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Calweb Internet Services

4.0 (3 reviews)

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Fortis - Some of our VMWare and SolarWinds servers.

Fortis

(11 reviews)

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

Xfinity - 10/01/2025:  Checking ISP Internet and Billing.

Xfinity

(20 reviews)

Location near me so that's a plus , When you walk in they welcome you and will be right with you…read morein couple of minutes hmm one person looked at me and waited for another staff to check me in. Just returning equipment so it was about 15mins wait not so busy day. Nice store , clean , they also sell phone covers and protectors and did not try to push service or products during return. If you need internet service or other just pop in and take a look

My internet/wifi stopped working in February and I have been trying to get it going again…read more Technician came in and fixed some of it after I went to the store and got a new box. Only my Alexa is now connected. My phone, iPad and Roku tv will not connect. Customer service tells me there is something wrong but when it comes to give me a solution they hang up and they do not call me back. This has been the worst service from a communication company I have ever received. I have asked them if I could upgrade my service to another type of package. The answer has been no. Customer service always drops the ball. In the past 3 months, I have been trying to get this resolved when I've had time to call or go to the store but nothing is working. 1) I was talking for a longtime with one and when it came to scheduling another technician, even though he had been calling me back before, the call was disconnected and he did not call me back. When I called back there was no answer. 2) I connected to the robot maybe 10 times in one occasion, It detected that there's a problem but when it came time to schedule a technician the call was disconnected. I am sitting here wondering why this is happening. This is disgusting. I don't even want to give one star but I can't post my complaint review without at least giving them one star.

Xfinity

Xfinity

(90 reviews)

Midtown

Albert T. is God's gift to customer service. He has 25 years of experience and can fix anything…read more(well may be not your dog/cat). Even if you are nowhere near the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811, I would still go there for help from him. You can see from the review by "Hind Leg V." that I am not alone in experiencing Albert as a deeply caring and expertly effective provider of assistance. He made suggestions to save me hundreds of dollars each month and then implemented them. While there, I witnessed Albert engage in full contact advocacy for another customer who was due a refund. Verizon put her on terminal hold and then he called them back on her behalf to push for the refund she was owed. Albert was sympathetic when Verizon transferred the call to foreign language translation services before they hung up (she did not need help with translation to Mandarin). It is easy to see how seriously Albert takes his job and how good he is at helping people circumnavigate the challenges Verizon commonly presents. For people who really want to know what excellence in management and leadership and customer service looks like they should observe Albert. He could teach you, but he does not charge. Not only does Albert have a positive attitude and is so very helpful, he also gives his staff opportunities to do and learn. He allows them to grow and develop their skills so they can practice giving excellence service too. As I was watching Albert hold the door for a departing customer in a wheelchair, I thought, "How can I let Albert know he is a class act and so very appreciated?". So, I wrote this lengthy review to emphasize how good a job he does creating a safe work environment; relentlessly pursuing customer satisfaction; developing his team with chances to help/learn; demonstrating a positive attitude; helping unhappy customers be civil to staff; and treating everyone with respect and care. If you have a problem with Verizon or want to save money or optimize your plan, go to see Albert at the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811. He is a treasure and is growing the next generate of super helpers (like Josiah, Liz and the Assistant Manager--sorry I forgot the name).

I try not to have hate in my heart but I hate Xfinity let me tell you... I was a customer of theirs…read morefor 3 years and then I moved and had to disconnect services with them because their software wasn't compatible with my new place. I had originally called to transfer services and accepted an offer for a *free* mobile line with the transfer of my existing internet plan. A few days later I called and cancelled not only the internet but also the mobile line. After, of course, 3 transfers to different departments, 25 minutes on hold and an hour on the phone, I had successfully cancelled both services. This was in July, mind you. I have received not 1, not 2, but 4 emails since then that "your final mobile line bill is due" from a service that I never even activated, was pitched to me as FREE, and that I cancelled in JULY. It is now mid December and I just received the 4th email yesterday that my final bill is due for my mobile line. I have already paid over $200 for this god damn service that I canceled almost as soon as I committed to it. Not only that, they refuse to refund me. I am incessantly frustrated with Xfinity- the never-ending bills, having to call and speak to 3 or 4 different departments about bills that I should have never received in the first place, and the abhorrent cost of their services. Do yourself a favor and get internet/phone lines ANYWHERE but Xfinity.

Calweb Internet Services - isps - Updated May 2026

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