I really had a bad experience here and some of the reviews mirror the same problems which seems to come from the manager. I wreaked my girlfriends VW and had it towed to Caliper on Indiana because they were close. They did a fine job of taking the car in and getting the quote for the work. The work took a full week longer than they had told me and the rental car cost me $300 out of pocket for the extra time it took them. They kind of blew it off with "well if you want us to fix your car right, that is how long it is going to take'". I thought that I was going to get it fixed right when they quoted me 2 weeks. Can you believe that? The real problem is when my girlfriend went to pick up the car . The wind shield had a big crack in it. When she brought it to their attention they blamed it on a pit in the windshield and when it was in the oven it cracked and it was not their fault. I called to try and get it resolved and I got the same story from John the service rep I had been dealing with. He said they had had it happen before and they would not fix it. I asked to talk to the manager but he would never call me back or talk to me. John offered to find someone to replace it for me "at their cost and they wouldn't even mark it up". Can you believe that? I called the corporate office and registered a compliant and never got a call back. When I called them they said that "the shop had submitted a claim to my insurance company for the damage and it had been denied". Can you believe that? When I pointed out how ridicules it was they agreed to talk to the manager again and try to get it resolved. I finally got a call from John the my rep who said "ok.... we got the word from corporate to fix it." This is after me having to make 3 phone calls to the shop and three phone calls to corporate and my girlfriend driving around with a big crack in her windshield for well over a month. Can you believe that? They got it fixed but In the mean time I had gotten a quote for the replacement and it was $185 my cost.. Their cost was NOTHING but they refused to fix damage they caused, denied responsibility, caused be great frustration and time. Can you believe that? read more

Loved the simplicity this business offered! Not only did they do an amazing job on my vehicle but they were fast and efficient as well. The staff were extremely helpful and very nice. Thank you for all your hard work during this difficult time. Will refer to friends and family! read more

I had rear bumper damage and this task took a month to get resolved, they gave me dates as to when my car would be ready and it wasn't. Then when they finally said they had finished the work on the car, my car had so many scratches and I had just bought my car 3 months earlier. So this goes passed the rental date and the Manager named Nestor told me not to worry about the charges that he would fix that if I am charged. The second time I go to pick up my car they only buff out where they worked on the car. They had my car for a month and did not even wash it. I did not like the quality of how I had received my car initially. I called Nestor and told him about the charges but he has not called or fixed the problem. I went to a different Caliber Collision off of La Cadena in Riverside and they everything that the other Caliber did not do. I would not return to this location read more

My Honda Civic and my wife's Honda Odyssey sustained severe damage during a hailstorm in West Texas during our move to California. My family has always used this Caliber and had excellent results, so we chose them. We worked with Jay Urieta and he was amazing. Very pleasant, helpful, and a great communicator. We received near-daily updates on the status of the car directly from Jay. This Caliber location has earned my trust, and I will definitely continue using them in the future. read more

I damaged my Mercedes E63 pretty bad and the car was sent Riverside Caliber Collision after several repair shops were not able to repair it. Armando was very professional and kept me updated on the repairs and charges. After the car was repaired, they shipped the car to my home in Newport. I would definitely recommend anyone in need of a bodywork on a Mercedes to send their car to Riverside Caliber Collision. read more

NEVER GO HERE! IF I COULD GIVE IT 0 STARS I WOULD! THIS PLACE SUCKS AND HAS THE WORST CUSTOMER SERVICE EVER! My car was towed to Caliber Collision on the 13th of November of 2015. At the beginning everything was ok with them and they told us our car will be ready by the 18th of December of 2015. That date came around and they told us that because they were backed up they were going to have to push the date for another week. Another week came by and we got the same response from David Estrada around the 23rd of December of 2015 saying they still couldn't put it in paint because they were backed up and that my car might need to go to the dealership to get an alignment and some electrical things fixed. By the 18th of December and onward David failed to keep us updated on our car. We had to keep calling him several times because he was always busy and he always failed to return our calls. When I talked to him on the 23rd he stated that the car will be ready before new years eve of 2015. Well that date came around and he stated the car was still not ready and he went on to state the car was going to be ready by next Friday the 8th of January. On the 4th of January I tried contacting him to see if my car will really be ready that week, but he never returned any of mine or my husbands calls after calling him several times. I finally spoke to a supervisor and she stated she was going to let him know to contact us, but she really was not helpful at all and it seem she did not know what was going on either. We spoke to him that same week of the 4th and he stated the car will be ready on the 8th of January 2016. On the 8th of January he contacted us for the first time without us having to leave messages for him and stated the car will be ready for pickup by 5pm and that he will contact us in the afternoon to confirm. He never contacted us and we couldn't call because it was closed. So the next day on Saturday we called to see if we could go pick up our car. We spoke to the supervisor and she stated David never told them anything and the car was still being looked at even though he told us the car just needed to be washed and we even received a text from them stating it was ready. She just told us that we would have to wait until Monday, again very unhelpful. She also stated he had to leave early for a funeral. First, of all if you knew you were going to leave early why tell us you were going to contact us by the end of the day. Second, of all if you knew you were going to leave why not tell anyone what was going on. This is obviously very bad customer service and I felt every time I called no one knew what they were talking about. read more

I've taken 3 cars to them for insurance repair and they are the absolute worst. Every car I've had to return to get repairs. Just ridiculous. I do not recommend them read more

Caliber Collision Center provided outstanding service at the highest level of professionalism. Our car was severely damaged and needed repairs that would take several weeks. I received two phone calls a week from John, the person in charge of ensuring my car was repaired properly. He informed me of the progress being made - much of which was trying to find the parts needed replace the destroyed shell of the car. The car literally is better than before it was damaged. The car came with a rattle likely caused by the exhaust system that the dealership said it was unable to repair. No such rattle now. The repairs and replacements came with a lifetime warranty. The only downside was that in doing all these repairs the faceplate on the radio was scratched and a piece on the interior received a small gouge. When this was brought to John's attention, he had the faceplate buffed out to remove any flaws (and was willing replace parts if that would not have worked) and did replace the interior component when a less expensive fix was not satisfactory. read more

This is the second time we used Caliber Collision for our cars. 2015 2017 and they were able to get the parts and get our cars back to us prior to the date they had estimated. Everything went really well. They said they would contact us every Tuesday and Thursday and they did that gave us the updates we needed. RICK's customer service was beyond expectations. The front office staff were very helpful and informative read more

All I have to say is, I would like to rate my service advisor she was AWSOME her name was Kelly Brant. She was very informative and always on time for follow-ups regard my Honda. Now, the reason I'm writing this review is cause when I went to pick up my car on Saturday Nov 9 around 9am. There is two receptionist the one who helped was the first one who helped me when I went the very first time. She has a very good customer service, she looks she is new but she is good I can tell. NOW, the other one that's another story. She was blond, she looked she doesn't like her job at all. She looked she just woke up 'which that's a bad bad impression' she had a really bad attitude, and top of that her hair was very bad groomed if it was groomed. Also, when I was there a couple was requesting their paper work, and one of the advisors I should said asked her to look for the papers, and she gave him a mean and bad look to the guy and she bang her water bottle agains the desk, and turn and get the paper. I work on customer service for over 20yrs and for employees this bad business get bad reviews. I hope one of the managers read this and congratulate Kelly and the good receptionist. On the other hand plz make sure you talk to the other receptionist and make sure they dress appropriate and groom even if is Saturday or any day during the week. About the work on my car was AWSOME. Thank You I would it give a 5 star but cause of the customer service I can not rate 5. read more

Great costumer service. They fixed my car in a timely manner, Edgar kept me updated with all the details. The car looks like new. Highly recommend Calliber Collision. read more

Edgar kept me well informed regarding their progress on my vehicle. When I arrived to pick up my vehicle, I will say that it has never looked better. My car was shining from front to back. You couldnt even tell that it had been in a accident. Top of the line customer service from Edgar, and quality work for your hard earned dollars!! read more

Couldn't be happier with the service I received today! My husbands car was hit by some debris on the freeway and it damaged the front grill of his car. He was unsure if it would be worth going through the insurance to have it fixed or better off just to pay out of pocket. I had an 8:30 appointment this morning with Armando Hernandez. He went outside with me to take a look at the car and showed me that everything just needed to be "popped" back into place. He recommended I go to the dealership and buy the parts and come back and he would take care of it for me free of charge! I don't know many businesses if any that are that willing to help someone out in this way without even making a profit. Thanks again Armando at Caliber Collision you made my day :) read more

Great experience at Caliber! I worked with Jay and was informed about my car via text almost everyday. The best part was they finished my repairs a week early. Jay made everything so easy and worked directly with my insurance company to finalize payments so I wasn't the middle man on any checks received, etc. It was also very convenient to have Enterprise right next door to get my rental car. Caliber is highly recommended! Ask for Jay. read more

I have used this Caliber Collision shop six times over the past few years for repairs for AAA claims, and each time their customer service and quality of work was great. I would have given fives stars except for the most recent repair, which had a mistake that was tricky to track down and solve and not entirely their fault. While replacing the front bumper on my BMW they connected the horn plug to the air temp sensor and the air temp sensor plug to the horn. Stupid BMW made these two electrical plugs nearly identical and they are only a foot from eachother! This caused my horn to stop working and the SES light on my dashboard to light up, so it would not pass the smog test. I spent a weekend with a multimeter tracing the wiring and verifying connections (I do my own car repair work) and finally noticed the air temp sensor plug was forced on and wasn't keyed correctly. I stripped back the insulation to further check the wiring. Looking in the factory BMW wiring diagram I saw that the wire colors were incorrect, and that's when I noticed the correct colored wires going to the horn. Once I swapped the two plugs everything was fixed and no harm done. Caliber Collision should label all electrical connectors with a numbered sticker so this doesn't happen in the future. read more

My father had an accident some time last year he took his truck to Caliber Collision his whole truck was beautifully painted, so when I was involved in an accident back in December 2019, I had no doubt about taking my car to them, during the process Jay and Armando kept me informed of everything that was being done to my car and calling to make sure I had no questions or concerns, when I got my car back, it looked better than new, thank you to the PAINTERS, they did such a GOOOOD JOB. I would recommend this place to anybody, if I ever need anything done to my cars I would definitely go back to them because I give them not 5 STARS but 6. Thank you Caliber Collision Team. read more

I want to compliment Edgar for his excellent service a year ago getting my badly damaged car back to brand new. And just recently on a minor matter, Edgar remembered me,was kind,courteous and most helpful. read more

I would like to say that I had a EXCELLENT experience!! Robert was awesome he helped me from when I dropped off my car until I picked it.up! They are quick & professional I give them two thumbs up read more

From the minute we walked into Caliber the staff was friendly yet professional and understanding of our automobile issue. It also helped greatly that Enterprise was right next door. Jay was courteous and kept us up-to-date on the repairs being done to our vehicle. Jay made the process painless. The workmanship and attentive labor that went into the repair is priceless because Caliber cared about our car as if it were their own. The once thought impossible to bring back factory car lines were brought back to factory specification with no trace of historical accident (and they didn't use body filler, very important to note). From my understanding, every dent was meticulously pressed out by the technician to achieve the factory car body lines. The finished product is very impressive and Caliber Collision on Indiana Ave. in Riverside is highly recommended. read more

Recently a had my front bumper damage by other car,hitting my bumper backing into my parked car.I went to Caliber collision center Riverside as advised from Walter's Mercedes-Benz The service advisor Cheryl Medina check my C-300 and took pictures of the damage front bumper,estimate was prepared and I received a copy.The repairs took three days to complete, my car was restored to original condition. The staff in Caliber collision center Riverside is friendly and professional. I would highly recommended it! read more

Really good service. Efficient and fast. Been going to them for a year now, and I still get the same perfect service as I did the first time. read more

I want to thank David Estrada and Pete King for their great service. I had to visit Caliber collision twice this year and had the pleasure of working with Pete during my first visit and David on my second visit ( two accidents in same year!). Having a car accident is no fun, but this staff goes above and beyond to help you get your car fixed and back on the road. Please tell Pete and David thanks for making a difficult situation a little better because of their great service. Regards, Mervyn Lindsay read more

I have to say, I'm very happy. I didn't know about Caliber, but my insurance, Mercury, recommended them. I had an appointment with David Estrada on Monday. The staff was very nice to me while I waited the few minutes until David helped me. He looked at my car and mapped out the repair they would do on my door. I showed him a couple of other little issues I had with the car that was not part of my insurance claim. I wanted to pay out of pocket for them. So, he told me they would do the estimate and the car would be done by Friday. There happens to be an Enterprise Rent a Car on the property so I walked the twenty feet to the office and drove home. My car was done Friday with the other issues done better than I could have hoped. David was very nice and made me feel comfortable through the whole thing. I recommend Caliber. Very professional. read more

I would like to thank everyone at this lovely office for great customer service. Also a big thank you to those that fixed my 750li. They kept me up to date with everything , handled my problem well and my car was back to looking great again had it back when they said I would to. HappyFeetDance :) read more

I recently had my truck repaired by Caliber Collision and I was very satisfied with their customer service and the way they handled the repairs to my truck. David the customer service adviser kept me well informed on the progress of my repairs and made sure everything was done right with repairs and with the insurance company. I hope I never have to use them again but if I ever need paint and auto body work again. I would definitely go back Caliber Collision again and I highly recommend them to anyone seeking auto body repairs. read more

Great service from the start. My car was done ahead of schedule and in great condition. Ask for Wes, he was great.

This place will REALLY take care of you and your car to ensure the highest of standards are met for the most expert repair you can expect all the while providing excellent customer service and support along the whole way. Everyone works well together and I can't thank EVERYONE enough, those that I did meet as well as everyone behind the scenes I didn't meet. I picked my car up today and it looks absolutely wonderful and I know on the inside it has been put together right! I am very thankful and grateful they gave me my "new, less than 1 year old car when it got hit" back! read more

I've taken my new Audi A4 in for repairs twice within the last 2 months and both times, the vehicle steeped out of this place in perfect condition. Couldn't have even noticed that the vehicle had been in a couple accidents. I was greeted very nicely by the girls up front. Thanks a ton, Jess', I truly do appreciate your help! Until I see other type of service from this place, I'll continue to bring my Audis in for repairs. Keep up the great work! read more

Two weeks ago I was rear ended in my new car over the weekend. After talking to our ins company I was sent here to have my repairs done Monday morning. I was pleasantly happy when I arrived around 8:45 and the receptionist, all while very busy was extremely courteous and being very efficient. Then I met with my service advisor James and was completely satisfied with his Information and knowledge regarding my car's damage. He was very through in his explanation and inspection of my vehicle and I felt his customer service was beyond outstanding and I would most definitely recommend Caliber Collision to all my friends and family. read more

Last month, I had my 2019 BMW repaired here after an accident. This place is a well-oiled machine!! Everyone I either spoke with on the phone or in person was attentive and knowledgeable, including the people at the on-site Enterprise Rent-a-Car, which made getting a rental extremely quick and easy. The work that was done here (replacing headlights, work to the front bumper and radiator, painting, and more) was impeccable. My car looked perfect when I picked it up. I will definitely be a repeat customer. read more

I had very very good service. My Estimator Rick Diaz was very helpful and very experienced and polite, without his help I would have been lost. The office folks were very helpful too. read more

I dropped my vehicle off for cosmetic damage . The Customer service provided by the front desk receptionists is outstanding . My service rep was Richard, who made sure I got the same car back that I drove prior to the collision. I received clear and concise bi-weekly updates on the status of my vehicle. Richard advocates for his clients by going to bat with the insurance company . If you have State Farm, I feel your pain . I have in the past overlooked many issues from body repair shops that should have been fixed. When I picked up the vehicle I inspected it for about a solid half hour, which is important as a consumer because you don't want to have to come back and waste more time taking it back and having to do the whole rental nightmare. ( probably the worst part of getting in an accident). After inspecting the vehicle, I noticed a little bit of a different color drip on the front , looked like someone with paint on their leg brushed up against it. Accidents happen and Richard made things right which is why I give them 5 stars. Yelpers, use your words ( in person) to resolve issues, if you don't like your answer speak to the next person in charge rather than hate on a person's and others' place of employment . Most of the time it's the insurance being cheap, so call them and cause an uproar if necessary; it works! Pros - The have enterprise located on site for convenience . -Centrally located in riverside near many car rental services. -Excellent customer service Coffee in lobby Superb attention to detail Cons - the parking situation sucks - like it is a nightmare and I feared each time I went there I would either get stuck in the parking lot ( it happened twice) - pulling out of the driveway is near impossible during rush hour. -If you need to turn left, don't try it, there should be a no left turn out of the exit. I've rekindled a new love for my vehicle which is why I will return to Caliber for my repairs in the future. Thank you for everything! -Joe read more

Can't speak highly enough about David Estrada! I've had the pleasure of working with him twice for very large jobs and his professionalism is fantastic, he made a yucky experience as smooth and easy as he possibly could. He kept me informed through out the entire process regarding my moms cars and was an over all pleasure to work with! I would highly recommend Caliber Collision to anybody that needs body work, the front office gals are friendly and very helpful. read more

I took my two cars there and they took forever to fix them over 3 months and when I finally went to pick up one of them it had a dent on the rear bumper that they did it there so I had to leave it there for another 2 weeks !! They were adding and adding additional repairs to the insurance just to make more money out of my cars ! When I picked them up they were all dirty and dusty from the inside and didn't know how to assemble the parts back but I'll fix it by myself never planning to go back not even for the warranty.... read more

Edgar was so professional, thorough and courteous throughout our experience. I never had to call to get updates. Edgar kept me informed throughout the process. I would definitely come back to Caliber Collision in the future. My car was finished earlier than I was told and the workmanship was outstanding. Thanks again Edgar. read more

From the beginning, when my car was dropped off through the end, when I picked it up - the service was excellent! Brian kept me informed and called when he said he would to give me updates. My car was repaired 2 days ahead of schedule and I'm completely satisfied. read more

Love this place! Honestly nobody likes being in an accident but these people at Caliber made it easy they took care of it all.Justin was awesome kept me informed with my Mercedes All the time .Answered and adressed All questions and concerns .The customer service i received walking in was expectacular! They Seriously are just A great shop all around They even offer a free detail on your next visit WHICH I HOPE IS NEVER JUST BECAUSE I LOVE MY CAR AND HATE TO SEE MY BABY(CAR) IN ANY DAMAGE BUT IF THIS EVER DOES HAPPENS CALIBER WI'LL DEFENETLY BE MY SHOP OF CHOICE read more

My front bumper was hit by someone in a parking structure, had minor damages. Caliber was able to get me in fast and provided great service. I personally dealt with Edgar and he was super nice and efficient, as well as the front desk agents. Would definitely recommend. My car looks brand new and you can't even tell it happened. read more

Robert Hoskins was amazing. Excellent service, especially communication. He was professional at all times. Worked around my schedule to repair two cars and made special accommodations for my son who is a student in LA. I received emails and text during the day and evening giving me updates on the progress of both repairs. I highly recommend this location. Unfortunately I was made aware that Robert Hoskins is no longer at this location. Huge loss. read more

Fantastic service and work! My wife and I were very pleased with Caliber's attention to detail. More importantly, they wanted to make sure we were 100% happy before we left and assured us that if there were any other problems AFTER we left, they would take care of it. We were very lucky that our insurance company allowed us to use Caliber. I would highly recommend. read more