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If Yelp ever decides to offer six stars, Garrett and GT Collision Center should be first in line.
A family friend recommended GT Collision Center after my son's brand new Toyota 4Runner was involved in an accident. Lake Forest is not particularly convenient for us, and we had plenty of shops much closer to home. But with a brand new vehicle, convenience was the last thing I cared about. I wanted the repair done correctly, safely, and with bodywork good enough that nobody would ever know the vehicle had been damaged.
I started researching GT and Garrett, and the reviews were almost ridiculously good. After going through the entire repair process myself, I now understand why.
Garrett was outstanding from the first interaction through the day we picked up the 4Runner. Communication was clear and professional, the attention to detail was exceptional, and his handling of the insurance process was first class. He knew exactly how to navigate the claim and advocate for the repairs the vehicle actually needed. We were never left trying to referee conversations between the insurance company and the repair shop or wondering what was happening next.
Then I saw the finished 4Runner.
I am extremely particular about vehicles, so I looked at everything. Paint match, finish, body lines, panel gaps, alignment, fit and overall appearance. I was actively looking for evidence of the repair.
I couldn't find it.
The 4Runner looks factory fresh. The quality of the bodywork is impeccable.
That is what impressed me most about Garrett. There is a huge difference between repairing a vehicle well enough to close an insurance claim and repairing it with genuine pride in the finished product. Garrett clearly falls into the second category. His craftsmanship and attention to detail are on another level.
There was also a level of integrity throughout the process that I appreciated. At no point did we feel like another claim number moving through a production line. Garrett treated my son's vehicle as though the outcome actually mattered to him.
As a father, that part is important. This isn't simply about making a damaged vehicle look pretty again. My son is getting back into that 4Runner and driving it on the freeway. I wanted confidence that the repair was done correctly beneath the paint as well as above it. Garrett gave me that confidence.
Driving all the way to Lake Forest turned out to be one of the easiest decisions we made during this entire process.
Hopefully I never need Garrett again because, frankly, nobody is hoping for a repeat visit to a collision center. But if another vehicle in our family ever needs bodywork, I'm not researching shops, comparing reviews, or looking for the closest option.
It's going straight back to Garrett and GT Collision Center.
Five stars simply isn't enough.
Yelp, Garrett earned the sixth one!!! read more