I was in a minor fender bender and brought my car for an estimate. The initial estimate was not that much and so I dropped off my car for the repair. Unfortunately, once the car was looked at closer, the estimate ran up higher and my insurance decided to make my car a total loss rather than fix it. It's a 2006 with 175,000 miles but in great shape! I was surprised and upset because I love my car and it had very minor damage. The staff at Caliber went above and beyond in my situation. They helped me understand my options and showed compassion about me wanting to keep my car. I negotiated with my insurer to retain my vehicle (it's called a buy back where I basically get my car's value minus what they could get for it at a salvage yard). Caliber was not allowed to do any repairs of my car at that point because it is a conflict to have a car deemed a total loss on the one hand and then turn around and do repairs on the other, but they graciously reassembled my car and even washed it for me! If I am ever in need of body work, I would not hesitate to come back. The entire staff were always polite and friendly, and I especially want to thank Amber and Andy for their exceptional service! read more

I was involved in a minor fender bender in my brand new truck and took my vehicle to Caliber in Woodcrest, and I had an absolutely wonderful experience. From the moment I made the first phone call to the time I drove away in my perfectly repaired truck less than a week later, the staff at Caliber treated me with the utmost respect and professional courtesy. I wasn't sure if I was going to go through my insurance or not, but they walked me through the process and explained every option I had. They didn't just provide great service for a collision center, they gave me one of the most comprehensive and customer-focused experiences I've ever received, anywhere! They helped me in a timely manner, sent me regular text message updates on the status of the job, and followed up with a friendly personal phone call when my truck was ready for pickup. Many people say that genuine customer service is dead, but the team at Caliber just proved that it is alive and thriving. I will trust them with any and all of my future vehicle repair needs. Thank you Caliber! read more

I had a repair job done on my pick-up truck at Caliber Collision and I am so impressed with the way I was treated. Ryan Thompson who is the Service Advisor wrote up the work order and ordered the part. Ryan was friendly and polite and helpful from the start. The part came in and they called me to set up the appointment for the repair. Today when I came in to have the repair job done I was so impressed with Andrea who I think is the office manager ( not sure). She's the young lady at the front counter. She was so kind and polite to me. Offered coffee, pop corn and snacks. I decided to wait there in the lobby while the repair was being made. I took note of how they treated customers and let me tell you, this company knows how to treat people. When the repair was completed even the mechanic was friendly while explaining the repair process to me and guaranteed the work as well. I highly recommend Caliber Collision. read more

Someone backed into my car on Christmas Eve, fortunately, the individual left a note and filed a claim immediately. After talking to their insurance company, I was glad they worked with Caliber Collision (CC). Our family has used CC for other repairs and have always been completely satisfied with their professionalism and quality of work. This particular incident, working with Andrea and Ryan was great. Constant communication, daily, and if there were any other issues that came up, Ryan would always call to let me know if it was going to take longer. I received my truck as promised and couldn't tell where it was damaged. Thank you to Andrea, (who always greeted you by name when you walked in), Ryan and the CC technicians. read more

I had an outstanding experience with this car repair shop from start to finish. The staff was friendly, professional, and took the time to clearly explain what my car needed without any pressure or upselling. They kept me informed throughout the entire process, provided honest pricing, and finished the work when they said they would. It's refreshing to find a shop that truly values integrity, transparency, and customer care. My car runs perfectly, and I feel confident knowing I can trust them with future repairs. Highly recommend to anyone looking for reliable and exceptional service. read more

Caliber Collision had save me my car. I don't know what happened exactly but, my front tire on the driver side decided to walk away, which damaged my car hitting the floor. They have done a remarkable job and you can not tell it was damage. Best part was the fact they did it in a pretty quick time frame. Also, they are willing to work with you if you are having financial problems. Perfect during this pandemic. For sure I'll come back here if one of my tires decide to walk away again. read more

I just recently had someone hit my parked car and unfortunately there was a good amount of damage done. My insurance suggested I take my car to this location and I'm glad I did. I was told an estimated date that my car should be ready by and I ended up receiving it much sooner. I mean who wouldn't be happy with that! I am very pleased with the employees I encountered with and the quality of work that got done. Thank you so much Caliber Collision! read more

I can't say thanks enough . I was in a big bind with some rubber/plastic pieces you can't get anymore and needed the two way tape removed to reuse them . I had spent a day trying everything everyone and google told me and this stuff was not coming off . The ladies up front took the job on and after two days they were able to get it done . It was a pain in the butt and i can't say thanks enough . read more

I went to caliber a few days ago and the service I received was great. I got all my questions answered and the employee, named Emily was not only helpful, but professional in communication and how she handled me as a customer. Will come again and recommend to my family. She gave me all the info I needed and was really nice compared to service I have received before I came to caliber. 5/5 read more

Outstanding service! The front desk lady was very professional, and handled everything in a timely manner even though there was 3 other customers in the lobby. Amber was very communicative and kept me informed all the way through. All in all great service and my car was done very well and it cleaned. Would highly recommend! Plus they have lifetime warranty! read more

This location has such amazing people working for them I had so many questions about my service, car rental and just the whole process... Andrea and Ryan made it a pleasant experience. The staff is friendly always provided a smile and the waiting area is super clean and comfortable. I would recommend this location to anyone without hesitation. Thank you!!! read more

My experience at this Caliber Center was the best customer service I've seen yet. Right when you walk in your greeted by Andrea at the front desk. And everyone is so helpful and they all look happy to be working there. Beverages and coffee are offered and they act so professional. Overall 5 stars for there professionalism and customer service. read more

If you ever need body work done...this is the place to go!!! The whole team there is amazing and made the process so easy! They are friendly, reliable, trustworthy, and efficient. Our car looked like nothing had ever even happened to it and the turn around time was so fast. I will never use another body shop! Thank you Caliber!!! read more

My car needed quite a few things replaced on the car and a dent taken out of hood and some paint. Ryan and Andrea were the ones I was in contact with. The car came back looking great, Ryan did a beautiful job. Andrea was there when I called and had questions. If I need repairs in the future I will go back to see them. read more

I went to Caliber Collision after my car got rear-ended, and I was highly impressed by them. Emily was helpful and communicative throughout the entire process. She estimated my repairs would take about a month, but it only took one week. I highly recommend this location! read more

I needed repairs done to my Corolla and this place met all my expectations. The quality of the repairs was exceptional and customer service was excellent. Thank you Caliber, for getting my car back to its pristine green and getting me back on the road so quickly! read more

I came here to get my car fixed a few weeks ago and the staff is very friendly. They'll go above and beyond for their customers let me tell you and they are very patient. If I need them again I'll come back here. read more

This is a great shop with very friendly employees. They took in my car on a monday and i got it back by the end of the week and it looks superb. Can't thank them enough for getting my car back to its old self. read more

Nathan and his team are very accommodating. The work was done in a timely manner, and they spoke to me in layman's terms. If I ever have any other work that needs to be done, they will be my go-to people! read more