Terrible communication. I was never able to contact her via text message, e-mail, voice message, you name it. At the consult she took a picture of the art arrangement on the wall. I told her I didn't want a 'gallery look'; I want something more uneven, warm and quirky. When she came back with the overly expensive frames, she hung them up in a 'gallery look' way. She did not have the original picture we had agreed upon. I will basically have to re-hang everything. Do not recommend. read more

This framing gallery is definitely much better for people really looking to frame high art rather than something simple like a poster or nice photograph. The owner herself said that they were much more about art, and you could tell by the frames they had to offer that simple would not be the word of the day. I purchased an Amazon Local deal paying $50 for $150 worth of framing. I definitely needed the help on the price, because this ended up being much, much more expensive than I expected. I was very happy with the job they did, and it was very professionally done, but the price was really high for the job. My family is really fond of movie posters and so I brought one in to get it framed for my mother for Christmas. Even with the busy holiday, she took the job gladly and got it done well within the agreed time. However, I only wanted a very basic, really classy and simple frame for the poster, and they did not have much selection in that department. Somehow, the job ended up being over $200 even though it was only a movie poster with one of their most basic black frames. I know framing is expensive in the DMV area, but even for the location that seemed an inordinate price. I'm giving them 3 stars because they did do a really nice job. However, I am tempted to go with 2 stars because of the ridiculous price considering the job. If you have really incredible art, bring it here. But if you want a simple job done, go somewhere else....this is not the place for you. read more

This husband-wife team has been in business for many years, and I must have driven or walked by their shop 100 times, but it wasn't until I bought a LivingSocial deal that I had the opportunity to meet them. Meredith and Thomas do fantastic work and are creative and friendly as well. For example, Thomas helped me pick out a frame made of old-looking distressed wood to perfectly complement the linen texture and agricultural content of a ~100 year old patent drawing of my grandfather's. It looks fantastic. I've now had four pieces framed by them and can say that their execution is flawless. Anyone who has used professional framing services knows that the cost of framing is often surprisingly high, and Frame Avenue is no different. But if you live in DC or Montgomery County and want a thoughtful and reliably good product, I highly recommend this team. read more

It's tough to know where to start. I dropped off three items for some straight-forward framing in early August: one involved replacing the old frame and the other two involved putting plain wood frames on two prints. No mats were involved. Three months later, the last item has finally been finished. In addition to being glacially slow (two months for the first round of framing), the quality of the work is mediocre at best - half the corners have gaps that are filled with putty, which is quite visible. The work was so bad on one piece that the shop had to reframe it: during the first round of framing, the wood around one of the corners had split, and rather than take the initiative to immediately redo the frame, the framer instead tried to repair it, leaving a rough and uneven surface held together by wood putty. To add insult to injury, customer service is......kind of missing. They're poor at returning phone calls. The hours can be unpredictable; I showed up during business hours on a cloudy day when rain was threatening to find the shop closed (they explained later that they didn't have plastic bags so they sometimes didn't open when rain was likely. Interesting business strategy....) From the number of frame shops out there and the number of groupons being offered, it's clear that framing is a pretty competitive business. Judging from the dates on the other Yelp reviews, I suspect that Frame Avenue is feeling the pinch of competition and taking on more business than they can responsibly handle. I hope they rethink that approach, because nothing will make the customers go away than poor quality and poor service. read more

I purchased a frame from here on living social for $50 towards $150 worth of framing. I had a fairly small art piece I wanted framed. Now I have done a LOT of framing in my lifetime. $150 should get you a decent frame. Not at Frame Avenue. I had to add another $80 just to get a decent frame (not great) that didn't even include a mat! And I had asked for a small cut out on the back of the frame so the artist signature could show but when I went to pick it up, they hadn't followed my directions. So it had to be reframed. And when I went to pick it up, there was no one at the store for 30 minutes even though it was supposed to be open. Very unprofessional. I'd never go back. read more

PROS: - Owner has great artistic sense and picked the perfect frame for me. - Fast and friendly service. CONS: - Expensive at almost $500 for a frame (pretty large, though), without mat, without spacers, and with plexiglass instead of glass. - Disappointed that I got something different than what I was told when I purchased the service. I was told they would use non-reflecting glass and I got plexiglass (easy-to-scratch plastic). I asked for a section of the back to be cut to show the artist's notes (it was an artist proof litho) and they said they would make a copy and paste to the back instead, but they didn't. Overall, while the frame is superb and perfectly fitting, I am disappointed because if I want plexiglass touching my print I go to Ikea and spend 10 times less. While I recognize the high quality of the work done at this shop, I don't think I will be a regular. I do recommend it for your valued art (assuming they will give you glass and spacers or a mat). read more

This weekend I went to Frame Avenue to get my diploma framed and it was a really nice experience. Meredith - the owner - helped me pick out mats and frames that would be suitable. I liked how she was personable, no BS, and gave me her honest opinion. People don't realize that framing is expensive (everywhere). I feel that the customer service was worth the money I spent and I would definitely go back. Support small businesses like these. read more

Bought a deal on LivingSocial, which is what brought me to Frame Avenue for the first time. Meredith did a great job with my two frames. It was a tricky assignment--I had posters that were going to be hung near each other, but the color tones were just slightly off (one to the other). Her color instincts are superb, and so we found a mat that worked with both--and as to the frame itself, Meredith steered me to a great (and budget-friendly) choice. I'm thrilled with the result, and will definitely be back (even without the LivingSocial deal). read more

I had a nice little piece of embroidered work, given as a token gift by a friend who, I think, picked it up at a garage sale - thought of me because of the theme. I was in a bit of a pickle because I needed to display it, lest hurt feelings result, but it certainly wasn't display-worthy in the yucky frame in which it came. I took it to Meredith and - wow! It is so much lovelier than I would have anticipated - now, in fact, it's quite a little treasure. And, no, it wasn't cheap - good framing is never cheap - but it was worth every penny and then some for the years of pleasure it will give me. Thanks, Meredith! read more

I had two unmounted canvas paintings I'd purchased several years ago from a street artist in Africa framed here through a GroupOn deal. The paintings were in rough shape, but Frame Avenue did a fantastic job on the mounting/framing. I couldn't be more happy with the results. Also, the husband/wife owners were incredibly helpful both on advising me on glass/frame/matte selection and accommodated my timing constraints. I highly recommend, especially if you can get a deal through GroupOn! read more

Had a horrible experience with this place. Bought a Groupon for some framing and even with that, they were horribly overpriced. There were no price lists anywhere and the person helping me seemed to pull prices out of the air. I had a small poster (probably around 8 x 12") framed in a black aluminum frame and they charged me $140 for it. I lived in NYC for 10 years and have larger posters done with a black aluminum frame for $25. I was told that the frames would be ready on the 7th. They weren't finished until the 17th (10 days late) and when I went to pick them up, they were still working on them. I will never use them again. read more

So I recently moved into a new house and realized that I needed aaaaa lot of framing done. I used to use Meredith when she had a shop in Bethesda and was super wary of using another framer in the area since I had worked with her in the past. I totally trusted her abilities and artistic views. I was more than thrilled to find out that she is now mobile and makes the framing process super convenient. I gave her a call and made an appointment. She came to my house and helped me with wall placement of the art I needed framed. Then she took the art with her, framed it, delivered it back to me and even hung it on my walls. I can tell you that she is absolutely, unequivocally, the best framer in our area. I do and will recommend that anyone looking for framing, design, and hanging to give Meredith a call. You will be sorry if you don't. #SUPERSTAR read more

The fact that you are receiving a consultation with the owners who are actually performing the work themselves made me confident in the quality of service I was receiving and the craftsmanship of the final product. The owners were able to assist me in choosing a frame/mat combination that was not only stunning but also fit my budget. Work was performed in a timely fashion and the oversized finished product was even delivered free of charge and installed for me. I would definitely go back to support this owner-run store. Couldn't be more happy with the final product! read more

We got a Groupon for Frame Avenue about a year ago and they did a fabulous job on a simple black wood frame for a large format poster. I used a Groupon to a different frame store for a smaller job after that and they did such a poor job, I decided to go back to Frame Avenue even without the discount. We took our Ketubah to them, and the owner spent a long time with us sorting through frames to find one that went exactly right with our oddly shaped ketubah, and wisely advised us against using a mat (even though it reduced the price we'd pay to omit it). We were thrilled with the finished product! All around they've done excellent work, for a reasonable price, and have been a real pleasure to work with. We'll take all of our framing work to them for sure! read more