I brought my Range Rover Sport SVR in for front-end collision repair. The original repair was extensive and took longer than expected, maxing out my 30 days of insurance rental coverage. Upon pickup on November 28, 2025, I immediately discovered a severe, spreading clear coat delamination on the carbon fiber hood that was not present before the repair. The shop's own receipt confirms they performed no authorized work on the hood, which strongly indicates this new damage was caused or accelerated by repair processes (heat, chemicals) on adjacent components while the vehicle was in their care. The General Manager has acknowledged the issue but is attempting to classify it as a manufacturer warranty problem rather than correcting the incidental damage that occurred at the shop. Due to this unresolved defect, I am without transportation, as the car is now garaged to prevent the clear coat failure from spreading further. Caliber is currently refusing (no communication) to provide a comparable loaner vehicle. I now have outside legal involved. I will update this review once this liability issue is resolved and the repair is scheduled. read more

Caliber Collision - The damage caused by Caliber - Body Shops Near Me - Kirkland, Washington

Don't have enough bad things to say about this place. Caliber Collision kept a fully drivable vehicle for a week without doing any work, and in total took over 10 days and 4 trips back to complete 6 hours worth of quoted work. They did not order the parts prior to scheduling the service so the car sat on the lot untouched for seven days before we picked it up and told them we'd bring it back when all parts had arrived. Keep in mind all work was for the right side of the car. Upon receiving the car back, the fender flares on the rear driver side quarter panel were not sitting flush to the vehicle. They had damaged it during the previous install and allowed it to be picked up like that. I brought the car back to caliber for a third time for them to look at. They tried to push it back into place to no avail. They had to order another replacement part. When it arrived, they did not call us to let us know. We had to call them and see if it had arrived. Fourth time's the charm I guess? Brought it back again to fix the broken part. Only positive about this experience is that they provided part invoices upon our request which is appreciated. However, If you value your time and a business's word to meet delivery dates, I would steer clear. They work with the insurance companies so they seemingly have zero motivation to complete repairs in a quality and timely manner. Work on my car was sloppy, communication was sloppy, overall process is a nightmare. The cherry on top is the automated message they respond to unfavorable reviews with - email address is undeliverable when I tried, so no chance of positive recourse after a bad experience. Word of mouth will have to do. read more

Caliber Collision - Not sitting flush to vehicle - Body Shops Near Me - Kirkland, Washington

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Process from the beginning was so easy. Very communicative and straightforward. Would recommend them over some other shops I have dealt with! read more

Great service, great repair job. Friendly and let me know thru text what was happening from start to finish.

Rob went above and beyond repairing my Honda and he CONTINUES to. He's fostered a lasting relationship despite already having a returning customer. He did an excellent job managing all the work on my car and has even helped me figure out how to fix everything else wrong with it. Rob is THE guy. read more

Good phone service but turns out they don't repair cars older than 2012 :( I have to look for another place.

Brought my car here as it was a recommended location by my insurance company. There was a bit of a delay to get my car in because they were busy, but scheduling was easy. Once I dropped my car off, they kept in the loop via project tracking link, and also text messages. Chris was very attentive and let me know whenever they started a next step, or when parts came in, etc. Pickup was a smooth process, and they were accurate in the estimated completion date for repairs. The office staff is kind, and walked me through the paperwork and warranty process once everything was done. There's also free popcorn in the lobby if that's your thing! Hopefully I don't have another car accident again, but if I do I would absolutely come here! read more

Buyer Beware, I would not return here. Quality of Work (see photos of poor panel fit), missed delivery dates without any communication and then delivering a car with a broken wiper system that they pushed off onto a subconctractor as "not my job at Caliber Collision" left this customer holding the bag, yet my insurance paid Caliber collision $7,348.96. I got into a low speed fender bender with no airbags deployed, sent the car to Caliber Collision for a fender repair because they were approved by USAA. At first, things seemed to go well, Richard Forrest appraised me of their actions and set a delivery date and also a scheduled update promised for the following Wednesday. When there was no update and then the delivery date came and went I sensed something was wrong. Patiently, I waited for a week and finally called. Richard had "moved on" to a new job, my cal routed to Ben who said the car was "ready". I responded "that was great, but what type of ppf replacement film did they use on the fender" as I had seen the $437.50 quote to replace film on one fender. Ben responded "Oh, that hasn't been done yet" I asked "So the car isn't ready?" Ben responded "The car is not ready" I rolled my eyes and recalled that communication with Caliber had left me in the dark. I arrived to pick up the car and drove off only to find the windshield wiper washer system was inoperative. I turned around and Caliber Collision's tech spent an hour trying to diagnose it behind the fender they replaced. After an hour Caliber refused to take responsibilty and said it was "Not their Job' pushing it off on a subcobtractor, leaving the customer to deal with it. I have complained to USAA that Caliber Collision needs to be removed from their approved list immedately as they are inflicting Diminished Value on cars they "repair". read more

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Caliber Collision Kirkland was recommended to me by my insurance company after my car was damaged by a tree that fell on it during a storm. Initially, they were unable to provide a repair ETA, but after conducting an assessment, Rob assured me that the work would be completed in 2-3 days. They continued to update the status online and delivered the car ahead of the initially committed time. The quality of the work is also quite good. I would recommend their services. Thank you! read more

Excellent communication and detailed status through our Subaru Outback repair. Thank you to Chris, our point of contact. read more

Could not ask for better kinder help. Fixed a little glitch at no charge. Excellent repair work. Ask for Chris.

If there were 6 stars, this shop would earn it. Rob is the best example of a totally committed service person. Highest level of communication and commitment to getting the job done. Can't say enough about the professional service above and beyond the norm. Thank you! read more

My car had front-end collision damage. Caliber Collision had a convenient location and drove my wife to her work after she dropped off the car. Caliber Collision worked seamlessly with my insurance company, their time estimate was accurate, and when I picked up my car I was not only impressed with the result (which carries a lifetime warranty), but they also detailed the car's interior. I hope I never have to have body work done again, but if I do I'm coming back here. read more

Sent here by my insurance company after getting rear ended. They were impolite at first. I figured that was because they were "busy". Nope. Service staff are surly, and may the gods help you when/if anyone calls you. No details to be had, just a repeat of the initial statement. Like they don't actually have any information to give you, they're only calling to have you do something for them. General management isn't any better either. Just more diaherra of the mouth "um", "um" being the most frequently used word. If you say "um" as often as the GM here, it can be assumed you know nothing. They take your insurance company's money, and then demand you pay them for the same amount, just in case... You got paid, but you're not doing the work.... "um", "um," "um" was all the GM could say.. Nice service bud. Avoid them. read more

I rarely ever write reviews or complete surveys. I am making an exception for Caliber Collision because their customer service and workmanship were beyond excellent. In a day and age when customer service and honest business practices seem to wane what a pleasant surprise to find a company that treats the customer like they would a friend. On a dark rainy night, I hit a post and damaged my left front fender and my door was hard to open. I got an estimate at an auto shop close to work but they were booking appointments 2 weeks out. A coworker recommended Caliber. I called and was able to get in right away, Everyone I had contact with was very professional and nice. The work was done swiftly and looked amazing. They even completed the work early which was fantastic since I needed my CRV to move that weekend. I gave them a damaged and dirty car and they gave me back a clean car that looks new. Great autobody work and fantastic customer service!! I am telling everyone I know about Caliber. read more

Ben and Ted very professional and friendly customer service. Always kept me updated when there was a change. Highly recommend them!

I stopped at Caliber Collision because I had a minor damage to my pumper cover. Ben and Eric were very nice and took care of the problem immediately. The customer service was above and beyond my expectations, and the work was high quality. I am really amazed with overall service and the positive attitude. Warmly, Teija R read more

I had some urgent repair work on my car and when I called the Kirkland reception, the lady accommodated me immediately. The staff was so friendly and exemplary. Yohanes went above and beyond to give me a great price and excellent service - even though there were many requests, they did the best to provide a quick turnaround and return the car before the weekend. I highly recommend this business! read more

My car looks like it was never in an accident! Wonderful work and excellent staff-'everyone was so polite and helpful. Car was ready before the time it was promised and the rental car arrangement with Enterprise was seamless. Very pleased with the results! read more

The seal on my Dodge Ram truck needed to be replaced. I ordered the part but needed to have it installed. Since I have used Caliber in the past and have been very happy with their service they were my first call. Not only was I able to get an appointment in a timely manner the replacement was done in a matter of minutes and they didn't charge me anything! Caliber will continue to be my #1 choice for auto body repair. read more

Staff was super helpful and very receptive to requests. Service was impeccable and manager was able to expedite my service free of charge! Got my bumper replaced on my cross trek overnight with no hassles. Couldn't have asked for an easier service. Definitely will be doing all my future services at caliber Kirkland. PS they need new printers. read more

Caliber Collision did an outstanding job repairing my Mazda CX-9. I could not be happier with their work, my vehicle looks like new. Scheduling and getting my vehicle in for repairs based on my schedule and needs was not only important to me, they made it their priority as well. As for customer service, it was like a breath of fresh air. Yohanes is very professional and personable, he made the whole process from beginning to end as smooth as can be. Communication was phenomenal, Yohanes made sure I was satisfied prior to signing off on paperwork as it's clear his customers come first. I really appreciate him and his team. I take a lot of pride in my Mazda CX-9 and the care given into the repairs along with customer service definitely rewards Caliber Collision at 10/10 and I will be sure to highly recommend them and this specific location to anyone in need. read more

I saw some negative reviews and was kind of skeptical, but it ended up being great! Caliber kept in communication throughout the process, were kind and up to par. My bumper repair came out great and a detail before pick up was a nice gesture. read more

I wanted to come back to this review and post the positive side to my initial review. Although I wasn't happy when I found out my car was broken into, I emailed the manager and he has been great to work with. He did everything in his power to make things whole again. I respect how he handled this and would go back to this shop. read more

Where do we begin. We've use their services several times over the last couple of years and have had great results each and every time. Caliber Collision in Kirkland is our body shop of choice. Simply saying that they have integrity, honesty, great service and follow thru doesn't do the image of this business justice, they are so much more. On March 15, 22 the team stayed late to complete my vehicle as they had promised it to us that day. I mean they could make excuses and blow us off, but they didn't. This certainly demonstrates the level of professionalism and integrity that is lacking in many businesses these days. We are grateful to you and want to express our heartfelt gratitude. Thank you to Benjamin Jones and his teams of awesome guys. Keep it up! read more

We had a bad experience here. Our minivan was side-swiped with significant body damage to the driver side of the car. Caliber was on the list provided by the insurance company of the driver that hit us. They mentioned to my husband the were short-handed so it would take longer than usual but around 3-4 weeks. Luckily, we only used the minivan for road trips and it wasn't an everyday car for us. 6 weeks later, the car was finished but then an employee scratched it up and they needed more time to touch up the paint. Finally, after 9 weeks, they delivered the car to our home. My husband immediately noticed the monitor was not working (which had been working perfectly fine when we brought the car to them). So we took it back and they fixed it and delivered it again. Less than a month later, the automatic sliding door on the drivers side (that had been repaired by them) stops working. I told my husband to take the car to a different repair shop since I didn't trust Caliber. read more

If I didn't tell you my car was involved in an accident, you would never know. They did amazing working on my Mazda 3. It was very reassuring to have such kind people such as Ben handling the repair of my vehicle during such a stressful time. I can't say enough great things about Ben and the rest of the staff over at the Kirkland Caliber Collision. read more

Had a great and quick experience here! They got my car done in basically 24 hours, were super responsive and so friendly!! 100% recommend!!

My last review was removed so I'll repost it. 1st off I had to buff my car out myself once I got it home because the damaged area along with the door had severe swirl marks. 2nd My privacy screens in my rear window no longer work and the response I got from the manager was we didn't work in that area. They had to in order to access the quarter panel. When they accessed the quarter panel through my trunk & back seat they didnt put the interior clips back so I had loose interior panels. Car went in with a full tank of gas & came out empty showing that my car was driven & driven hard because it also came back with a valve cover leak. I drove 15 miles & smoke was pouring out of my hood. 1 of my rims was damaged in the accident and they replaced it with a used rim but didn't install it in the position of the damaged rim. They didnt even wash my car before returning it. So who would be happy to have their vehicle repaired at a collision center only to pick it up and have to spend 5K-6K out their pocket to get their car back to its original condition. What angers me the most is not the money but fact these people will look you in the face and lie to you with the proof right in front of them. Once they got the money from the insurance company I was left to do all the items they caused myself. Trust is all we have in conducting business. read more