After having my 2025 BMW for a few weeks, scattered construction trash on the freeway took out my headlight and portion of my grill. After a few estimates from other companies, I got the best, most attentive and honest response from Precision. Easy choice. And they were affiliated with my insurance company, making the process seamless. All aspects of this repair were made so simple and stress-free for me. Even when the repair tracking system automatically put a completion date way out into the future, I called in a panic, after hours not genuinely expecting anyone to answer.....but they did. Not only did they answer, they reassured me that was not the case and changed the projected date. My repairs were completed on time, and I could not find a single difference in my car from a month or so prior in the dealership showroom. I hope I don't need collision repair soon or often, but I would always return here read more

TL;DR: cosmetic work good, mechanical work not completely checked, communication non-existent Original repair estimate was 2 weeks, Ended up being 4 1/2 weeks. They said wrong parts received, they missed some damage in their initial assessment, they appear to have staffing issues. Not one time when there was a delay (3 delays) was I proactively contacted and advised of the delay. I only found out when I called on the day(s) they said it would be ready and then was told that it would be longer. Was driving out of town following the repair, and car became borderline undrivable in the middle of the Mojave desert. Limped car home and took it to the dealership where I purchased it, and they found a large clamp on the intake ducting had not been properly tightened. This was in an area of the vehicle that Precision had worked on. When I called the manager Graham with this information and sent him a video from the dealer showing the loose part, no apology or acknowledgment of any kind that they had failed to catch this. I gave him that chance before writing this. As I said, the cosmetic work is very good, but the great paint matching doesn't matter much when you're stuck on the side of the I-15. I am hopeful that the finish will be durable. This was a large repair, which did require a lot of disassembly/reassembly. I also understand that things happen which can cause delays. Proactively communicating those delays would have bought much goodwill from me, as would have an acknowledgement and apology that they made a mistake with the mechanical repair. I received neither. read more

I recently had a rock slightly crack my windshield, and when my warranty company told me I could take it to any shop of my choosing to get it fixed, I immediately thought of Precision since they did a great job with another repair on my car last year. Their associate, Scott, was very helpful from beginning to end to ensure the crack was handled with care, all communication with the warranty company was clarified, and he immediately jumped on getting their 3rd party vendor (Beach Cities Autoglass) to come out to my house and get it fixed. They, too, did a great, professional job on the glass. I appreciated Scott's attention to this matter and all his assistance to get this done quickly. Precision is my shop of choice out here in OC! read more

The team at precision auto was super kind, really efficient with making the repairs and very accommodating to our schedule. Couldn't say enough things about the entire team. Thank you again for the quality experience and the great work you did on the car. read more

I had such a great & positive experience with Precision Auto from the moment I dropped off my car. Juan managed my expectations, the periodic text status updates on my car were helpful, and even the shuttle service they offered (driver Ramon) was very helpful & greatly appreciated. My car was even ready 1 week sooner than promised! I would gladly & confidently entrust my car to Precision Auto again, even for a non fender-bender issue. read more

The quality of care, workmanship and communication throughout my repair experience with Precision Auto Collision was "Best in Class", and then some! A slight collision brought me back to Precision a second time and the overall result did not disappoint. Graham and Scott's entire support staff produced an incredible result that has restored my car to an original factory quality level! I am incredibly pleased with the overall result and I "highly" recommend Precision's services. read more

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My car was damaged by a hit and run. I was referred to Precision Auto Collision and I'm so thankful I was. I worked with Fernando, who helped me navigate this process and provided support each step of the way. He had top notch communication and he always hit deadlines, whether it be when I'd receive an estimate to when my car was ready to be picked up. Then when I picked up my car, I was blown away with how great it looked! Not only did they do a fabulous job on the exterior but but they washed and detailed the interior. My car hasn't looked this good in years - feels like I'm driving a new car! I appreciate and recognize the value in working with Precision Auto Collision. From the customer service I received to the finished product of my "new" car, I couldn't be happier! read more

We dropped our car off for an estimate with Fernando. We informed him that the estimate was below 15,000 we work our file with the car owner who hit us through his insurance only if it's over 15,000 would we file with our insurance rather than completing the estimate and let us know the estimate amount and filing with their insurance they filed with our insurance. Now it's been two weeks trying to get this cleared up and they're giving us a heck of a runaround. Our car has been fixed since before Christmas and now it's the new year. These guys keep saying they will straighten it out, but they don't follow through. read more

My brand new Ford Expedition recently had a broken window, which ended up causing a bunch of scratches to the paint. Graham personally took care of the repair and was awesome to work with, professional, honest, and always focused on doing the right thing. He really delivered a top notch, luxury level experience, and we truly appreciate it. I'd highly recommend Precision Auto! read more

I have nothing but great things to say about Precision Auto Collision. It is no fun getting into a car accident and unfortunately my wife and my daughter both had separate car accidents. Graham and the team at Precision Auto help make a challenging and difficult time easier to handle with their excellent professionalism and communication. One of the parts we needed was in San Diego and I was impressed to hear that one of their workers drove to SD just to pick up the part. Also both of our cars came out of the shop looking amazing! The detail jobs they did on them were the icing on the cake. It looked like we got two brand new cars back! I highly recommend Precision Auto! Thanks again to Graham and the team!! read more

I'm a repeat customer and they did a great job again. I think you for good customer service and a good repair. I like that they are near Enterprise Rent A Car. read more

I've taken my past vehicles to a few other body shops before and Precision Auto Collision surpasses them all. They are called "precision" for a reason. Paint matches perfectly, they fixed other issues that were wrong with my car that were not related to my accident, and not to mentioned detailed my car inside and out which I have never experienced before going to other auto body shops. Fernando, Graham, and Juan are very professional, kind, a great team, and made sure all of my concerns were addressed. I had a wonderful experience taking my car here. 1000% recommend. read more

My experience with Precision Auto Collision started in 2022 and it just finished recently with an unhappy experience. A local car wash had sent me over there to repair damages occurred at their property. From the beginning Graham came off as a used car salesman. Talking shit on both the car wash and other customers to me. During this period Graham never ordered any of the replacement parts we initially talked about. After reminding him months later, he finally started the work. That is where the actual problems started. During this work they left open holes on the top of my car. I now had a car that fills up with rain. I told Graham this to which he said it wasn't coming through the roof and was coming through the front windshield. They did additional work to fix the problem the next year. The problem is each time they "fixed" the problem, it would stop raining for the year. The next year it would rain and I would realize the problem was never fixed. I finally went to another place and explained the original problem. The issue was exactly where I had told Graham the issue was. I called Graham and left a message. Per the usual he never called me back. That was almost two weeks ago at this point. Its easier to just help other customers avoid Graham and eat the cost and bad experience left by Precision Auto Collision. Never want to talk to Graham again. Asking around, it seems like normally this is a reputable company. I highly advise if you are doing business with them to avoid Graham. read more

My college son needed truck repair and we worked with Scott. He was very professional. As a single mom I felt lost. He was very helpful. I feel like he was accommodating with my budget and fit us in quickly and got the repair done very fast. I will continue to take my vehicles here. read more

My 2024 Mercedes EQE was recently at Precision. They followed up with updates, estimate of repair, and the final result was perfection! Kudos to Fernando for his excellent customer service read more

This place is the bomb. Awesome service, went above and beyond. Very happy with their work.

Was involved in an accident and the Hyundai dealership down the road recommended Precision. I was worried that I wouldn't be able to find a good shop for my Ioniq 5 (EV). But Precision Auto was the perfect choice. After initial inspections, they worked with my insurance for all supplemental work. They made sure everything, including lights and sensors were all working properly before delivering the vehicle. They made sure it was done right. They were also very friendly and happily answered any questions I had. Overall, it was worth the call to get my car back on the road. I highly recommend this shop. It's also right down the road from an Enterprise, so it was easy to pick up a rental. Highly recommended. Lifetime guarantee as well. read more

Excellent professional customer service with a personal touch not one issue perfect experience all around from front office to service writer & management read more

I have been taking my cars here forever and they've always done great work. Recently took my sons car in with some rear end work needing to be done, trunk, bumper, left and right rear quarter panels. They quoted about $6000 before with caveat it could be more after getting in to it, which ended up totaling the car. I elected to keep the car as salvage and have them fix out of my pocket. They then said they would pass because it would be hard to find parts, which is ridiculous because they wrote up a quote and would have known that before quoting. I took it to OC Collision who repaired it no problem for $4500. Needless to say, won't be using Precision in the future. read more

Precision Auto Collision - Body Shops Near Me - Laguna Niguel, California

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I just picked up my SUV from Precision and couldn't be happier. It was insurance claim work and they got me in and out in a week. Very professional and the quality of work is outstanding. Great job Precision!!! read more

My parents used to live in the area but now live in Prescott, AZ. They still take their cars here if they need any body work. I live in Oceanside (45ish mins) south and only take my car here to be fixed. We know the owner personally so that helps but honestly, they are a trustworthy place and they do the job right! I just got rear ended again for the second time in less than 2 years so l just contacted my insurance to tell them my car is going back here to get fixed yet again. The people that work here are professional and kind. I don't trust anyone else for my car repairs. Once my family and l started coming here we have never been dissatisfied so we are loyal customers due to the high quality we receive with our repairs being done thoroughly and correctly. read more

There are not enough stars for this one. I was parked in a parking stall in a local strip mall sitting in my vehicle when a truck "grazed" my care while they were parking. Ouch. I felt the hit and figured there was damage. There was some minor damage. I visited Precision Auto Collision. I was very impressed with the calm of the office when i entered. There was a nice pot of coffee and someone to greet me at the front desk. It gets better. I met with Graham and not only did he fix my minor damage (it was alongside the driver's side of car), he did it WHILE I WAITED and said NO CHARGE! The work was pristine. Now, granted a business will not thrive if they aren't compensated fairly for their expertise and work but this speaks volumes to me as to why their reputation is stellar. This small act of goodwill will go along way with me. God forbid, I will need auto collision work in the future, but i will entrust my vehicle to Precision Auto Collision. I will also recommend them to anyone who needs body work. Reputable, Professional, Timely, and obviously goes the extra mile to earn a new customer. In this crazy world that we are living in it is refreshing to meet a business that still goes above and beyond and cares that much. Thank you Graham and team Precision Auto Collision. read more

I have used this company 2-3 times through my business auto insurance and have always received my cars back in premier condition. On tome and accurate too. read more

Our insurance company recommended Precision for the repair of a shared- fault parking accident. My first file in the 58 years i've been driving! Sean assured me that everything would go smoothly since i was leaving on a trip just a few days after the accident. Left the car there, got a call that the car was done just 3 days into my trip. i was so surprised how beautiful my car 16 yr old Honda Accord looked upon my return!!! It's never had a detail job done to it, so wow, impressed! The work was flawless, the service top-notch, and every single staff member i had contact with; from the front desk, service writers, manager, body repair personnel-everyone was kind & helpful. Can't say enough about this family-owned repair shop, and from just talking to the employees, i heard glowing remarks about the owners too. That says volumes in this day and age. Customer service starts at the top and works down...just a wonderful company. Thank you, Precision, for the great job! If this ever happens again, i know exactly where to go for help!! read more

Got rear ended and needed to get my car repaired. Very easy to work with and professional. Answered all my questions and were able to take my car in quickly. Car was repaired and returned my car clean and looking great. Scott provided very clear communication throughout the whole process. Thank you very much. read more

I was unfortunately in an auto accident and referred here by my insurance agent. Cheryl and Graham are very professional and courteous. Their customer service is excellent and their follow ups are much appreciated. My car was ready in about a week (7 full business days), just around the time they told me I could expect it. They obviously know what they are doing in order to provide accurate expectations for repair completion. Cheryl is great and friendly and kept me in the loop during the whole process. Keep her around, she's great! read more

Precision Auto Collision - Rear bumper - Body Shops Near Me - Laguna Niguel, California

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I am very impressed with the owner and the team as they got our car done perfectly and ahead of schedule. Thank you so much.

Wish I could given them 10! Exceeded my expectations and was so surprised at how amazing my suburban looked when I picked it up. I was read-ended on the freeway and the other drivers insurance asked me to go to this show because they liked working with them. AND NOW I KNOW WHY - Graham helped me out when I got there and assured me everything would be taken care of to my satisfaction. The entire staff that I worked with was awesome. Can't wait to refer my friends and family! read more

I can never say enough about how great precision auto is. I brought my jeep in to get the grill replaced and they did an absolutely amazing job. Graham and scott are always very helpful. Unfortunately I am one of those people who has bad luck with cars, so I am a returning customer quite frequently sadly. But always happy to bring this place business. They even gave my car a beautiful wash inside and out. can't speak well enough for how great they are! thank you again!!!! read more

Precision Auto Collision - Body Shops Near Me - Laguna Niguel, California

I was dreading taking my SUV in for repair needed from a minor fender bender. Cheryl and Graham were amazing. They were very clear on what to expect. I was ecstatic when I saw my vehicle at pick up. It looks brand new new! I highly recommend Precision!!! read more

Good people. I can't thank Sean enough for taking the time to do a quick look at an Infiniti QX80 I was planning on buying. In just a few seconds he informed me the car had paint work done to it. I took the car back and the dealer did agree after checking it themselves. I randomly dropped by and was just someone looking for a good kind person to guide me and Sean stepped away from his busy schedule to help me. I would definitely use this shop if I needed to in the future. Thank you. read more

About a month ago ,4/16/19 we arrived to precision auto collision. My kids and I got into a car accident. And the person that hit us send us here. ( insurance). I honestly thought the process was going to take longer and more stressful. ( trust me , it could be ) but thanks to Jody Vargas the whole process what stress free. Jody Vargas , provided me with great costumer service. He went out his way to helped me out. He helped me out to get my rental car right way , help me to get reimburse for the car seats for the kids ( because by law they have to be replaced after an accident ), he also gave me an accurate estimate time of when my car was supposed to be ready. So I can not thank Jody Vargas enough for all work. He was very attentive and profesional. So o hope he gets the credit he deserves for being a great employer. My SUV looks great again! All nice and clean. Yes , they also detailed cleaned it. Thanks guys!!! read more

Precision Auto Collision - all fixed ! - Body Shops Near Me - Laguna Niguel, California

So I was hit in a parking lot, and the other car drove off. Mercury directed me to PAC, and at first I wanted to use caliber collision, but Shane and the team there were so amazing I stuck with them. They finished the car in less time than they quoted and the repairs were amazing. The dude there has an Australian accent and is the coolest, he could literally tell me I had cancer and I'd be like "oh ok yea makes sense" because of the accent . Anyway. Great place. Highly recommend. read more

Precision Auto Collision - Body Shops Near Me - Laguna Niguel, California

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I just had my car repaired here after an accident. The customer service and repairs were the best I've ever experienced. Always available, prompt communication, fast turn around and very quick drop off and pick up procedures. The repair made my car look brand new and it was even detailed before pick up. My car looked better than before the accident! Repairs were priced fair and they are guaranteed for the life of the car. Clean establishment with friendly staff. Fernando and team were all AMAZING. I will be using this shop from now on. read more

The service, communication and follow was amazing. They use only dealer parts and the quality of the work was perfect. When I received my car back not only was the repair perfect but the car was 100% completely detailed. If any of my cars ever need and repairs again, I will ONLY take them to Precision! read more

My car was hit in a parking lot while parked. Graham at Precion Auto Collision got me and estimate right away and was able to get my pristine Corvette C7 Grand Sport into the shop the next Monday. My car is pristine and it was beautifully repaired and returned to me by Thursday. Everything about my experience with Precision was excellent and they are very nice. The repair is immaculate! I am a very happy customer@ read more

I was rear-ended and my insurance company gave me a list of recommended companies for the repairs. I am so happy I chose Precision! They were very responsive and friendly. They got my car in right away and had the work completed in a week. The whole process was easy and painless and my car looks like new! If I ever need work done I will be back to Precision. read more

Gary and the entire team at Precision are top notch. Extremely great customer service and the job was completed ahead of schedule. I dropped off Monday afternoon and my vehicle was ready by Wednesday. Crazy fast service. Gary was extremely helpful navigating my insurance claim and making everything as painless as possible. See below my new bumper and the increíble paint match. This was my second time using Precision and I will never go anywhere else. Thanks Gary and Precision! You guys Rock! read more

Precision Auto Collision - Good as new! - Body Shops Near Me - Laguna Niguel, California

I backed into a wall and wrecked the door on my Lexus: it's a 2007 so I didn't want to spend a ton of money. I met Graham and his team based on a referral and they created a custom solution for me that replaced the door with a used one (it was the same exact color so I didn't have to pay for paint) and put the entire thing back together for way less that other shops wanted to charge me. I highly recommend this shop and it's team. read more

Precision Auto Collision - Driver's side door repair - Body Shops Near Me - Laguna Niguel, California

My husband over the weekend backed my car into my VBFF's rental car. I originally took my car to South County Lexus to have them provide me with a quote/estimate. After an hour of waiting, the concierge dude verbally gave me a $450.00 quote. I requested the quote/estimate to be in writing. He then told me I had to take my car to get a written quote to Pacific Elite just down the road. So I headed to Precision Auto Collision instead. Actually, I should have just taken my car there in the first place. Rafael Thayer immediately assisted me when I walked through the doors. He then looked at my vehicle and told me that they could most likely buff the damage and touch up the car paint. I gave him my fob and 15 minutes later - done!!! Take a look @ my before and after photos!!! No charge...just asked me to post a yelp review... read more

Precision Auto Collision - Before Precision Auto Collision - Body Shops Near Me - Laguna Niguel, California

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