I try to avoid negative Yelp reviews. I've had uncomfortable and/or rude experiences before, but I usually just move on. This experience, however, was so off that I felt compelled to share it.
I'm assuming the gentleman who helped me was the owner, although I can't say that with certainty. From the beginning, the interaction felt unusually unwelcoming and dismissive.
I came in looking to purchase approximately 30-40 plants, which is a pretty good-sized order. The plants were already on the expensive side because they came in relatively small pots. When I first asked about ground cover, I was immediately told to go somewhere else. I then showed him two plants I was interested in, and he said they would work.
I asked if there was any discount or flexibility if I purchased a large quantity. He just stared at me at first, so I clarified that I was hoping to negotiate the price because of the size of the order. I was then told that if I purchased 12, I could get one free. I said okay and decided to purchase two plants first to take home and see how they looked.
Despite the initial interaction feeling uncomfortable and being told to go somewhere else, I really liked the plants. My husband and I decided that we were willing to purchase the 30 to 40 plants regardless of the interaction or price because we liked them that much.
I returned only a few minutes later and said, "I'm back. I'd like to order 40 of these." I then asked if the one plant I had literally just purchased could count toward the quantity, since I had bought it only minutes earlier and was now placing a much larger order.
The response was simply, "No," accompanied by a smirk and a laugh.
I was honestly shocked that, knowing I was prepared to purchase 40 plants, there wasn't even a willingness to consider counting the one plant I had purchased just minutes earlier toward the order.
At that point, it wasn't really about the cost of one plant. It was about the way the interaction was handled: dismissing me to go somewhere else rather than helping me find the right plant in his nursery, staring at me when I asked about purchasing in quantity, and then being unwilling to consider the one plant I had just purchased while laughing about it.
I was genuinely surprised by the interaction and ultimately just walked away and said, "You know what, forget it."
I've dealt with businesses where the customer service wasn't great before, and sometimes I've simply tolerated the uncomfortable interaction and proceeded with the transaction anyway. But this interaction felt so careless and rude from the beginning that I just couldn't bring myself to proceed with a 40-plant order.
Unfortunately, I left feeling that my business was not wanted, so I took it elsewhere.
Update- I found a place for half his costs , local and exact same plants! And the people are nice! Three big wins! read more