Angel really took care of me. The shop made my car beautiful! (and the cost was reasonable. The young lady up front was patient and helpful. The gentleman that gave me a ride home when I turned in my vehicle is local and got me home chill. I had a complicated payment and schedule issue, but Angel and the crew (I wish o remembered everybody's name) worked with me and made it happen. I know where to go for collision work from now on. read more

Frank's Auto Collision - Looks great! - Body Shops Near Me - San Clemente, California

This review is beyond overdue. Let's just say 20 years overdue Jeremy and the crew at Frank's have been taking care of me and my vehicles since I was in high school I am now 42 years old and there is no or no one I would ever trust with my car And peace of mind. You feel like family and they take care of you like family! They are efficient and looking out for their best interest in their clients and customers. I seriously cannot say it enough that Jeremy and everyone at Frank's go above and beyond! To say I have had more than a handful of accidents mostly not my fault but definitely some that are ha ha either way they're the best of the best and if I lived 100 miles away, I would still go to Frank's over anyone else. read more

A++++ I highly recommend Frank's Auto Collision! Angel was my contact person and he was fantastic. I not only had paint and bodywork done, but he also helped me coordinate the windshield replacement and a thorough detail job, including the engine. All of the repairs were perfect, and the car was done on schedule. I really appreciated how Angel kept me updated throughout the process. Our family has worked with Frank's several times, and we've always had a great experience. Thank you! read more

My older friend who gets in a tizzy with everything someone hit her car and minor dent took frank three weeks to get it fixed.The car was drivable and so she could of driven around with that minor dent in it but she had to go three weeks without her car because of one thing after another. I try very hard to keep out of her business but I keep an eye on her believe me and this was just so unacceptable. 3 weeks to fix a minor dent While the car was still drivable! Totally cosmetic. Just found out when she got her car back finally they asked her to do a yelp review. Now mind you she's older and I keep my business away from her but I keep a good eye on her and she doesn't have a smart phone how the Frick is she going to make a yelp review and it's going to stress her out! read more

Took my car in here a couple weeks before I actually got it repaired. Dropped it off a couple weeks later and it took them 4 full weeks to fix this damage. I ended up having to get a rental car for 4 weeks as well. It ended up costing a total of 11200 bucks to fix this including the rental. Found out the person who hit me's insurance wouldn't cover the full damage after the fact and now I have to pay a bunch of money out of pocket. Just wanted to give a good warning to people that I wouldn't take your car here if you're looking for a good rate. read more

Frank's Auto Collision - Damage - Body Shops Near Me - San Clemente, California

Rear passenger door was over extended and during that time when we tried to close the door with window down it broke the glass. Was quoted by a few official Subaru repair shops - with Franks being an official "Retailer Certified Collision Center" per Subaru website. I asked Franks if there is any difference between the North and South location and was assured it's the same people. Keep in mind that only the North shop is listed by Subaru. Franks quoting was very detailed which we appreciated knowing that there won't be any surprises. They said they follow Subaru steps 100%. It was all good knowing that. Labor rates and parts were reasonable. Parts there was a small markup compared to if you would've bought directly from dealership. Was assured they only Subaru parts and if they see something going on that needs repair they would replace. So we got quoted for glass, hinges, door check, and paint. There were some other labor charges for paint and glass related things (e.g. cleanup) If they find any other issues they would let me know and that's where my issue is with them. When I got the car back in a reasonable time and tried out the door that got messed up the door check was super stiff. I asked them if that's normal and did say it was stiff but we both thought maybe because it's new. Over a few weeks the door check snapped and also black glue stuff stuck on the glass. Informed Franks about it and they said they will look at it. When I got it back the door was not as stiff and Franks concluded there was something with the door and they would have to replace it. I got a quote and for it and prices were reasonable. Overtime I noticed the door check screws were lose and if I were to tighten it then yeah door becomes stiff. Additionally, I've emailed them several times about the black glue stuff appearing on the glass with no answer. I decided to open the open the door panel myself and discovered several things that I believe should've been addressed in the first visit. 1. Door check was stiff and there seems to be a disconnect between the mechanic and the account manager. Franks should've realized at that point that there was more that needed to be replaced - the door! 2. The vapor barrier was taken off or not salvaged and when they put it together it's when the black glue stuff maxes contact with the glass. (Is this per Subaru standard?) 3. The door check they gave me belonged to a different Subaru or something because the part marking is not the same. I confirmed this with another Subaru same make and year. I also bought a new door check for my car and marking is different. Additionally the door check was bent. Franks told me that it was because the door needed to be replaced and that's why it got bent. I believe someone bent it on purpose so that it's no longer stiff. Keep in mind that there are two heavy duty hinges that keep the door in place. So the door making it bent is unlikely and why did it it bend the first door check vs snap? Overall, the things they did was good but they failed to realize this door problem when they had it open. To fix it I would have to pay for the labor to remove the door etc aka extra charges that could've been avoided the first time had they realized the door was also messed up. I clearly saw the door check location on the door was clearly messed up and it makes me wonder why they didn't bring it up. I made adjustment myself and now the door check is not stressed but because I can't bend the door check mount perfectly it's why I still can't have window fully down and open and close door. The angle in which the end of the door check travels when door is closed is hitting or putting pressure on glass when down. That's why glass broke. Now I know not to lower the window too much and everything works fine. Future goal is to somehow bend the door check mount on the door so that it won't hit the glass. read more

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The whole team at Frank's Auto collision was outstanding!! I couldn't be happier! Mayra was so pleasant to work with and she always took time to answer my questions. Angel is very knowledgeable and always kept me informed during the repair process. Justin was super friendly and answer my questions when angel wasn't available. Marcela was super friendly and always took her time to make sure my questions were answered. Mauricio the manager at this location walked me around the shop and showed me how the repair process was completed it was an awesome experience. read more

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I chose Frank's Auto Collision to handle my insurance claim repair and I'm so glad I did. They were prompt with communication and returned my car on the date promised. Really kind and professional people. And they also did an excellent job cleaning the inside and outside of my car as part of the repair service, which I wasn't expecting. Thanks guys! read more

Was blown away by the service here at Frank's Auto Collision. Jeremy and staff are hands down the best mechanic/service/detail people I have run across in the automobile world. The honesty, attention to detail, expedited service and great customer care was beyond 5 stars. I can not recommend enough to take any and all vehicle matters to this shop. Jeremy will get you sorted in a hurry. Best of luck and THANKS FRANK'S. read more

Absolutely everything from my previous review stands and this place is incredible to work with!!! Justin took above and beyond good care of my car and also was so transparent throughout the process. Was more than willing to give me updates on the status and also advice working with my terrible insurance company. I can't give him and the staff at Frank's enough credit for how they treat you as a customer of theirs. If you need anything, ANYTHING done with your car, you can trust Frank's to treat you right. Thank you again, Justin!! read more

Major +, They work well with my insurance where the whole experience was easy. Subaru Irvine recommended me to this group and they delivered well. I had to drive from Irvine to San Clemente and didn't have regrets. Justin talked me through the whole process from day 1 to picking the car up. Justin was great on updating me throughout the week my car was being fixed so I was able to plan my client meetings around pickup date and time. This is a good group. Very professional and everyone I came in contact with at this location had great customer service. read more

Just woke up to discover my girlfriends Jeep was vandalized with spray paint. Got some outrageous quotes over the phone. Then I called franks and they told me to bring it by so they can take a look. Angel took care of it in no time and the Jeep now looks good as new! I will definitely be going back there with any issues in the future. Thank you angel! read more

Frank's Auto Collision - After! - Body Shops Near Me - San Clemente, California

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This is the second time that I have taken my car to Frank's for an auto body repair. Both times not only has my car been fixed immaculately but I have received extremely professional and friendly customer service. They update you daily via text on the status of your car, if you call they are always responsive to your needs, and when they're finished with the work they wash your car. Angel has been an excellent representative of Frank's. He was so helpful with my complicated claim and helped me out with every last detail going above and beyond. I highly recommend Frank's auto collision. read more

My car fixed here and Fernando who seamlessly guide me through the whole process from a yo Z. Estimated 10 but I picked up my car within 3 business day. Fantastic!. Recommended, ask for Fernando. read more

A friend of mine recommended me this body shop , I went to get some scratches repaired because I couldn't handle any more to see them and my husband reminding me every day that I crashed the car. I'm very satisfied with the customer service at Franks Auto , the young lade ( Sara, I think is her name ) was very nice and took care of my thousand calls ( I am a picky customer). If you have any issue with your car bring it here , they are nice and professional , very happy with the job as well. read more

The entire Auto Body repair experience handled for my Subaru Outback By Frank's Auto Collision staff members Shaylee-Service advisor & Justin-Body technician was friendly, efficient & 100% satisfied. Work estimates were accurate & throughly stated. Final results (body paint & quality matched perfectly) where very acceptable & price seemed fair for all the work that had to be done. I feel like I have a new car again. Work performed demonstrates an example of Fine Mechanical Arts that can be achieved by highly skilled people whom care to do the job right. I would highly recommend Frank's Auto Collision. John O. read more

I feel compelled to respond to the owner's lying response to my negative review. They most definitely did not offer to repair my car at a discount, in reality they told me that they were unable to do the repair and that I must pick it up and take it to a shop that was capable of repairing it, charging me for the "work" they had completed ( leaving me with a car that is essentially unusable). read more

Frank's Auto Collision - As you can see, no rust, just shiny steel and what should be a round mounting hole now distorted to unusability - Body Shops Near Me - San Clemente, California

If your looking for 1st class service your search ends here. At every turn of processing my estimate Justin flowed seamlessly making the experience effortless and transparent throughout each phase. From initial contact Sarah walked me through the whole process from how to prepare for my appointment to final processing out, very professional and informative throughout each interaction. Each time there was an update the built in messenger prompted a text and Justin would call to confirm changes being adjusted. Also going above and beyond limitations Justin and his crew executed repairs flawlessly. The final product was impressive and service was impeccable. Good to have a Local shop that you can trust. Much respect to the shop crew, Sarah and Justin for making this experience easy and transparent as possible. read more

This is my 4th visit to Frank's. Yes you might think what a crappy driver! Lol This time again I was helpless. My car was sitting at a red light and someone bumped me from behind. I called my insurance company and requested that Frank's take care of it. Stella has now taken the receptionist position and is equally kind, friendly and helpful. Mauricio also was my key member who took care of me again as in the past. Mauricio is the reason I always come back. His personal touch, the fact he remembers me and is SO professional and helpful. Big helps like offering to stay late(after the shop closes) just to accommodate my tight schedule was typical of him going above and beyond. Little touches like bringing me an iced cold tea with ginseng is like family! Who does that?!? Mauricio. Frank's was faster than promised, and did impeccable work! Don't waste your time going anywhere else. Really. read more

I had the best experience at Frank's Collision. They were honest and quick about my assessment. Got me in right away. Offered me rides after the van was in the shop and they were all incredibly nice. I got updates on my vehicle and they are super flexible. Sarah and Angel were amazing! If you want to be treated honestly and like family, call Frank's! read more

Take your car to Frank's. My daughter and I are the "queens" of the fender bender, and have used them several times. This past accident was no joke, and once again went to Frank's. Sara was so helpful and coordinated all the details. Justin was ON IT- texting me periodically through out the week with updates and sending expectations. Finally Angel brought the finished car to me, and returned my rental. Extremely professional, great attention to detail and regular communication. read more

Great experience at Franks Auto Collision! My car was rear ended and needed repair. Mercury insurance company recommended Franks. We worked with Justin on this job. He made things really easy, walked us though the process and was very polite and attentive. My car looks great, they even washed it for me! I highly recommend Franks. read more

My car was in an accident. I depended on a local repair facility. I have used Frank's before. Angel helped me out so much. I highly recommend Frank's AUTO Repair facility in San Clemente. Their staff is amazing. Great job guys. read more

Mercury Insurance sent me here after an accident, I had damage on my right side tire and alignment. A few months after my car was "repaired" by Franks, my husband drove my car and said it was pulling to the right. Something I hadn't noticed, because I don't notice things like that. I took my car to my regular mechanic to have him check the alignment. He informed me that it was indeed off. I immediately called my claims agent at Mercury and she told me to take it back to Franks to have it fixed, as the repairs were still under warranty. Off to Franks I went. I was greeting by a very morose Justin, who immediately wrote me off. He said he would figure out what to do and call me, he also asked who my mechanic was. I left and waited for a phone call that never came. I called him a couple of days later and he told me to bring my car in and he would have his guy run a test on my alinement. He called me to come pick my car and informed me that is was off. So now he had to check with someone else to see what to do now. A week went by and I called, never got a return phone call. I called the next day, and Justin informed me that they were not going to fix my car. I now have to pay to have it fixed when I already paid my deductible, thinking they would fix my car properly and they were rude and unprofessional every step of the way. I would give them zero stars if I could, stay away! read more

This place is professional and organized. Justin took amazing care of me. It was quick and easy process and my car looks fantastic. I highly recommend this place and working with Justin a true professional. read more

Recently I brought my car in for a repair on the bumper. Angel the mechanic and estimator was patient, kind and very thorough. He talked me through every step of the way and made sure the work was done beautifully. Marcela, Angel and Everyone I spoke to at Franks was helpful and very communicative. I will definitely use Frank's auto from now on for any car needs I have in the future.Thank you Frank's auto collision for being honest and reliable! read more

Very good service with Mauricio Vega and Hugo from the other Franks auto . Clean establishment and Very Covid- safe and very professional staff. Thank you for excellent service and quick service read more

Very friendly staff. Angel was so accommodating and helpful and was a liaison for the insurance adjuster and took care of everything! Car was washed thoroughly and looked great! Shout out to Justin and Jeremy! Thanks guys! read more

A huge shout-out and thank you to Justin at Frank's Auto Collision! Someone side-swiped my vehicle on Friday, while it was parked at my dentist's office and I was dreading the work and cost to repair it. Their offices are professional and well-organized, and the staff inviting and very helpful. I met with Justin who surveyed the damage and said he wanted to see if he could buff it out...and voila a few minutes later it was good as new!! Whew...not only was I relieved but OMG I was so impressed with Justin's customer service, professionalism, knowledge, quality of work and ability to repair something so quickly. Thank you Justin for taking amazing care of me...and thank you Frank's Auto Collision Center for being approved by both AAA and Mercury Insurance! I definitely recommend taking your car here for anything you need done with your car! Frank's is the best in San Clemente. Thank you again Justin!! read more

Wow! These guys are the best. Angel at Frank's Collision took great care of my car after it was hit; he replaced the bumper and did paintless dent removal on the fender perfectly. Now my 15 year old Suzuki looks new :) He kept in touch with me exactly as often as he said he would, every two days until it was done. These guys are consummate professionals and managed to complete the work even with a pandemic going on, and got the parts sooner than we all expected. I wouldn't go anywhere else. Thank you Angel! read more

I highly recommend using Frank's Auto Collision. Angel was very helpful telling me exactly how they planned to repair my car and listened to my concerns. He estimated the car would be repaired in 10 days and repaired it in 5. The car looks beautiful. If I ever need another car repair, I know I will use their services. read more

My 80 year old Mother crashed her 2000 RAV4 about a month ago and asked me to send her some local body shop contacts about getting it repaired. I live in Sun City and she lives in San Clemente. I found three places online that were nearby to her and I guess she called Frank's. They took looked her car over and told her it would be about $4500. Well, if you know my Mom, you'd know that she lives WAY below her means and there just wasn't any reason to justify putting that much money into that old of a vehicle. The car, other than the damaged fender and minor door panel scuffs, is a cream puff that was garaged, serviced and has only 89K miles. So, she calls me up and asks me to go over to Frank's to check out the vehicle first-hand and see what I think. So, I'm in the area the next Friday so I pick her up and head over to Frank's. When we got there, I was impressed with the orderly yard and garages plus when I walked into the office I was greeted by two employees. Jeremy Dugan was the Estimator that was handling my Mom's RAV4 and he was very professional and informative. He has an excellent demeanor and even though my Mom is "difficult" at times as she gets on in years; Jeremy was very kind and patient with her. Once it was obvious my Mom just wanted to get rid of the RAV4 by donating it to charity as is; I offered to pay for whatever time or services rendered thus far might be in order and Jeremy explained it wasn't necessary. I reminded him about impound space in Frank's yard but he said as long as it was moved within another day, there would be no charges incurred. I helped my Mom clean out her personal possessions from the RAV4 and took her home. The next day, Saturday, right when Frank's opened, I showed up bright and early and there was Jeremy taking care of business. I got the RAV4 off the lot and thanked him again for the great service with an apology for my Mom not having the repairs done after all. The impression that the whole experience with Jeremy and Frank's Collision Center left on me will last a long time and I can say nothing but excellent things about the entire establishment. Extremely fair and understanding of a difficult old woman and situation. Thanks again to Jeremy & the guys at Frank's! read more

This is the best body shop in town! I trust them for any repair on all our cars. My family has gone here for years, and every time we are pleased! Justin is so thorough and honest -- he and his guys do the best work! read more

Fantastic customer service, timely communication, and excellent work quality!! My vehicle needed some bodywork and I'm extremely happy with everything (start to finish). Angel (my rep) was knowledgable, customer focused and delivered what he promised! Returned my calls promptly, kept me updated along the way how the shop was progressing, dealt with the insurance company so I didn't have to worry about a thing, stayed later to ensure that I picked up my car and was satisfied! He is truly a Rock Star! Thank you All at Franks for delivering my car back to me looking fabulous! Very satisfied customer! read more

I cannot say enough amazing things about Frank's. It really sucks that I have had to take my car there THREE TIMES, but they have done an amazing job each time. The office is totally clean. The receptionist is friendly and helpful both on the phone and in person. They are really clear in explaining exactly what they are going to do to your car. The work with the insurance company to make sure you get the best repair covered by your insurance. They told me my car would be done in one week and it was DONE ON TIME! They called me to let me know. Let's hope I don't have to go back again! haha but they did a wonderful job BOTTOM LINE: Great work, honest friendly service. read more

Best repair shop I've been to. I refuse to go anywhere else. I grew up in San Clemente and trusted Jeremy & the rest of Frank's Auto Collision team to take great care in any type of repair to my vehicles. I've moved about an hour north now & I still go out of my way to have my cars checked out at Franks. A main reason: I was in an accident 2 years ago late at night & had my car towed to a repair shop in Fountain Valley close to where my car was hit. Due to their crap service it took 3 months to fix my car & they put in second hand parts & cause several issues to my vehicle that I still deal with now because of their poor work. Jeremy has never let me down. The car is taken care of quickly, the repairs flawless & it feels like the car is new again. They're an honest and hard working spot. I can't really say enough good things about them. Trust them with your car and you won't regret it. read more

I had to drive to carlsbad in 90 degree heat without an air conditioner that hasn't worked in months. I stopped by Franks and was greeted by a very personable and professional young man named Jeremy. He then made a call to another very obliging employee named Walter. He came running to my rescue! Within minutes Walter had my air conditioner back running and working better then ever! Thankful that I decided to make that stop that turned my whole day around! Not only did I skip on having to drive down south sweating to death... But I can FINALLY drive my car around without having to roll down all 4 windows and the sun roof with the HOPE of some breeze! Walter and Jeremy, you guys are awesome. I appreciate all your passion and hard work! read more

Sergio is my favorite. This place is the only place I will take my car after having some aweful service elsewhere. They sit and talk to you about your car, they care for your car, they will take extra time to make sure it's all done right. They loan out loaners for free, they wash your car (and if it's raining, they let you come back and get a free wash later). They may be a bit more pricey than taking your car to jiffy lube or walmart, but I'd say well worth it for someone to look at my multi-thousand dollar investment. read more

I have never been so impressed with a company. Justin took such good care of us. His communication was amazing and he finished my car a day earlier then expected. You can't go wrong with Frank's Auto Collision. I'd say my car wash was more like an auto detail, an extra bonus! Thank you Justin! read more

Jeremy at Franks Auto Collision is amazing! Unfortunately they have seen my car twice each time I have been so impressed with how they make a stressful time run so smooth. The customer service I received was excellent, and the work is quality! If you are looking for a reliable and honest place to take your car look no further. A huge thank you to Franks for caring! read more