amazing work, amazing service! no better way to explain this. jay helped me out and pretty much updated me everyday on when my ford bronco would be ready. jay told me he would have it back to me before the holidays and he came through with his word. he was on top of everything. communication was excellent. they repaired my vehicle and when i received it back , they had washed my car as well. all i gotta say is i highly recommend caliber for fast and efficient repairs . my bronco looks brand new ! big thank you to jay! thank you bro read more

Wow, wow, wow! Caliber Collision, you out did your self. My beautiful Panamera Porsche was hit by a Chevy Silverado...I was rear-ended. Well. besides my body being a bit shaken up, my 'vehicle was damaged as well. My Porsche was towed to Caliber Collision in Riverside. They worked on car a little over a month and the results were phenomenal. My vehicle looks practically new, like nothing had ever happened and even enhanced to look better. Jay Urieta warned me of how beautiful my Porsche looked. Jay was amazing, he kept me updated with practically daily messages of how the vehicle was coming along. By far some of the best customer service practices that I have ever ever experienced. Thank you so much Jay and Caliber Collision. Great job!!! Thank you, Erick Benson of Upland, CA. read more

My car was broken, brought it in for a inspection and they wanted 11k out of my pockets. The car iteself costed barely 20k so there was no way in hell I was going thru with it, they came up with a bunch of issues with my car and wanted to swap everything with new parts, apparently they needed 90 hours to fix everything and is charging 100 a hour for labor... so I just fixed it myself, yeah sure it doesn't look as good as new but I'd rather buy a new car then pay 11k to fix my old one. The parts combined costed me 500 bucks, 80 bucks of tools, and 12 hours of labor myself read more

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Absolutely horrible experience, out of all my years working in the auto industry myself, I have never imagined getting charged for not doing any work to my vehicle, I towed it to a different body shop, and Rick D. has the audacity to charge me almost $1,800 for nothing... There was no tear down, i didn't sign none of there paperwork, just towed the car in. please anyone that has the same experience as me, report them to the BAR. read more

Edgar was amazing in regards To customer service and professionalism. He communicated throughout the entire repair process which is greatly appreciated. The entire team at that shop is amazing! Everyone is friendly, fast and respectful. The on-site enterprise rental car staff Will and Lao exhibited world-class customer service as well. read more

Had my Toyota Tundra repaired with Caliber & both the repairs & service were excellent! Our service writer/estimator Edger was outstanding! He was professional & kept us informed at all times. He went above & beyond finding parts that were no longer available from the dealer. This is the second time Edger has helped us & we have nothing but good things to say about his service!! read more

First time user, never write reviews but I gotta say that caliber was very professional, very communicative in the process and very fast service. I would recommend to friends and family. read more

Just got our Subaru back today. Service took longer than expected due to delays in receiving parts, but Jay kept me updated and informed on progress, and everyone else I spoke with was helpful and friendly. Jay also helped me move everything back I to my car upon pickup; super helpful and kind. This was our first time using this Caliber location and if we need it, we'll be back. read more

Caliber Collision on Indiana always does right by me. I have had a few visits and have been so lucky to work with Edgar Zamora that this time around, I personally asked for him. Of course, he delivered, always timely and frequent updates, made sure I was happy with the service, and all with a great demeanor. Customer service at its best! Thank you, Caliber, for taking care of me once again! read more

This is a great business, filled with wonderful people, all doing great work. I really appreciate their approach to their craft.

update: After I complained, they got it ready right away. I guess I should have complaineid weeks ago. but it does look fabulous they have had my car almost 3 months. supply chain excuses were offered for weeks. now it's polishing and testing. I think they have taken in too many cars. Once they tear apart your car for an estimate, you're stuck with them. read more

Have worked with this location couple times. My situation : Wanted to know an estimate of how much it will cost to fix my car through my insurance and then decide if I want to fix or not. "HECTOR" my advisor told me last time if I want to do that, it'll cost me up to $1,000 to give me an estimate to disassemble, and they won't reassemble it. I told him I'll come back next time. I made another appointment and came back in today, told him "yeah I'll do that", I can pay $1,000 for you guys to tell me a quote. He tells me "let me go ask my boss" He go asks and tells me the boss said no. I ask him why didn't you tell me this last time? Why did you tell me you guys will? He dares to tell me "I didn't know you were coming back" lmao. And tells me "are we gonna argue or what" and tells me "if there's nothing else, have a good day buddy" and leaves. Damn, Caliber Indiana, you guys really need to hire professionals. read more

My car is an audi and was given to them for fixing on March 9, the guy who is taking care of my car is Rick Diaz, in the beginning I always been nice and polite to ask them about the progress, but the truth for that is they are taking forever to pushing the fixing process, first they need my authorization which are done by Mar 16, then they ordered all the parts and took about 13 days, so they was supposed to get all the parts they needed but somehow they still forgot to buy some parts DURING THE TIME when they were fixing the car, so around Apr 3rd they finally started work on the parts for inspection! I had question on the estimate time for how long will it be done fixing and giving to me, Rick can not answer that even with the parts in, before the parts they needed in their shop, he said the fixing progress will be no more than 3 months (including waiting for the parts to come to their shop), which depending on the parts arrived time, but after they got their parts in their shop I still have to wait that long! while inspection (not started to fixing yet!)the explanation of Rick was they have to first see if the parts fit with car, but isn't that insane? They ordered the parts directly from audi and how is the parts won't fit for their own product? Crazier parts coming in, even I had that question and ask Rick politely, he started to questioning me on how am I not knowing the process of fixing car, well that question just got me nervous and mad, so a customer have questions on why you guys so slow on the progress and you as a staff or manager who just got mad because I ask you to do your job? Literally the same day as I argued with Rick about the time, he sent out a message of the estimate time to be pick up on June 21! That's insane! So we have to fight for the estimate time and SO LATE too! Now on May 10, what I have heard from Rick is that, they are done fixing the car and they will start to do painting of the parts they ordered( why is the part the same color of my car? And they order some other colors) I don't know why the paint job needs to take almost 2 months to do it, that sounds SO crazy! And now I'm scared of what will they do next, all I'm hearing from them sounds fake news on fixing my car to me. read more

Caliber Collision - Body Shops Near Me - Riverside, California

My repair supervisor Jay was the best! He and his team provided professional service and completed my repair in a very timely manner. I live 40 minutes from this body shop but I %100 worth the drive! read more

Tatiana and Ozzy are amazing! So kind and professional. I will definitely be referring them to anyone in need of these services!

Due to the struggle with getting parts, Caliber had our car for over two months. It was challenging for us; however, Edgar was very communicative and kept us updated weekly (or more) on the status of the vehicle. The team was friendly and went out of their way to be helpful. Bob, the driver, gave me a ride home from dropping off the vehicle and picked me up to retrieve it when it was finished. Very impressive service. read more

I wanna start by thanking JAY! He was soooo helpful! From the start to finish he kept me up to date! It was on a timely manner and I was getting a whole new front bumper on my Lexus! Top tier service and quality work! Thank you again for the help and I highly recommend this place and Jay! Best EVER! read more

My complaint starts about a year ago. During their evaluation without asking any questions regarding the damage of my suv they just determined I was at fault. The person was mostly interested in a discount because I'm a party bus driver. Not once did he ask me anything about the damage. Once AAA got the report and estimate I called and left 2 voicemails and not once did anyone reach out to me. Fast forward to today! I called since I thought things would be a lot quicker since there's an estimate on file. We agreed to me paying the deposit over the phone for them to be able to order the parts. That person transferred me to a cashier, to which she tells me I need to sign authorization forms. Needless to say the communication among the company is horrible! read more

Rick gave us excellent service! I thank Caliber Collision and their staff for restoring my car to pre-loss collision. read more

Caliber Collision - Body Shops Near Me - Riverside, California

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No one wants to deal with the inconvenience of having your car repaired after a collision. Working with Jay made things easier. He made the process seamless. He was very professional and communicated the process. I felt like my car was taken care of as if it were his; which one can appreciate. The lifetime warranty offered is a huge plus! If you have had the unfortunate situation of needing your car repaired, contact Jay! read more

I am so grateful for the wonderful service I received from them. My car looks great and I would recommend them for sure. Louis was awesome. Knowledgeable and great about communication! Thanks guys! read more

Caliber Collision - Fixed front end. - Body Shops Near Me - Riverside, California

They kept my car for 3 weeks saying they want to make sure they do the job right so that it's safe for me to drive,, well 1 week later had to take it back because my bumper was lose and had material hanging from the bottom of my car! Turns out they put the wrong part in!! Picked up my car again and I noticed damage to the top of my car (looks like chemical landed and stripped the paint) which I have security camera proof that my car was not damaged the day I had to take it back in.... And they said too bad not our problem!!!! So basically I took my car in for one thing and got it back damaged in a different place while in their care but they show no responsibility... worse place ever! Manager Armando was a rude weasel that just smirks while you try to talk to him. Has no people skills or concern that maybe his shop area might be sloppy!!! Armando is a sad example of a manager.. if that's how he is as a manager then I guess I shouldn't expect much from his staff in the shop! Horrific experience!!! Now I'm stuck paying a deductible through my insurance to get it fixed even though the car was damaged in their care.. I would stay away from this place if I were you! read more

Unfortunately I had to bring my car back in! I was in need of body repair! Jay was my claim handler and he was very very very helpful. I was pretty bummed because my situation was a bit much but Jay literally turned my frown upside down. I walked away happy and extremely satisfied with the service. I hope I don't get in an auto collision or am ever in need of auto body repair but if I ever am I know where to come! Thank you so much Jay I really appreciate how attentive, careful, and understanding you were. Sometimes it takes someone to be patient to make things better since we are always in a big rush. read more

Caliber Collision - Even my USPS post man approves! - Body Shops Near Me - Riverside, California

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After accident had car towed to caliber collision, Easy paperwork process .I was assigned hector as my rep. He gave me updates once or twice a week. i was able to text him if i had any questions. he always replied to me and answered all my questions or concerns. i got my car as promised. my car looked as good as new. I would take my car to caliber collision and recommend them if anything happens in the future. read more

I brought in my Audi A6 due to damage that was sustained on my front end. Edgar was my service representative and I feel lucky to have had him. He called me twice a week to keep me updated. I was told it would take 17 days to repair and I received my car back in only 11 days. The work they did was perfect! You cannot tell my car was ever in an accident. It actually looked like it did when I first bought it. Everyone her was friendly and the service was great! No complaints at all! read more

I was involved in a traffic accident last month. My record was previously undefeated or had at least over 20 years of safe driving without ever having to file a claim. Well, I had to check off the checklist in order to get the ball moving right: AAA, CHP, and of course contacted my insurance company to generate a claim. However, I still needed to have repair work done. So, I did what any person in my position would do.... got on YELP and started reading reviews of nearby collision centers. And, I found a gold mine with Caliber Collision of Riverside (6634 Indiana Ave). My estimator was Brian Assad who took the time to answer and address every question and concern. Brian kept me in the loop every step of the way with automated text messages every other day with repair updates. The work was even completed ahead of schedule and my car was restored to its former glory. This location even has an adjacent rental car agency (Enterprise) next door. By the way, the complimentary coffee in the lobby was pretty good too (flavored creamers ). All and all, my experience was smooth and painless. If you find yourself in need of repairs, please do not hesitate to take your car here. Drive safely and responsibly my friends. read more

Caliber Collision - After - Body Shops Near Me - Riverside, California

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Brought my Mercedes here for undercarriage repairs and although it took 6 weeks. Jay made it extremely easy to go through with his updates. They did an amazing job throughout the process! Thank you Jay!! read more

I had a small accident but my insurance wanted me to have repairs made somewhere else. We insisted on Calibur because they've always done quality work for us. Jay took care of our van and went above and beyond what he had to do. We really appreciated it. read more

Best repair I've ever had! This place is heaven sent and Javier is the absolute best. He was so helpful with everything and had my car in and out in absolutely no time. He was very responsive and listened to all my concerns + problems. He updated me with every stage of my car and constantly noticed me with everything. My car looks absolutely brand new and I'm beyond happy with the repairs! Thank you Caliber Collision for all your help and thank you Javier for being the best at what you do!!!!!!! read more

I took in my Audi Q3 and Edgar made sure to ALWAYS update on what was going on with my car. Thank you, Edgar! You made this process so easy! read more

Professional and courteous service. The staff was friendly and took their time to listen. Amber looked over my car and had it fixed in no time. Would recommend this facility to anyone. read more

They do Mickey Mouse work and they break stuff on ur car ..while it's there at there shop BEWARE read more

Go to Caliber on Indiana in Riverside ! You will be glad you did. Edgar Zamora there took care of every detail. Keeping us up to date on the repairs, getting rental car for us, everything. Repairs look great, very satisfied ! read more

Caliber Collision - Repaired front - Body Shops Near Me - Riverside, California

I loved this location and I loved the service I received! I've always used this company but this location bar none is better then the others! Everyone was great but I especially appreciated the service manager Dan who took the time to listen and help and delivered my car back to its self in the time he said it would take...which was quick!!! I've told all of my clients, family,& friends to use this location! Thanks again!! I'm read more

Huge shout out to this location and Specifically Edgar. Thank you all so much for all the hard work and dedication to your customers.

Excellent work. Would highly recommend. I've had more than one of my cars repaired there.

Very satisfied with my car repairs. I will definitely take my car back ( hopefully not soon ) Service advisor Rick Diaz was awesome very professional and informative I give him five stars. I will be referring my family and friends . read more

This is a Kelly Ottmann they took good care of my car and got it fixed where ahead of schedule

múltiples carros arreglados, muy buen servicio recomendado caliber collision de riverside .........

I've had to take my car to the shop for repairs twice in the last year due to accidents. This location is certified for VW's and they do great work! Thanks to Jose everything went smoothly. read more