Caliber Collision cannot paint higher end cars or any dark colored cars to be political correct period! After I gave Caliber 4 chances to fix their mistakes(my car was initially just in for a new front bumper replacement, both the front and rear bumpers were to be painted and the front and rear of the car to be blended in), and after they gave me my car back it was in worse condition then before I even took my car up to Caliber for my initial estimate. First, my car was at Caliber Collision in Randallstown for over a month and a half just so the above mentioned work could be completed. One week maybe two weeks max was initially quoted to me for that job to be completed and then my car would be ready for pick-up, well this didn't happen nor was I kept in the loop with the Randallstown Caliber Collision. Secondly, Caliber stored my dark colored car outside causing it to bake in the July-August summer heat in 2018 for over a month and a half and with the additional dried bird droppings and acid rain damage done to my hood, roof, and trunk along with other dents and scratches that happened while in Caliber's care made this small repair quickly turn into a huge nightmare, so at this time the only way to make this right Caliber had to paint my entire car. While some of you might say this was a good gesture and great customer service it actually made my car drop in value. I got my car back in September of 2018 and the work was so bad it was sent to Caliber in Silver Spring. After another month waiting to get my car back hopefully completed correctly, (it's dark in color) there were defects in the paint and swirl marks under the clear coat. I've had more headaches dealing with Caliber from going back and forth up there to check on my car just to make sure it's done correctly and it wasn't. Remember I gave them four chances to make their mistakes right. Caliber would not wet sand their own work or perform any paint corrections on a 2nd new paint job themselves, rather yet have me take it to other companies and detail professionals to get their mistakes fixed. WHATS WRONG WITH THAT LAST SENTENCE? While many detail shops turned me down (because they did not want to be responsible for Calibers bad paint job), the one shop that tried to paint correct my car said this was the best it's going to get. It didn't get any better, the orange peel was so bad that if my car was orange it could have been the company demo car for Sunkist soda. ALL of the detail professionals asked why wouldn't Caliber correct their own work and why put all this headache on their customer after two months of trying and failing?...and this tells you how Caliber Collision believes in the quality of their own work. I applauded Caliber trying 4x's to make this right with all their re-paints, and part replacements, so I sent a thank you email for the effort and within hours someone high up from corporate responded and this was over a weekend on a Saturday, but when I sent an email to discuss reimbursements for the bad paint job, and using the wrong soft clear coat on my Mercedes(from the factory most German car manufacturers use a hard clear coat for this reason), it fell on def ears with no response. I even re-sent the email the following week figuring people might have been on vacation because it was sent during the week of 4th of July and still no response. We are now in the month of August 2019, and you know I have not been contacted yet, and even the district and regional managers are ignoring my phone calls and emails and this is on a corporate level. Even though my entire car has been painted by Caliber and I have a lifetime warranty on the paint I refuse to let them breathe on any of my cars again, they will not touch my family and friends cars either, and I have educated hundreds of people about my experience that are car enthusiasts and just people in general that want good work done to stay far far away from Caliber Collision, every Caliber Collision, in every state. Take your car to the body shop your dealership prefers, I wish I did this the 1st time! read more