MCLEOD AUTO BODY @ KIRKLAND I came in on Monday just to see if it was possible to replace my front grille with a different one. I had already purchased the grille myself, so all I needed was the labor for installation. As soon as I arrived, the front staff were incredibly friendly, and a technician came out to give me an estimate. He grabbed my VIN number, did some quick research, and walked me through the labor required for the service. The entire estimate process only took a few minutes. The original quote for replacing the grille was $270, and since I'm a student, I politely asked if there was any possibility of a student discount. He immediately knocked $40 off, bringing my total to about $230, which was amazing. He was very confident and clear about the work that would be done, and they even had availability within the next two days. I came back in on Wednesday, and the process took about three to four hours. I picked up my car a little later, and the new grille looks absolutely incredible. Overall, the staff were super friendly, and I loved how close the shop is to downtown Kirkland while still being tucked away in a quieter neighborhood. You definitely have to check this place out, it's an incredible spot. The team is welcoming, professional, and honestly, it feels like they can do just about anything here! read more

McLeod Auto Body - Body Shops Near Me - Kirkland, Washington

smooth and painless process from getting an estimate to being repaired. Was here to get a bumper replaced after being rear ended in standstill traffic. The shop communicated efficiently with the at-fault's insurance company, and Katie at the front desk is magnificent, always answering the phone in a timely manner if we had any questions or followups. Mark came out to address our concerns with the paint not matching upon pick-up day, and he took it back to fix with polite can-do's, which really put us at ease. He even offered to replace the black reflector piece that got scratched (possibly during installation), and we really appreciate that gesture too. Second attempt paint match was much better, and it's like-new! They give you a paint sample for DIY touch-ups if you ever need it. I can't say anything about their value because our insurance did not pay for it. Happy to recommend this shop to anyone because their attitude is excellent and makes them easy to work with. read more

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Tim and the team at McLeod blew me away with their professionalism, quality of work and pricing. They provided a shuttle to and from home and detailed the inside and outside of my car. It had a new car vibe and I will 100% take my cars to these guys with any future body issues. Highly recommend! Shoutout to Spencer at Kirkland Autoworks for recommending these guys also. read more

McLeod Auto Body - Body Shops Near Me - Kirkland, Washington

From the very first phone call to McLeods- this was an excellent experience in everything from quality work to amazing customer service! Top notch! Everyone I met or talked to was friendly, helpful, knowledgeable and just plain GREAT!!! I would HIGHLY RECOMMEND this place for all your car needs. Thank you all for making a nightmare into a happy ending! read more

My twenty-five year old Honda Accord was in a "fender bender " and I was upset and concerned that my favorite "old" car could not be repaired. Fortunately I found McLeod, they are professionals. Not only did they repair the damage, my car is shinning black and looking stylish again. I appreciate the front desk staff for keeping me posted during process. Thank you. read more

Wonderful experience with McLeod. Prompt and professional, with such excellent customer service. I had my front bumper replaced and painted within 2 - 3 days. My estimator, Mark, provided a detailed cost breakdown of the quote, explained the process required, and addressed any questions I had. He was very patient and knowledgeable. You arrive with low spirits after your car has been damaged, anticipating a high cost. However, Mark alleviates your fears. Also, the quote remained the same as the final bill. I am not used to this, where a quote is one thing, but ultimately, there are additional charges in the end. However, NOT with McLeod. Upon seeing my car for pick-up, I was shocked. Not only did the bumper look great, but the car was also washed and thoroughly detailed, where it looked like a brand new car! This is a classy way of seeing the end product, where you go in feeling depressed, but come out as if you've won the lottery. What a wonderful & fantastic experience. I also want to compliment the women at the front desk (one in estimates, and one in services), who provided excellent customer service! I will definitely recommend McLeod to others. read more

Mark and his wonderful staff went above and beyond to get my car repaired quickly and beautifully after a hit and run. They answered all my questions, handled all the insurance details, and personally communicated with care - so welcome in a day of voicemail purgatory. They even detailed my car! Prompt, professional, caring - finding McLeod Auto Body turned a stressing into a blessing. Highly recommend! read more

Swung by for a quote to get a door ding fixed and was pleasantly surprised regarding the whole process. I was given two repair method options (two different prices), which was greatly appreciated. McLeod's sent over the quote via email in a timely manner, and I scheduled an appointment soon after. I also stopped by another repair shop nearby and they only gave me the more expensive fix option. I dropped my car off during the morning of my appointment and it was ready to pick up that afternoon. Easy! The final price was lower than the original quote, plus, I was elated to find that they both vacuumed the interior of my car and shined the wheels! I'd happily recommend McLeod's, and would return in the future if needed. read more

It was really easy to get an estimate. Staff were friendly and helpful. Repair was simple and their pricing seemed competitive. Would do business with again. read more

I came here when My hyundai was broken into and they replaced the window as well as the steering wheel casing. I remember they were supposed to clean up some glass in the back seat but they ended up detailing the entire car which was amazing. It made the whole experience so much more worth it since that was something i've been wanting to get done. And we went through insurance so i barely had to pay for it. They were also very responsive and easy to communicate with. I would recommend them to anyone. I almost wish I had them fix some other things while they had my car already because I liked their work so much. read more

I was quickly and efficiently given a thorough high quality repair estimate at no charge! Excellent and outstanding customer service by Mark and Patty. read more

I'd like to keep this short (which is a good thing). McLeod Auto Body did a superb job on my BMW. I was almost at tears when I came to pick up my car after completion. This has been a hard time for everyone and with what feels the world on our shoulders, it can be hard to trust other people to give you transparency and honesty when it comes to the things we work hard for. McLeod Auto Body gave me more than peace of mind. They gave me calm and tranquility during this stressful time. More over, they've earned my trust. And that's something I couldn't be more grateful for. Mark, thank you from the bottom of my heart. To anyone on the fence about where to bring your car for quality repairs, look no further. Stay well everyone. read more

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They were friendly, knowledgeable on how to help me with my car issues, reasonable estimates in writing, very quick to satisfy me. Thank your team very much! read more

I have to say that this auto body shop is probably one of the best that I've seen. It is pretty high tech too. I went to the wrong building and there was no one there. I looked around confused wondering where the staff were. My initially impression was confusion like okay.. where is everyone? But then, I hear a voice broadcasted from somewhere that informed me to go to the building next door. lol. I reparked my car and saw that they had a section of their plaza dedicated to car estimates. I didn't have an appointment and just walked in. The lady took down my information. She was really pleasant and empathized with my car being damaged from a snow plow hitting my car. The guy who was doing my estimate came after waiting for 5 min. Then he brought out his tablet to take photos. He sent the estimate within 20 min. They were so fast, organized and efficient. Their prices were reasonable too. For such a modern and organized auto body shop, I was surprised that they didn't charge super expensive prices. Good job McLeod. It was probably the best auto body shop experience I have ever been to. read more

I had my car repaired at McLeod's after an accident. My insurance wanted me to go to a "preferred" auto repair shop and they were a month out for just an estimate. A friend told me about McLeod's and I had an estimate in hand within a day. The whole experience was so easy and stress-free. Communication was great, my body repair was completed as promised and they went the extra mile and washed the exterior, vacuumed and wiped down the interior (it was a bit dusty when I brought it in). They are not close to where we live but I would not go anywhere else to have our vehicles repaired! read more

Wasted my families time drawing up an estimate, then emailing it and when we went to schedule they told us it would be three months out before they can fix. That would have been really nice to know ahead of time. In fact, it was asked when they could get to it and the reply was " we will send you the estimate and then give us a call to get you in" Obnoxious way to pick and choose business read more

Scratched my S7 pulling into my garage. Sent a picture in and Mark replied right away saying "If you could stop by it looks like the transfer would wipe off. No charge." Very friendly staff. Will be back if I have future damage. read more

McLeod Auto Body - Scratches - Body Shops Near Me - Kirkland, Washington

Went there for an estimate. Estimator was Mark Cheyne. He took a look and then sent an estimate over email. As soon as I started asking follow up questions, he started acting cocky and eventually stopped replying. I can't comment on the quality of their work but if you're going in for an estimate and expect answers to all your questions, I would ask for some other estimator or take your business to the myriad of other shops that have better customer care. read more

I had some paint transfers to remove from a recent accident and decided to give McLeod Auto Body a shot since I've heard so many good things about them. It was absolutely one of the best decisions I've made lately. I was impressed by how efficiently this shop was run the moment I stepped into the front office. The front desk lady was friendly and quick at gathering information, wasted no time, and then there came Mark. Mark diagnosed and fixed the issues in less than 15 minutes, saving me another trip going back and forth. Mark is absolutely a pro in this business and knows what he was doing. The job was carried out flawlessly and I am extremely happy with my time at McLeod Auto Body. This place will undoubtedly be my go-to auto body shop in the future! read more

My rating is solely based on my interaction and inability to get my car repaired. My disclaimer is that my car was not serviced or repaired due to the fact McLeod said they couldn't even look at my car until mid Jan 2018. I took my car in on 12/11/2017 to get estimate and repair due to damages caused by someone. Their response "Do you have an appointment? Because if you don't have an appointment we can't even look at your car until Mid Jan 2018." I have never ever been to a body shop where you have to make an appointment to get an estimate or repair. I didn't expect them to see and fix my car on the same day however isn't that how body shops work? It's not like I knew I was going to get into an accident and needed bodywork done to make an appointment. Took my business elsewhere. Only reason I attempted to go to McLeod was because of the high Yelp rating and recommendations. They did ask me multiple times if my car was drivable. Maybe they were concerned or wondering how I would be able to remove my car from their lot. Not too impressed. read more

I bought a brand new 2019 Toyota Tacoma Limited truck. Two weeks after buying it, an idiot T-Boned me on my passenger side and took off. So I had to make an insurance claim and start doing my research on which body shop I was going to have do the repair. Unfortunately, most repair shops suck and do horrible work. I searched and searched on the internet and on Yelp when I ran across McLeod's. I couldn't believe how great of a rating they gotten from all of there customers. So I went down and got an estimate and got the ball rolling to have them repair the damage. I wasn't able to get my truck into there shop for 2.5months but I was willing to wait. Finally the day came to get my truck repaired. I took it in and dropped it off. I was originally told when I took it in that it would only take one week. One week went by without any phone call, so I phoned them to find out if it was going to be ready. They told me it was going to take three weeks to get it done. Three weeks went by so I called again to find out when I'll be able to get my truck back, they said they were waiting on parts. Thankfully- it was finally ready for pick. When I got there at 5:30pm I thoroughly looked over my whole truck and noticed a huge defect. The spray texture they applied at the bottom of the bed and back door didn't match the front door at all, plus it was yellow not white like the color of my truck and they over sprayed my door jamb. I pointed the problem to Gary and he agreed that it didn't look correct. So I made an appointment to bring it back to have them fix it correctly at their cost. When I got home I noticed that my whole truck was over sprayed from them painting the passenger side. Now, I'm totally pissed off!!! I had to clay my whole truck three times to remove all of the overspray. I even had my other half and a few other people rub there hands all over my truck so they could feel how bad it was. At this point I have lost all trust in McLeod's auto body!! And there is NO WAY I was having them touch my brand new truck ever again!! I've had many people ask me why the bottom of my truck was yellow. So I tell everyone that McLeods did it and had the nerve to tell me my truck was done. I would appreciate if the owner of this establishment would contact me to discuss all of My concerns. I'm posting pictures to show everyone what I'm talking. Regarding Mark the owner of McLeods Auto Body's comment Does your company ever do quality control before giving vehicles back to customers???? Because this wouldn't of happened at all if your company did! And yes Gary did say he would correct all of the problem, but that would of meant leaving my truck at your facility for a few days and that wasn't going to happen when I've already been without my truck for three whole weeks. Once a company screws up as badly as your guys did, I will never trust your company ever again!!!!!!!!!!! I'm just shocked that all body shops suck now days. No one takes pride in their workmanship. read more

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Their 5 star rating is absolutey deserved. I did not think a business like this existed in 2018. The level of customer service displayed here cannot be found even in some luxury restaurants and hotels. One would not expect this level of customer service, professionalism, communication and execution of their craft from an auto body shop. But here's McLeod, just killing it. Seriously blown away. We had an unfortunate incident backing out of a garage with our 2013 Subaru Forrester striking a pillar. Pulled forward and half the rear bumper was hanging off. It sucks yes, but it's just a car. Duct taped that badboy up the best I could and went on our way. Knowing rain is around the corner, that tape won't last too long and if the bumper falls off, it could cause an accident. We had to eat the costs and get it fixed before something worse happened. We had an estimate from one other place and not only did McLeod beat their estimate, they could do it more quickly. But the best MOST CONVENIENT service they provided was with their connection with Honda of Kirkland. They had someone drive over a rental car to US. We didn't have to go anywhere or do anything. And it was brand new. Beautiful Honda CRV. We only needed it for a little over 24 hours as they repaired our car. My son was actually sad to not keep the CRV. Long story short, fantastic experience. The rental car service they provide here cannot be overstated. It made our life so much easier and we have our car back with a brand new, better than before bumper. On top of that, the car was washed and the interior vacuumed! With the 4 year olds food mess everywhere and all! McLeod's Auto Body has a winning formula. I hope we don't have any fender benders in the future, but knowing McLeod's Auto Body exists, will make it not sting as much. read more

Over the last several years I have used McLeod to repair my vehicle. The service and work have always been impeccable! Several weeks ago, I was involved in an accident and wasn't sure how to proceed in getting my vehicle fixed. I need my vehicle for work and was sure how to proceed during the pandemic. The staff at McLeod's was wonderful. Walked me through the process. Email images of the damage, received and email estimate and phone call outlining what the repair would entail. I dropped the car off with no contact with any staff and picked it up the same way. During a very stressful time in our lives the staff at McLeod ensure my safety helped me to continue to work. Thank you all for being there for those of us that need your services during this very difficult time. read more

Mark Cheyne was absolutely wonderful. It is definitely worth the drive over from Seattle. Love this place.

I had an issue with my Jeep Grand Cherokee, that would cost me $600 to fix. They were super honest with me and after I gave them my car, they called to say the issue was actually much less serious and I paid $60 only. Thank you for being honest, you don't see it a lot nowadays!! read more

I hit a deep pot hole on Redmond way and brought my vehicle (Lexus NX300H) for repair on the front bumper. Everyone was so nice and helpful that I interacted with! The communication was clear, crisp and transparent. Going in as a solo lady, I felt completely respected and fully informed on all the work they were going to do. No funny games or anything to surprise me. Ladies, please do yourself a favor and reduce your stress in dealing with auto-related issues and use this place for your repairs. Terrific shop and will use them again. read more

Fender Bender - McLeod to rescue! My first tiny accident and I had a huge dent on my vehicle. Bumper replacement seemed eminent and being a Yelp fan, came over to McLeod for a quote. I asked for 2 different quotes, one where I could get my car fixed with minimum work in case I wished not to engage my insurance and second the best way out with maximum work and get my car better like before! ... Mark gladly accepted and presented me with both the quotes and also took time in clearly explaining what was being done, how it will be done and in how many days. When my insurance guy told that I could go to any Repair shop, I gladly parked my vehicle at McLeod. The owner explained me how the entire process works and answered all my queries patiently. They also got me a good rental car deal from Enterprise. Mark did his magic and I felt my car looked new than before!... All new parts when my insurance was hell bent on refurbished parts... Thank you for a great customer service, I hope i don't have to come again but I know what I should do if tragedy strikes me or anyone I know again!! ps: you have recommended in all possible circles I have! read more

I can not say enough great things about McLeod Auto Body in Kirkland. I have taken two cars to this location, one insurance claim and one personal, and both times, the staff and repairs have exceeded expectations. Recently, I went to McLeod for repairs of a minor/ moderate dent on my car door. I went to two other body shops who both claimed the entire door would need replaced, with prices ranging from $700 to $1,000. These other two shops both assured me there is no way a moderate fix could be done to make it even just look better. A paint less dent repair wizard claimed he could make it look better for $100, but that it would only be 90% better and no promises. I went to McLeod after my first great experience and also being they are located walking distance from my apartment. The staff again excelled at all they do! The total repair for my car was under $90.00. They were able to remove the door and "push" the door back into place from the outside. They then also went above and beyond and cleaned up minor paint scarps from the door (which the $700+ companies both very clearly stated they would not do) and made the door look almost brand new. Granted, the bottom has some signs of damage but you have to be looking for it and looking hard. I was told up front it would only look better and explained why (completely understandable), but the end results were way beyond my expectations and I am 100% happy with the work. I can assure anyone reading this in need of auto body work, McLeod Auto Body will treat you right and charge you a very fair price. Thank you McLeod for doing what is right and being a business I know I can trust and recommend to others. read more

Please do not take your vehicle to this shop for repair. The shop will not advocate with the customers to use OEM parts with your insurance company. I would recommend metro auto rebuilt if you own an European vehicle. This shop will only use OEM parts for your vehicle. Update: Hi Mark, I never received a call from you. You must not have a correct contact number from me. My only contention is that other shop would go to bat for their customer and would advocate for OEM parts. After talking to your company estimator, I was left with the impression that I am responsible for working with the insurance company to request OEM parts. I honestly believed that is the responsibility of a good reputable shop to advocate for their customers. read more

The quality of McLeod's work is beyond great. From inspection, estimate, work, vehicle handover, everything was on point. McLeod washed my car (both exterior and interior), they even polished my wheels too. Their attention to details is really impressive. I am new to the Seattle area and I guess I will stick with McLeod going forward. read more

Someone had tried to pry the window off my car, and ended up damaging the quarter panel area. I brought it in, they cleaned the broken glass, fixed, and painted the damaged portion of the panel. It looks as if nothing had ever happened. In addition, since they already had to do some paint work, I asked for some extra out-of-pocket repairs, which all were taken care of perfectly. If I need more auto body work, I won't hesitate to return. They treat their customers well and were perfectly happy to answer all of my questions. read more

This shop did an excellent job. Over a few days in different lights, I've looked over and over my vehicle. I read a prior review of someone saying McLeod's is the best auto body shop in the state. Based on how my vehicle turned out, I'd say they are the best in more than just Washington. I'm so thankful I went with this shop. They are masters at project management, and people in there really know their stuff. The results show that my vehicle was handled with a lot of consideration, and I very deeply appreciate that. The paint color match is a work of art in varying lights, and it took me days to find the smallest, hardly noticeable difference in the sparkle pattern. Even then, I think I only found it because I knew where to look for it. I still admire how perfect the color match is. You guys took a horrible situation and brought the vehicle back to functioning and aesthetic perfection. You are freakin' awesome. read more

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I've never reviewed a company until now. McLeod Auto Body impressed me when I first drove in for an estimate - tidy, professional, friendly. Their estimate wasn't the cheapest nor the most expensive, but I felt confident leaving my truck in their capable hands. I was startled to get a call the other day that my truck was done and ready for pick up. They were ten days earlier than estimated - unheard of, in my experience, especially with body shops as overwhelmed as they all seem to be since Covid-19 due to worker shortage and supply chain issues. I drove off the lot in my showroom perfect truck, even carefully detailed inside and out! Just can't recommend these folks highly enough! read more

It's been a while since my car was fixed, so this review was a bit overdue. But I literally cannot say enough about McLeod! If you want somebody to care, come here. If you want them to actually make you feel like you matter, come here. We were rear ended in August, and we are still dealing with it even now in January. But my car is back with me, and it is so so good looking. I really wasn't sure if it could be saved even; and they have done such a fantastic job. McLeod II took care of us and then some. I had wonderful communication all throughout the process with McLeod. Even when the insurance company wouldn't talk with me, and gave me sketch weird silences, McLeod was there for me. I'm sure we had an unusual experience, are still having an unusual experience rather, but McLeod was really there for us and helped make all of it better. I literally don't know how we could've done it without them. I would recommend this business over and over. Trust me here, you won't regret bringing your business to them. read more

Came in for a front bumper repair. Needed an estimate and was able to get one in a matter of minutes. Despite their busy schedule they were able to fit me in a lot earlier. Great service and job well done!! Would come back (hopefully I don't have to) for any other body repairs. read more

I had a car accident and one of my friend referred this place. I'm very happy and satisfied with the way they handled everything and the work they did. The best part is that they work with insurance and make sure car repair is getting best of what is needed. Hats off to Gary who is very knowledgeable, helpful and straight forward person and helped me with things which was not even related to repair. I'm glad I picked this place and highly recommend it! read more

I only needed a side view mirror replaced so this was not a complicated job, but it was done well and looks great. The paint matches perfectly, you'd never know it wasn't original. What really made their work special was how they completely detailed the car after they were done - inside and out. It looked brand new. Very nice touch. read more

Brought our car in to have the rear passenger quarter panel repaired after I scraped it on a parking garage pillar :o [ They are a very busy company but took the time to give me an estimate and thoroughly explain the process. I made a date in the future for the repair, and they managed that appointment flawlessly. The owner is clearly invested in his organization and all the staff I was in contact with were kind and professional. Outcome was fantastic and a fair price and I will recommend them to anyone I know that needs bodywork done. read more

Great service and communication. They were very clear on the charge and fees. I had to go multiple times and they offered me a free ride if the auto repair would have taken longer. Fortunately it did not take long and I was on my way in my car. I would certainly recommend this place. read more

My wife scratched the bumper against the garage door frame. I pulled the car in for an estimate. The estimator used a cloth and a bottle of lacquer to completely wipe the scratch off! As the scratch looked so bad, they could easily ask for a few hundred bucks and I would pay for it, but they didn't. What a honest business! I hope I don't get any scratch again, but if I do, I will definitely go there. read more