Mr. Steven Rodriguez, along with team member Leslie, can be relied to get the job done RIGHT, at a reasonable cost and QUICK. (R Rear quarter panel dent, scratch and full paint repair, was under 5 bus days.) They dealt with insurance, rent cars...the whole nine. I just tossed them the keys...the process was easy and and painless. THANK YOU read more

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My experience with Caliber Auto Glass was the best I've ever had with a windshield replacement. These guys are pros. Joseph Malone did a great job and gave us great customer service. He even helped us troubleshoot a problem with our sunroof which had nothing to do with windshield replacement. Really pleased with him and Caliber Auto Glass. Price was lower than I expected, too. read more

Repair wasn't done correctly. A FIRE started on my truck while in their shop. I was told everything would be replaced/Repaired by Caliber Collision. ....That was a lie. I was charged and my insurance was billed for work they didn't even do!!! Illegal and fraudulent!!!! An hour after picking my truck up, my check engine light came on. They ordered new O2 sensors and I brought into another Caliber Collision. An hour after leaving this location...check engine light came on again! After taking my truck into a different mechanic (Not Caliber) to try and get the O2 Sensors fixed properly fixed, the mechanic informed me that they couldn't do anything because my entire undercarriage was burnt including melted wires and harnesses. And, all metal was still charred and oxidized from what looked like a fire. No wonder the O2 Sensors weren't working. Now...I am left with a truck with damage to the electrical system that we don't know how deep it goes. I would highly NOT recommend using this company. read more

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They took my appointment. I got an email confirmation that the insurance had been assigned. I got a text confirmation of my appointment. When I showed up it was as if I had never called them. They would not accept my car and said they had no record of contacting them. I know that it is possible that people call one location and show up to another. However, that was not the case this time. I am certain of the location and have email and text to back that up. I understand backlogs and shop's being too busy for timely service. But this sort of customer run around is entirely unnecessary. read more

Great customer service! Rep was very commutative and understanding towards what otherwise was a very stressful situation. They made me feel heard and valued. They also walked me through the entire process and explained it in a way that was not confusing. Highly recommend taking your car here if you need reliable and quality service. read more

I have never been to any shop before that takes such a good care like this location! Very happy with my service! Especially Chris was so detailed and professional. Thank you so much! I feel like I didn't say that enough to the whole staff. Y'all really awesome!!! read more

David provided a prompt and accurate estimate, date of repair, and service. Mine was a replacement of equipment. The turn around of the entire exercise was professionally completed. read more

My in-laws' car had big collusion. We got our car fixed here in very quick time. The customer service is great. The mechanics know what they are doing. What sets them apart is their commitment to complete the work in time. To fix the gas port, they work over time to meet the timeline they originally committed. read more

Caliber Collision - Gas port stays open - Body Shops Near Me - Plano, Texas

Quick call backs. Honest information. If ever needed again I'll work with this team. Other caliber didn't return calls or seem to want business. This team was fantastic read more

Friendly service, and very quick response times. Were upfront and honest about the condition of my vehicle, and kept me in the loop during the repair process. Did a great job with the repairs and in a timely manner. Would highly recommend. read more

Ok I usually take these reviews with a grain of salt because I don't know what is true and what is a bunch of BS. But this one aint no BS. Took my Chevy Avalanche to Caliber Collision on K Ave in Plano after some guy ran a red light while he was turning right and hit me. His insurance wanted to total the truck because the replacement parts were too expensive. But after negotiating with my approval to use recycled parts rather then buying new from the dealer they agreed to pay the cost. To make a long story short This Caliber Collision did a fantastic job! Looks even better then before the accident. I chose this particular Caliber because it had many good reviews and am glad I did. I would recommend this shop to anybody. They really know what they are doing. Thanks Caliber! read more

Caliber Collision - Caliber Collision Before - Body Shops Near Me - Plano, Texas

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Matthew and his team were incredible. We accidentally drove through wet cement, and he was able to take care of our car. It looks and drives like new again. So thankful!! read more

Absolutely the best Auto Collision Shop I've ever worked with. Their customer service and quality of the service received was off the charts.!! read more

i had to wait forever to get my car is was a simple bumper replacement and it's taken them 3 weeks to fix my car they told me it would be done 10 times but it was never done i'm still waiting read more

Excellent Customer Service here by Jake! If I ever have a need for auto repair I would definitely use them again!

I needed an estimate written after I was hit my trash that flew off a truck on the highway and while there are some shops closer to my house, I'm so glad I came here! Jake was super helpful, fair and informative on the difference in processes for insurance and customer-paid. His manager, John, took the time to introduce himself and offer some suggestions too. Their team did a great job getting the damage fixed in a timely manner. Good as new! Thanks guys! read more

My parked car was accidentally hit and damaged recently. To help save the really nice guy who hit me from having his insurance go up, I got out of pocket estimates from 3 reputable shops in the area. While they were all helpful, my initial meeting with Johnethon of Caliber Collision in East Plano was fantastic and stood out from the rest. He was methodical (he covered in detail what he saw and what was likely needed in the way of repairs and what else could arise), knowledgeable (he explained things clearly and in terms I could grasp, being that I am not super car savvy), friendly, and patient with my redundant questions. I also didn't feel pressured when chatting with him. I called a few times on and off after that and spoke with a gal name Amy at the front desk. She was friendly and always gave me detailed info. When I contacted the guy who hit me to let him know the out of pocket price range, we agreed it made sense for him to run it through his insurance instead. At that point, his insurance told me I could choose the repair shop but they happened to have an adjuster at another Caliber Collision location in Plano as well as a rental car company attached. Meaning, I could get everything done at once, all in one place! I researched reviews for the shop they recommended and decided I preferred to stick with Johnethon. I felt so confident in this decision that I literally drove out to a shop a little ways from me to have the insurance adjuster inspect and estimate my vehicle. I then took it back and dropped it off in East Plano for repairs with Johnethon. I appreciate how communicative he has been with me through the whole process. He made it super easy and convenient for me. He ensured that I was quickly picked up and taken to the nearby rental car place as soon as I brought my car in for repairs. When the repairs were complete, he even met me in another city on a busy day to swap out my car with the rental car. The repairs were fast and everything looks fantastic! This was such a great experience; I am impressed! I would definitely recommend this specific Caliber Collision off Avenue K in East Plano, as well as Johnethon and Amy. You guys did a great job! Thank you for making this a smooth process! read more

Absolutely do not go to Caliber Collison or at least this one. Worst service I have EVER experienced. I got into an accident and sent my car to caliber to get an estimate on repairs. It took them a week and a half to tell me the car was "totaled" and that they would not fix it. My car was originally drivable but apparently they removed parts to make it non-drivable and refused to put them back on so i could drive the car to another mechanic for a different opinion. The accident happened on the front of my car so i have no idea why they removed the bumper or anything else or why they "couldn't" put it back on. Johnathan is the person we dealt with and he was rude, slow, and very uninformed. I can't believe the service I received here and hope no one else has to go through it. read more

Had to stop in to get something checked out for my car recently, and I was very impressed with the level of service I received. Brad and John helped me and were extremely polite, honest, and helpful. Highly recommend this location!! read more

I am a partner in a service industry that relies heavily on our service fleet. We had hail damage on one of our service vehicles and made the mistake of taking it here because of it was close to the service tech's home. After two weeks I called them to find out the status of the repair figuring they would tell me I can pick up the van soon and that is when they notified me that they were not even going to be able to service the vehicle. Being in the service industry business I understand that communication is very important because people are relying on you to keep the doors open and the lights on. Too bad they do not! read more

I was very disappointed with this location. They did not honor their commitments. I was given estimates and an appointment to bring my car in. I was pleased until they called on a Saturday to say they would not honor their quote and appointment. This meant waiting until the beginning of the week to start from scratch. If you cannot do the work best to not say you can, make an appointment, and complete an estimate. It is best to say so up front and not call later to say "I didn't understand quoting this would get me in trouble." read more

Caliber Collision was amazing! I needed to get my bumper replaced and I was going through my insurance. They took care of coordinating my rental car with enterprise. Kept me updated through the entire process. They went above and beyond to make sure I was taken care of. read more

State Farm recommended this location for a repair of a rear quarter panel and wheel that was damaged on a 2012 Grand Cherokee. The main contact guy was very friendly and responded to emails quickly. When the car was ready, I noticed that they had scratched the new door paint putting the door handle back on. I needed the car that weekend so I took it and was going to bring it back on Monday so they could repaint the door. Once I had the car home, I realized that they really dirtied up the black interior with dirt all over the roof, flooring, and seats. It would have been nice if they could have cleaned it up a little if they were going to dirty it up so much. The car also pulled to the right and needed an alignment even though they had said it was already done. I dropped it off again on Monday and they repainted the door and said they did the alignment. When I came back to pick up the car, it still pulled to the right and there was a receipt and bag of BBQ seeds in the car like they were using my car as their personal errand vehicle. I didn't bother giving the Jeep back to them for a third attempt at the alignment as I just wanted my car back. I've since noticed something is rattling in the rear roof area that they worked on. Over all, the contact guy had great customer service skills, but the actual work that was done was subpar and I also didn't appreciate that they were driving my car around town to run errands. 11/15/15 Update - I've needed to take my car in two more times for repairs and State Farm keeps recommending this place. I've turned them down and gone to Service King off 75 and Herbs Paint and Body off of Greenville Ave and Prestige Cir. Both places were fantastic with clean modern setups where you don't mind taking your car for repairs. They both returned my car to me quickly, fully repaired, and no dirt or food from errands left in my car. Avoid this Caliber Collision as there are much better options out there. read more

Caliber Collision - Front entrance. - Body Shops Near Me - Plano, Texas

The service and attention to detail at this shop is superior!! Ask for Chris Pak to get the best service possible. He saw to it that my 2018 Mustang was repaired perfectly, as if it were his own car. He communicated with me every step of the way, so I knew I had the right shop and the right man for the job. Your car will receive the best at Caliber Collision on Ave. K in Plano. read more

The customer service was excellent and they did a perfect job on repairing my car! Jaymee kept me updated on the status of my repair. I would recommend them to anyone. read more

Hail damage, had several places "quote" and said would keep my car 3 months. Waited awhile, took it to this Caliber location and met with Jaymee. They checked it out, coordinated with my insurance, got it back to me in less than 2 weeks. Looks grreaatt! Jaymee texted or emailed me regularly with updates, actually shaved off some repair time. I also had a parking lot ding so we went to insurance again, covered, and they fixed it as well, within the time frame. AND they detailed the car in/out before I picked it up. Also coordinated with the rental place, had them pick me up at Caliber. No negative items at all. They have followed up to be sure all is well. She and Caliber are my body shop forever. read more

I have to rave about this place and the manager there. Had an awesome experience last month here. Long story short, I had used Caliber Collision a few years ago for some rear trunk damage from a collision. Their policy is that they'll cover any part that they've touched with a lifetime warranty. Sure enough, a tail-light with a bad connector BMW was charging me $500 for was touched by Caliber a few years ago (mind you a different location). I brought my car in to this location and the manager immediately accommodated and assured me that they'll fix it for free. 24 hours later I paid $0 and came out with a working tail-light. Good for these guys. The manager and staff are first class and should be recognized for it. Good leadership is always apparent and leads to a solid running business. read more

Just stopped in due to some scratches I had on my truck due to me trying to be a YouTube hero and diy a project. Aaron Grossman immediately help me out and I'm on my way out with a spotless truck. EXCELLENT customer service! read more

walked into caliber inquiring about a minor repair and everyone there were amazing! No I didn't need to use caliber at this moment due to the small dent that popped out by hand but if I ever needed collision work caliber would be the place of my pick. read more

My wife recently got into a minor accident in our 4Runner. Years ago I had previously taken a vehicle to the Caliber off of 75 in Plano and they did a great job. I needed a new headlight, front bumper, and driver side quarter panel installed and painted. Only reason they are getting 2 stars is because they were friendly and helpful and the rest of the job did come out looking good. The real reason for the 2 stars is because when I got the vehicle home I took a closer look at the job. I noticed under the passenger side headlight there was a decent sized chip under the headlight as if while they were installing the bumper they chipped the paint. Also, where the bumper meets the quarter panel looks like the paint is either flaking away or was rubbed against each other causing paint to be removed. I contact the shop immediately and they tell me to bring it in and they'll take a look and get it fixed. This morning I bring it up there and he tells me give him a few minutes and they'll get it fixed for me. Hmmm....a 2 week paint job and then a 5 minute touch up fix? Already sounds sketchy. My service advisor comes to get me and lets me know the truck is ready. He also hands me a bottle of touch paint and says that it may need a couple more coats! Wait, so I'm fixing your paint job myself? The best part is that the touch up looks even worse than it did when I brought it in. I've already spoken to corporate and they will be resolving the issue, but wow. After 2 weeks, and apologies for the job taking longer than expected, you would think I wouldn't have an issue at all. read more

Caliber Collision - Body Shops Near Me - Plano, Texas

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Thank you Caliber! i love my car again! Many thanks to Eric Temple and Larry Cole at the Park location West Plano for not only making my car look like new but for making the entire experience a great one. Everyone is attentive and helpful and your extra TLC and attention to details I even missed was so appreciated. Cannot thank you enough and have already recommended you! Debbie Plano TX read more

My car was hit in a parking lot and the insurance company gave me a list of places to take the vehicle. I'm so glad I chose this shop & this location specifically because Jake was AMAZING. He went above and beyond when it came customer service and getting the job done. Thanks for turning a bad situation into a great memory! I was kept up to date on what was going on every step of the way & I couldn't be happier with my experience. read more

Got rear ended by some woman and so I took it in for repairs. It was covered by insurance so I'm not complaining. It's out near Plano's old downtown and the facility is on the small side as it only has one row of parking out front. The employees are well spoken, friendly, efficient and professional. Honestly I don't have anything bad to say. They offer you drinks (sadly no beer) and they have food too while you wait. If you have hellspawn, they have a small kids' table with coloring books and stuff. I was pretty impressed by the final results. For starters, I took a picture of the fuel level and odometer before I sent it in. When I got it back, the mileage and fuel level were identical. No secret joyrides were taken, so that's a good start. (Granted, I'm not sure anybody could've gotten much joy out of my piece of crap car.) The radio was still where I had left it. The paint color seems to match perfectly and even though the damage was on one side, they basically refinished the whole bumper. They were pretty generous with the clear coat too by the looks of it. If you really wanted to be OCD, there were a handful specks of dirt or something trapped in the clear coat, but it was only visible from a distance of less than half a foot. No big deal. They also sprayed down the tires with that glossy finish. Not too shabby. read more

The guy that deals with Farmer's insurance (sorry I'm really bad remembering names) was extremely helpful. He totally gave me some inside scoops and helped me save money. The lady at the front desk was also very helpful. Customer service was amazing here. Thank you!! read more

Great service and kept up to date on when repairs would be complete. Came highly recommended and I now see why. Very satisfied customer here. read more

Matched the paint well. Left marks in my interior. Ordered the wrong wheel. Then when they did get the wheel, they held it for one week, did not call even after that week. Also took them a week to get the estimate approved. Lost a piece to the bumper. Biggest disappointment? Misplacing my car key for a couple of days. Nice polite staff. Asked for the Manager Daniel to give me a call, and he has yet to make that call. This vendor was recommended by 1st Century Insurance (Farmers). read more

Highly recommend this place for collision repairs. Mike was who handled my claim and kept me updated through out the whole progress of my car. My phone was having issues and he even sent me an email instead to let me know that my car was ready. Thank you guys for being so helpful! read more

Wow, it looks like the other Caliber Collision locations need to take notes from this one! A teenager hit my Cadillac one day and did a major number on the front end. They took full responsibility and their insurance was Geico. I can't believe how smooth everything went. We had a rental car within 24 hours & our Cadi was picked up within 4 hours. Caliber Collision staff was friendly, quick and always returned our calls quickly. Later, we had issues with the headlight and a small leak. They immediately took the SUV back and called Geico to get additional approval and we were back on the road in no time. Thankyou so much for your excellent service! p.s. The receptionist is sweet too! read more

Great staff! Turn around time was FAST! I recommend this place. They even detailed my car once repair was completed. Thanks guys!

I am very pleased with the work and professionalism of the CC at this location. I had a scraped door and broken mirror. I cannot believe how fast they got me back in service and the repair was perfect. I took it back for a minor issue and they fixed it right there and then with no hassle. I would recommend this location if you have need for car repairs. read more