We recently took our Toyota RAV4 to Caliber Collision in Ontario, CA for paint repairs and we're extremely satisfied with the results. Almost the entire vehicle has now been repainted by Caliber which was needed due to the paint peeling and bubbling caused by a Toyota manufacturing defect. The workmanship is excellent, and the car looks brand new. I was especially impressed with General Manager, Brent Triplett. He's a real professional, easy to work with, and took extra care to make sure the repairs on our car were top notch and completed in a timely manner. He explained everything clearly and thoroughly, and his communication with me during the repair process was excellent, with daily progress updates via text message. There's no doubt that Brett and his expert staff are highly skilled, and I wholeheartedly recommend their service. read more

From the beginning of business here at Caliber Collision customer service was great. Dereck was the Service Advisor to walk me through the whole process of my car repair. Texting and calling to let me know where they were at in the steps to complete the final details. Finally my car was ready and my car was looking great again. Great customer service. Thank you Caliber Collision and all associates involved in the repair of my Final Edition 2019 VOLKSWAGEN. read more

First of all I would of given a 0 rating. I want to say the service was very Poor by the Manager in Caliber. I had an appointment for my car to get an estimate. I was told by the manager (rudely) he was not going to do my estimate anytime soon and it would take a week or over a week just to be seen. He said he didn't have time to see my car. My car was just going in for minor scratches. I wasted my time, and gas just to be rejected coldly. Would I recommend any service at Caliber? Hell No!! Take your Service and money somewhere else where they will actually care about customer service. read more

Great service and my car was returned to me faster than expected and in perfect shape.

Took my van to them to get my hood repainted. Kenneth and Andrea really took care of me, very professional and got my van done quickly and did an awesome job. will be going to them again to get other areas done. prices are reasonable. read more

I got into an accident with a semi and it tore off my bumper, dented/scratched/etc the quarter panel, and damaged my rim. I took it into caliber collision and had dereks help! He is great big shoutout to him for keeping me in the loop and explaining everything that was done to fix my car. By the time i got it back it looked great! read more

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I was recommended this facility by my insurance after a hit and run accident. I honestly don't even know where to begin. So I took my car the morning after my accident. Jason took my vehicle in and was really nice. He made the drop off process easy. I was told it would take approximately 2 weeks to complete the repairs. Jason contacted me and informed me that my car would be ready a few days early. I went to pick it up towards the end of their work day, so they seemed to be in a rush for me to take it home. They parked my car in the shade and did not go over anything except that my new trim panel would take some time to come in and I could come back to get it replaced when it did. I was okay with that. What I was not okay with is the paint job they allowed me to go home with. Once I got home and parked my car facing sunlight, I saw the terrible job they did on the side that was damaged in the accident. It looked like an orange peel. There was also slight bubbling in some areas. I was upset and informed them that I would like it to be fixed. Jason was my point of contact and stated it would be fixed when the trim panel came in. Over the next few days, I also realized that my window on the door that was replaced was not opening or closing properly. I could hear noises outside of my car and feel a draft. It honestly felt at that point they just threw a new door on my car and called it a day. They charged my insurance a lot of money for parts and labor, so of course I was even more upset. Once I brought my vehicle back, I spoke to the manager. He did not apologize for any of the horrible work that was done to my car and had an excuse for every complaint. He simply stated he would try to fix everything by the end of the day. I picked my car up the following morning and everything was fixed, but then I noticed a slight dent in the same door. The manager claimed he would send a dent specialist to my home to fix it. I have not heard from the facility since then. It is unfathomable that anyone would allow that type of work out of their facility. Especially for what they charged. They also left the exterior and interior of my car a complete mess. There was dust and dirt everywhere. Then to not even apologize for it, I will never bring my car here ever again. Please find another place if possible! read more

Caliber Collision - My car after the accident - Body Shops Near Me - Ontario, California

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Great Customer Service. Sergio helped me out with a little mistake that happen to the side of my vehicle. My car was done same day and I picked it up next day. Quick Service. Thank you! read more

Got my truck fixed here and less than a week later it got vandalized. I knew immediately I'd do business here again. Great work, It didn't take long, they provided a ride home, great communication and they cleaned it inside and out. Thanks Derek Rodarte. read more

Caliber Collision - 2022 Tacoma - Body Shops Near Me - Ontario, California

I've come here previously for work on my cars and this time I had to come for paint repairs. Sergio assisted me the entire time and provided great customer service! Will be returning in the future if we have any issues with our cars. read more

Please don't take your vehicles to caliber collision Ontario. I bought brand new car from crown Toyota Ontario California, it had a paint bubble on the hood near the driver side headlight. Then Toyota used caliber collision to fix the bubble, instead of fixing my paint problem they did horrible work. They damaged my front bumper and hood and the paint job looks like it was done by idiots. Don't waste your money go to this please read more

I took my 2020 Honda Accord in to repair damage from a semi-truck. Initially, I was told it would take about a week to complete the repairs. My car was ready within 3 business days. I was so pleased! They did such an amazing job repairing the damage. My car literally looked brand new when It was returned to me. Not only was the repair perfectly done, but they washed and cleaned my car so well. Throughout the entire process, Renee from Caliber Collision, kept me up to date every step of the way. I really appreciated all the updates, it felt so personal. Jessica at the front desk, was so helpful and kind as well. Thank you Jessica! I hope I never have to get my car repaired again, but if I do, I am hands down going to Caliber Collision. Thank you so much team! - Kristine, one happy customer. read more

Caliber Collision - This was the damage on my car - Body Shops Near Me - Ontario, California

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Nancy was absolutely amazing! She made this process so easy and helped me as much as possible. She kept me updated every step of the way and was one of the friendliest people I've ever met. Thank you caliber for helping me out and thank you Nancy for giving me my car back faster than I could've imagined. If I could I would give you guys a 10 star review I would post pictures of my repairs but you wouldn't even be able to tell anything was wrong. read more

Excellent service and Amber at the front was very helpful. Place is very attentive. Highly recommend

Great Company!! Work was fast, all the people where friendly and professional!! The repairs looked great and where better than before the damage was done to my vehicle. read more

My car was hit on the passenger side of my front bumper and was scraping really bad due to how low my car is and took my car here to get it repaired and they did an amazing job. Derek was able to keep me updated on my car and would most definitely recommend this place. Customer service was great and my car looks exactly brand new. If ever I'm an auto collision I suggest coming here. read more

Had my repairs done here at this location . A very satisfied customer with my repair work and Sergio Solis my service advisor was very helpful from start to finish with his promise to deliver in a timely fashion. Should I need any future repairs my business will go to them . Happy that my rhythm of life is back to normal . Thanks to Sergio and his team Deserie Molinar read more

This place was fantastic! Jonathon was awesome! He was constantly keeping me updated, super kind and when I was unable to come to the store to pick up my car cause of bad luck and bad timing, he offered to bring my car to my house and return the rental car we had. I don't know if that's customary for body shops to do that, but Jonathon and his manager managed to do it for me and it was so helpful. My car is back to normal but now only better cause they surprised me by cleaning it too! I'd for sure recommend this place to anyone and if you can, get Jonathon to help you out. He really was great! read more

Great quality service, very friendly and responsive, and value customer wants and needs. Absolutely recommend this place!

My vehicle was definitely taken care of. From going above and beyond on the work for my vehicle down to the whole walkthrough of the process that was going to take place Renne exhibited traits of an exemplary employee. read more

Huge shoutout to Nancy and Carlos who made dropping off my car for repairs quick and easy this morning. I called yesterday and Nancy was able to set appointment first thing so I could drop off car during my vacation time. Thank you so much for letting me get back to work during the window I had. I didn't add full 5 stars since I am pending pick up on repairs, but I am confident that I will have no issues. read more

I brought my car here because of a recommendation through my insurance. I will definitely never come back or refer anybody here. The customer service provided by Carlos was horrible! The communication was horrible, then he calls and said my car is ready. When I arrive both taillights are still cracked and broken. His response was "your insurance asked for used parts". So why would he think I was going to take my car with BROKEN lights after they just charged 6k for repairs! A week later it was finally completed and Carlos again was so rude! He just wanted me to hurry up and pay my deductible and leave. When I asked for my keys with the receipt in my hand he still walked away from me to go ask "did he pay?" Worst service I have ever received! read more

My family has been here over the years with different cars and problems and the quality of both customer service and service to our cars has always been consistent. It's easy to get an appointment/estimate and I've always gotten my car back within a timely manner. read more

Everyone usually dreads dealing with any type of damage to your car, but I can honestly say start to finish Caliber Collision made everything so easy and convenient for me. All staff members were kind, helpful, friendly, and they went above and beyond to help me with the paint and installation I needed done. Hopefully I don't have any more body damage to my car, but if I ever did, Caliber Collision will forever have my business. read more

The staff here is so friendly and professional. From the moment I called to let them know what time I'd be there until I picked my vehicle up, they were all great. They communicate every aspect of your repairs regularly via text. I also had to talk to Evan from the Corona location and he was just as friendly! Vivian, the CSR at the front desk is so nice and helpful read more

Caliber Collision - Bumper repair - Body Shops Near Me - Ontario, California

My car was hit in a accident and this location took very good care or me and my car and kept me updated throughout the entire process communication was amazing. Thank you all for the great service ! read more

Thank you Caliber. Experienced my first claim and grateful that Renee was able to walk me through the entire process and made it as simple as he could for me! Thank you for being as communicative as you were and thank you for the time and effort on the matter!! I appreciate and would recommend Caliber Ontario! read more

Great support and communication received from Derek. He was very helpful with coordinating the part I needed and getting the paint job completed in a short time. Customer service was excellent! Highly recommended! read more

We've had work done by this caliber collision twice and this last time we got our truck worked on was just an absolute disappointment. Rene tried his best to keep me happy but it just wasn't working, the time frame they told wasn't correct, we went down on July 3rd to pick it up just like they had told me and guess what?? The truck wasn't ready. When we did get our truck back it was nothing but a disappointment my truck was missing panel clips, dirty interior, scratched interior where my radio is, and also a big hole in my tonneau cover. I understand things happen but if your charging my insurance full price which was $6000.00 I expect nothing but the best and if you need extra time ok, but communication was just god awful and why would you release the truck damaged to my wife knowing she's not a car person. I saw the truck and immediately called them back. They sent me a check of $700 for my damaged cover and that was it nothing else. What pissed me off the most is why would you release my truck to my wife knowing she won't completely know what to look for to see if the truck was worked on correctly. Never again will I come back here I will avoid this place like the plague. Signed and approved Anthony C. Vargas read more

If you are looking for an auto repair shop which denonstrates excellent customer service, integrity, and outstanding work, then this Caliber is the place for you. Mike, Derek, and the team at this location ensure you receive all the information to make an informed decision and get the necessary repairs for your car. I've been here twice and so far, I don't see any reason to go elsewhere. The preliminary quote was written up quickly, the timeliness for repair were exact and even less one time. Honesty and transparency is not always common but I'm glad I decided to stop by here. Mike and Derek made sure their work was superb and flawless. I would recomend this Caliber to friends and family and fellow users on Yelp. They sure give you a peace of mind when you leave and pick up your car. read more

I recently purchased a 2022 Toyota Camry that is having some paint concerns. I've been back and forth with Toyota regarding these issues. After sitting at the dealership for several hours I made a suggestion of color sanding the areas of concern. Clearly I'm no expert in paint, but I do have some common knowledge. Toyota stated that they had a detailer look at it, and they stated that they tried to colorsand it, and that it did not work (they never touched my car. It came back with the light layer of dust it went in with). They want to send my brand new car to their bodyshop for paint!!! I'm totally against this decision because my car is brand spanking new and should NOT need a new paint job at a month old. So I called Mike at Caliber Collision to get a second opinion. With no hesitation, Mike performed a test spot on one of the areas of concern... and guess what??? It corrected the pait issues!!! It completely smoothed the area out and looked good as new. This is not the first time I've had a great experience at Calliber. I highly recommend them. Ask for Mike. He is the manager. Very friendly, very knowledgeable, and all about customer service. Something hard to find in this day and age. I've attached photos. This is before Mike polished the area. I just wanted to show the smooth area that he tested next to the fine cracks to the right that he didn'.. After he applied the polish, it looked brand new! read more

Caliber Collision - Body Shops Near Me - Ontario, California

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Somebody backed into my car and Renee worked on it for me. He told me at drop off that he would call me 2x/ week to give me updates and he stayed consistent with that. He also finished earlier than he was supposed to! On top of that, he kindly detailed the interior of my car which was a nice surprise when I picked it up. 10/10 would recommend. read more

I am very happy with my truck's body repair. The work was flawless like it never happened. Jessica who handled my claim repairs was so helpful, friendly, and thorough. I was kemp updated frequently on my truck's progress. Jessica made the whole process stress free. Great experience! read more

Absolutely amazing!! Great service, great communication. Understood my needs. I was in a hit and run and my insurance didn't cover it even though I had uninsured motorist. So I have to pay deductible and for a rental car. Caliber helped me with their rental car pricing. Ordered the parts before I dropped off the car so it wasn't there longer than it had to be. Daniel and Mike were so wonderful! Definitely bring your car here read more

Had my car repair done here and everything came perfect ! Sergio provided excellent customer service and I would definitely come back here for future repairs. read more

Receptionist and staff are extremely unprofessional. There were things out of their control which is super understandable I am not faulting them for that. The manner in which it was handled however was disappointing. Also I dropped the car off with gas in the tank and pick it up with nothing in it, I couldn't even make it to the nearest gas station. Manager made a joke about it as I left read more

Caliber is always my first choice when it comes to any kind of damage to my vehicle. The staff in Ontario is easy to work with and always gives me honest and accurate information that I can rely on. I have used this location multiple times and have never been disappointed. read more

Someone backed up into my parked Hybrid car and messed up my car's bumper and electrical sensors in a hit and run. Toyota said they could not fix the problem, but referred me to here. We had a great experience here. Caliber Collision were efficient, reliable, and informative every step of the repair. The staff was very friendly and accommodating. My husband and I want to give a big shout out to Sergio for helping us with the repairs and making our car look like brand new. read more

Sergio was an AMAZING Service Advisor. I called him before even going through this service center and immediately worked it out with my insurance and was on top of my paperwork after our phone call. He kept me updated with the process and was truthful all along. Very knowledgeable and very friendly. If I ever need anything in the future, Sergio is my go to. This service center does not deserve less than 5 stars. Thank you again. read more

This is probably the only collision shop I will continue to bring my current and all future cars to. I'm a very cold perfectionist to where even the most subtle door ding will aggravate my OCD. I've brought my Genesis Coupe to them 3 times. The first for an accident that required a full 360 degree repair, the second for a small realignment of my hood which they completely honored warranty for, and the most recent for a dent left by someone in my rear quarter panel. A few days in their hands will make it seem like the damage never happened. They know what's up. read more

Caliber Collision - Caliber collision on Wineville in Ontario, CA really lives up to their slogan of restoring you to the rhythm of your life. 5* - Body Shops Near Me - Ontario, California