Kevin has been exceptional at keeping good communication, even though his team was short staffed throughout the repair process. His service attitude was professional, courteous, and competent. He explained things in detail and assisted as much as he could in obtaining approval from my insurance company in a timely manner. If it weren't for all the back-and-forth with the claims department of my insurance company, everything would have gone much more smoothly and comfortably, but this was no fault on Prestige and Kevin's part. The car came back into my hands with perfect repairs and calibration. I can't say this was a pleasant experience, but Kevin did as much as he could to facilitate the process, while keeping me up-to-date via email and phone. I appreciate him very much and would highly recommend as a customer. read more

I had a great experience with Prestige Auto Collision. The team did an excellent job repairing my car, and I truly appreciated the level of service throughout the process. Kevin was outstanding--he communicated with me on a daily basis and kept me updated on the progress through the company's text portal. His professionalism and consistent updates made the whole experience smooth and stress-free. Thank you to the entire team for a job well done! read more

Lance and the team at PRESTIGE AUTO COLLISION were professional, ethical, and friendly. My wife and I had our Mercedes towed to them after an accident in LA. They only use legitimate Mercedes parts, but State Farm insurance would not cover this level of replacement. Because it's an older car, we weren't willing to spend an additional $12,000 to what State Farm was willing to pay. Prestige kept our car until we could get it towed to a place that State Farm approved. we really appreciate their willingness to work with us and understand our situation. I have used PRESTIGE in the past and they have always been highly effective. I recommend them for any issue that you might have with your car. read more

I used Prestige Auto Collision for insurance auto repairs and appreciate that they are a AAA approved shop and Mercedes certified. The first repair totaled $19k and basically included replacing much of the left side of my Mercedes. Upon completion my 6 year old vehicle looked liked new and you couldn't tell which side took the hit.. I returned a couple of weeks ago for just under $4k in repairs due to a hit and run to my 2024 Mercedes and the car looks like new again. read more

Prompt, professional and fair! There are a lot of body shops in the area and on this street to choose from but there's a reason I went with this one! Thank you to Darrell and his team read more

Excellent work. Great price. Suggested several ways to fix my bumper according to price of each - my choice. Wonderful people

Came in for a tiny door ding on my Tesla--literally the kind of dent you could almost push out with your thumb. This "Tesla-authorized" estimator took one look, typed dramatically on his computer, and handed me a quote for $4,600. I gasped so hard I nearly sucked the paperwork off the desk. My eyes must have bugged out like a cartoon character because I was in genuine shock. Four thousand six hundred dollars? For a ding? Feeling dizzy from the sticker shock, I took it to Tesla's own body shop for a second opinion. Their quote? $1,600. Same repair, same car, same ding--only $3,000 less. Either this place genuinely believes Tesla owners have money falling out of our frunks, or they saw a woman walk in and figured they'd pad the estimate like it was a game of "how much can we get away with." Spoiler: not with me. Do yourself a favor and skip the authorized middleman markup. Go straight to Tesla's shop unless you enjoy feeling like you've been personally financed their next vacation. read more

Prestige Auto Collision - Intent and tiny scratch the side of a thumb print - Body Shops Near Me - Mission Viejo, California

We took our mercedes in for a repair and Lance helped us and he was so honest and so very trustworthy and the person who hit me had State Farm insurance! I had no idea how hard these people had to work with State Farm to settle my claim. I should have wrote this months ago Lance went out of his way to settle with these people as they did not want to pay for anything. I have never felt this kind of loyalty. They did the most Beautiful job on the repair. I will never take my car to anyone else! This is the BEST AUTO REPAIR for anyone who cares about a 100% perfect job! THANK YOU SO MUCH! Its been a couple months since then and our trunk was not working I went to a place around San Juan as there are so many and I thought maybe Prestige could fix my trunk as we feel they are honest and we trust them. I went in and Lance was not there but the manager ERIC came out and spent time looking at it and brought it to the back to see if a code would show up and nothing.Eric was so very nice and he went out of his way to help me but it needed a real tech guy. He recommended someone and I will take it to them. I cannot tell you how great these people are not only tustworthy and honest but they treat you like such a close family friend. The workmanship and the way they take care of you is beyond any other business out there! THANK YOU SO MUCH THERE IS NO ONE THAT COMPETES WITH YOUR BUSINESS! read more

The best shop in Mission Viejo 100% Recommended and also I'm very grateful with Kevin B. for all his help! Amazing Job!!!! read more

Prestige Auto Collision - Body Shops Near Me - Mission Viejo, California

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I was unfortunately rear-ended while stopped at a red light and was referred to Prestige Auto Collision. Fernando made the entire process smooth and stress-free, even helping me arrange a rental car. The lifetime warranty also provides great peace of mind. Thanks again for all the help! read more

Unfortunately our Alfa Romeo Giulia Quadrifoglio was in need for some repairs, but fortunately Fernando & the rest of the Prestige team were able to completely repair the windshield glass, calibrate the technology for the glass to manufacturer specifications & fix a complex dent all within a short time frame of less than a week. They provided timely updates via text & worked with my insurance, Wawanesa. They helped make this stressful process seemless. We've had the car back for about a week now with no issues, thank goodness. We'll be recommending our friends & family especially with their Alfa Romeo's. Thanks again Prestige team. read more

My truck was rear ended on the freeway. I decided to go to Prestige to get it fixed . They did high quality work . And did the service requested . They painted my truck better than new. I even requested they place some mud flaps on hood guard at extra cost and truck looks so nice and a great value for adding my accessories . I definitely would come back if I needed my car or truck fixed or painted read more

Prestige Auto Collision - Body Shops Near Me - Mission Viejo, California

I worked with Kevin on getting my shattered Rivian Window replaced. He and the other employees at Prestige Auto Collision were friendly and professional - great experience my car was super clean and fixed in a timely manner lots of attention to making this a positive experience for their customer - highly recommend. read more

Kevin was courteous, professional and helpful. He made the experience very pleasant. Thx

Ken Johnston my contact at Prestige and Eric the manager made sure my car was repaired and looking great. I had another car repaired 3yrs ago, and they did a great job so I came back for another repair and paint job, and they didnt dissappiont. Again, they matched the paint perfectly and car was looking sharp again. Thank you Ken Johnston & Eric the manager. read more

Prestige Auto Collision - Front bumper repair and paint job - Body Shops Near Me - Mission Viejo, California

I I'm genuinely so grateful for my experience with Prestige Auto Collision. After being rear-ended, I took my Rivian there and from the very first interaction, I felt taken care of. The estimate process was quick, and Kevin was incredibly knowledgeable, patient, and clear in explaining my options. He followed up, responded quickly, and made what could have been a stressful situation feel manageable. The repairs were completed faster than expected, and for me back on the road without delay just in time for family coming in for Christmas which I greatly appreciated!! As someone with a very full life it felt like Kevin was working to help me not sell me more parts. I will always recommend Prestige Auto Repair to anyone looking for a Rivian-certified shop. They truly made a difficult moment so much easier, and I'm thankful for that. read more

My review is just based on their customer service and follow through. My auto insurance had me bring my car there for so they could write up an estimate on repairs. My car was rear ended damaging the bumper and tailgate. They took some pictures and said, okay we'll write up an estimate. A week later and two calls, no estimate was done. Took my car somewhere else. They had the estimate done by the end of the day. read more

After an unfortunate incident where we backed our less than 30 day old Tesla Model Y into our garage we decided we needed some quotes to fix the, albeit minor, but noticeable damage. We first obtained a quote from Tesla that came back at $2500+, we were shocked because it truly was purely cosmetic and on just the wing part of the liftgate. We decided to get a quote from Prestige as we have previous experience with their service. Much to our surprise, the quote was less than half of what Tesla quoted and it could be done in a day. We dropped it off first thing and sure enough, it was finished within the day. When we arrived to pick it up, Ken was there to greet us and he had the car detailed and looking brand new again. In addition, they were able to give us an even better price for the repair. When does the quote ever go down?? I'm truly impressed with the service we received and Ken and Prestige have earned all of our business going forward. We hope to never have to use their service again but if we do, we will not hesitate to trust them with our vehicles. read more

Prestige Auto Collision - Body Shops Near Me - Mission Viejo, California

Our sprinter van was repaired at Prestige Auto and during pickup I noticed a part was missing for on of the back door shelves. I was told that the part would be ordered and the door repaired. I made the mistake of taking the vehicle then and should have left it until the repair was complete. I have received zero follow up and the door is still missing the required repair. read more

I have used Prestige several times and have had a great experience each time. They are friendly and efficient. They kept me up to date on the stages of my repairs. I would definitely recommend Prestige! read more

Prestige Auto Collision delivers. They did what they said they would do & on time. I can see why they are a Rivian chosen repair. Also, appreciate the extra service & follow up on the repair of my wheels. Ask for Kevin as he is a true professional. Prestige's whole staff was efficient and professional. read more

I was very pleased with the service I received at prestige auto collision. Kevin was amazing at finding everything wrong with my car and communicating diligently with me throughout the process. The work was excellent, and my car was washed and polished when I picked it up. I would highly recommend prestige auto collision for your repair needs. read more

Prestige auto collision took care of me and my Tesla with velocity, transparency, professionalism and absolute courtesy. Alisyn took my phone call yesterday, she connected with me with Kevin whom I met with to get the estimate on the job. Kevin had one of the technicians come out and take a look at what repairs needed to be done to my passenger side mirror. Kevin got back to me punctually with the price on the job. We scheduled for this morning and I am now driving with my car repaired. Kevin, I appreciate you taking care of me. I definitely recommend these guys. Be sure to ask for Kevin! Thank you. Prestige auto collision took care of me and my Tesla with velocity, transparency, professionalism and absolute courtesy. Alisyn took my phone call yesterday, she connected with me with Kevin whom I met with to get the estimate on the job. Kevin had one of the technicians come out and take a look at what repairs needed to be done to my passenger side mirror. Kevin got back to me punctually with the price on the job. We scheduled for this morning and I am now driving with my car repaired. Kevin, I appreciate you taking care of me. I definitely recommend these guys. Be sure to ask for Kevin! Thank you. read more

Prestige Auto Collision - My driver side mirror, fully functional and repaired. Thank you. - Body Shops Near Me - Mission Viejo, California

We had a wonderful experience at Precision Auto. The team was very professional. They quickly provided an estimate and then completed the rework ahead of schedule. Would highly recommend! read more

I had a terrible experiance with this business. I brought my Raptor F150 a few months back. The tailgate was completly damaged and had them quate me to replace it for over $6,500. My insurance company no longer does business with them so I had to go against their recomndation and used them anyway. According to my insurance company Stae Farm, they would still cover it, however, because they no longer have them on their list as recommended location of a busniess to use, I would have to deal any problems that should arise instead of them. State farm also gave them a list of locations of where they can purchase the parts. When they purchased the tailgate at the location on this list, There were NO enternal parts in the tailgate. THey were trying to blamr state farm for it . They told me that state farm had delivered the used tailgate and that it was their fault for it not being a complete tailgate. ( Ive been with state farm for over 30 years and their not the ones that deliver the parts. They give the body shops the list of locations of where to buy parts from) These people were trying to have state farm to eaither buy the enternal parts for this tailgate, or to purchase another one to replace it. An other words, corrects their mistake. I gave this business $2,000. for what they had done thus far... which was absolutely nothing on their end. I was told by Eric who is the manager there that if I wanted to just take the tailgate with me as is, that I would have to give them an additional $1,000. a total of $3,000. for a non complete tailgate which they purchased. If I wanted to take it as is.... I have left both Eric and another employee (Jose) several messages to please contact me to see where I stand. I have not heard from them, NO return calls to me, and they kept the tailgate and the $2,000. Incidents like this is the reason State Farm told me that's why they no longer have them as a shop to use on their list.... read more

Kevin was assigned to my insurance claim for body work on my car. He was professional, friendly, empathetic and a wonderful communicator. I really liked their text updates. They finished the work early and the car looks fantastic. They even washed it which I thought was a nice touch. Would absolutely return to Kevin if I need to (but hope I don't). read more

I had a great experience at Prestige Auto Collision Center. Kevin was amazing ,very professional and helpful. He took care of the problem in a very timely manner and i was very happy with the result. I strongly recommend this place . read more

*** LOCKED IN WITJ THE INSURANCE COMPANY NOT HELPFUL TO ACTUAL CUSTOMERS***I went in to have my car repaired through my insurance, more concerned about internal damage than the bumper, this Shop was only concerned with bumper work, they wanted to charge $400 just to have the car checked out. They didn't fix my strut or oil pan bcs it had previous damage, even though it was the collision impact that caused the damage that caused my car to sound the way it does or oil leaking. All they did is fix my bumper, now I'm stuck with the remaining damage bcs both the insurance company and Prestige are not helping me. $1000 deductible and the most important damage to my car has not been resolved and I couldn't back out of it because I already had to pay $400 to just remove the bumper. I hope this tells the reader how they let me down. read more

Jose is the best! This place is the best with paint matching and overall improvements and restoring back to original quality on all my vehicles. This is the only place I trust with my vehicles. read more

First Class! The entire staff is wonderful to deal with, the office is nice and has comfortable waiting and WiFi! They are honest and a pleasure to work with. read more

I have had two cars fixed here and they did a great job. Lance helped me both times and he was great. They are professional and honest and I would highly recommend them. read more

From start to finish my experience was great. I have Mercury insurance and a Tesla, and Prestige worked with both. The communication and time taken to explain everything from Kevin was amazing. He was so communicative that I rarely had to reach out myself to get updates, and he was very knowledgeable in the process of the repairs. Any question I had, he would answer thoroughly. I called once when he was out of the office and the manager helped me immediately. He knew the status of my car as well, and all the staff made me feel like my car was important to them. I'm glad I found this gem, and I highly recommend their services. read more

I enjoyed working with pristine auto collision. They did a beautiful job on my 2012 Buick enclave. The staff is extremely friendly and very helpful. I actually needed a ride home and they provided that for me also. Gerardo and everyone was very professional. I highly recommend. read more

Complete idiots work here. I specifically asked them if they can work on my car with an anti-locking device the estimator assured me that they could he said he sure his boss knows how to use it. I questioned it several times arranged for a rental car had my car towed to the facility. To find out that they cannot repair my car how to take a morning off of work to wait for them to tow my car back to me. Complete waste of time. Even when I got the estimate, I told them I had the device in my car and nothing was ever said about it now I'm in search for a new Body Shop. The manager Ozzy was extremely rude to me when I called to inquire about the problem, do not recommend this place at all. read more

Jose was great and easy to work with. The quality of the repair was top notch. Great communication. And I couldn't believe how they went above and beyond to clean the inside and outside of the vehicle. They specialize in insurance work (and have insurance company discounts). Not a low-budget repair place if not going through insurance. read more

I was impressed with this service that prestige offered. Kevin, the service representative, was extremely professional and communicated regularly regarding the progress of my repairs. I would highly recommend prestige Auto Repair to all my contacts and friends. read more

Though I don't have anything bad to say about the quality of their work as of now since I have just picked up my car few days ago. However, I am compelled to write about their General Manager, Oswaldo "Ozzie" Pina. He was very rude and unprofessional. He was supposed to inform me about my vehicle when it was ready as the person who was handling my repair was away from the office due to a death in the family. The rep left all the paperwork and also informed me that Ozzie will contact me. The sad part was that my vehicle sat there in their facility for 4 days after the repair was completed. When I questioned Ozzie about why I wasn't not informed and I had to incur 4 additional days of car rental not only he didn't apologize for the error he shut me down on my additional car rental cost. I was very offended by his behavior. read more

Prestige Auto Collision - Body Shops Near Me - Mission Viejo, California

I AM SO UNHAPPY WITH THIS BUSINESS! Completely taking advantage of my 80 year old aunt, whose car is in there for a MINOR repair and they are now holding her car hostage (2 weeks) and keep increasing the price. They are now up to $7000 for barely a fender bender. They are taking advantage of her for being honest. Her Insurance company is either a part of it or also being scammed. We are currently seeking the Better Business Bureau's advice. Very very disappointed. read more

Pros: Kevin does a great job! Cons: None that I could think of Unfortunately, my Rivian R1S got into an accident and needed some repair work. Prestige is a certified Rivian shop and was recommended after looking at forums for the best shops in the OC area. They gave me a reasonable estimate and were able to fix everything ahead of schedule. Kevin Batioja was my assigned estimator and he did a great job keeping me up to date and getting my car back to me quickly. Hopefully I don't need additional body work done in the future, but if I do I know where to go. read more

Back for a third time. Car got rear-ended and since I am still with Mercury, I knew this was going to be their first suggestion. I was able to get an appointment for an inspection/insurance estimate the day after the accident at a time that was convenient for me. Thanks to their scheduling department for making this happen. I was advised that my repair would be quick since they would not have to order any parts, just pull the bumper, repair, paint and assemble. The next opening was the following Tuesday (4 business days). I asked if they would be able to get it done by the end of that week and they said yes. When I dropped it off on Tuesday, I was told I would get an update on Weds/Thurs as it would most likely be 3-4 business days to get work completed. I got my rental car approved for four days and picked it up next door. No call was received by Thursday, so I called and was told that there were delays. I reminded them that I only had my rental until Friday and they said they would see what they could do. I got call on Friday that said the bumper just got out of the paint booth, but there was not going to be enough time to assemble it, but would get in on Monday. I returned the rental due to the holiday weekend and waited until Monday for a call. Didn't get it and when I called I was told that the bumper just got out of the paint booth but no time to assemble it (same story as Friday). On Tuesday, I was called with apologies and advised that car would be ready to be picked up today. When I advised of my lack of rental car, they quickly responded with the offer to have their driver pick me up. With the frustration of the delays, this was greatly appreciated since I was looking at a 3.5 mile walk in the rain. While this wasn't a 5 star service, under the circumstances, there are many positives to keep this place at 4 stars. They have been in business many years and are well connected with the insurance companies which eliminates most headaches. read more