No one enjoys having their car backed into by a truck, but the damage that ensued was repaired so effortlessly thanks to Allstate and Caliber Collision of Springfield, Va it was almost as though my car had never been hit. To start, both Allstate representatives who worked my claim were polite, professional, friendly, and very effective at getting me through the appraisal phase quickly and by guiding me towards getting my car repaired via Caliber Collision. As far as I am concerned, Zachary Price of Caliber Collision's Springfield facility deserves the Nobel Prize for auto body repair......and there is no exaggeration in that. I've attached Before and After photos as testimony to this gentleman's skills. In short, thanks to his knowledge, skills, and professionalism, you could never guess that my car had been involved in an accident. And as frosting to this cake (1) my beloved CC was returned in spotless condition, immaculate inside and out, and (2) the work was completed a full day earlier than anticipated. You can't find customer service of this quality unless you go to the all time award winning Nordstrom's...and they don't fix cars. : )) And last, but certainly not least, my thanks to ALL the Caliber Collision staff who helped to change what should have been something like a root canal into a walk in the park. You all are great ! Caliber Collision merits your business, hands down. You simply can not find better than this. read more

I recently brought my beloved Dodge Dakota pickup into Caliber Collision in Springfield after I had been hit on the way into work. The entire driver's side of my truck was crushed and looked to be beyond repair. The reason I came here is that I have had previous five star experiences with Cherner, and prior to that, Spring Mall Autobody, and with John Procacina, before they became Caliber Collision. Fortunately John and his same friendly and skilled technicians are still there and the exceptional quality work this shop has always done has not changed On this recent visit, my 2004 truck came back in showroom condition. The communication of where my car was at every step of the way were unsurpassed in any of my business dealings in the DC area. Caliber kept me informed via daily email and once my car was complete, they even texted my cellphone. These guys really understand busy customers and how to unobtrusively keep them informed. Further, the work was done faster than quoted, which amazed me given the extensive damage they had to deal with. I can't say enough about the reasonable and most professional work Caliber Collision did on my repair...this is the only body shop I would take my vehicles to in the entire mid-Atlantic region. read more

On Monday, AUG 14, 2017 I dropped my SUV @ Caliber Collision for damage repairs which had happened in July 2017. This is my 3rd vehicle which I have taken to this (Springfield) Caliber location & their work, as well as the customer service has always been "top notch"!! Clifford Henry kept me up to date on the repair status via both email & text ~ which was important to me. The shop had finished the repairs a day earlier than expected ~ only to find that the factory paint did not match the rest of the SUV, therefore ~ Clifford contacted me to tell me they needed to take the pieces back off ~ repaint them to match (*even though they had used the paint code sited inside the door) ~ so it would take an additional day. I have had repairs at "other shops" ~ who didn't match the paint perfectly & there fore was never satisfied with the end result (sadly). At Caliber/Spr. ~ "customer satisfaction" is their ultimate goal & priority ~ and that is why I will only use them for future repair needs!!! R/, Susan Neher Polen (* one VERY satisfied (repeat) customer) read more

This is way over due. Had a wreck on April 4th,2004 . I was going to take my car to Safford Hyundai dealer since it is a Santa Fe to have the repairs done. I tried for two days to get a call back from the dealership. Didn't happen . I called my insurance company and asked if I could take it somewhere else. They named a few places and Caliber Collision came up , and I said I would use them since I had heard great reviews. Called them and within 30 minutes a wrecker was at my home to pick up the car. I dealt with Justin at Caliber in Springfield, they don't come any better. He kept me informed every step of the way. Had to order some parts that was a week out, but still would call and give me up dates. I got my car back at the end of April and it was beautiful!! The paint matched perfect. You couldn't tell it had ever been in a wreck. My hat off to Justin and the crew at Caliber Collision!!! read more

Words cannot express the awesome service I received from Pamela at Caliber Collision in Springfield, VA! From the moment I walked into the door she gave me her undivided attention and helped to relieve all the stress of dealing with submitting an insurance claim for my damaged vehicle. She coordinated pickup for my rental vehicle and called me everyday to deliver a status report on my repairs. I am retired military veteran with 27 years of service and I have traveled all over the world, but I have never received this level customer service from any business. Pamela is truly a special individual and Caliber Collision is lucky to have her as an employee! I am completely satisfied with my repairs and I will recommend Caliber to all my friends. Thank you! read more

I had an amazing experience with Caliber Collision. They gave me an estimate that was half as expensive as the place down the road, AND they even ended up reducing it more by salvaging my car's original parts and replacing one panel with a used part (like kind and quality!). They did all of this without me asking them to. They just genuinely care about the customer. They ended up paying a significant amount of money back to my insurance. I will always go here for body repairs. They kept me informed every step of the way & the car looks just like new! Saira, Pam, and Phil- you were all awesome to work with. read more

John Procacina and his crew at Caliber Collision are masters at their trade. I had had a bad experience with a different body shop so I gave Caliber a try. The staff was professional, work was quality, and results were fast! John was very attentive and he and his staff were great at communicating with me throughout the process. When my vehicle needed a part, they ordered it and had it on site and on my vehicle in less than 24 hours! Can't say enough good things about them except that I would recommend them wholeheartedly to anyone whose "baby" needs some special attention. You'll both appreciate it. read more

Caliber Collision of Springfield is the best in the industry! My Service Advisor, Zach, was friendly and professional. I was updated every day that my truck was in the shop and it was even ready ahead of schedule. When I picked up my vehicle, it was very clean and the quality of the repairs are exceptional! In addition to repairing the bedside of my truck, I also paid out of pocket to have my headlights restored as they had became cloudy overtime. They came out GREAT as well; they look brand new. Mark does amazing detail work. I highly recommend Caliber Collision in Springfield read more

I got rear ended in an accident in early September and the person who hit me had Geico insurance. Since Caliber collision was the closest Geico approved center to me, I decided to try them. I have a 2015 SUV and was very skeptical of getting it repaired. I did not think it my vehicle would look the same again but I was pleasantly surprised by Caliber Collision. I got daily updates on the progress of my SUV and it was ready for pick up on the date they stated. My SUV looks wonderful and feels wonderful. Having an Enterprise satellite office was also very convenient. read more

I don't know why this location has such low rating I loved working with them. They replaced my front bumper, headlight/fog light, repaired the hood and repainted everything. My car was there for exactly a week and the estimator gave me request updates. They worked seamlessly with my insurance company and I just paid the deductible. Unless my car falls apart in the coming weeks I have no complaints and am happy with how everything turned out! The only constructive feedback I'll give is the front office wasn't very professional, but I guess not bad for an auto shop. read more

Caliber Collision is the best place to get your vehicle fixed. My Subaru forester got hit by a major accident and I chose Caliber Collision to fix my car. When I receive the vehicle at completion day, I was so happy with the works that Caliber Collision fixed on my vehicle. The car body damages were perfectly fixed. Beautifully fixed!! They also ran an end-to-end checkup for my car. After all, a nice detailed clean was done. I am very happy with my selection. I would recommend Caliber Collision to all my friends. Thank you. read more

I was recommended to this company by my insurance company Amica. They had the car for 9 days and did a wonderful job. My car was sideswiped in the Giant parking lot and had a scrape on the passenger rear door and quarter panel. The fixed the damage and repainted it perfectly. You can not tell it was repainted. A good feature is that Enterprise rent a car is on site and not having to be driven to the rent a car is a plus. Clifford Henry my advisor kept me informed of progress. A positive experience! read more

Excellent experience! I referred my friend, for his front end damage, to Johnnie and/or Rick. Their pricing was better than the competitors that he had visited and they ordered the parts and got him on the schedule that same week. When my friend picked up his car, there were some faint areas that needed touch up. They insisted he bring the car right back in and they would do the touch up in a few minutes, while he waited. This was done and the outcome was perfect. read more

The team at this site in Springfield is definitely getting all the business that I have in the future. I brought my daughters car in on Monday and received a phone call on Wends ! Your car is ready! That to me is fast, quality service. ALL the folks that work there have a nice customer satisfaction attitude and willingness to help anyone that comes into the front door. The Caliber name is something that I'll continue to support. Thank-you. read more

My car needed service plus i had to change start plugs on it and Kedwin Ureńa was there to help me out . Great person , very understanding and super efficient. He helped me understand some pointers on my Audi Q5 that i was never aware of and now i can describe anything my vehicle needs with assurance and know exactly what im speaking about . Very happy with his services i will go back again without thinking twice. Great Services read more

Having a bruised car is no fun but the folks at Springfield Caliber made the entire experience easy. Justin handled the estimating quickly so paperwork got to the insurance company quickly. Throughout the entire repair process I received checkins and reports. They found additional damage which meant some extra time in the shop and were very quick to communicate this. My bumper looks fantastic and I'm super happy with the work. read more

I just wanted to give a shout out to John and Kwon for the excellent job that they did for me. I was pampered as if I was their only customer. I could clearly see that the place was extremely busy but the two of these gentlemen took the time and effort to explain in detail what they were going to do. It was very helpful to me . I would highly recommend this body shop for anybody in need of body work Thanks Harry read more

Accidents are an inconvenience for anyone and honestly no part of the process is a fun experience; however Caliber Collision made the journey a lot less painful. From start to finish they did an awesome job. Information was explained thoroughly so that I completely understood the process. There were no surprises and I am more than pleased with the repairs. Everyone I encountered was pleasant and friendly. read more

I had an accident and was created by Ked. Immediately I felt at ease. He said, "I understand things happen in life beyond our control. But I don't want you to worry about you car. I got this! Go home and hug your family. Remind them you love them and I'll keep you informed on the repairs." In this day and age, who does that? I will go nowhere else but here. Thanks for just being you Ked. read more