I was told that the toll roads charges I incurred would not have a service fee added…read more Today I received a bill: Summary of Toll Charges Toll Charges: $9.34 (USD) Service Charge: $9.90 (USD) Total: $19.24 (USD) Sure looks like a service charge was added!

I'm a little shocked by some of the reviews. I've been renting from this location for the last five…read moreto six years and have always had a great experience, at least from a customer service standpoint. Sure they always seem busy and things that happen which may be out of their control, but the customer service have always made up for it at the end of the day. On my most recent rental, Nick was awesome despite some hiccups with the cars. Not really a big deal at the end of the day but he went above and beyond, in my opinion, to make it right and it's because of this type of service that I keep coming back. As long as you understand what they can and can't control, you should have a great experience here knowing they won't nickel and dime you for little things.

Arrived late to my pick-up appointment, office was supposed to be closed but Mr. Dani Gelito was…read morethere to help me and saved my day. Very kind and professional individual, he processed all the paperwork very fast and gave me the car right away. Would recommend!!! A

Avis and Budget rental car service…read more I rented a car for a one way rental from Thousand Oaks to Lake Forest and the experience was perfectly smooth and easy. I returned the car to Bassem in Lake Forest and he was kind and professional, providing stellar customer service. The return process was smooth and easy just as the initial rental in Thousand Oaks was. Great car, pricing and service. Highly recommended. Update 11/4/2025 I stopped by this morning after returning the rent a car yesterday as I believed I had left my Armani glasses in the car. I spoke with Danny, what a true professional and caring person. Danny immediately unlocked the car and I searched with no success. He also checked lost and found and no luck. I gave Danny my card and asked him to call me if in fact they showed up. As I exited the parking lot Danny came running out with the glasses and said that he found them in the back. What a terrific individual who truly cared and put forth extra effort to help me out. Truly appreciated and definently worth rewarding. Highly recommended.

I showed up at 8AM today , jackson and owen were there and we were like 4 people and the phone was…read moreringing non-stop , jackson did an amazing job checking me in super quickly and owen did A fabulous job also finishing it with the car , the entire process from start to finish took only 6 min. Thank you Jackson and Owen and appreciate you so much for getting me on the road extremely quickly. Enterprise platinum plus for life

If I could give a ZERO stars i would! Going through…read moreInsurance b/c my truck has to go to the shop for repairs First the car was not ready So I waited with 2 young kids for over an hour for them to wash a car. Then they want a $100 deposit. After calling a family member to get the extra money the other "manager" says oh it is a $500 deposit I got upset then they tell me oh it has to be on a credit card not debit and the card has to be present (no over the phone, no picture of the card no apple/google pay) The credit card holder must be present and added to the rental. All in all customer service was deplorable the two "managers" were completely unwilling to help and didnt even care that i had to walk with my 2 kids to where my truck was (10min drive but 1 1/2 walk with 2 little kids)

When I came in to pick up the car, there was an extremely long line, at closing time. There was a…read morelady being absolutely absurd about what vehicle she was getting, and how inconvenienced she felt, mean while, holding up the employees, and line of people. Inconveniencing every employee and person in the store. (Hope you enjoyed the Rivian, Karen ) Everybody in line was offered water or tea by the staff working that day. Not only that, but I was very impressed by how the manager John handled himself during the situation, he remained professional and informative, at the ridiculousness of this lady. Being the only location open in the area on a Sunday I was super grateful for them. Will definitely choose enterprise every time. Also have to say returning the car was a breeze.. I didn't catch the young lady's name, but she was super friendly and helpful as well.

Thank you! This place has the best rental staff in the area. I got the SUV I needed and was out…read morethe door in about 10 minutes. Erick, is the guy to ask for. Great service.

Update went to different location Honest location this time!…read moreThis time ended up paying for Parking and brought family members That I didn't need to Because this location is shifty! I was going to rent a car today But after the last experience Here of renting a car I will not At this location! They mislead Me and overcharged! Even I was a gold member! The Hertz Gold Treatment Store how to lose Gold Members the Ha Ha Ha Employees we got you good Team! They charged me 20.00 To add a family member on Rental! One day rental I thought Was 70.00 went well above 100.00.

My past experience with hertz, lived up to its name. When I needed a rental and directed back to…read morehertz, I was apprehensive to say the least. I'm increasing the stars for this location solely based on the experience I had with the employees Mark and Wally ( I'm so sorry if I spelled that wrong, I even asked, but it was a while ago) both gentlemen were so accommodating, I even went back to make a personal rental. I'm so appreciative to mark for making sure I left with a rental, and not making a stressful situation more stressful. They answered my numerous questions, and were patient with my need for multiple extensions. Thank you both for going the extra mile, and making customers feel heard and valued. I will definitely drive past the other hertz for this one, every time. That being said it is only going to be four stars only because I did have a recurring issue with the company having a hold on money in my account; and struggling to get it reversed in a timely matter. I was surprised when I arrived to pick up the rental that because I made the reservation within 24 hours I had to have a credit card to put down, when I only had a debit card. I also ran into a little trouble with the toll roads, hopefully someone else can learn from my mistake. I took my transponder and drove the rental car for multiple days, I didn't see it on my account, so I called The Toll Roads, hoping to make a payment and find out why the transponder wasn't working. Because the car was registered to Hertz it read the license plate and instantly charged them, despite me having a sticker transponder on the dashboard, I believe I had $40 in convenience fees over the matter. Which wasn't very convenient. That being said, a lesson was learned, and hopefully, I prevent somebody else from making the same mistake. I will add a vehicle before taking the Toll Road and I will definitely be back for Mark and Wally for my next rental needs.

Fast, easy, and affordable. Great experience, was such a seamless process from beginning to end…read more Car drove great and was very clean. I was impressed, I've rented cars before and this experience sticks out for me. Thank you to Brittney for making the whole thing so simple, Enterprise is lucky to have you. Honestly, felt like I was just picking up a car to borrow from a friend's place. Very smooth operation, will definitely be back if I need a rental in the future. Another thank you to the woman who drove me home. We had a nice little convo on the way there and she was very nice/fun to talk to. Like talking to an aunt. I hope she got her sushi (we started talking about food towards the end of the ride -- it was almost lunch time).

If there is an option for negative stars, I would have selected it! Please be forewarned: Rent a…read morecar from this Enterprise location at your own peril! Before this recent experience, I liked Enterprise Rent-A-Car, particularly for the pickups and drop-offs, and am truly appalled at what I experienced with this last rental. My most recent need to rent a car was because my car unexpectedly died. I rented a car from this Enterprise location for 3 days. The pickup was smooth, and the lady (can't remember her name) who checked me in was good to work with, similar to my previous experiences with Enterprise. However, that would be the end of the good experience. When I went to drop off the car 3 days later and asked for a ride to an auto dealership to pick up my newly leased car, Jannic told me to drive over to the dealership and they would pick it up from there, as they were too busy to give me a ride then. This was Monday, May 4. Later that same week, when I saw that my credit card was being charged more than the 3-day rental, I called that Enterprise office and got Jannic again. He said he'd call the dealership to locate the car, so that they could close out the contract. Even put me on hold to supposedly take care of that. Then, on May 14, I got an email from Enterprise asking me to confirm whether I'd be returning the car on May 15, along with over $1,000 in charges! So, I drove over to the Laguna Hills Enterprise office to attempt at settling this once and for all, as apparently calling would lead to no resolution with mounting credit card charges. What did I get? Jannic told me that he texted the dealership with no response. He called, and there was no response. He said the person with whom I left the keys didn't work there. And he insisted that he couldn't close out the contract unless he could locate the car. Yet, other than supposedly calling or texting, he wasn't going to do anything else to locate the car that he told me to drop off at the dealership! I would never have done that otherwise in a million years! Since it was clear that it'd be up to me to locate the car if I don't want to be responsible for paying for it, I drove to the dealership. Lo and behold, the car keys were there, the employee with whom I dropped off the rental keys on the day I picked up my leased car indeed works there! Right at the dealership, I called Enterprise again and got routed to an assistant manager, who apologized for the miscommunication that caused me to have to spend my time driving to the Enterprise rental office and then to the car dealership. By the way, that also costs me mileage on a leased vehicle. She promised to reverse charges for the additional days of rental and to reduce the rental charges for the 3 days I had the car to compensate for my unnecessarily horrible experience that was due to their communication failure, not any fault on my part. She said she'd call me before the end of the day. That was May 14. Guess what? It's now end of day May 15, there was no call, and the credit card charges have not been reversed! I'm left with no other choice but to spend more time and energy disputing these bogus charges through my credit card company. How does a business operate like this? Never, ever rent from Enterprise again!

Absolutely disgusted with this company. I was offered a discount to prepay. After receiving my…read moreconfirmation, I was called back and advised they did not have a vehicle at that location. They next location was going to be for $100 more! Extortion!! I cancelled my reservation and was advised to would take 3-10 business days to return my $220! I will be reporting this scam to the BBB.

I have rented here twice and was hyper-vigilant because of the reviews. My recent experience…read moreconfirmed the warnings: this location is running a 'shakedown' on customers. When I picked up the car, it was dirty--the exterior was covered in bugs and water spots, and the interior had debris and even a gummy candy under the seat. I actually paid to wash and vacuum the car myself before our trip. I returned it this morning in much better condition than I received it, having washed and vacuumed it a second time right before drop-off. An hour after I left, the owner called to claim there was 'pet hair' inside--a common tactic mentioned in other reviews to trigger a $150+ cleaning fee. I told him I was coming back immediately. When I arrived just 7 minutes later, he was visibly caught off guard. He pointed to 3 or 4 stray hairs in the cargo area as his 'evidence.' Once I started taking photos and told him I was calling corporate to report the scam, he immediately backed down. He then absurdly claimed he 'never intended' to charge me--which makes no sense why he would call to complain in the first place. Advice: If you MUST rent here, take photos of the interior and exterior at pickup AND drop-off. He relies on people being too far away to come back and dispute these fake charges.

I'm surprised to see so many 1 star reviews for this location. My overall experience was pleasant…read more I received a phone call the day before my scheduled rental and the morning of to confirm the time I would need the car. Since the location is on the smaller side, they did not have an associate available to pick me up so they sent a Lyft to take me to their location. Returning the car was a quick process that took less than 5 minutes after they visually inspected the car. My only feedback is that I would not recommend renting the Nissan Rogue.

Horrible experience!! This guys are out to scam you and create false charges…read more Made a reservation for a full Suv 2 weeks prior of my trip, 1-1/2 days before the date a guy calls me from this location saying they dont have a full suv and if I wanted s different vehicle he would give me a 250 discount .. that was the first red flag is actually the cost of renting that particular vehicle, when i showed up to pick it up they promised to take off 250 from the total bill and they asked me for a 200 deposit. I paid everything with my platinum amex.. once i didn't get either my discount or deposit i went to their office because they dont answer their phones and told them i was doing a back charge so the guy begged me not to do it.. Another guy came from the back and started coming up with nonsense charges i said show me where it says that in the contract, they couldn't show me. Told him i was doing it and with a smile he said go ahead they will Put you in to a none rental flag.. I said perfect I dont want to rent ever again from hertz and their scamming ways

Enterprise plus customer and ordered a car a week in advance. I went to the location today and they…read moreclaim they had no car for me although it was confirmed. They had several others SUvs on the lot but would not provide me one. I had spend $30 on Ubers to get to the location. Store manager Collin Reid had no proper customer service. . Avoid this location.

I want to thank everyone at Enterprise in Rancho Santa Margarita for their help in understanding my…read morespecific situation. A special shout out to Ricky. Renting a car is never easy but my experience was great. RG