Here's a short and sweet review you can use: "Caliber Collision did an outstanding job on my car! The general manager really came through big time and made the whole process smooth. Big thanks to Steve and the entire team for their excellent work. The ladies upfront are also fantastic--always helpful, knowledgeable, and a pleasure to deal with. Highly recommend this shop!" read more

Caliber Collision - Body Shops Near Me - Laguna Niguel, California

Terrible customer service. The front entrance female employee is not friendly or informative. Our customer service representative failed to Call us to let us know that our vehicle was not ready for pick up on the day we were told it was ready. We called on our way in and were given a lame excuse that the only person that paints called in sick and they didn't even bother to give us a courtesy call. We were assured the vehicle would be ready today at 430pm. We arrived before that time and were made to wait 30 plus minutes only to be told our car won't be ready to be put back together until tomorrow. Another day lost. I witnessed some employees grab popcorn out of the popcorn machine with his bare hands. I also witnessed an employee fill his water bottle putting his used water bottle right on the water dispenser nozzle. Not sanitary at all. Manager in the back office does not even try to engage customers as they walk in the door. I only hope my S Class is up to par. This is a State Farm approved shop which is subpar. Don't bring your car here. If I could give a zero I would. read more

I brought my car here for an estimate before having it repaired. During the estimate, they disassembled parts of my vehicle and then reassembled everything. On my drive home, I noticed my windshield wipers weren't working, so I had to turn around and bring the car back because they had been reassembled incorrectly. The next day, I discovered that the cargo cover and my sunshade were missing. They had removed both from my vehicle and failed to put them back, so I had to make another trip to retrieve them. When I got them, they were both dirty and looked like they did not take care of my things. Then, I found out that one of my door handles no longer worked for keyless entry, requiring yet another return visit to have it fixed. Having to make three separate trips to correct issues that weren't there before I brought my car in was extremely frustrating and inconvenient. Based on my experience, the staff was rude, and my vehicle was not returned to me in the same condition it was in when I dropped it off. My car also had white marks in the inside of my vehicle when I got it back. I would not recommend this shop. read more

We certainly would have gone to a collision shop that was closer to our home, but, we chose the Laguna Niguel, California Caliber shop because a friend who was an automotive claims adjuster for an insurance company recommended that particular location due to favorable experience that he had. Also, the Caliber shops were on the list provided to us by Travelers Insurance company. When we dropped off our car on Monday, April 27, 2026, we were told that it would be ready four days later on Friday, May 1, 2026. After receiving the first of a series of notifications that the work was being delayed, we said to the service advisor that someone there had apparently "dropped the ball" and she agreed. One of the more recent delay notifications stated that the car would be ready on Monday, May 18, 2026. When we called in on Monday, after not hearing anything, we were told that the car was done, that it just needed to be washed and that we would be receiving a call sometime between 1:00 PM and 2:00 PM on Tuesday, May 19, 2026, to advise us that the car could be picked up. As with all of the previous promises, that did not prove to be true. The car was apparently ready sometime later that afternoon and so we went to pick it up on Wednesday, May 20, 2026, after being told that the quality control inspection had been completed and that everything was fine. Upon inspecting the vehicle, we discovered that the front left turn signal was still not working. The shop took care of that and assured us that the turn signal was working the previous afternoon and that somehow something happened to make it stop working in the meantime. Needless to say, we are very displeased with the fact that we were given many notifications of delays in getting our car done and that, after being told that we would have it back in four days, it actually took 23 days. We did not have insurance coverage to obtain a rental car during that time and it was a great inconvenience to go so long without the vehicle. When we asked the service advisor on Tuesday, May 19, 2026 how we were going to be financially compensated for the loss of use of our vehicle for that extended period of time, she said that she would talk to the manager and have him call us. We never got such a call, so the question was asked again later in the day, and we were then told that the only compensation we could receive would be reimbursement for a rental car, if we had rented one. Needless to say, we didn't rent a car because we didn't have insurance coverage for that, we were told that we would only be without the car for four days, we never expected that it would be anywhere near as long as 23 days and, of course, we didn't know until after the fact that we could have been reimbursed for a rental car. read more

I came in on a Friday afternoon & aside from the receptionist, the office was empty. I asked for an estimate to replace an OEM wrap on the b-pillar on a Toyota Highlander I just purchased. It was faded & I wanted to replace it with the same one from the Toyota factory. I fixed one of my other vehicles here previously & although they didn't do the best job, I came back because this was a small job & Caliber is right down the street from my house. I was helped by Victor, who came to take a look. I told him I was paying out of pocket & wasn't sure if this was something they would do, so if not, asked if they could refer me to someone. He said he would Toyota for pricing & said they could do it, but they would need my vehicle for 1-2 days. I asked for a written estimate & he said he would send it over within a few hours. He never sent it. Giving them the benefit of the doubt because I came on a Friday afternoon, I called the following Monday. Victor said he would have the estimate to me in a few minutes, but just like Friday, I never heard from him. If he had said that it was too small of a job for them, I would have understood, but the fact that I didn't receive a response at all shows that customer service isn't a priority here. I was ready to move forward and pay out of pocket, but being ignored left a poor impression. Imagine actually having your car in their shop & trying to get an update or response regarding your vehicles status. I highly recommend staying away from Caliber Collision of Laguna Niguel. read more

I had such a great experience with Caliber Collision! They handled my collision repair quickly and kept me updated the whole time. The turnaround was faster than I expected, and the quality of the work was top-notch. Huge shoutout to Rob for being super helpful and honest throughout the process -- it really made the whole situation a lot less stressful. You can tell the team here truly cares about their customers. Highly recommend them! I cannot thank them enough. read more

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Great company and wonderful service from the start with Sandra Nunez making everything simple Always calls back and emails promptly Thanks read more

I came in last Wednesday and received a CP estimate from Victor. He was prompt, professional, and very informative throughout the process. I appreciated his efficiency and the clarity he provided. Thank you Victor! read more

Terrible experience with Caliber Repair Shop. They gave me an estimate of $2,900, then after I sent them the insurance quote, they suddenly said they could do the same service for $900. That makes no sense, and it leaves me wondering whether the first estimate was wildly inflated or whether the cheaper job would mean corners are being cut. I called to drop off my car expecting a straightforward process, especially after they told me they would handle the insurance negotiation, but the numbers changed in a way that felt dishonest and unprofessional. If the same service can be quoted at such different prices just because I mentioned "I have a quote from insurance," then something is seriously wrong with their pricing. I would not trust them with my vehicle or recommend them to anyone looking for honest work. read more

I've been coming to this location for all of my autobody repairs for years, but unfortunately this will be the last time I do business here. Their customer service has declined significantly, the quality of repairs has diminished, and their work warranty has proven to be little more than an empty promise. My vehicle repair took longer than originally estimated due to an issue they later admitted was their own fault. However, because I was paying for my rental out of pocket rather than through an insurance company, I was not compensated for the additional three days of delay. To make matters worse, the vehicle was not test-driven to verify alignment. When I returned to report the issue, I was told that alignment was not covered under warranty--even though the impact was directly to the tire, clearly warranting closer inspection of the axle and wheel alignment. Throughout this experience, Steve, the manager, displayed an arrogant attitude and treated me as though he were doing me a favor by repairing my vehicle. Beware of how this location is managed--profit appears to take priority, with very little consideration given to the customer. read more

after bringing two vehicles and getting a great service, this third time everything turned into a nightmare. I guess do to the latest complaints against this company now they are making customers to sign up a form while you think is regarding an estimate and later on, they had taking your vehicle apart without your verbal authorization. To get my car out, I have to pay lot of money and they wanted to charge me even more to assembly back in and Since I refused the second part the manager/owner made me contact a towing company to get my vehicle out, which involved more money otherwise they will keep it and more storage expenses. I don't recommend nether approve this location unless you are aware of possible unfair charges and hiding rules that can become really expensive, stressful and difficult dealing with this company. read more

Caliber Collision - Had to towing to get my vehicle back. - Body Shops Near Me - Laguna Niguel, California

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The best service my drivers door wouldn't open because of a bend they came out and restored the functionality in about a minute, I asked how much he said it's on the house. 100% recommended and will be coming here for any body work. read more

I brought my car in after getting t-boned. My whole bumper on my Hyundai Elantra had come off. The repair person assigned to my case, Rob was an absolute gem. He helped in not only a quick and beautiful rebuild of my bumper but also giving me pointers on how to save time and money with a rental. My original eta for repairs to be done on my car was 11/28 and he had my car done by 11/21, shaving off extra time and money spent on a rental car. My car was returned to me looking better than before and was even cleaned inside and out. These guys are really here for the client and not just about wasted time for extra money! read more

Thank you Steve for all you do! You made my experience so fast and easy. The people communicated each step in the process which I really appreciate! 5 stars!! read more

In a world where good service can sometimes feel like a thing of the past, Caliber Collision Center in Covina is a shining example of what can be achieved when passion and professionalism come together. I wholeheartedly recommend this business to anyone seeking a calm in the storm. At a time of incredible stress after a car accident, Dave Cauley and his staff treated us with the upmost respect, patience and generosity. I look forward to returning and continuing to support a company that so clearly values its customers, employees, and community. read more

Stuart was very professional, did not rush me, the quality was very good. He kept me advised almost every day. Very confident, and was emphatic to my vehicle being vandalized. I could put on makeup using the door that they repaired. Will always use Caliber. read more

After my vehicle was struck by another vehicle, the other driver's insurance company (USAA) instructed me to get a repair estimate from Caliber Collision. I called Caliber Collision and made an appointment for May 20th. When I arrived at Caliber Collision on May 20th, I waited fifteen minutes to be greeted. Photos were taken and I was told they would email the estimate to USAA the same day. The estimator added that USAA's system is glitchy, and that it might take three days for USAA to forward the estimate to me. I asked the estimator to copy me on the email to USAA so that I could obtain the estimate sooner. She agreed. After calling USAA and Caliber Collision multiple times between May 20th and May 31st, I still hadn't received an estimate. Meanwhile, I took my car to Precision Collision for an estimate, even though they aren't contracted with USAA. Precision Collision emailed an estimate to me within an hour. I called Caliber Collision again on JUNE 3rd and spoke with Jordan who finally initiated the estimate. Big thanks to Jordan for being the only Caliber Collision representative who helped me. It took 15 DAYS to receive an estimate that was promised the same day. Adding insult to injury, Caliber Collision's repair estimate was $1,950 compared to Precision Collision's estimate of $5,300. A third collision company confirmed the damages are much, much higher than $1,950. USAA and Caliber Collision are beyond disappointing. read more

Ok. I left a review for the people at caliper. But I was returning because I saw a little tiny nick on my bumper. Went back to caliber and they said it was there before the accident. Which they were right. But manager Brian Prendergast came out and said that will not do they want the customer to be completely happy. So he gave me some options. I can have the bumper repainted or touched up with some paint. I opted for the easy fix because it was there before my accident but Brian said that didn't matter they want me happy. He was so nice and made me feel very comfortable that I just would recommend this place to anyone that needs car body repairs. They are the best. From Mike to Augusta to the manager Brian. What a great group of people he has. They are getting my business if I ever have a need for car body damage. read more

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The team at Caliber in Laguna Niguel was a real pleasure to work with. Not only is the staff very friendly, professional and accommodating, but their text update system is great. They kept us informed all throughout the process and were even able to complete our repair well ahead of the originally anticipated date. Car accidents are traumatic and inconvenient enough. Working with this group made it a much easier experience. read more

Very competent shop. Good work, communication, and friendly. I got a free car rental for a warranty claim. I didn't expect that. Will use them in the future. read more

I brought my Audi A4 to get an estimate for some rear minor bumper damage that required paint and a bit of work. Caliber's estimator who could not have been more than maybe 25 years old acknowledged it was not a lot of work. He then quoted me above 2k on the spot. The exact quote would come out to be $2800. He told me I needed to have my rear sensors calibrated even though the car got scraped at maybe a few mph in a parallel parking spot. Nothing wrong with the sensors mind you. Cameras worked perfectly. He was self assured and kept reiterating it was a safety hazard and needed to be done. I took it to another shop nearby and they did my entire bumper, flawless work, for a fraction of the estimate. Didn't try to upsell me on some BS. Caliber is accustomed to working with insurance. They will try to rip you off at this location. Never working with this Caliber again. And I have taken my cars to other caliber locations many times. Stay far away from these guys, they are crooks. Train your people correctly and don't try to rip folks off of their hard earned money just because business will slow in the industry as your team member so aptly identified. read more

Absolute joke. I made an appointment for an estimate. I arrived on time and the estimator, Alan R, came out and looked at my truck and told me they couldn't fix it because it has aluminum panels. He never explained why they couldn't do the estimate, I think they could have because the labor rates, materials, and hours are all dictated by the insurance companies. I asked him why they didn't know they couldn't fix my truck before I arrived so they could send me to the right location and he tried to BS me by saying some models had them and some didn't. I told him it was true that some did have aluminum panels, but you could tell which ones by model year and they had all this info from the insurance company. He sent me san juan capistrano, which is not exactly "just up the road" as Alan tried to tell me. I asked him before I left to check to make sure they could see me because it's a Friday afternoon, and I was going to be pissed if I drove further away from home after leaving work early only to find out they can't look at my car and he said "sure, no problem." You can already guess what happened No one was available to do my estimate. The women at counter didn't even care when I explained it, offered no apology, and then even tried to rebook me to come back! If you can't respect my time, there's no way I'll trust you to respect my vehicle It's a hard "no" for me. read more

Stephanie is amazing. So informative and answered all of my questions. She was a pleasure to work with and will be coming back because of the fair pricing and professionalism. read more

I bought my dream car a little over a year ago and a few weeks ago somebody t-boned me in a gym parking lot. They damaged the driver's rear door and my tire / rim was pushed in and scratched which caused my alignment to be off as well. I was very sad, because my car was in mint condition. I came across Caliber Collision and they were able to bring my car back to the pristine condition it was in. The entire staff made my experience super smooth and peaceful! I basically did not have to do anything. They handled everything from the moment I dropped my car off. They arranged for me to be picked up by the car rental company and I was able to have a car rental for the entire time my car was in the auto body shop. Alan went above and beyond and made sure all the damages to my car were repaired and replaced, including my expensive rim!! He did daily check ins and informed me each day with the work that was being done to my car. A few days after I picked up my car, he followed up with me to assure that everything fixed and making sure there were no future problems. If you need any recommendations to a body shop, I choose this place because Caliber Collision is a very professional company to work with and they always make sure to do their job right! Thank you again Caliber Collision team! read more

Caliber Collision - Body Shops Near Me - Laguna Niguel, California

Please be aware that the people working in the one in Laguna Niguel do not know about insurance and tell you things that are not true. I dealt with Stephanie and she kept telling me about not worrying about keeping the rental as they were working on it since I was hit by the other person. The old manager is no longer there and the e new manager Steve and regional manager Chris would not stand by what there employee was telling etc. The day I got my car she was pushing for me to give them a good review which I did not knowing that they would not stand by what they represented to me. So BE aware!!!!!!!! I will inform the BBB and the department of insurance. I will NEVER use them and will inform every one I know not to either !!!!! read more

My 2014 Ford Fusion was in bad shape when I brought it into Caliber Collision. Keyed on the trunk and door, and recently in a fender bender where my license plate absorbed most of the impact to my front end which became a mangled mess. Top that off with a chain-reaction rear collision, and my car needed help. Progressive Insurance recommended Caliber Collision to do my repairs. This was a tricky car because it's a rarely seen, limited edition dark, metallic green color. The auto techs were able to match it precisely and the car hasn't looked this great since the day I bought it. A special shout out to Matt Murray, my service advisor who did a fine job, and the auto tech Kurt who is an absolute expert on paint, repairs, and auto body. He was pointing out things I hadn't even noticed before and "knows his stuff," as my dad would say. With Enterprise rental just a few doors down (as a tip, rent the Hyundai Ioniq if you can, that car moves fast and gets 60 MPG), you can't beat the convenience, professionalism, and fine work this shop does. read more

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My car got body damaged by a child's Car Seat metal teather. I went to Newport Lexus to get advice on where to take my RX 350 sport. They recommended a place for me to go. The last thing they said "was only, don't let anyone weld it." Exactly what Caliber proposed. I took my car to the ICC Collision Center. It was more money. But, worth it. Replaced with Lexus parts and paint. It's beautiful again! read more

Caliber Collision - Car seat tether. - Body Shops Near Me - Laguna Niguel, California

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Everything was great! I appreciated Alan's text updates, the car was finished ahead of schedule, and the car returned clean and complete. I also loved that AAA, Caliber, and Enterprise Rental Car worked as a team to make it easy for me. read more

I called Caliber and spoke to Brian a couple weeks ago about a repair/replacement needed for my son's car. He recommended trying to do it ourselves and we ran into some trouble today. He offered to take a look at it. My son drove the car there and within a very short period of time, the work was done at no charge. Absolutely phenomenal!! Blew away my expectations. Would not hesitate a moment to recommend them to anyone!!! read more

It took 8 days to get an estimate on a straight forward paint repair - although promised the same day I brought in the car. I had to call Stephanie Mathews to prod her and only 8 days after did I get a response. Full of excuses, but never letting me know she was not ready. Never a call when promised. Went to Laguna Niguel Collision down the street and had an estimate in 24 hours that was $1000 less. read more

I got rear ended and was dreading having to go through the process to fix my bumper. I originally went with caliber because of their professionalism and helpfulness over the phone. The staff are all so nice, helpful and explain the whole process. They explain how to do car rentals (enterprise is down the street) and they text/call updates to you thought out to process. Their estimated time to finish was correct and I was able to plan accordingly. When I got back I was able to leave the rental car at the front and they call enterprise down the street to grab the car for you. They did an excellent job with my bumper, and have a lifetime guarantee as long as you are the owner of the car. I definitely would come back here if I ever need it again! read more

I am writing this review to express my extreme disappointment with the service I received at your body shop. I had high hopes when I scheduled an appointment with your establishment, but the experience I had left me utterly frustrated and appalled by your lack of professionalism and respect for customers. I arrived at your body shop on Thursday morning for my scheduled appointment with technician Gustavo. He took pictures of my car and assured me that I would receive an estimate within 24-48 hours, both for my own reference and for insurance purposes. I didn't hear back on Friday, and on Monday morning, having received no communication whatsoever, I called the front desk for an update, and they assured me that Gustavo would reach out to me... but again I didn't hear back. I didn't want to waste any additional time so I decided to ask my insurance to send the paperwork to a different body shop. At the new shop, within a matter of 20 minutes, they provided me with a written estimate, something your shop failed to accomplish even after 5 days of waiting and phone calls. I called your shop on Tuesday to relay this lack of communication from Gustavo, asking to speak to a manager, but they told me the manager was occupied. As soon as I mentioned that I planned to leave a negative review, the same person quickly handed the phone over to the manager (this blatant lie of the manager being busy made me even more frustrated). The manager failed to listen to my concerns, blaming the fact that I changed the body shop as the reason for not reaching out, which makes NO SENSE given I changed the body shop only after DAYS of not hearing back at all about my car. The manager was unapologetic and only defended Gustavo's reputation as their "best employee." I find it perplexing that the shop would pride itself on an employee who fails to deliver even basic customer service, let alone an estimate that was promised within 24-48 hours. I don't know how long this would have taken if I worked with anyone other than the 'best employee'. I find it unacceptable that your body shop not only lacked the ability to deliver on a simple promise but also displayed a blatant disregard for customer satisfaction. The combination of lack of communication, and overall unprofessional behavior is simply unacceptable. In light of my experience, I can confidently say that I will never consider using your services again, nor will I recommend your establishment to anyone else looking for a repair shop. I would leave zero stars if I could, but hey gotta abide by Yelp's rules. read more

I had a wonderful experience with Caliber Collision. Sandra, my estimator was so helpful. She stayed in constant touch from start to finish. The repairs were awesome! I would recommend this place to anyone looking for quality repair! read more

Brought my truck in to get fixed and Gustavo really helped out a ton and made the whole process so easy! I appreciate all of the follow up calls and updates. Thanks again for everything Gustavo read more

I've had nothing but the best service at Caliber Collision. Starting with Jasmine at the front desk, she is extremely organized and detailed oriented, and can explain anything about the paperwork you are signing with professionalism and a smile. It's stressful dropping off your car and she does a great job at putting you at ease. I dealt with Alan specifically for my car and he definitely keeps the communication flowing so that I understand what's going on with my vehicle and the timing of the return of my vehicle. There is an Enterprise Rent-A-Car about 30 seconds down the road and that made it very easy to get a rental vehicle going as they also give you a ride to and from making this a very easy place to drop off your vehicle and pick up a rental and vice versa. read more

Alan was great. He was a huge help throughout the process. Wouldn't go any where else. Great paint match !! Thank you Alan for your exceptional service and thanks to Brian Prendergast the manager. read more

I took my car into Caliber Collision in hopes of getting the side door of my car fixed. I did not know if it would be fixable but Dennis and Amy took such great care of my car! They were helpful, communicative and had amazing customer service. Not to mention they were finished in 15 minutes!! i really recommend Caliber Collision and I will be coming back for any car needs. Before and after photos attached. read more

Caliber Collision - Body Shops Near Me - Laguna Niguel, California

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Thanks to everybody at Caliber Collision for getting my car back to mint condition! Thanks Brain you're the best! Fast, reliable and friendly service Highly recommended read more

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My car was rear ended and I received a quote from Matt. I decided to take my car their for repairs and my car came back better than it was before the accident. Matt kept me appraised every step of the way and Sam did a great job on painting my bumper. read more

The service was impeccable. Brian, manager/owner was very friendly and professional with excellent customer service. The estimate was beyond reasonable and in the end, it ended up costing me less. Ernesto worked on my car and did a fantastic job and the result for my KIA eNiro was flawless. I have lived in many states and been to many different body shops over the years and this one was by far the best of them all. Customer service, price, integrity, friendliness and timeliness, all there. I cannot say enough good things about this place and I suggest you will check it out for yourself. read more