I have used this location before for a major repair and gotten very good service. I stopped by today with a minor issue and customer service took my car right back to fix the problem, no charge. I hope I don't need another major repair but will definitely use Caliber Collision again! read more

Came to pick up my car and no one is in the front office area. Currently 1030am 12/10/25. Looks like there is a meeting in the shop so I walked over where two employees were able to see me (looked directly at me) but I guess they were not concerned with me having free reign of the office. read more

Ken made sure I was updated regularly about the progress with my vehicle. Drop off and pick up was quick and easy. Caliber detailed the outside AND INSIDE of my SUV which made it look like a brand new vehicle. I could not be happier w/ the body repairs and service I received. Thank you so much Ken! read more

Needed work done on a hit and run with a short turnaround and they delivered! Incredibly nice staff that is honest and truly cares about the customer. Aris was incredibly helpful and kept me updated the whole way through! read more

USAA insurance sent me to Caliber for repair of bumper on my car that was hit in a parking lot. The people at Caliber where just great and the repair was top notch.There was a glitch in the power to the break lights that caused a problem but they took care of getting me a rental suv while the problem was resolved. Great bunch of people with an extra bonus of having a real live person (Leslie) answering the phone with the customer not having to go thru a push number system to try and get a real live person to talk to. read more

Recently had some damage to my car due to road debris and Geico suggested this place since I could get my rental and just drop it off all in one place. I dealt with Mario and he was super easy to deal with. He kept me informed throughout the whole process and even helped me out with additional repairs that needed to be done that insurance wouldn't cover at a slightly discounted price. The receptionist was always friendly when I was there and they had my car completed in the timeframe committed. Overall you couldn't ask for a better experience. Hopefully I won't have to use them again but if I ever have a need I'll definitely be back. read more

unprofessional Very bad paint job The quality check before sending the car to the customer is very bad. I brought two cars in to do the work from being hit by hail. It took about 1 month. received the first round of phone calls My car had a very bad paint job, was repaired and a few days later got a second phone call, paint still bad, took it back for repair, third time had a new scratch on my car. Not recommended to come here You better take the car to the dealer. read more

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My parked car was hit by a driver going too fast through a parking garage. As a Caliber employee, I knew exactly where I wanted to send my vehicle. I was expecting the usual stress that comes with the process of insurance, approvals, rentals, etc. However, Caliber made this process very easy. I was updated at least twice weekly via phone or email by tech Mario, on the stages my vehicle went through. My process took a total of 4 weeks. I heard from Caliber at least 6 times. The insurance company only contacted me twice. Once my car was ready for pickup, not only did the GM bring my car to me, he returned my rental as well. I will definitely recommend Caliber to those in need of car repairs. Mario, Alan, and the Office admin went above and beyond before knowing I was an employee. You guys are appreciated! Thank you. read more

Update: Contrary to their comment below, they never responded to my email. AVOID THIS LOCATION. Brand new car driven only for a few days went in for repairs to the left rear quarter fender and bumper. After a month repairs, the car was brought back with a misaligned bumper and trunk, scratches all over the rear area where work was done, and paint compound stained into the leather seats. Received car back for second time after a week and now there is a huge dent to metal part of front bumper, still misaligned rear bumper, old scratches not addressed with of course even more scratches, and now more paint compound on the seats. I work in the automotive industry and understand the struggle going on right now...but this is outrageous that their manager (Jason) would allow this to even leave the shop not once, but twice. Avoid this location and take it somewhere else. read more

I would advise against taking your vehicle to this particular location. I have personally experienced discrimination due to my gender, minority status, and accent. During my interactions with staff, I have been laughed at while attempting to communicate with them. Additionally, my trunk has been in their possession for almost a year without much communication or updates from them. When I call for updates I am told to "investigate myself" if I try and question them. In the interest of your time and well-being, I would suggest finding a more welcoming and respectful location to service your vehicle. They have no empathy. Save your time and find a shop who does. read more

This shop made my first accident seamless. All I did was drop my vehicle off and picked it up looking like nothing ever happened. Moe and their staff were friendly and easy to work with. I asked a million questions and he kindly explained whole process to me. I Hope this was my last accident but if anything were to happen my car would go straight here. Thank you again guys. read more

Writing this review for my dad, who would like to express his gratitude to this team. He said a man named Hector kept him up to date on the car and the repairs. He was easy to talk to and work with. We live in Bedford and Plano was the closest, available location that would take my car in a little over a month ago. By the time my car was ready, the general manager (didn't catch his name) was so amazing and drove my car and dropped it off to our home!! This man was so kind and friendly and professional and the fact that he drove my car all the way here - we can't even begin to express how grateful that made us feel. The business card attached to the paperwork we had gotten had the name Henry Castillo, who was the service advisor. Honestly, my dad doesn't know if he got the names mixed up with Hector/Henry, but he and I would just like to thank every one involved in the communication process and involved with the repairs. My car looks brand new and I am so happy to have it back. Thank you all for everything! read more

Amazing place. Darren Redden got me in right away.Gave a same day estimate and got approval from insurance in 24 hours and arranged a rental for me. All I had to do was drop off the car to Darren and drive off on rental. And in just two weeks he emailed me saying car was ready. Tuned out there was lot of stuff done and he was able to get supplemental estimates spruced quickly and car is back to its original condition. Amazing place highly recommended read more

I took my car to this Caliber location after an accident and was updated frequently about what was going on with my car... this was awesome! The day I went to pick up my car, I called and let them know I would be there and they asked me to let them know when I was on my way. So I did. When I got there, I was the only customer and it took almost 30 minutes for my car to be ready. I'm still confused why I made that second call...? Then the woman at the front desk charged me for the full amount so I asked why the insurance company didn't pay for it since I was only planning on paying my deductible. She said that the insurance company pays me and them back after all is said and done. I've never been through this process before so I just charged it to my credit card and called my insurance company later that day. As most of you probably know, I only owed them the deductible. This was 2 weeks ago today and the charge is still on my credit card. I've called and asked about it and was told that they were waiting for a check to clear but it would most likely be by the end of that day... 6 days ago. I think I'm most frustrated that NO ONE HAS CALLED ME to let me know anything about this mistake or to apologize. Now I'm waiting for them to open so I can call them again to find out what is going on. read more

I had the most excellent of service on my car this week. It looks brand new, it was done in 2 days and Henry Castillo is the BEST Service Advisor. Their customer service is top notch and so excited to find places that believe in great customer service now days. Thank you Henry! read more

Very friendly and helpful staff. Can't tell that the damage was ever there. Would never take my car anywhere else.

I have my 2017 Kia Forte in the shop right now but I've been using this location for almost 10 years now. Mario Santiago is always 100% and pleasant to work with. He recognizes me when I walk into the front door even if it's been a year or two since I've needed him. This shop and it's team always does their best to take care of every customer. I've witnessed them handling difficult people with respect despite how belligerent they appear to be. They are hands down the best shop in Plano! read more

I was a little apprehensive seeing the rating before going. But insurance (Geico) offering it as a selected shop and most reviews being five or one stars eased my mind a bit (is everyone you meet either perfect or abysmal?). The Geico rep blew through the transaction and offered an opinion about how long repairs would take. This had no basis in reality, but it was obvious he was trying to just get me to the next person. The next person (people) were CC employees who handled it from there. They were politce and courteous. It was a satisfactory experience from there on out. Two issues: A lot of reviews cited lack of communication. That is true. They will say they will call you. They will not. You have to call them. Also, the time estimates had no basis in simple math: The work will take two days. The part could take two or three days. So we think maybe we can get it done by Friday. This was offered on a Wednesday afternoon. Turned out, they did have it done by Friday, but probably padded the amount of time in the estimate to make it look like they were ... I really have no idea. read more

I was rear ended on the highway and my hatchback was completely demolished. I was assigned to Henry as an Allstate case, and he was completely transparent and prompt in his timing with updates to my damages and when my vehicle was eventually totaled by Allstate. read more

I can't say enough good things about the Caliber Collision team at Central Plano. I had work done at another Caliber Collision 2 years prior, that didn't keep. I first went to a Caliber Collision in McKinney, he did a quick inspection said, the Caliber place that worked on my care before was out of his area, but took my info and referred me to the Central Plano team. The Central Plano team reached out and set up a time to see them. I went to Central Plano and from the start, extreme professionalism. We set a day for me to turn in my vehicle that meeting. The day I turned in my vehicle, they had me driven to Enterprise for a rental car. They even gave me a Nissan Maxima not some Honda fit garbage! The work took an extra week, so they contacted Enterprise about extending the rental for another week. During the time they were doing the body work, my battery died. They went and got me a Toyota certified battery for my Highlander. The day I came to pick up my car, I realized that they had my car washed. (It just rained the night before I turned my car in and it was muddy all over). I was low on fuel when I turned my car in and they added some fuel, so they could complete their test. Caliber at the Central Plano location was very professional and didn't bad mouth the other shop that did the work the first time. Caliber honored the warranty and then some. They went above and beyond and made the whole process painless. I want to point out, I paid for the battery! So people won't think Caliber will pay for new batteries! Lol, they just saved me the time and aggravation of having to research and buy a new battery as soon as my highlander would have been returned. I can't say enough about Caliber and will highly recommend them to my family and friends! read more

I was exiting the highway and my tire blew out. I parked at the restaurant beside caliber collision. I changed my tire to my spare, only to find out it was flat as well. After leaving the gym and switching tires I used my sweaty shirt to clean my hands and I was without a shirt. I looked up and saw what was a godsend. I walked over to the Caliber Collision almost in tears after my day and shirtless. I walked up and I asked a lady for some help to get some air for my tire. She put a big smile on her face and came to help me. After about 15 minutes we discovered my spare had a leak. The fact I wasn't getting anything from there and I had an employee put a huge smile on her face and come and help me in a time of need is something I will never forget. I was also very down on myself and the lady was doing everything she could to lift my spirits. I truly hope something happens to my car so I can take it their for my repairs. I know it would be in great hands. I would hands down recommend this shop to anyone. read more

God awful doesn't begin to describe this place. I had front end damage on my Subaru Legacy and after my vehicle was dropped off, Jamie called asking if I wanted my car to be classified as totaled to the insurance company or would I like to get it fixed. That's a question?? We got it "fixed" and Jamie kept giving the run around every time we called to get a status update. He never called us unless we called him. Almost a month later, he said we could come get the car. We pick it up, start driving, and a piece just fell off the car as we were driving. I'm not talking a small piece. I'm talking a 4-5 foot piece of plastic near the wheel just fell off. We took it back and noticed other pieces were missing when we popped the hood. In total I noticed three pieces were missing under the hood PLUS the piece that just fell off. Make sure you compare photos of under the hood with your vehicle prior to pick up. These people obviously don't know what they're doing. read more

This place is top-notch! Henry Castillo is who took care of us. They botched the first paint job and redid the second paint job at no cost to us, and even paid for the extra rental car at no cost to us. And, if we were not satisfied with the 2nd paint job, he offered to refund the cost. Customer service like this does not exist anymore! Henry took amazing care of us! TEN STARS!! read more

We worked with Henry Castillo on our vehicle. He was honest and great to work with. He kept us up to date on the status and even got the worked done quickly as promised! We think he went above and beyond and will definitely recommend him to others. read more

They had my car a month, I know parts are scarce, it had to have new doors, when I got it back the windows didn't work so took it back, they fixed it and guess what? Windows quit working again so I called a week ago asking for a district manager or general manager, girl tells me I'll get a call back in 20, I'm still waiting, should've went to service king... calibur uses the good old boy system, treat women as less, if your insurance company forces you to use calibur collision then fight them... the "owner" will follow up on this review wanting to fix the issue and will leave a fake email address for me to contact them, whole company is a scam read more

This has been one of the worst experiences in my life. I dropped in for an estimate and they seemed to be "put off" that I wasn't using insurance. Then the told me I needed to make an appointment if I wasn't using insurance. During this visit they had completed cars parked in all the handicap spaced for pick up and even one in the path of the curb ramp. I played along and made an appointment. Today I showed up and was faced again with cars parked in the handicap spaces. After getting my scooter out and struggling long up the curb since the ramp was blocked, I made it in to be greater by a semi rude(sorry to bother you look) girl with dyed blonde hair. Then the guy came for the estimate. Must say, I'd feel more comfortable walking onto a slimy used car lot. He seemed to have little clue -fairly nice though-and again kept pushing to use my insurance instead of cash. They must get kick backs and such, mmm...He reluctantly finally took my car back to look at the hail damage under a covered area. Novel idea! Better than looking in the sun at a white car! Now I'm waiting..............okay, he is back and in my opinion was an overly priced estimate. More than 1000 dollars than 3 other estimates. I think I'll go to service king and suggest people that are handicap or just recovering from a surgery with handicap tags should use another place like Service King where I'll take mine after this experience!! read more

Caliber Collision - Body Shops Near Me - Plano, Texas

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This is my second time coming here as much as I hate getting in to wrecks when ever I do have an accident I all ready know where to go. From the great and amazing customer service every time I come in Marley the girl on the front desk is so cheerful and helpful it makes me forget that I had a bad day and my car was crashed always so positive works fast to get me well taken care of find me a rental car and gets me a well service advisor Henry Castillo was Amazing hands on kinda guy walked thru my car looking at the damage took pictures got on his knees to check what else was broken or lose he not only told me what was going to be done to my car he gave me an expectation of all the work that needed to be done he knows I love my car he keeped me up to date with text and messages he said it be done in 5 to 6 days this men did it in 1 didn't waist one second to get my car back to me outstanding work if yall ever need a fast easy stress free service advisor Henry is the right men for the job Again Thank You for treating me right and for getting my car back to me read more

Caliber Collision - Body Shops Near Me - Plano, Texas

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I have dealt with this location for years only because the service advisor Marisela is awesome. She knows her business and how to treat people. Always keeps you informed of whats going on with your car. Couldn't ask for anything else. They deliver 100% lifetime guarantee.... check them out read more

The back left rear of my car was totally smashed into from an unknown car/truck which ruined the lift gate and I was unable to electronically close the trunk. I didn't even notice the damage until a few weeks later since I don't normally use my trunk. While Christmas shopping my husband decided to put items into the trunk and that's when we noticed the damage! Or insurance company directed us to Caliber Collision in Plano on Central Expwy. Not only did they keep us up to date on the repairs, but they did so courteously and right on time. When my car was ready expeditiously, we went to pick it up and it was absolutely gorgeous and done perfectly. It now looks brand new!!! Not only did they repair the damage that we brought it in for, but they also fixed a broken tail light on the other side that wasn't even included in the original quote! We were treated like royalty! They were extremely nice, showed us out to our car to show us all the repairs and also how they cleaned the ENTIRE car inside and out... They went above and beyond; even returning our rental car to a different location for us too! WOW!!! We are totally impressed with their service and recommend this Caliber Collision location. 1000% read more

They have an Awesome team- quick and fast service also very friendly . Great turn around on my repair, I've never dealt with such great customer service . I definitely recommend ! read more

I have to say, after seeing the rating on Yelp, I was really apprehensive. But a previous claims appraiser had told me he takes his own cars to Caliber (not this one in particular, but Caliber in general). And since they have a Geico claims office on site, plus an Enterprise rental office, it seemed like the easiest and lowest effort way to get both myself and my car back on the road (the person that hit me had Geico, and I wanted to use one of their preferred shops so I could get the lifetime warranty). Greeted immediately upon walking in. The lady at the front desk had my information, just had me fill out some paperwork, and offered me a beverage while I waited. The Geico claims adjuster on site (Shannon) met me a few minutes later to go over the damage to my car (minor - got clipped by someone changing lanes, so it was mostly paint damage, plus a gouge in the bumper). I was there about 30 minutes start to finish - from parking to driving away in a rental. Everyone I dealt with was fantastic, I just wish I could remember everyone else's names. The lobby was spotless and well maintained. The Geico rep contacted me a bit later to let me know the full extent of the damage, and how long it would take. The person who greeted me at the front desk followed up a few hours later to give me another update, and an estimated time of completion. My car is supposed to be ready tomorrow. If I have any issues, I'll update this review accordingly. That said, I did ask for updates by email - so far they've all been by phone. But as long as I'm getting updates, I'm happy. read more

Our insurance company recommended Caliber Collision to repair our Mazda after the accident. I have to say I am really impressed. Not only did they get the repair done quickly and very well...but Jamie, our service tech, called and updated us everyday. Wonderful customer service. Great repairs on the car! Very happy! read more

I was side swiped by a truck and my beloved Mustang scratched up terribly. Henry Castillo made the experience getting my car fixed easy and worry-free, helping me take lemons and make lemonade! He and Marisela were great communicators when dealing with insurance and regularly kept me informed as to the progress of repairs. Henry even took me to my loaner car in his company truck. I was able get a few body issues fixed very cheaply with the extra paint needed for the initial (accident) repair. My car hasn't looked this great in years! Parts are original to the make/ model from Ford and make the car indeed look brand new. I highly recommend this professional and friendly business that goes above and beyond for their customers. read more

Seems to be lacking in the communication sector and other people's time. Had appointment for 0730AM. I arrived early and was informed they were in their weekly meeting. No problem. 0730 arrive, I'm still waiting. 0735-waiting, 0738 - finally receptionist reminds person I am waiting. 0740 my Advisor greets me. As walking out the door they finally offer water or coffee. NO THANKS NOW! We walk over to the car and I address my concerns and what I would like to happen. Asked about how long. Was informed about 1-2 days due to electrical expert needed. Advisor stated he would call me tonight to update me. No call. I call next day, waiting on insurance was what I was told. If I had been informed that insurance was suppose to be the hold up I could of helped. However; they had all my info and claim number and agent. Received call that evening it was in the works and should be done Thursday morning and they would call. Yes, you guess it. No call. Got call it was ready. Ask if outdoor temp was working. Advisor stated he didn't know it wasn't. Uh? What?---it's on the form you had me fill out! Along with my phone number, address and email-that I actually corrected. Finally picked my car up Thursday afternoon, walked around looked good. Chewed up wires all taped, everything working, car is clean except the engine where the rat had crawled all over and left evidence it was there. I had asked for that to be clean. The kicker, you ask?! I finally started getting updates on my car AFTER I picked it. But awesome news, my cc was charged promptly. Lifetime warranty on repairs as long as I own the car. Hmmmmm? read more

I can't thank Mario and his team enough for working extra to ensure my car was done by the date I needed it for my trip. My car literally looks brand new! The rumors and hype was true about this place, they're amazing at what they do. I'm still in awe how good my car looks and how personable Mario was when I picked up my vehicle! I love when the work matches the customer service as well. I would definitely recommend to a friend and a family member! Thank you again Mario and all the staff at Caliber Collison as well as Enterpise! read more

Had my car taken care of at this location and Kenneth Karraker did a fantastic job with everything I needed done. Kept updating me on what was going on, even texted me a picture of what it looks like before I went to pick it up. He also found a scratch on my window and he took care of free of chargeUltimate professional and highly recommended. read more

As a woman it's hard to walk into a place like this and feel like you're being treated fairly. I can honestly say I was treated fairly and everything was explained from start to finish! read more

After an accident the insurance asked me to drop off my 2018 Nissan Murano in this location, After 1 month they call me to get the car and I found the GPS is not working when I asked why? the Lady told me "you have to ask your dealership to make it reset again." when I asked the guys in the dealership they told me there is no GPS device connected in your car. they disconnected the device in OBD port for the install of collision sensors but did not put it back. the last time and location that app of the GPS shows on my phone is this location and during the repair time. GPS device is not important for me anymore but How people can trust a car repairer that is not able to put back parts that remove. Insurance companies also should know who they are recommending to people. read more

I have been to this Caliber location 3 times now and I was blown away by the service and timely execution for repairs every single time. There was a lot of damage after my accident and now my truck looks new again, faster than expected! Even though I live in Downtown, I'll always make the effort to go here again. Excellent work! 10/10 read more

I have had 2 cars here and both times I get the car back they job is not finished. The first time they did not aim the headlights and they were at about a 60 degree angle on the low beams. The second car had some suspension work done and the plate on the bottom of my outback came loose on the highway at 70mph. Two times they have given me back an unsafe car for myself and other drivers. Do yourself a favor and take it to Service king. read more