Absolutely terrible. We ordered a table from them for our new apartment, with the promise that it was in stock and could be delivered within two weeks.
A month later we still did not have the table. When I called the store, the customer service was poor, with folks blaming it on "the national crisis with drivers." One person was as rude as to say, "Maybe you have heard of this."
I asked to speak to the manager, who is also the owner, Sean, and after my third call, he did finally call me back.
Two weeks later--more than a month late from when it was first promised--the table was delivered. Without the parts necessary to assemble it. I was told by the driver it would take another "week or two" to get back over with the parts and to assemble.
When I called Sean to describe the situation, he told me I should have accepted the table, and that "he would have worked out a solution." When I pointed out that I had lost faith in them, after several cancellations from the delivery service, and the table arriving a month late, his response, the ultimate passive-aggressive retort: "I am sorry you feel that way."
Nice furniture. Snooty, pretentious, unaccommodating staff. I never write bad reviews. I feel bad for small business owners in this environment, and do acknowledge that getting deliveries is tough (though we had several other pieces of furniture and appliances delivered within a week from purchase), but there was really little effort spent in trying to resolve the problem other than making promises that were then broken. read more
