I had a great experience at Caliber Collision. No one wants to be in a fender bender, but if you are and your car needs major body work repair, it's good to know there is a reputable provider who will treat your car with the utmost care it deserves and provide you with excellent customer service so that you don't have to worry about anything. They keep you informed every step of the way via text message, they arranged for the temporary car rental to pick me up from the repair shop and then I was able to drop it back off at Caliber Collision when I picked up my car, and they took care of the car rental return. They truly provided me with amazing service, and the body work was impeccable. This accident was not my fault, but they did have to replace the car door, and I was fortunate that I didn't have to wait an extended period of time for the parts to come in. Based on the amount of damage to the car and the calibrations involved, I thought the cost was a reasonable. read more

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Windshield replacement. Made an appointment for their mobile service waited 5 hrs never showed nor called. Appt window was from 8am-12pm at 11:15 called to check on ETA as I had an afternoon appt and was told service mgr would contact tech and get back to me. Never received call from tech nor service mgt. Total waste of my time Update: Tony the Svc Mgr did come out to my house that evening to replace my windshield. I appreciate his willingness to complete the job but still doesn't change the fact that I took the day off from work, sat around waiting for 5 hrs., and taking my 2nd call and a nasty attitude to get a response. It shouldn't have come to that when a simple call during the appt window to adjust the time could have sufficed. Professional courtesy goes a long way to establishing referrals and return customers. Missed opportunity for sure. Update#2 - I revised my review from 1 to 2 stars based on the effort to complete the job and follow-up from Area Director who listened to my input and did not try to minimize or make excuses for the situation. read more

My mom had her car repaired here. They had the the repairs completed very quickly and the car looks really good. The general manager Mike was a pleasure to speak with. read more

Brought my car here after I got side swiped in the front. Was suppose to be a 3-4 week job. Took almost two months. When trying to reach anyone I kept getting the run around, never got an answer. Got my car back now my front windshield has a huge scratch on the front of it. Door handle rubber is ripped off and those are the only the things I've just noticed. read more

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Just got my SUV back after an auto accident. They did a beautiful job on the repairs. But the care that they took with my car in the full detail (cleaning the seats where my rink was spilled when I got hit, etc). Everything was put back in place, even the two quarters in the little change holder! :) Thank you Caliber for doing your part of a stressful situation easier!!! read more

Caliber collision was recommended by my car insurance for my car repairs and I was a little leery that they didn't have reviews and no one I know has ever used them. But they didn't disappoint. Amy was assigned to my vehicle and she kept me updated every step of the way. She sent in process photos of my car and was very detailed with the info. She set my mind at ease knowing my car was getting great care. Sounds silly but it's true! Ask for Amy, you won't be disappointed! read more

This location of caliber collision is sub par at best. My vehicle was involved in a front end collision. Everything started normal until I was notified that my vehicle was "complete" upon arrival to the facility, I spotted and advised the advisor of more than a dozen, alignment, missing pieces, and horrible paint finish issues on the vehicle. They kept the truck for a few more days to make sure it was "perfect". Upon the second notice of completion by caliber, I went to pick up the vehicle and it was still missing parts with sub par paint finish, door handle issues, and the best yet! An AIRBAG light that they could not fix or diagnose correctly. Caliber collision threw the truck at me and said it's my job to notify the Ford Dealership and get it fixed on my end... I mistakenly took my truck back into possession thinking this was a simple light that can be turned off. Upon further investigation via the Ford integrated diagnostic system (IDS). The ford technician pinpointed that the crash impact sensor was installed incorrectly causing damage to the connector which ended up needed to be replaced. This tiny issue that caliber should've owned up to, ended up costing me a lot of stress and time to get figured out and re establish that my vehicle is "road worthy" Caliber collision proceeded to tell me to bring it back for a 3rd time, because "we make money on fixing cars". I do not recommend this facility read more

Caliber Collision did an outstanding job! From the very first call to me picking up my keys at the end, they were very professional, honest, and flexible. I had to re-schedule my repair date which was no problem for them as they were more than willing to help accommodate my busy schedule. Cody, (my direct point of contact) was patient, clear, and very good about keeping me up to date with the status of my repairs. Like the rest of the staff, he was very professional, trustworthy and honest. I'd recommend this Caliber to anyone, you're in good hands! read more

Don't come here. I got my car towed in for a suspension and steering fix after hitting a curb on a rainy night. (terrible driving I know anyway) Initial estimate was a lil over a week. Then the date gets pushed back 4 days. No problem stuff happens. Then the date get's pushed back another 2 days. Then the night before I'm meant to pick up the car it's pushed back another 5 days no explanation. Try calling the mechanic and getting the run around. Finally pick up my car and the A/C is broken? Wasn't broken before Caliber looked at the car. Brought it back they said they'd order a part to fix it. Wait ANOTHER WEEK. Called, got another run around - was told they DIDN'T break the A/C and it was a coincidence and that the part to fix my A/C was on back order anyway. Oh - and that my understanding was too limited to see why they did good work. (yes really) Hung up on, run around to talk to the manager- he says" come in I'll fix it myself in an hour." Waited 3 hours and someone else was there for the same issue. And this is the best part hold on - My car didn't feel smooth driving, considering I just got a suspension fix. I write it off for a week or 2 because I'm trying to catch up on bills. But then the car starts vibrating VIOLENTLY. I'm scared I bring it to the dealership so they can run an official diagnostic. And you know what they said? The steering wheel was bent. NO I didn't get in another accident or mishandle my car. NO it didn't come like that and NO it wasn't a warranty thing. I have a 2021 with 50K miles not an old beater with 80K. These people missed a BENT STEERING WHEEL and a couple other damages related to the initial incident. I could have been killed. So yeah don't go here lol. read more

Colby was amazing, had great customer service, very nice, and got exactly what I needed 5/5. I recommend coming here and requesting Colby for any problem. Place is nicely kept and neat. Would come again for any problem. read more

Let's face it - no one likes a collision, even, as was the case with me, you weren't in the car. I'm happy to say Caliber changed all that. As soon as I walked through the door and met Leslie, I knew this place understood great customer service. She was friendly and efficient while doing the estimate and keeping me informed daily on the progress of the car repairs. Best of all, my car was ready 5 DAYS EARLY and looks great! I give Caliber Collision my highest recommendation. read more