I dropped my car 2 days ago the 27th of October and I requested a quote for frame work, and was told I'd get a quote the next day. It's 2 days later and I'm picking up my car because they didn't know my car was there until I called today 4-5 times asking if there was any progress on my quote. Took 2 days and 4-5 calls to get a quote for replica everything. 1 badge 40$ and I need 4. All replicas as well. read more

When you get in an accident and have to be without your car for over a week it's hard and can be a bit trying. Anthony and Jason at Caliber Collision did all they could to make my life easier. They are down to earth and understood the reality of what I was going through. Thanks to them my truck looks great and I had minimal worries with the whole process. Thanks for doing an outstanding job on my vehicle. A special Thanks to Caliber Collision for allowing me to get back to the rhythm of my life. read more

everything from scheduling to getting repair work was great. rene service advisor was on it! favorite part besides the good work, was the follow up via text messages of when my truck would be ready. definitely recommend. read more

My car only took a week to be fixed! Daniel was the one who took care of me and he did an outstanding job! My car looked as good as the day I bought it. They even washed and waxed my car which was a bonus! The front desk was courteous and professional. Thank you Caliber Collision! And thank you Daniel for helping me! read more

Thank you Jason, best customer service skills I have ever encountered l. He went above and beyond my customer expectations. Will definitely bring back any of my cars for any paint job needs. Also will be recommending to all my family and friends. read more

Best experience with this place! Rene was nothing short of fantastic! He kept me updated on what was going on with my car. Couldn't be happier:) read more

Great experience. Dereke is super nice and helpful. The repair process was fast and they also washed my car.

So, here's the deal Subaru of Ontario once told me that this place did the first repair on my car and then got sent back for them to fix it again (front bumper paint chipping, broken mounting brackets, bumper tabs all broken, and missing mounting clips). It turned out they haven't even seen my car until they corrected the problems, and the worse part is that I wrote a detailed review of poor craftsmanship or lack of on the first repair. I called them, and Derek Rodarte answered and immediately invited me to bring my car back to their shop to show me what they've done, they pulled the front bumper off and gave me a detailed explanation of how they fixed it. Thanks for fixing my car how a professional would do. Michael Rybicki, GM, great staff and place you got! read more

Such a friendly staff and team! I was greeted immediately and offered refreshments as soon as I walked in. This place really takes the stress out of the process, let me know what was going on and guided me every step of the way! Highly recommend Caliber to anyone! read more

Caliber collision was very professional and very helpful with the repair of my vehicle, starting from the girl in the office I believe her name was Amanda very helpful and Renée who actually facilitated the repair of the vehicle A top-notch operation. I would not hesitate to send any of my friends or relatives to them to get their vehicles repaired. read more

Wow. Talk about fast. Was quoted 2 weeks and got my car back in 2 days. Can't thank you guys enough for helping me put that accident out of sight and out of mind. Staff was extremely professional, courteous, and thorough. Got text message updates throughout all stages of repair. What else can I say? Highly recommended shop. Hope I never need collision repairs again but if I do I would definitely return. Thanks guys read more

Progressive Insurance sent me to Caliber but I will never go anywhere else after this first experience. It starts with a phone call, and the person on the other end of the phone (Mike) was so friendly and polite. When I brought my car in, I dealt with Rene and he also was friendly, and was patient with all of my questions. I needed a ride home after dropping my car off and Mike had already told me he would (and I live in Claremont, which is not around the corner). Rene kept in touch with updates and my car was ready when promised -- and it looked BEAUTIFUL. Thank you to everyone at Caliber! read more

Empire Nissan dealer had my truck for some testing. While in there possession, they made made some scratches to the roof of my truck. My truck was taken to Caliber Collision to repair the damage. When Nissan returned my truck I noticed that my whole cabin was dirty with what it seemed white paint dripped all over my door panels on all four doors. Caliber Collision did not even make an effort of cleaning after themselves, after working on my roof with doors wide open and leaving there footprints all over my truck. Nissan then asked me to take it back to Daniel at Caliber Collision so he could take care of it and clean my truck with no success. They pointed at each other for being at fault. I was not going to argue for what should have been a simple car wash by either one (Nissan or Caliber Collision). Caliber Collision did a great job of repairing my truck but they were dirty at it. instead of keeping a customer, they lost one. I will not recommend or go back to this place after their poor customer service and attitude of "I don't give a shit." I will posting a video of what my truck looked like, when I received it. Unfortunately I was not able to upload a full video read more

Rene and all the staff at Caliber Collision made my car's repair such a smooth experience. I received phone calls and texts on a daily basis with status updates. Thank you so much for restoring my car. It looks brand new again!! read more

Definitely go here for your repairs!! They'll keep you informed about the status of your repairs, the staff that helped me was incredibly kind and helpful to me. I always thought getting into an accident would cause an awful extended downtime, but they had my car back to me within a few days. I couldn't have been happier with my experience going here. read more

Getting my vehicle body repaired here was an absolute wonderful experience! Jerry was our contact , he always kepted us updated on the progress. From the receptionist to all the workers, I give them all a thumps up My car looks GREAT .. read more

Having a car crash is a big inconvenience, also dealing with insurance & many times also the auto body shops. But i have nothing but great things to say about this caliber collision location. The man who helped me (Daniel) truly cared & helped me get back into my car as soon as possible. Great Customer service is a rarity now a days, Daniel & everyone here made this experience from stressful to great. Daniel assured my car would look like it never happened & definitely delivered on his promise. Keep up the great work! read more

Just got home from this shop and it was my first time but they made it feel like it was my 2nd or 5th time going here. They were very helpful and nice and professional. I came to estimate how much the small scratch on my 2017 BRZ would cost me and they quickly suggest that they will just gonna buff it for free to make it look 90% good and to help me out because to get it 100% done it would cost me $700 and i was suprise that they suggested to do it free and i was very happy. For sure the next time i get a bigger scratch or damage on my car i will come to this shop first. Thank you for your help and i highly recommend them if you are lookin to get your car fix from any collision or damage. read more

I was very anxious when I had to pick a place to repair my bumper since I always hear horror stories about bad mechanics/repair guys. But this place changed that mindset. They provided excellent customer service -- they were very polite and courteous, communication was superb (they updated me abt my car and reaching Michael wasn't a pain), they were thorough with the details (even showed me the parts they replaced -- which I really liked), and they handled my case in a timely manner. Above all, they did a good job with taking care of my baby and I didn't feel like they were trying to take advantage of me. I believe that they do an honest work -- keep it up guys. Thanks Michael & Oscar! I wish you guys a blessed New Year! read more

Rene took care of our Sequoia while it was being repaired. He called and updated me on the progress of repair. I was very pleased to see the attention to detail on the color match and fit of the new bumper. Very pleased. read more

I had excellent service and help at this location. The staff was welcoming and friendly, the service advisor Alex gave me a professional and competent estimate. The manager Ron was efficient in his help, and so friendly. It was a great change of pace from some other shops. I can't recommend this office enough to friends and family. read more

Caliber collision did a great job making my car new again. Renee was very patient with us and explained everything entirely and answered all my questions. My car had extensive front end damage and it now looks like nothing ever happened read more

This is the second time I have taken my truck here. They were more expensive but they found more damage then the cheaper place. They guarantee there work forever which is awesome. My only complaint was that they were suppose to try and buff out my old headlight because the driver side one was replaced. They said they did but I pointed out to the writer that there was still bird poop on it. I took it back later and they agreed to put a new headlight in no charge for the labor but, I had to buy the headlight. Amanda at the front counter is awesome. She is so nice and friendly. read more

Dropping my insurance because of these guys. Job felt rushed. Get ready for trip backs.

I dropped my car off for repairs. Daniel Mesa handled my paperwork set me up with a car rental he was very professional throughout the process he even introduced me to the repairman who would be working on my car. He kept in close contact with me the whole time. A rear bumper was shipped that didn't seem to fit my car correctly and Daniel contacted me immediately and asked if it was ok to keep my car an additional day to put the new bumper on. I was fine with the additional day for my car to be repaired properly. I picked my car up the next day and my car was clean and there were no indications that my car was in an accident. read more

I love the way that everything was handled to take care of my vehicle. Kaitlyn in the office was so kind. Jerry couldn't have treated me any better making sure everything was taken care of properly and so quickly, and what I believe to be a very fair price. The work that they did is unbelievable. It looks brand new!! I am very pleased! It was great getting text updates, as well as personal calls on any and all progress. Then to top it off, my car was as clean as a whistle! It's just nice to know that you can go somewhere and get that kind of stellar service. And as I told Jerry, I will be telling everybody about you!! Great job. Thank you everyone at Caliber! read more

Let me start off by saying my car is my baby i would go to great lengths to make sure she is always in great condition. Unfortunately my car was involved in a hit and run accident where the entire left fender was completely ruined. I had shopped around for a few months before deciding on a body shop, and let me just say im glad i came here! Not only did they do a superb job on fixing my fender, but they also did an amazing job on getting the exact same pearl white color for my car. a friend of mine has the exact same car and when his car was returned from his auto body shop the color was completely off, so this was a big deal for me. Not only did they do a great job fixing my car but they also washed my car inside and out but they also buffed out a small scratch i had on my front bumper. read more

Caliber Collision in Ontario was amazing! Great service and great quality work! My car got into an accident in a parking lot where the back bumper was all bent in. They repaired it for a reasonable price and it looks brand new! Jerry was great at letting me know exactly what they would do and kept giving me updates throughout the process and my car was finished on time. Would recommend them 100%. read more

I took my car to caliber collision center in Ontario for repairs after an accident I was impressed with there service from the first meet with Jonathan who was my writer and adjuster. His service was great and the follow up is even better I will definitely recommend the center to any one who need some work done great service guys and thanks for job well done. Thanks Jonathan for your great service read more

Miracle workers. After having a really bad experience with another place the customer service here was great. I was instantly helped as soon as I walked in and reassured that my problem would be fixed. Thank you Daniel for making my day a lot better. read more

Great customer service! Fast! Friendly! Professional! It was nice that they offered soda, coffee and water. Nice clean bathroom and office. Renee is very detailed and caring! read more

I was involved in a hit and run accident. Vinyl wrap destroyed , new tail lights destroyed ....the whole nine yards....then Renae Najarro came into the picture. From the beginning this guy was professional and friendly . He kept me up to date as to what was going on , with text message reminders!!! Incredible ! Renae told me not to worry and everything will be taken care of . When I got my car back it looked better than it did before !!!! Everything from the very beginning was incredible and from now on this is my place to go for anything that comes to auto and Renae is the man!!!! Thank you Renae and caliber collision staff!!!! A+++++++++ read more

This place is always working. Hard to restore the rhythm and delivering on their purpose

Renne was awesome ! Great service and took excellent care of us an our car !!! Glad there is a still good ,honest awesome shop with great people around ! read more

After getting into an accident I didn't know where to take my car. The insurance referred me to caliber collision and I'm so glad I took my car there. Daniel help me throughout the process, and I even got text updates allowing me to know where the process of repairs! Once I went to pick up my car I saw they even washed it. That was a bonus. I would recommend this place. read more

Mike and Daniel were very professional and helpful throughout the process of getting my wife's car fixed after and object flew into her lane and damaged her car, at night, when she was on her way to work. Two separate times they came to my house and pick up my wife's car after the vehicle was having problems that was likely unrelated to the accident. After the second time, they dropped my car off at the dealership for me. Caliber made this tedious process easy and convenient for me, they were full service and worth the money. They even fought with the dealership on my behalf, telling them that this issue with the battery was not related to the accident and that they need to fix this and not charge us because this issue is covered under their warranty. Overall, I am extremely satisfied with the service I received at Caliber Collision, I highly recommend them, and will use them again in the future, for the next time a flying object decides to hit my wife's car. read more

Warning, explicit review. I have never come across such crappy service in my life to the point where I've felt compelled to leave a review to do the public a service in hopes to save others the hassle and also to return their service of putting me through hell and back. The Employee by the name of Rene was extremely SHADEY and Unprofessional in regards to the repairs being done on my car. He will advise a plan with the on-site insurance adjuster so that you are somehow required to pay out of pocket for damages that were non-existent prior to drop-off. They will replace your OEM factory parts with CHEAP BOTTOM GRADE low quality after-market parts which doesn't even fit properly and will do a HALF-ASS job at restoring your vehicle to its original condition! On the DAY OF my car was to be finished and ready to be picked up, Rene, on the very last minute calls and informs me that they needed to keep my car LONGER for "parts/repairs". Unfortunately my rental was only covered until that day (scheduled day of completion), so Rene assured me he would inform my adjuster and call Enterprise about THEIR delays and that additional days on the rental would be needed. And of course he neglected to even keep that promise and Enterprise ended up charging my card! When it finally came time for me to pick up my car, Rene, rather than billing my insurance or the other party's insurance, charged me for the additional damages they found, even when my insurance notified me through mail and emails that I owed NOTHING to the shop at the time of pick-up! But it doesn't end there, they still somehow managed to cause MORE DAMAGE to the undercarriage hoping that it would go unnoticed!(be careful and extra thorough during your walk around before and after) I had to COME BACK and drop off my car and go through the stressful process and having to set up a rental not twice BUT THREE TIMES for them to finally get it at least 90% right, only after multiple complaints otherwise they would have brushed everything under in hopes you would not notice! If you love and VALUE your car and want to be RESTORED to your ORIGINAL and/or at the very least to a resell-able condition, then save your TIME and MONEY (I wasted BOTH) by avoiding this place or any Caliber Collision for that matter (should have listened to my agent from his prior experience with them) but ESPECIALLY this place off of Wineville in Ontario. These people are NOT up-front about what's being done to your vehicle let alone the parts being put on or replaced! Explore your other options(because you definitely have them!) and avoid THIS place at all costs. You have been fairly warned. read more

Worst experience in my whole life! I never dealt with a company that has unexperienced workers working on vehicles. I had to take my car back, they did the worst Job ever!!!! There was dirt in the paint, they ruined and dirtied my new car, it will never be the same.They Even scratched some of the chrome, the windows. . I gave Greg the manage the opportunity to make it right, and I'm sorry to say this, it still not done correct. I drove off with one of my lights not working, I could of got into a car accident. The lights are on crooked, I have to take my car to another place. Greg tried his best but doesn't work on cars, SO HE HAS NO KNOWLEDGE. HE needs to hire licensed WORKERS who know what they are doing. If you want to save yourself from a horrible experience, DON'T waste your time HERE. All these good review on yelp must be fake cause I only went here because of the reviews. My car needs work and extra cleaning because THEY have unprofessional staff that doesn't give a Damm about your vehicle or respect your vehicle. So sad but true. I HOPE THEY REALIZE WHAT TERRIBLE WORK THEY DO THERE. read more

Had an issue but they fixed my car and looks brand new. I highly recommend them for their excellent customer service

I was involved in a traffic accident and needed to find a collision center/body shop to repair the damage as my insurance company could not make any recommendations. I checked with my Nissan dealer and they recommended another shop. After checking that shop out I discovered it had several bad reviews. I chose Callber Collision/Ontario because of their positive review. Well I am glad that I did. They were courteous and helpful from the time I brought my vehicle in to the time I picked it up. The service agent assigned to my case, Adrian Aldama, was exemplary in his handling of my case. He explained the process and even explained the possible outcomes in the investigation by the insurance company. I was told exactly what the repairs would be and they were listed on the invoice. The repairs were made exactly as stated and they were completed two days ahead of schedule. I was not pleased to have been inconvienced by the actions of a careless driver but I am glad that I chose Caliber and didn't experience the hassles others have reported in their reviews. read more