Had my son's car fixed by these guys. Super job. Great communication throughout. It drives…read morebetter now than when we bought it! They did an amazing job. Props all around.

Family owned and operating with integrity. I would trust them with repairs and maintenance…read more Richardson is a great location.

Had a slight emergency with my car when a seal failed on my oil separator which caused a vacuum…read moreissue. Fortunately I live only a few blocks away and was able to bring it in. Dave took at look and immediately diagnosed the issue. They ordered the OEM part for my Audi S6 and put together the quote. As part of the quote he built in some additional charges that they could have incurred. Once it was all said and done, they ended up not needing some of the supplies and time so the final bill came in lower than the quote. Now for the kicker, about two weeks after the car repair was completed, I received a call from Dave. He informed me that their bookkeeper was doing an audit on the repairs and noticed that there were a couple of seals that were included in the original quote that were not needed. So he calls me and tells me that they owe me a refund. Who does that? These guys know European cars and are very up front and honest. I won't be taking my Audi any where else in the future.

I broke down in Dallas while on a cross-country road trip in a vintage 1990 VW Westfalia van that…read morewas the kiss of death-- no one in Dallas would work on such an old vehicle, until I spoke to Dewey in Customer Service... They were my only hope of getting back home to Tucson. They couldn't find anything wrong with it at first, so I picked it up only to break down again less than a mile away in the middle of an on-ramp to the Dallas Parkway. Dewey quickly sent his tow truck, and after a test drive with his technician, Dave, worked diligently after hours until he solved the problem. I drove away the next day and made it to Tucson-- Dewey even called me back to make sure I made it home ok! That is customer service! Grateful to be in such good hands.

Had a clunking noise for months, dealer quoted me $1200 for inner and outer tie rods…read more Came to Road Masters for a second opinion. They diagnosed it properly, freed a seized jam nut, tightened everything, and did an alignment. $230 later, noise is gone and the car feels perfect. No upselling, clear communication, and honest work. Glad I didn't listen to the dealer. Highly recommend.

I only brought my car here for a state inspection. They happened to be the closest inspector to me…read morewhile I was driving and saw that my drive cycle had completed, and I needed to get it done before a check engine light came back on. That said, I could tell from talking to Steve (and also watching him briefly interact with another customer) that he is legit. He reminds me of every mechanic I've really liked and felt like I could trust. You can just tell with some people by how they talk about what they do and how they look you in the eye that they are trying to do the best work they can for you and not just looking at you and seeing dollar signs. I have been going to the same mechanic for 15 years so probably not looking to make a change to that right now -- don't fix what isn't broken, right? -- but If I ever need to take my car somewhere else it will be here.

We recently got a new set of tires and noticed our car was pulling to the right so we knew it was…read moretime to take it in for an alignment. A family member recommended we take our car to NB Exxon Center. I'm so glad we listened to that advice! Sammy, the owner, took great care of us and our car. He provided excellent communication throughout the entire process. Our car was ready when promised and the charge was reasonable. We appreciated Sammy's honesty and attention to detail. We will definitely be back!!

He has worked our cars For years. Now my grown children, friends and relatives go there. All have…read morebeen impressed with his work.

M&M Auto Service is tuck away in a strip of buildings right below Trinity Mills Rd in Carrollton…read more He specializes in Mercedes repair but has been excellent with both my Lexus LS400 and my company Ford F150. I have been so dissapointed with my mechanics from the past (Christian Brothers, Guy built into NAPA in Coppell). I would start to get a bit of confidence in them and then they would do something shady or dishonest to ruin it. Moe at M&M is different. My coworker brought me along with him to pick up his car and when my Lexus LS400 started having issues I brought it in. That was about a year ago and I have come to Moe for everything from oil changes to engine repairs since then. Every time I come in he works hard to find out the REAL problem with the car and fixes it. He will look around and try and find the best buys on parts for your car as well. He has saved me countless amounts of money and I could not be happier with him. I have finally found a mechanic for life. GIVE HIM A TRY!!!!!

I'm still in disbelief how awesome this place is! I've gone there 3 times now and every time he is…read morehonest, saves me money and is quick! You won't find better service anywhere! I highly recommend checking out m&m and will be a loyal customer forever!! He didn't even want to charge me for checking my car and telling me what was wrong, and he didn't have to fix anything. His honestly and customer service are so rare in this world today. Thank you a million times!!!

I've been going to these guys for years, and I can't recommend them enough. The quality of their…read morework is matched only by their integrity. Even if I lived far away from this place I would still come here every time.

I never feel unsure when bringing my car to these guys. They have always been honest and fair and I…read morenever leave with the feeling of wondering if I'm being taken advantage of or overcharged, etc. Excellent service and professionalism every single time.

I was leaving a store when I saw a sign advertising a tire sale. I was actually looking for tires…read morefor my C8, so I decided to stop. I knew this was a newer shop in Garland, and that's where I met TJ. This young man was great! TJ would not let me leave without trying to close the deal -- a real salesman who knows how to do his job! I honestly didn't think I would buy tires that day, but they gave me a deal I simply couldn't pass up. They beat every other price I had found around the area. The customer service from TJ and the entire team was excellent. Everyone was friendly, professional, and made me feel like they genuinely wanted my business. I will definitely tell everyone I know about this place. Thanks, TJ -- great job and way to close the sale! You earned my business.

They are either INCOMPETENT OR DISHONEST. I came in for an oil change, as I saw a sign at the…read moreFrisco location advertising synthetic oil change $49.99 - so since I was going to be near the Garland location, I went there. As told about 30 minutes is all it would take, over an hour later, they were finally done. Then the surprise bill came...$131.00, when I asked why so high, I was told that the truck takes 6.5 qts of oil - I pointed out I can buy all the supplies at Wal-Mart for under $40 and I pointed out the sign at the Frisco location. I was told they would price match the Frisco location, yet still charged me $68 Then they send me a report of required maintenance... They said my engine air filter was dirty and needed to be changed $34.99 - My truck has a reusable K&N filter that just needs to be clean. It even has a bold sticker on the cover stating this! Next, they stated that the cabin filter was dirty, and needed to be changed $49.99 - this filter was changed less than 30 days prior with an activated charcoal filter - not dirty. Next they stated the right front upper control arm (UCA) ball joint boot was crack/torn and they could change the UCA for only $610.99 UCA are not that expensive and it takes about 30 minutes. Yes, you need an alignment, but still... Next...They claimed the rear shocks were leaking and that would cost $472.99 to replace....give me a brake...you can buy a pair of high end Bilstein shock for less than $200 Then they suggested new spark plugs for ONLY $722.50 ! the plugs are $13 ea. Retail...so that's about $100 so what $622 labor!?!? Toyota doesn't recommend plug service till 100k miles (I'm at 77k) Then they wanted $217.99 to change the serpentine belt - I did it myself for $30, for a quality Gates belt and it to 30 minutes. Upon examination of the old one, there was not 1 crack. I took the truck to an independent shop for 2nd opinion, they could not fin 1 crack or tear in the ball joint boot. Also, the rear shocks were not leaking, the were covered in dirt from driving, so when the truck was lifted, it exposed the clean upper part. If you have no idea what you're doing I guess you might think it's leaking - or if you think the customer has no idea, you can take advantage of them. I sent in my requested feedback - they never reached back out to me. I can't speak about other locations, but stay as far away from this one as you can - as I said they are either INCOMPETENT OR DISHONEST!

Texas Collision Centers #01 Central Plano took fantastic care of our car repair looking like…read moreherself again! The sincere kindness, professionalism and valuable service provided by their team, and especially our service advisor Staci H who went above and beyond from her daily updates provided throughout the process, getting our car completed two days ahead of schedule , and her positive and understanding attitude towards us! Additionally, the hospitality and pleasantries of the front office group was outstanding as well! Thanks again taking such good care of our car repair and for the outstanding service and experience we had in dealing with y'all

I cannot comment on the quality of repairs performed by this shop because I ultimately chose not to…read morehave the vehicle repaired there. However, I believe consumers should be aware that I was required to sign a repair authorization before the shop would prepare an estimate for my insurance claim. My vehicle was non-operational and was brought in for evaluation. The shop concluded the clutch was the source of the problem and began extensive body teardown work as part of the estimation process. After the vehicle was returned to me, I had the transmission removed and the clutch components were found to be largely intact. The actual problem appears to have been internal engine damage rather than a clutch failure. What surprised me most was the extent of the teardown performed before I understood what would be involved. At one point, major body panels had been removed from the vehicle even though no repair work had been authorized beyond the estimate process. After I raised concerns with both the shop and my insurance company, all charges were waived and the vehicle was reassembled and returned to me. The truck appears to have been put back together properly and in substantially the same condition it was in before the teardown. Based on my experience, I would recommend that customers ask detailed questions about what authorizations are being requested, what teardown work may be performed during the estimating process, and whether the shop is performing a body estimate, a mechanical diagnosis, or both.