We've used Caliber Collision in the past but this is the first time we've used this location. The customer service Baldemar provided was exceptional as he would notify us frequently throughout the process to let us know the status of our car repair. They were able to repair our car in less than 7 business days and they did an amazing job. I would definitely recommend Caliber to anyone who wants excellence with the quality of service you receive here. read more

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Someone hit my car in the parking lot where I work, doing a major amount of damage to my vehicle. As no one left a note, my own insurance company sent me to Caliber Collision. From start to finish, the customer service was fantastic. My repairs were handled by Baldomar, who explained everything clearly, answered my questions, and was friendly and professional. While my car was in the shop Baldomar kept in constant contact with me either by text or phone to let me know the progress of the repairs. On top of that, my repairs were done well before the promised date, saving me a lot of money on my repair car (we didn't have rental coverage on our insurance policy which I am now going to change!) My car looks new. Baldomar and his team did such a great job. I hope I don't have to go to Caliber Collision in the future because that means something happened to my car, but I highly recommend this repair shop and especially Baldomar to anyone who needs body repair their car. Thank you for a job well done! read more

Originally posted 12/13: WARNING POTENTIAL CUSTOMERS TO SHOP AROUND WITH BETTER BODY SHOPS. Ultimately, they were able to address most (not all of my issues) - plus caused another issue that I'll have to pay out of my pocket due to their negligence. I've unsure if this was done inadvertently or if it's for potential retaliation due to having to correct other issues caused in their possession - but I take meticulous care of all my vehicles. Take a look at my other reviews, and you'll notice that I've had a lot of vehicles (as some of the reviews are with dealerships and repair shops). In this case, post repair Caliber corrected 4/5 of the problems they caused; the only one they said they did (but verified didn't do) is cleaning of the interior. I don't care about the detailing part, but they could've got a rag and just wiped the interior down. It seems when they repaired the outside, they left the doors/windows opened and all of the work dust caked all over the interior. But in addition to that, on the second time they delivered the vehicle to me, they nicked the tint film on my driver's side window. I paid $600 a few months ago to get my car tinted, and because this is not covered under warranty (plus looks like an eyesore), it's going to cost me around $150 to get it one window replaced. With the dusty interior, both my wife & son got sick after riding around in it one day, when all is said I will not trust Caliber with any of my vehicles again. Lesson learned. ==================================== Updated 12/14: It appears someone from Caliber noticed my review (as I'm sure they get notifications from managing their social accounts). Early this morning I got spammed with multiple SMS notifications because someone has been registering my number for random services. Honestly it's childish and unprofessional, and makes total sense about the frontline workers representing this location. Lowering down to 1 star, and it's due to their unprofessionalism. ==================================== Original review from Google: Overall I'm happy I got my vehicle back. But I'm leaving a neutral review due to the following: - Quality Control: Although they only worked on exterior of vehicle, all my speakers were not working at time of pickup. Also, there's a grinding/screeching noise whenever driving (which was not there prior to the accident - as well as when driving to Caliber to drop off for repair). It has to be something loose when she worked on suspension or had to get to the brakes to replace whatever was needed. - Cleanliness: Vehicle was somewhat clean, but wasn't detailed. So there was bondo dust on the driver rear quarter panel area, and inside the vehicle was covered with shop dust. - Timing: They made me pick up vehicle around closing time and did not have well lit area in parking lot. They don't have good lighting, and I noticed one of the areas they painted makes it appear it has a slight crease (rear quarter panel area). It wasn't there during the accident, but they had to repaint area. So from certain angle I could see it during daylight. read more

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They did an awesome job. And my car was ready on time! Very easy to communicate with them.

Avoid Caliber Collision at 25712 Taladro, Mission Viejo, CA, Caliber Staff Estimator: Daniel Prendergast. Summary: Take your autobody repair somewhere else. You're welcome. The staff at Caliber Collision in Mission Viejo is very unorganized, unprofessional and dishonest. This location will waste your time and make excuses not to repair your vehicle. Autobody repair is a business, either take responsibility to accept the repair assignment or decline it immediately but do not accept a vehicle and then change your mind. I set an appointment to drop my vehicle off on Wednesday with Daniel Prendergast, and scheduled a rental car. The very next day, I was told that my vehicle could not be repaired because "Lifetime Warranty" would not be applied to my vehicle. This is unacceptable customer service. They had all the preliminary estimates and checked in my vehicle and if there were any issues then it should have been addressed immediately. I have dropped off my vehicle at 2 separate Caliber Collisions and spoke with Eberlin Roman (Caliber - Costa mesa) and Daniel Prendergast (Caliber - Mission Viejo) and neither location informed of any complications. I called prior to dropping off my vehicle to confirm that this location works with Mercury Auto insurance. As a customer coordinating with autobody shop and insurance, I have ensured everything within my scope to have my car repaired correctly and efficiently. Caliber Collision, you have dropped the ball. read more

Caliber Collision - Body Shops Near Me - Mission Viejo, California

Highly recommend this location. The customer service provided was excellent. Really great communication between the shop and myself.

Great quality and service. Competitive pricing, and car was ready when promised. Staff was friendly too.

They did an EXCELLENT job repairing the bumper on my 1999 Jaguar XJR. Professional courteous staff kept me up-to-date on the process and finished the repairs on time as promised. read more

Gustavo helped us in a very professional manner and timely too. Was hardly an inconvenience because they had the car completed within a few days, which was great. The work to the front of the car was done right. Everything appears shiny and brand new on this 2019 Genesis. Andrew dropped us off at home and picked us up when the car was ready. He was very friendly and accommodating. He is a special person. This was my second time at this same Caliber Collision location (Mission Viejo) and I would definitely come back as well as recommend this place even if I wasn't doing the job with my insurance company. These people aimed to please and I trust them. Very much appreciated. The G90 looks so beautiful. Ron and Brenda read more

Shop did a good job fixing our Lexus back in April. My biggest complaint is that I requested an OEM bumper cover both verbally & on the authorization to do the work. When I got the car back, I noticed on the receipt that a non-OEM bumper cover was used. Was told that is because I don't have a OEM endorsement on my car insurance policy. Fine, but why not tell me that on one of the 5 daily calls from my service rep (Bademar Guzman) Easy to do & prevent frustration on my part! The fact is, there is only $100 difference between an OEM bumper cover & the non-OEM one, which I would have been happy to pay. Non-OEM Bumper cover does not fit perfectly. Not happy about this. read more

great service, everyone was very helpful and kind. with great communication, highly recommend coming here,

Lance Leonard was excellent in serving me and my needs. His confident and positive attitude was able to make me trust him and his work at Caliber Collision. This was probably the best experience I've ever encountered when it comes to help with my car. I was involved in a accident and they fixed my car quickly and properly with high quality service! I was super stressed finding a reliable place. Happy to say that I have never been so impressed by the exceptional customer service I received from him and his team. He was quick and prompt to answer any of my questions and always kept me in the loop of the status of my car. I am so glad I found this place, all thanks to yelp and its positive reviews, which really speaks for itself. Lance was so amazing I'm truly glad I didn't go anywhere else. Exceptional business and service! read more

Caliber Collision - Crash incident - Body Shops Near Me - Mission Viejo, California

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I have had excellent service at this location many times. My last visit was with Baldemar and he was very helpful, pollite and professional. read more

have been with caliber collision for the past 25 years. always grateful they are so honest and informative.

Very good experience at Caliber Collision in Mission Viejo. The Genesis G90 looks perfect. Great work. Gus was great as well as Andrew who picked us up and drove us home. They are a company I would highly recommend. read more

Amazing service!!! Got into a collision towing our travel trailer, beginning a month-long trip. John was very understanding, and developed a plan to get us on the road sooner than expected. He and his team executed masterfully! Repairs look great, truck delivered clean. I am a retired insurance adjuster so I recognize expertise. Highly recommend this business. read more

Lance is the man, I don't even know what to say. Professional, reliable, honest, timely, friendly. The whole experience was great

John Blattner made a great company even better by addressing and fixing an issue that presented itself a month after my service was complete. He was incredibly responsive throughout the process. This is an outstanding company. read more

I received an estimate from Baldemar. Very kind, professional individual. He was patient and understanding about my concern for my vehicle. I recommend asking for Baldemar, he greeted me and explained the process of repair and kept me calm the whole time. I appreciate this type of service. Nowadays is something difficult to come by. I will definitely be repairing my vehicle here. 10 stars in my book! Thank you for being kind. read more

Great repair shop. Did very good work on my car and they delivered faster than expected. Will definitely use them again.

We took our car into Caliber Collision and were serviced by Lance Leonard and assisted by Daniel Prendergast. They were both extremely professional and gave us constant updates as to when our vehicle would be completed. Thankfully, our car was done faster than expected and the quality of their work was only surpassed by the level of customer service provided by Lance and Daniel. I highly recommend Caliber Collision Mission Viejo, and if you take it your car there, ask for Lance and Daniel, you won't regret it! read more

I took a dip to fast and hard, popping the clips on my front fenders. Caliber Collision repaired one side while I waited. They would have fixed the other side but it was past closing time. Lance, the GM asked me to come back another day and they'd fix the other side. Great service, no charge and very quick. read more

Not all caliber's are the same. I continue to bring my car back here for a reason. Staff is nice. Gregg is great- very professional, knowledgeable and efficient. And best of all, they do a fantastic job! Can't even tell there was ever any damage. They get the job done fast too. Oh, and girls at the front are sweet. Super satisfied every time. read more

From the moment I spoke to Sean , I felt that I was able to trust that my car was going to get taken care of. The turn around time was super fast ,it took only 3 days. I brought my car in on Tuesday and it was done by Friday. Greg was very informative, very professional,he answered all my questions, he let me know the step by step process that my car was going to under go , it made me feel so comfortable and as ease . They kept me updated daily with text messages and photos of my car. I am so happy with the whole process and my car looks better then when I drove it off the lot at the dealership!!! From Sean, to Greg, Chad and including the receptionist a BIG thank you for all your hard work and dedication!!! If you are looking for a shop caliber Collision in Mission Viejo is your go to! read more

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After car accident we took our daughter's Honda to be repaired here. We received professional, and friendly customer service from all staff. Special thanks to Daniel for his outstanding customer service, always providing updates on car repair status, attention to detail, and the Honda repairs look amazing. Great quality of work. We highly recommend Caliber Collision in Mission Viejo. read more

Came in the other day because my car needed to be repaired, and I was blown away by the customer service as well as how quick and efficient it was. will be coming back the next time my car needs work done, thank you guys! read more

Worst experience ever, but I'm just writing my review now because of my SUV being repaired at another shop after being picked up from Caliber Collision- mission viejo. Took my brand new SUV Cadillac Escalade that was hit while parked and they did the worst job ever, once he called the my SUV was ready I went to pick it up and it was raining so I couldn't really see anything i could see my bumper and tail light repaired but no details. Until several days later we noticed paint coating running down the side of the bumper, called Greg he said it's an easy fix call your insurance and say there is a re-do they will set up a rental for you then drop it off again. So I did Never did I think this is not my insurance fault this is the shop re-do there mistake not my insurance why should State Farm pay for my rent? Once it was ready again it's raining I pick it up took it home 4 days later I take it in for my first oil change to the dealership, service advisor tells me has your SUV been in an accident i said yes why ? Because it's indicating here that your bumper is shifted to the left it's not centered and there's gaps between the side fenders and bumper and tailgate. Very interesting once my oil change was completed I decided to call my insurance not the body shop I was done with there bull shit, still remember now he told me we put a big bracket to hold it tighter, so now that means bumper wax never removed they pushed it in and went in through the side and put a big bracket to hold the bumper installed the tail light and painted the bumper. Well job was done wrong. Immediately an insurance appraiser came to my home and he looked under my SUV he right away noticed my bumper was shifting to the left he saw the paint coating still running down my side bumper and he noticed my bumper was never removed due to the screw still looked new and not been touched. Gave me a list of shops to call, nobody wanted to take over the job of caliber - finally found a shop that was willing to take the job and they not only did a great job they called my text me with pictures and progress and with bumper off showed me the same old bracket that where never replaced, they kept me updated. They found my gas pump insert was cracked it had to be replaced which you and I never noticed. So please people before you decide to take vehicle here do your homework make sure your vehicle is properly repaired. I don't recommend this shop at all. Worst repair service they deserve No Stars..... read more

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Caliber Collision in Laguna Niguel is outstanding. They have repaired our Honda CRV twice for rear end collisions and significant functional and cosmetic damage. Their work is flawless. They get the job done in record time and have kept us informed along the way. I can honestly give them my highest personal recommendation!! Bruce Tall read more

Went in for repairs. Service manager Kevin provided excellent service. Went smoother than I expected and price was more than fair

Amazing service! They tend to have you work with one guy the entire time. The rep that worked closely with my car is Taylor. He is very professional, prompt, and a provides clear itemized list of for the bill. Definitely not cheap! Unfortunately I was in an accident, fortunately I was able to walk away and the other insured driver has been at fault. Nothing out of pocket for me. It adds a sigh of relief not to pay a deductible. My two doors on the left side of my Scion xB both drivers door and passenger door was damaged. It took a few days to fixed. They worked closely with AAA and Enterprise that I was also picked up by Enterprise and given a car to use while my car was being repaired. One of the best part of having my car back was how clean it came back to me. I was not expecting them to clean my car! It was almost like I got a detailed cleaning on my car! Seriously!!! WoWsers!!!! Waiting room/lobby here has free coffee and popcorn. And they don't mess with their coffee. It's pretty strong. The front desk reps were always friendly. Definitely a place I would go to after an accident. Just the two doors to be fixed cost about $1,300. After a traumatic event, this place made up for it for their customer service, repair, and how clean I got my car back! read more

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Several weeks back my new car was backed into and I needed to find body shop to do the repairs. In an effort to be fair to the individual who backed into my car, I decided to obtain 3 estimates to confirm the costs for repairs were in alignment since they were paying out of pocket. After visiting two other unnamed body shops, I landed at Caliber Collision. I ended choosing Caliber Collision based on their interactions and genuine desires to get my car back on the road with the least amount of discomfort to me. Chad the GM was beyond helpful with assisting me with my needed estimates. Both him and his teams followed up with my every step of the way. Special thanks to Mikiko for all of her assistance with ensuring that some of my specific requests / nuances were attended to timely... I take notice to high quality customer service and I believe this shop should be your first choice if you live in the OC. Sincerely, Trevor read more

Wonderful experience! I called on a Saturday because I wanted to bring me car in. I found out they were closed on weekends and left a message. Wishing an hour I received a text message from Chad the Manager letting me know I could send him pictures of the damage and that he would email me first thing Monday morning with a quote. I sent him a few pics and he sent me the quote on Monday morning. He explained the quote and how it could change and informed me all the way and had my car fixed ahead of schedule! I really appreciated his great customer service! read more

This is the place to take your car for body repair. Greg contacted my insurance clarifying my claim questions, such as the deductible. Every day I received an update text explaining the progress and the next job to be done on the car. They beat the estimated finished day by one day. An awesome job sine on the car. Such a relief to have had Greg from Caliber on my side ! read more

Wonderful experience! Chad the manager is the best he fixed my daughter car twice she was extremely happy with his sincere work. Wonderful Chad repaired the car front end but also cleaned all the scratches. I am very grateful to his help twice now will always take my car there and recommend him without hesitation to all my friends and family. 5 stars is not enough my family would love to give at least 7 stars for Chad he is the best. read more

**UPDATE 10/26/2018** So it has been 4 months since my repair. On 10/15/2018 socal got hit with really heavy rain, and I come to find that my right passenger side aftermarket tailights filled up with water. (My left driver side was a factory oem unit, so quality with no leaks). Definitely a bad unit. I emailed Taylor same day. He responded right away and researched high and low to find me a replacement OEM factory unit to make sure we don't have this issue again. Unfortunately he came up empty. Mitsubishi discontinued production of the US market tailights. Taylor then asked for my opinion (which I greatly valued) and I sent him a link to factory Mitsubishi Japanese Market versions but they only came in a set. I only needed the right passenger. But they looked different. Taylor immediately got with his manager to approve the warranty on BOTH taillights and ordered me a brand new complete set. Today is 10/26/2018 and in less than 10 days he got me back on the raod. I cannot say enough great things about Taylor and this Caliber Collision team at this location. Their team is extremely trustworthy and 200% stand by their work and their promise to deliver the best service, even AFTER the initial work is done. I am truly impressed. In this day and age, very few have this level of thought and diligence to be honorable and respectful to customers like this team. If I could give these guys 10 stars, I would. read more

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Outstanding customer service. Highly qualified with great results. A real gem in our area. Had such a great experience here!! What a service!! Staff are super nice and the manager- Chad was super accommodating. Chad helped me to get a quick estimate and updated me throughout the entire process. What I appreciated the most was their courtesy for not charging me for something they had to fix along the way .... Will definitely be coming back if ever needed and highly recommend it to everyone !! read more

I had my bumper repair, my service advisor was Daniel. He was great! always attentive to detail. Thank you for your outstanding service.

I just can't say enough about Caliber Collison's and their Manager Chad. During this stressful time in life the last thing I wanted to worry about was having to hassle with an insurance claim or quotes to fix the dent's and paint damage to me vehicle. Chad made the entire process so easy. I'm truly grateful to him and the entire Caliber Collision family. Great customer service is hard to find these days and you will not be disappointed with their service. Plus, my car turned out beautiful. I wouldn't go anywhere else for repairs. Thank you guys for giving me this gift of kindness and quality of work during this holiday season. Sincerely, Marie O Ps. You can clearly see in the photo's how filing a claim that reindeer stole my car and ran over grandma would be difficult to explain read more

Caliber Collision - Good as new, sorry for the shading in the photo. I can update with a better day time photo.. stay tuned. - Body Shops Near Me - Mission Viejo, California

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I had my vehicle side swiped via a hit and run, and I was concerned that it was not going to be fixed to look as before. But the care and quality that Lance provided me and to my vehicle, left me very happy. I would recommend any one to this shop if you want your vehicle fixed right and on time. read more

Highly recommended . The best body shop around. I had questions about my paint and the paint team were so friendly and knowledgeable. They were able to answer all of my questions. The whole staff team was amazing and I will definitely be referring my family and friends here! read more