These people sold me a broken truck, and spent over $9,000 on repairs out of pocket…read more Conroe Autoplex kind of response to complains makes people wonder why would ANYONE want to do business with Brian with a kind of unprofessional response...you might wonder why did I spent $9,000 out of pocket- let me explain it to you 1st of all- They help me get my insurance claim denied because they didn't take pictures of the work they performed on the truck before it was fixed. Why didn't they? I don't know but sounds sketchy to me... so yes, insurance wouldn't pay for Something they didn't see get fixed, so I was stuck between loosing my truck or I had to pay out of Pocket.... They're not trustworthy dealership as they kept making remarks and making fun of "who your boyfriend is" to me as a gay male- it definitely doesn't make ANYONE want to buy from them again. Please, please, please I beg you to not waste your precious time, money, and mental health Ps, they claimed I wrecked my truck, but how come my full coverage insurance wouldn't cover it? They said it was all maintenance issues which they don't cover it...what maintenance does a brand new truck need if I just purchased the truck?!

All comments are after purchase related:…read more 1. Promised mechanic was available if needs arise. When needs arise I was told current sells took importance before my own , and they had no time to get to my needs. 2. My AC worked but the mechanic did not return cabin filters. Cabin clogged. 1300.00 bill to unclog over mechanical laziness during checking the vehicle while putting in the lot. But that is the past , here is the current 3. Oil Filter Sensor went out. I knew I could not take to him. A more professional mechanic identified that not only has this sensor gone out but someone else has been inside here taping the connector to the sensor. The tape melted. It was cheap jerry rigging labor. The sensors each cost 20.00 to 30.00. if the poor mechanic work would take pride in his work the vehicle would last longer and more importantly you would get repeat customers for more cars. I am afraid that does not matter. Sells volume and spitting out shoddy mechanic work is more important to get to the next sell , therefore hidden under the hood of the vehicle is no telling what types of preventable mechanic failure if you go with changing a 30.00 dollar part over just taping it with cheap electrical tape that will melt and not hold over time.

The entire process runs as quickly as you want. Need more time without a salesman breathing down on…read moreyou, no problem! Test drive any car before buying. easy peasy. Gotta have this car jut can't afford it....call in Sal! He is very hands on and truly wants to put his clients into the perfect car. Ps I love this so growing my proceed you doing their. Thsnk you afvsncr. 830 3539380

8/14/25: I purchased a car from this dealership on May 24th,…read morepaying $8,700 in cash. Despite this, I didn't receive my tags, plates, or title until months later. When I called in June to inquire, I was met with rudeness and was told I had until July 23rd, but that date came and went with no resolution. I couldn't drive my car for weeks due to expired tags, and when I finally could, the battery--only a year old--was dead, costing me $132 to replace. AutoZone couldn't offer a free replacement. The dealership promised compensation but has yet to follow through. Overall, a very disappointing experience. UPDATE 8/27/25: Weeks later and still no compensation for all the trouble. No check or anything was ever sent. I genuinely tried to give this place a chance to redeem themselves, but again -- just more lies like always just to keep me quiet for a while. Very dishonest and unprofessional. One thing I can't stand is a liar. Just be honest, my lord! -Latesha!

I recently purchased a 2017 BMW from this dealership and had it shipped to my home. The delivery…read moreprocess went smoothly and I did receive the title promptly, which I appreciate. However, immediately after taking delivery, I began noticing issues. The passenger-side daytime running light was not functioning from the start. Within about a week, I received a low coolant warning, and after having the vehicle inspected, it was confirmed there is a coolant leak from the oil filter housing. There is also a fault with the active grille shutter that is triggering a check engine light. Given how quickly these issues surfaced after purchase, it's hard not to feel that some of these concerns may have been present prior to delivery. I reached out to the dealership to discuss these issues and was told I would receive a call back, but I never heard from anyone. That lack of follow-up has been the most disappointing part of the experience. I understand used vehicles can come with wear, but communication and support after the sale matter. I would have appreciated at least the opportunity to discuss a resolution.

BEWARE , of someone who have a lie for every question you ask. I bought a car from Virtus Auto…read moreSales and it was fair, and I returned and my oldest daughter purchased a jeep and it have been a disaster every since. We called the owner and told him what the jeep was doing and he assured us he would check it out. He knew what was going on with it, he was only trying to make a sale. I actually trusted him. All he did was tell us lie after lie. Then he recommended a good mechanic shop, and to find out they were friends. They charged my daughter 700 to fix her truck and 2 days later problem still not fixed. She took it back and all they did was hold up her truck. If you want a good car, DO NOT buy here. You will regret it..........

If you want a Sales Manager who respects your time ad actually gets things done, ask for Joel at…read moreCrown Auto-period! I walked in needing to buy a car for my son and somehow walked out 30 minutes later with EVERYTHING done! No runaround. No pressure. No nonsense. Joel was professional, efficient, honest and incredibly knowledgeable. He listened, moved fast and made what is usually a stressful process, feel effortless. It's rare to find someone in car sales who values your time the way Joel does. This experience exceeded my expectations in every way. Crown Auto is lucky to have him. And he did all this on his BIRTHDAY!!!!!!

this is my second vehicle purchase and I'm grateful Joel went above and beyond to assist me…read more.Willing to work out plan so that my and I had a vehicle that I wanted for the holiday! Easy process and he also has great customer services skill we felt comfortable .If you feeling discourage don't !!!I assure you they will work with you !!You also have to be willing to compromise what will work for you.

Outstanding purchase experience!!! Joey was a fantastic salesman. He asked great questions. He…read morelistened. He worked to find us the right vehicle, we got a fair price and the finance department was super helpful. Make sure you go see Joey Perri at North Freeway Hyundai in Spring. He will treat you very professionally and will find exactly what you need. Paul

Outstanding job by the service department... said no satisfied customer ever…read more I brought my car in for a recall after being encouraged multiple times to have the service completed at this dealership. When my vehicle was returned, it had 1 mile of fuel remaining--not one gallon, one mile. I understand that dealerships don't normally fill up your gas tank after service, but when the service manager, Clay, specifically promises that the vehicle will be fueled before it's returned, I expect that promise to be kept. Instead, I was left wondering if I'd even make it to a gas station. Thankfully, I have AAA and was able to get two gallons of gas delivered. Without that, I could have easily been stranded. What made this experience even worse was the complete lack of accountability. No courtesy call to let me know the fuel level was critically low, no apology, and no effort to make the situation right. I even would have been willing to meet someone at a gas station with the loaner vehicle to put gas in my car if they had simply communicated. Instead, Clay suggested that I drive all the way back to the dealership in Spring to have them fill it up--even though he knows I live in Katy. That would have meant wasting a significant amount of gas just to correct a mistake the dealership made. Customer service is about keeping your word and taking responsibility when something goes wrong. Unfortunately, I experienced neither. Very disappointing.