These folks are the very BEST!!! Not only do they do a fabulous job on your car, they meet their deadline, explain the process thoroughly, communicate continuously, are kind, courteous, respectful - AND, go out of their way to be sure you are well taken care of! AMAZING!!!! This company sets a high standard & exceeds it every single time!!! I will be writing a kudos letter to their CEO! :-D read more

The service here is beyond great. We have had 3 cars repaired by them and they all came out looking like new cars. The quality of work is superb. read more

I have had work done by Caliber before with Excellent results, but today I went in there with just a few scratches on my front bumper due to a parking lot encounter. I told them the person responsible wanted to take care of of it out of pocket, the young man helping me was just as nice as he could be and said they could most likely just buff it out. They did so at no charge! I hadn't told him I had work done there until afterwards. He also shined up my front lights! I highly recommend them to all! Plus the young lady at the service desk was just as sweet as she could be too! Thanks Caliber!!! read more

very friendly, courteous, and helpful. They made me feel like i was special. They took, me home, and picked me back up again. I can't say enough about their friendly service. This is the second time I have used them, and they were just as nice the first time. My Jeep Renegade is like new again. read more

If I can rate them a -10 I would. Whatever you do, do not let these incompetent fools work on your car. My insurance sent me to Caliber Collision Santa Monica to have my car repaired. Due to the fact that this location was full, they sent my car to the Simi Valley location to be fixed. To make a very long story short, my car was sent to them on 6/21 for very minor damages.I got my car back almost 2 months later. Scott at Caliber informed me that my car would be ready within one week. However, he found out that their was a national shortage of parts due my car being a 2017. A week later he told me he did not know how long it would take. 3 weeks later after not hearing any updates from him , I called to see what the status was on my car. I was told that the parts were still on back order. When I asked if i could pick up my car and bring it back when the parts came in , i was told that I could not, as the car had already been taken apart. When I told him I would have kept my car until the parts came in(had i been informed the wait time) I was given the run around. 1 month and 2 weeks later, Scott told me that my car would be ready on a specific day and when it was not, he lied and told me he "never said that." My car was finally towed to another SM Caliber Located near my house. When I went to pick it up, I was naive and assumed that they had my car for over a month that the car would be fixed. During the initial inspection, I found that a spot on the hood was not painted, as to which they touched up on the spot. That night I went home and really inspected my car. I found tons of damages that were not their prior to my accident. There was chips of paint missing around the tail lights, the front head lights were not aligned properly , scratches inside the trunk that were not there before i turned my car in and the paint inside the trunk was the wrong color. I took my car back in the following Monday and was informed that the car would be sent back to Simi Valley and would be a priority. Simi Valley did pay for the rent car I was in. Scott never called to provide me with an update when my car was returned. He called and left a message with my mom 2.5 weeks later saying that my car was ready and that he would try to get in on the tow truck Friday morning, but did not guarantee this as the "truck left early" so he said that it would most likely be Monday. Well, Monday came around and i did here jack. When I called and requested an update, Scott told me that my car would be sent back to SM on Wed. So, Wednesday rolls around and i dont here jack. When I called to request an update, Jason, Scott's boss tells me that my car just went in to be painted, as they had to have a "specialist" come match the color. When I asked why this wasnt done the first time, he didnt have an answer. Jason informed me that my car would be sent to SM caliber on Friday. Friday comes around and I go to pick up my car. Knowing what a crap ass job they did the first time they "fixed my car", I made sure to inspect every inch, and of course I was not shocked when I found a shit job had been done, yet again. On the inside of the trunk which they had painted, a spot was bubbled. Unbelievable to me considering they now had my car for 2 months for minor, very minor damages. I refused to take my car and refused to have it sent back to Simi Valley know what crap jobs they do. Thank god that a Caliber SM painter knew what he was doing and fixed the paint job. I finally got my car back on 8/4 and let me reiterate my car only needed a headlight and their was very minor damages to the trunk. Caliber felt that they compensated to me because they paid for my car rental for 2 weeks. Mind you I was given a dirty ass car with stained seats that was no comparison to my 2017 Mazda . These people had my car for 2 months. Ok, the parts were on back order, but they should of informed me of this and I would have kept my car until the parts came in. Did I mention one of the parts, the trunk , never did come in and they "fixed" it. Whatever you do, do not let this facility fix your car, they do not know what the hell they are doing. DO NOT SEND YOUR CAR HERE.. They did such a horrible job, I actually look and the spot they repaired on a daily baisis to see if it has fallen apart. I tried to keep this post as short as possible, but was hard due to the incompetency that I encountered and the length of time they held my car hostage. read more

I would like to commend all the folks at Caliber Collision. My car was fixed up sooner than I thought it would take and looked better than before the accident! Kudos to especially to Jason who went way beyond the call of duty - I highly recommend your business! read more

We have (unfortunately) had three collisions in the last few years and we have received great service from Caliber Simi Valley. Jason and the team are quick, efficient and they do great work. There are few things worse than car wrecks and knowing that Caliber will fix them fast and right makes the pain more tolerable! read more

Great Service & Quality work. Walked in receptionist was super nice. Stephen helped me with getting me a quick estimate and the next day brought my car in. Was happy with everything. read more

I valet parked my Infinity at the Parking Spot on Century Blvd. Externally my car looked fine. When I got onto the freeway, it was obvious that it was out of alignment. I took it to the Mechanic and Learned that I had a broken frame and that my care had been bottomed-out, hard. The staff at 101 was really great to me. They repaired by car quickly and for only $900+. They kept me informed every step of the way. When I picked-up my care, they had thoroughly cleaned it. read more

Wow met Jason Gill. My service advisor is 5 stars to a tee!!!! Everything time he promised to call he did and everything that wasn't part of my claim he handle fore to take care of m car. Hands down Caliber is where my car goes!!! read more

I went in to talk to someone about wind damage to the side of my car which was caused by a plastic car port shade banging against the car during the recent wind. Jerry Benavides told me to bring the car back in the afternoon to see if the damage could be buffed out rather then make a claim. When I brought the car in I met Steven Gill, Manager. Both very customer friendly as well as the beautiful lady behind the counter. They took my car in the back and brought it out about 10 minutes later looking like new and they did not charge me anything. The workmanship was perfect. I went to Caliber as I did have a claim over a year ago and my insurance company suggested I go here as they have a contract with them. I was so satisfied with that repair and paint matching that this is the reason I went back. As long as Caliber is in Simi Vally, and I do not think they will ever leave due to their excellence in workmanship and attitude, I will never take either of my cars to another facility. Why shop around when you receive complete satisfaction at Caliber. read more

I recently had my brand new (ie 1 month old) BMW hit in a parking lot. I havent needed car body shop repairs in years and was new to the area. Caliber Collison of Simi Valley did a great job on the repairs and customer service. The estimate was quick and accurate. They recommended replacement parts instead of trying to fix things. They completed the work ahead of schedule and did a good job on the work. They also coordinated my rental with Enterprise which was great as well. It is never fun dealing with auto repairs, but Jason Gill the shop manager and all of the staff (ie Stephanie, etc.) did a great job. Kudos to the whole team. read more

Top notch service and excellent job repairing my SUV after an accident. I have to say, this is a very professional operation, from coordinating with my insurance company to working with the rental car company. They were able to complete my repairs in just days. I would recommend Caliber Collision, most definitely! read more

I needed my passenger side rear view mirror to be replaced (someone hit it in a parking lot and did not leave a note with their infomation for me to contact them for repair) I was able to obtain a replacement part online for the mirror however I needed someone to install it. I contacted Caliber Collision and told them my situation. The advised me on the phone that I could bring my car in with the part and they would be able to fix it for me free of charge since it was such an easy fix and I already had the part necessary for repair. I was very hesitant thinking I will take my car in and then they will charge me for the installation. I was greatly surprised that they completed the repair for my mirror, as promised, free of charge, and they did this in less than 20 min's from the time of my arrival. They were wonderful and it is nice to know that good, honest people still exist. I will be referring all my friends and family to Caliber Collision. They are fantastic! I greatly reccommend them! read more

Great experience the service manager mr gill and the service advisor jennifer are amazing and saved me a ton of $

Scott and the crew did an amazing job on the repair of our Escalade last week. It had front end damage and needed a couple of other repairs done. I really put the team at Caliber to the test and brought the car in mid day Tuesday and asked if they could get it done Friday. It was a big ask and I was told as long as the needed parts were available they would get it done. Scott also recommended that we detail the car which was totally necessary and my Gosh they did a great job! The repairs and detail made our 2009 look new again. This was my first experience here and I will say this they are my new body shop! Not only was everything done early but the job was top notch. Every employee there was professional and courteous. I can not say enough about my experience with the team at caliber collision! Thank you all for doing such a great job! read more

DO NOT BRING YOUR CAR HERE!!! Do not be fooled by these five star yelp reviews, this place is not worth your hard earned money. the workers are money hungry, and will overcharge. I brought my car in here to be fixed after a collision, the insurance of the at fault party had to pay and recommend Caliber collision. When they finished the job was very sub par, and was half done. They tried to pass it off as being finished. It took a lot of trouble for these losers to do the job right. DO NOT COME HERE! read more

Scott, Tony and Brandon...helped me on my Hummer H2. They took me in right away looked at my window and told me what i needed. Very nice and I would go back again. Great service! read more

Had an amazing experience with Caliber Collision...Scott, Jason and their whole team were outstanding and very professional. They kept me informed throughout the process and restored my car to its pristine condition. No one could ever tell that the left rear and side of my 2017 Honda CRV had been damaged. I hope I don't have to return for any more collision repair but if I do this is the only place I will come. I also made it a point to recommend them to all my friends and family as well. read more

I have taken my truck here twice. Not for body work but some minor upgrades to my truck. First time, they installed my color-keyed mirror caps and door handles. The second time, they removed the crhome window trims and replaced them with the black OEM. Service and work is top notch. Staff is always friendly both times I was there--especially Rick. He's very professional and knows his stuff (versus the labor the stealership charges) and I'd gladly take it to this shop for more work. read more

Ill start by saying they did an excellent job repairing my car and making it look brand new again. The check-in process was quick and the staff was great. The pick up process was great also, they explained everything they did and answered any question I had. The reason why I gave 4 stars instead of 5 was because during the check-in I asked the person helping me when the car would be finished, she checked the computer and told me 3 to 4 business days. I checked the car in at 8am on a Tues, which would make it Fri at the latest. I called Thurs afternoon to see when to pick up vehicle on Fri and was informed it wouldn't be ready till the following Wed. When I talked to Jason he said that they found some more stuff wrong with the car during the tear down process and that was the reason why. He then said he would try to still get it done by Fri but no promises. He then said he would call me to keep me informed. Well I didn't hear from him on Fri, Sat or even Mon. I dont think he had any intentions of getting the car done any sooner then Wed and just told me that to get me off the phone because when I finally got a hold of him on Tues he told they were waiting on a wiring harness and car would be done on wed, didn't mention anything about what he said on Thur. From The beginning I told him I was paying for my own rental and if they would've called me on Tues or even Wed to let me know it was going to take longer I could've looked for a weekly rental or made other arrangements. Instead they had me going day by day, so instead of paying $85 for a rental I paid over $200. I was never called, texted or kept informed about anything happening with my vehicle. I had to call, Hell I couldn't even get a call back. I read all these reviews about how great they were in keeping people informed through the whole repair process, so not sure what happened. But that's why I gave them 4 stars instead of 5. I wanted to only give them 3 but they did such a great job on the repair and everyone else was so nice I decided to give them a 4 read more

Thing of beauty. This business takes care of its customers. Jason is awesome and faithful to serve those that come to him. Much love and appreciation for this place of business and those that work there! read more

Steve and Jason were knowledgeable and very professional in every aspect of handling our repairs and the insurance claim. We would highly recommend Caliber Collision, Simi Valley to anyone! read more

Very professional service with good attitude and punctual delivering the repairs. They also give a lifetime warranty for the service.

Work was done professionally, they were not happy with how the original repair had turned out. They informed me promptly and asked if they could keep the car a day later than anticipated to redo the repair to their satisfaction. Very easy and smooth to do business with. read more

I obtained 3 estimates in Simi Valley to have some fender damage repaired after a car backed into my black Mercedes. Of the three shops I preferred to use Caliber (101 Collision) due to their friendly and knowledgeable staff. They assured me the job would be handled quick and professionally. I'm so glad I chose them. My car was done in less time than expected and Jason, my service advisor, was fantastic to work with. I would definitely recommend this shop to anyone who needs body repair. My car came back clean from bumper to bumper and looking good as new. read more

Excellent service. Polite. Timely completion of repairs. Was missing something needed on the car. Ordered it and installed at my residence for convenience. Would definitely recommend for auto body work but hope to never need there assistance again. read more

These guys did a fantastic job repairing my vehicles. They completed their work on time and with the cost they had estimated. Their quality is superior. And best of all, they did not try to cut costs by repairing my vehicle with used parts. read more

I will explain shortly why I gave them 4 stars instead of 5. First let me say that they did an excellent job on repairing my car. The people at the front desk were great, the checkin process was fast and went very smooth. The pick up process was great also, they showed me what they repaired on the car and answered any questions I had. They were very professional and courteous. Now for the reason of 4 stars instead of 5... I brought my vehicle in for check in on a Tues morning at 8am. I asked the person who was helping me when the vehicle would be finished. She checked the computer and told me 3 to 4 business days, which would be Fri at the latest. I didn't hear back from them on Wed or Thurs, so on Thurs afternoon I called them to see what time on Fri I should pick up my car. She then informed me the car wasn't going to be ready until next Wed, I asked why wasn't I informed about this sooner. She told me Jason was on another call and he would call me back right away. I waited till 5pm and still no call back, so I called him and which time he told me that they found some other things wrong with the car when they did the tear down, which is understandable but not notifying me about it is not. He told me he would still try to get the car done by Fri but no promises but he would call me to keep me informed. Well Fri, Sat and Mon came and went and no call. So I called Mon afternoon and Jason was in a meeting, he would call me back. I called him at 5:30pm because he never called me back and was informed he already left for the day. I called him on Tues and he said that they were just waiting on wiring harness and car should be finished on Wed. Now I understand he said no promises for Fri(he would try)but what happened to Sat, Mon or Tues. That made me feel like it was one of those "Tell the customer what they want to hear to get them off the phone". Im sure he is a busy guy with a lot of other stuff going on and to deal with but That still is not right. My biggest complaint is that I should've been notified immediately that my car was going to take 9 days instead of 4 days. The only reason I found out was because I called Thurs to see what time I should pick up the car on Fri. I told them from the beginning I was paying for my own rental and to please notify me if its going to take longer, that way I can look for weekly rates instead of paying day to day. Instead of paying $85 for the rental I ended up paying over $200. Accidents are stressful enough without having to deal with things like this. That's the reason For 4 stars instead of 5, lack of communication on there part. I was going to give them 3 stars but the car did look great and they did do a great job, so I changed it to 4 stars but I still am upset about it all read more

i recently took my car in for collision repairs. the car completed and it is looking like brand new! i constantly get text messages for my repair and reported the progress. Jason and his team are great to work with! read more

I have always been used to taking my car into a Body Shop and saying "OK, how much?". I was a little put off when I needed to make "an appointment" to get an estimate at Caliber. After my experience, it became obvious why an appointment was in order. This is NOT a schlock operation. Once I received my initial estimate, I was told that it could change, once they took the rear bumper off and were able to see any possible internal damage. Oh yah, it changed, to nearly double. However my Service Rep, James Rosnagle, advised me that he would work with the Insurance Adjuster to justify the increase. No problem, and AAA agreed with their assessment. I was informed every step of the process. The day before the promised due, I was called to puck up my car. If you treasure your car, I'm sure that you will be as happy with your result as I am. One month later, a mystery dent, about the size of a football, appeared on my front fender. Oh great, this one is on my dime. I took it to James for my dreaded estimate, and instead of giving me the "bad news" he was able to pop the dent with his hand, but it did leave some minor ripples. No problem, he recommended an independent Dent Doctor, who came to the house, worked lovingly, and ironed it back to perfection. I would have been ecstatic at this, but James noticed that a little of the clear coat had been chipped off on the underside of my fender, and offered to do a "courtesy" touch-up. I got what I needed and expected with my original repair, but the personal courtesy that I received on my second visit went beyond expectations. They know how to "cement a relationship", and will have me for a loyal customer whenever I need future body repair. read more