not connect. Customer service tells me there is something wrong but when it comes to give me a solution they hang up and they do not call me back. This has been the worst service from a communication company I have ever received. I have asked them if I could upgrade my service to another type of package. The answer has been no. Customer service always drops the ball. In the past 3 months, I have been trying to get this resolved when I've had time to call or go to the store but nothing is working. 1) I was talking for a longtime with one and when it came to scheduling another technician, even though he had been calling me back before, the call was disconnected and he did not call me back. When I called back there was no answer. 2) I connected to the robot maybe 10 times in one occasion, It detected that there's a problem but when it came time to schedule a technician the call was disconnected. I am sitting here wondering why this is happening. This is disgusting. I don't even want to give one star but I can't post my complaint review without at least giving them one star.

10/01/2025: Checking ISP Internet and Billing. It is what it is and haplessly resigning . . . I'm…read moreat the MERCY choosing what little options available as an ISP Consumer. My cellphone emits ONE BAR possibly, two bars MAX at my humble abode YET, while located at the Xfinity CORPORATE STORE possesses FULL BARS! WTH WHY can't I have full bars at my humble abode which I'm paying an hefty, monthly bill, eh? Then, haphazardly and consistently experiencing where I must replace the Xfinity CORPORATE STORE'S modem every four to six months because the modems just burns out! As a result not obtaining the results I wanted, I find myself remaining sullen walking out of Xfinity CORPORATE STORE!

Nearly two years of billing hell after they told me my account was closed…read more Closed a mobile line here in November 2024 - manager confirmed no further charges after December. Instead I was billed monthly for over a year and eventually hit with debt collection notices for a balance Xfinity's own support rep confirmed in writing didn't exist. Turned out they'd sold me a second bundled line without ever telling me my original line needed to be formally closed too - both phones sat unused in a drawer the entire time. When I pushed for a fix, I was told the decision was "final" with no further escalation. Based on Xfinity's own community forums, this isn't an isolated mistake -- it's a recurring pattern with other customers too. Filed complaints with the FCC and CFPB. If you deal with this store, get everything in writing and don't trust a rep's word that an old line is closed.

I visited this location earlier this week due to complications with my account and Milo assisted…read moreme. He took his time to understand the situation and guided me through what he was going to do and get my home internet back up and running. In addition, he also helped me set up a mobile line. Throughout the interaction, Milo was very polite, understanding and did not try to upsell me. On top of that, he told me to follow up with him via text if there are any issues or if I had any additional questions, which I truly appreciated. I also noticed his team assisting other clients and they were all so genuine and respectful! A huge thank you to Milo for resolving my issue and being such a gentleman!

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

My Internet went down September 12. A technician came out on September 15 and told me my wires were…read moreshot and they would have to dig to get to the underground wire in order to diagnose the problem and maybe repair. This would take two or three weeks before someone can come out. He suggested I go with another carrier. In the meantime, my Internet is still not working and it is September 19.

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

I brought my Apple Watch to be repaired, I thought that my watch needed a new battery and a new…read morebattery is over $100. When I brought it in, the owner immediately put the watch on the charger and he says, give it a few minutes. The watch actually started to charge on his charger and I actually didn't need a new battery, it just had drained completely and it needed some time to start charging again. I was very grateful and thanked the owner for being honest and not trying to just take my money. I would highly recommend University Wireless.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

This is not for the store, but the online service. I don't know where else to turn for my…read morefrustration. In a nutshell, I started having major issues with TV distortions. It took 3 visits from Comcast and literally hours on the phone. This was over weeks. Next comes the bills for fixing the multiple problems that apparently all stemmed from my area being a test for a new completely wireless system. Nothing to do with me! I just finished my 4th call (47 mins) that may or may not have fixed it. The last call disconnected after 37mins on their end. No call back. Everyone promised to credit back unfounded charges and a small amount was, but not the $120. The don't seem to understand basic math. I have been with this company for over 20yrs. The stress has been unbearable. Something is so wrong with this company. Thanks for letting me vent!

Don't do it! My experience with the people in the store has been generally good. After leaving the…read morestore, the services, customer service, and billing practices are completely unacceptable and not worth any of the kindness and professionalism shown at their storefronts. Discounts are not enough to weigh in the company's favor either. They suck too much time and energy for the services they provide. They disconnected my internet while I was out of town because my bill of $34 was not paid. It was not even for a whole month of service, nothing else outstanding. The next bill was not due for 2 weeks when they disconnected my service. My house is running on apps (including sprinkler systems and security) while I'm out of town. This is unreasonable and inexcusable. Do not bother with this company to all extent possible. Their mistakes are too costly and resolving issues with them is a time and energy drain. Calling them to resolve anything takes 1.5 to 3 hours on the phone, literally. The hold time is not as bad as the communication skills of their phone bank crew. The employees appear to not listen to the questions and concerns because their responses are canned and non-responsive. Then, they will transfer you to one or two other people with similar results. Each taking 30 minutes to one hour of your time. Saying a lot and saying nothing at the same time. No, no, no!