I have had 2 cars here and both times I get the car back they job is not finished. The first time they did not aim the headlights and they were at about a 60 degree angle on the low beams. The second car had some suspension work done and the plate on the bottom of my outback came loose on the highway at 70mph. Two times they have given me back an unsafe car for myself and other drivers. Do yourself a favor and take it to Service king. read more

Henry Castillo is definitely someone you want to work with. The best advisor I've seen in all my experience with car repair. I can see he is very enthusiastic about his work, and is going above and beyond his duty. Very polite, professional, and helpful. read more

My car was dropped there for repair and they replaced the windshield washer reservoir with something after market that didn't come with a lid and is 1/4 size of original equipment read more

The staff are very straightforward cooperative and knoweledgable. It may be costly but its worth it to pay what they ask for. I have come to Caliber many times for repairs and they always take good care of me. read more

I was helped by Henry Castillo and I am so happy with the results. The turn around time was quick, and my car is as good as new. The customer service is unmatched. I highly recommend. read more

My car was destroyed from hail damage.. Had my car worked on here and just got it back and it looks brand new again! All dents were taken out amazing and the paint job is remarkable. Henry did a awesome job helping me out and taking care of me my vehicle for me. Service 10/10 and when I received the car back it was washed, cleaned and detailed for me. Thankful I found this place and big thanks to Henry as well for doing an amazing job. read more

In the beginning I was very impressed by how easy the entire car repair process was going for me. I have Geico as my insurance company, Geico is conveniently inside Caliber Collision. I needed a rental car - Enterprise is also inside. What could be better, right? Everything. My new car (brand new) was hit while it was parked (sucks, right?) So I brought it to Caliber to be repaired, the car needed a new bumper, fender, and headlight. The repairs were done in a timely manner, and I was kept informed every step of the way, I had a rental car and everything was going really well. I went to pick up my car a few days after I dropped it off, and I noticed a light for my advanced key (keyless start and keyless entry) was on before I left the parking lot (which wasn't on when I dropped it off since it is a new car). I asked the service advisor what happened, and he instructed me to take it to my dealer saying "there is no way anything we did affected that light, it must just be a coincidence"... Right, likely story. But, I take the car to the dealer - who then informs me that it was indeed something done by Caliber Collision (they drilled a hole and screwed up something), and that it would cost me $300 for the dealership to fix it. Unacceptable. So, I call Caliber Collision and have to argue with them to pay the dealer for something they broke in the first place. Caliber was hassling me to bring my car back to them to fix it - when my car was ONLY at the dealership in the first place because CALIBER TOLD ME TO TAKE IT THERE! Eventually, they agreed to pay the dealership for the work, it was inconvenient and a headache, but not the worst thing in the world... The reason for this long and poor review is that now I'm sitting back at the dealership going through the same thing with another issue with my power steering that Caliber failed to fix when they did the original repairs. Having your power steering stop working while driving on 635 is not so fantastic, and very annoying. So, now its the third time I've had to bring my car in to get repairs from the same accident. Completely unacceptable. Absolutely not ok. read more

Last two times I've tried to come here for two different incidents they're always "short handed" and want to schedule me for an appointment at a time that won't work for me due to my working hours. Front desk receptionist is always very snotty too about it. This place is just close to where I live but at this point I'll find a different body shop that is actually respectful and has times available that make sense. read more

1/3/13 Update: Had my car repaired at Herb's in Plano very recently. They discovered Caliber Collision used Accord parts on my Civic, and made modifications to make them fit somehow. No wonder my car sounded like it was coming appart at the seams. DO YOURSELVES A FAVOR AND TAKE YOUR CAR ELSEWHERE!!! read more

Some mixed reviews that made me hesitate to try Caliber but a bad experience at Trade Secret Auto caused me to take a chance and I am glad that I did. It seems like all body shops have some bad reviews and my guess is that it often comes down to communication and unrealistic expectations. Having said that Mario communicated the worst case scenario and most importantly they kept in constant touch with calls and texts. Turns out the car was ready earlier than expected and the work itself was top rate. read more

They did an amazing job fixing my bumper! The people were great talking to and explaining what the process would be. My car was finished and ready to go a day after I brought it in. The only complaint I had was the enterprise employees inside, and I will review them seperately. read more

Ive had two experiences at this location.. First one, I had a hit and run- nothing major, just a scrape on my rear bumper.. i chose to use my insurance to have it fixed since my car is brand new. i agreed to pay the deductible as well. The staff and service was very nice. The work they did on my bumper was amazing, however.. the clip on the left side of my bumper that holds it in place broke, so it stuck out a little/wasnt flush with the rest of the car. Took the car back, and a lady there told me there wasnt much they could do?? Long story short, the regional manager had to get involved and thankfully the issue was quickly fixed. Second one- Sadly, i got into a another accident, driver was not paying attention and switched in my lane, hitting my driver side mirror. Filed the claim, other driver was at fault, blah blah blah.. well i decided to go with caliber again, assuming the bumper issue the first time was just a little mess up. So they took my car in. I get my rental car, and because of the accident itself.. i opted to add the rental insurance. Two days later i get a call that my car is ready. Well, i show up at caliber and the adjuster working with my car tells me that the cap that covers the back of the side mirror didnt get ordered? And that they would have to order it and have it painted.. I am now stuck with this rental for another 3 days (because of the weekend) and im HOPING my car will actually be ready this time... As much as i was pleased with their ability to do very good body work, even if mine were so very very minor.. Im NOT pleased with their carelessness. The first issue i let slide, but the second issue.. I mean, how can you forget the cap that covers the back of the mirror, a major part, I just dont understand? And a repair that should have taken 2 days, now rolls over to 7 days.. read more

I got in a wreck on June 2nd and had my car towed the following day because it was in State Farm's preferred shops. After the first week I called to check on the progress, and I was passed to someone else, then passed back, and then back to the next. This goes on for 3 WEEKS and there was absolutely no progress what so ever. Finally they put a new person on my case to get it done. After two weeks he finally calls to tell me what the damage is. I am told the car will be repaired and ready for pick up next week. After that week CC tells me that "the wrong parts were shipped" so it will be even longer, but should be ready on July 18th. Today is the 22nd and I still don't have my car because, for the fourth or fifth time, I've lost count, they have found more damage. Now the car will be repaired on Monday the 25th. I will never EVER take my care to Caliber Collision for ANYTHING!! read more

While driving my black 06 Infinity G35 coupe home from a short trip out of town, some nut decided to pass me on the grassy shoulder on the left side of a two-lane highway, then swerved right to run me off of the road. He then slammed on his brakes, got out, ran back to my car and installed a softball-sized dent near the driver's rear quarterpanel. I also bent a rim in the process - tire lost air about an hour later - and ripped some stuff off of the undercarriage. (I did not stay and ask for insurance information, which Infinity Auto (my insurance company) was not happy about. Crazy person + my child in car == Not Sticking Around, thank you very much!) My insurance company told me to take the car to Caliber. (I knew I had the right to choose my own shop - should have gone with Herb's!) They had the car for a week. While the car was in, I told them to fix some recent hail damage on the trunk lid, and pointed out broken rocker panels and a few other issues. All of that except for the hail happened when I was forced off of the road. When I picked up the car, I found that: 0. The bumper they installed is from the a base model G35, while my car came with a sport bumper. (They look very, very different.) This may contribute to #2. 1. They charged for a front-end alignment, which makes sense because they replaced the bent rim. The car pulls so hard to the left that I have to fight the wheel over 30MPH. 2. There is an inch gap between the driver's headlight and the new front bumper. I pointed this out, and the rep said that, since they had to use aftermarket parts, they couldn't correct that. Come on: buy a @#$@!! part that FITS. I would have happily paid the difference for an OEM part if necessary. 3. The front end hops like it's on a pogo stick. I guess they had the local elementary school shop class do the alignment and balancing. 4. Would it have been so hard to clean the mud out of the carpet that got there when I was changing the flattened tire after being run off of the road? 5. The didn't fix the hail damage on the trunk. Apparently, they "don't do that." Would've been nice to know during the estimate. Herb's does that all of the time. Now I'll have to pay another $500 deductible to get it fixed. The estimator said "no problem" when I asked about getting it fixed at the time of the estimate. 6. The paint on the new parts is not blended at all. They are a completely different color / finish than the rest of the car. It looks like I polished half of the car and sandblasted the rest. 7. Apparently, while installing the new, poorly-fitting bumper, they scratched up the driver's fender. It's white - as in PRIMER white - on the outside corner by the bumper. 8. The rear panels they installed were for a G35 without rear-wheel steering. My car has rear-wheel steering. The rear exhaust surround is completely different than the stock one. 9. I have yet to be able to find the key for my wheel locks. They say that they put it back in the car. If so, it must be taped to the drive shaft. That would explain why I can't find it, and why the car twists like a rubber band when accelerating. 10. They "left me a voicemail" on Monday saying my car was ready. This was late enough in the day that I couldn't make it there to pick up the car. As a result, I was stuck paying for the rental car for another day. I guess they told my insurance company that the car was done before they told me. The worst part wasn't even that the shoddy work. It's that they were completely unapologetic and unwilling to work with me. In short: AMATEUR HOUR, all the way around. In the future, I'll shove the car off a cliff rather than let them touch it. read more

I took my car there for repair after a guy ran my son off the road. They said they would fix it, then called and told me that they had determined that the car was a total loss. I asked them to give it back as I have rebuilt many cars in my time as a hot rodder. They declared that they had thrown away a significant amount of the parts removed. The good pieces! I told them that they are a chop shop, and I wanted my car back. They ended up paying me 1 1/2 times the value to get me off of their back. THEY SUCK! I wouldn't let them change my oil! Sold my parts off of my car before I had signed it over to them. read more

I can't say enough great things about Melody Pierce and her team at Caliber Collision on N Central Expressway. They did a wonderful job on my car. They were courteous and professional, I will definitely bring my business to them again, and I highly recommend them. read more

Class service from A-Z! Mario and staff kept me up to date on my car repairs with texts and emails, I never had to call and wonder the status of my car. My left front headlight was out and they replaced it for me free of charge. Now that is customer service. I am new to Texas and glad I found a place that I can trust repairs of my car. The best part? My damaged running boards were replaced with OEM running boards and they look absolutely gorgeous. Thank you Mario and team!!! 10 stars! read more

Geico sent me here after a 16-yr-old hit my new car. The folks at Caliber were very friendly and very helpful. They explained to me what would be fixed and what would be replaced and did it all within the estimated time frame. I got my Corolla back. good as new, in 5 days and left happy with the work done on the passenger doors and quarter panel. read more

This is my second time going to Caliber Collision for my Geico claim. They really helped me out with my car. They gave me a daily updates and they finished faster than expected time. Some people like to pick their car up on a deadline, but I rather have my car back to me as fast as possible. Before picking up the car, I personally got a personal walk through with their employee and I went down to every part they replaced and worked on. Be advised, I go through each and every crevices they said they worked on. I am impress by their professional work and attention to detail. They went beyond the call of duty to cleaned up the mess I left behind in my interior. I felt a bit bad to do that to them, but I will be going back there to personally thank them. I know who to go back to if I have to file a claim with Geico again. Again, thanks Caliber Collision. Semper Fi. read more

I wrecked my car and thought it was probably totaled. Took it into Caliber, got a rental car at the location, and they completely fixed it in one week. Picked it up and they had even washed and vacuumed it. The whole process was fast and easy. So happy to have my car back! read more

And, it may be that it should be a '5'! It took almost 4 weeks to discern that my car was a total; I didn't want that, but it was a front end collision and it is a process between insurance company and Caliber to determines the amount of damage. Ultimately, the car was totaled. The staff at this store from management, to the reception desk, to the gals and guys working behind the scenes and in the shop, were al wonderful and helpful in their own way. This is a quality location, close to my home in Plano, and I'm thankful that I had my car taken there. In the final analysis, I'm happy with my settlement with GEICO, the staff at Caliber are A+, and my new car, a Nissan Rogue sold to me by Swann, is full of great new technology and exceptional drivability. Thank you. James Rosenberg read more

I had a Geico claim that sent me to Caliber Collision and I'm glad they did. It was painless to walk in with the adjuster, hand them my keys, get a rent car, and not see them until my car was 100% ready. After a couple days they called to say they got one of the parts in but it was damaged, and let me know that it would take them another one or two days. While I wasn't happy it took so long, at least I knew why. My truck looks great so I have no complaints. If I receive any car damage I will go there again. read more

I chose this location because it was one of my approved insurance locations. I made a 7am appointment to get a quote, and Kenneth Karraker was there to help me. I was sideswiped in rush hour, so I already knew the damage was minimal...but this is a lease so I needed to have it perfect when I returned it. Anyway, he took one look at it and said he could probably buff it out, touch up the 2 paint spots, and I wouldn't even need to bother with an insurance claim. Sure enough, he brought it back quickly and it was just fine...no sense in replacing/repairing anything! He wouldn't let me pay him for labor, and I was in-and-out in 30 minutes! Kenneth has definitely earned my business for any future car repairs. read more

Got my car back. 1. The lugnut was stripped out. 2. There was zero alignment done after told it was. 3. They broke my door panel by overtighting the bolt. 4. They tried bending out my panel on right side and chipped the paint which they didn't fix. 5. They didn't put light bulbs in my front or back markers. And 6. The paint was so jacked up. I found clear coat hanging off the fender well the size of a quarter. 7. They didn't fix any internal pieces that was ripped off. So! Took it back to get that fixed got my car back with alignment good. Paint and a outward dent on passenger side still there. Only put light bulbs in the rear markers. Fixed the stud and lugnut. The paint is already chipping on the edges of bumper. Literally. Missing screws on my inner fender well. The clips that hold the bumper to the fender is already starting to split. They forgot to fix the clear coat on fender. I expected my car back how it was before but nope. They threw it together and completely jumped past quality. read more

I would give this place negative stars if I could. HORRIBLE customer service as a result of being overbooked and extremely busy. If you're trying to cram each customer into every second of the day, you can't really work with people or give quality customer service. Another company squeezing every last drop out of people's time. read more

Took my girlfriend's car in for a estimate to compare verses the Kia Dealership and very happy we did! Not only did we save $600 on parts & labor but once the part arrived the work was done within minutes. Completely Satisfied! read more

I went to Caliber Collision as part of my Geico claim processing and I was so very impressed with the way that this repair shop and the Geico claims rep, Brian, handled the repair of my 2004 Jaguar S-Type. The car was in the shop for a couple of weeks and, when I went to pick it up, I discovered that the replacement grille was not the same as the grille that was on my car initially. I was extremelly upset that the look of my car had been significantly altered. Brian, the Geico representative, maintained his calm and professionalism and assured me that they would correct the mistake. It took some time but everything taken care of. The rental process was just as smooth and I have to say that I'm 100% happy and satisfied!!! Initially, I was concerned about the service I would receive based on some of the reviews that I read prior to taking my car in for the repairs. I'm very happy to report that my experience was great. Way to go Geico and Caliber Collision and a special thanks to Brian!! L. Wallace read more

To put things into perspective; I would rather shoot myself in the foot before I step in the general vicinity of Caliber Collision (PLANO, TX). I am completely shocked with my horrifying experience at this establishment. I took my luxury sports sedan in Caliber Collision for a very minor dent in my rear panel. Once this was fixed my car would barely even run when they gave it back to me. To find out from my dealership, they had lifted my car in a improperly fashion and completely crushed my gas tank. Finally, after two months of wheeling and dealing, they said they would replace the gas tank. So, they take over a week to replace my gas tank? What justifies an entire week to replace a gas tank? When I did get my car back.... MY PERSONAL BELONGINGS IN MY CAR WERE MISSING. Over 200 CD's, everything in my console, down to the petty change in my cup holder was all gone. I didn't even have my car's owner manual left when I got it back for the second time. Overview: They f'd up my car, most of my person belonging went missing, and there is absolutely nothing I can do about it. I will take this as a learning experience and WILL NEVER use this place again. I would NOT recommend this place to anyone. read more

I would Never recommend this company. My vehicle had one dent, pin striping, one dented rim and needed alignment. After the first 2 weeks they called and said ALL repairs were done. After inspecting the vehicle, they had not replaced the rim, only repaired half of the pin striping and put the damaged badge back on my vehicle. Upon pointing out the un finished scratches I was informed that they would "buff out"... Yet these steps weren't taken. It took another 2 weeks to "buff" scratches, replace my emblem and rim (which insurance payed for the first time around). I still have damages/scratches on vehicle from the accident AND MY ALIGNMENT IS STILL OFF! They did the Absolute bare minimum to repair my vehicle to before accident condition, and tried to get away with not replacing items payed for by insurance. I would NEVER recommend this company NOR will I return. Even more aggrevating... Calibers own website won't let me submit a review, "I.T." problems?? I feel a grade of D-minus is generous at this point. So here is my review! Hope it helps someone. read more

If I could give zero stars, I would. From start to finish, I had a bad experience. Like the previous review, I would rather pay for the repairs myself then take my car back to Caliber. When I dropped my car off (I had an appointment) my adjuster was not there so I had to fill out my vehicles assessment sheet myself. I was told to call the next day to speak with my adjuster. I called a total of 5 times that week and left messages. I also sent two emails to my adjuster. I never received a call back until a message was left on my phone giving the estimate. I returned the call but never actually spoke with my adjuster. Another message was left (after two weeks) saying that after my car passed the quality inspection, I could pick it up. Again no call back. When I picked up my car two days later the blinker they replaced did not work. When I took it back, I waited in the lobby for my adjuster for at least 30 minutes before being told he would be late. When I picked my car up the next day, I noticed on the way home that all my items (including my check book and car manuel) were missing from my car. When I called to see if it was maybe left it the service department, I was met with total indifference and the "manager" of the service department actually told me "I don't know what you want me to do about this". He took my number and SURPRISE never called me back. I had to file a police report. I still have not even received a follow up apology or anything from Caliber! IF you value your car like I do, don't even drive into the lot of Caliber! read more

I just did not have a very good experience with Caliber. I brought in my Audi to them because I am with Geico who happens to have an office inside of Caliber Collision. They had my car for over a month. I had to bring the car back twice because of poor body work. The car had hail damage so the wait was long to have the car worked on since everyone had hail damage. My biggest gripe is that when I got my car back some dents were not fixed and door panels were not replaced properly. One of my door panels were bulging on the side. I was not happy at all. I'm a really easy going person but I was just not happy at all with Caliber collision. The manager was understanding and I felt kind of bad for him because his workers were the one who were performing the poor workmanship. In the end I got just about all of the hail damage out but then I had door panels that were not put back together properly and missing bolt hole covers for the rear passenger doors. I think 1 star is correct because the manager tried to make things right but in the end it's about how your car is returned to you. read more

Trish Good is THE BEST service advisor I have met. This is the second time my vehicle has been to this location and the first time was great, but doing things once is different than performing well consistently. This place is great consistently. They go above and beyond with every part of the transaction. Trish kept me up to date on my vehicle progress and was very personable. My vehicle's interior was deep cleaned during both visits, and cleaned to the point I would expect to pay a detailer at least $100. My car was buffer and cleaned up to a degree I did not expect at all as well. Even the front desk attendant while busy was always on top of things which makes you feel more confident leaving your vehicle in their hands. Long story short they care, all of them. I'll keep this as my location for the foreseeable future. read more

All of the staff I encountered here were friendly and professional. The quality of workmanship was great and they are efficient! Tom is fantastic! read more

i've been here a few times, for collision repair and for dings. they're fast, efficient, friendly, and great communicators. they don't have time to bs you. they're usually busy with a full garage for a reason. you can expect accurate quotes with low costs. i will continue to use and promote them for repair/paint. also, the lifetime guarantee is good to have in your back pocket. read more

Had a great experience with Caliber Collision. There was no wait when I dropped off my car, everyone was friendly and welcoming. They called and kept me updated on everything throughout the week while I waited for my car to be repaired. The enterprise in the building was very convenient, and even helped give me a rental that was suitable for me without me even having to ask. The entire repair process was swift and stress free! Definitely recommend using this location. read more

This place was has a very sweet front desk Mrs Cinnamon is very good at her job unfortunately I did not get Mario this time around I was placed with Simon who was either very swamped or just did not care I did not get updates on my car and my car was ready Thursday and did not get it till Monday I had to call in to inform my self when receiving my car he was not present to do a check with me a fella came out said thank you and took the rental back for me and I left having to come back a few days latter for some unhinged pieces read more

This place is awful, do not go here EVER. It took them 3 weeks to fix some minor hail damage on my car. We only went here because it was close by. They kept quoting that the car would be done 2 days from when we called. This would have been fine if they hadn't done this for the next 2 WEEKS. Who does that? Apparently these people. They are extremely unprofessional too. Upon receiving my car from them my battery died only a couple hours later. My battery was working just fine and had at least another year left on it, according to the Toyota service center. Also, I noticed either a piece of my car or another person's car was left in my trunk. It looks like rubber trim. They also left another customer's invoice in my car, so thanks for that. I have some other woman's information due to their lack of professionalism. Don't even waste your time coming here. You'll get your car back with more problems than you started with. read more

AWESOME!!! GREAT customer service!! I went here after an accident. They looked at my car and gave me a quote, so I scheduled an appointment for the following week. I dropped the car off and they told me it would be ready the next day. I got a call later the same day I dropped it off and it was already ready. They explained everything they did in full detail and my car looked brand new! They were really awesome! I would definitely recommend them to anyone I know. Thanks for being on top of it Caliber Collision (Plano, TX)! read more

I recently was in an auto accident. I took my vehicle to caliber collision on Central Expressway in Plano for repairs. They went out of their way to make sure it was fixed and kept me posted on the progress they were making. I would definitely use them again and refer all my friends to them. read more

A very poor repair job in my opinion. Also, they try to bully you if you don't stand up for yourself. I would have preferred to give 0 stars but that's not possible. read more