I am appalled at the level of service that I received today at Caliber Collision. I have never been treated as though my business was an inconvenience with a feel free to take your business elsewhere attitude. I told them I was going to be contacting my insurance provier as it is one of their preferred body shops and the manager said go right ahead. Obviously customer service is not their concern. read more

Bob is absolutely fantastic!! I would give him and Angela both 10 stars if I could!! Everyone there is super! The follow up and communication is amazing. They are super friendly too! If anyone has to take their car to get fixed, this would be the place to be! read more

The customer service was great and they even got my truck fixed before the estimated time. They did the repair very well but they messed up the truck bed as it squeaks now. read more

I can't say enough great things about this repair shop. I was introduced to them a few months ago when my son was in an accident. It was the most stress-free accident experience I have ever had! Rachelle kept in contact with me 3 times a week about the progress of the repairs, she advocated on my behalf to the insurance company, and she made certain that every last detail was taken care of. My phone calls/messages and questions were always immediately answered by her or Katie. The repairs were done beautifully and I felt confident in the warranty provided. Last week I was in an accident myself. I spent three days trying to handle it on my own but getting the run-around from the at-fault's insurance company before I called Rachelle in exasperation. Within one hour, late on a FRIDAY afternoon, she had a wrecker dispatched to pick up my damaged vehicle, and the whole nightmare was effortlessly transferred into her hands. Additionally, Katie stayed in touch with me to ensure that the exchange had taken place. Caliber Collision takes its customer service seriously, and I feel the relief of being extremely well-informed about what's happening in the progress of my repairs, without the hassle of having to play phone-tag with a body shop or adjuster. read more

Rachelle is AWESOME, professional, friendly, personable, efficient! She took great care of me from check in to check out. Kept me informed throughout entire process. Very satisfied with service. read more

Excellent service. My 04 2500 GMC was not in the best shape when I brought it in. But when I got it back it was almost in better condition than when I bought it! Thank you! read more

The people at caliber collision could not be more friendly or more helpful. If you have a body shop need in the Clearlake area this is the place to go. My bumper fell off and I decided to pull in there to see if they could help me. Not only did they fix it without an appointment, but they fixed it quickly and and efficiently. I have also used them in the past with superb professional results! read more

Extremely satisfied with my decision to use this body shop. I was hesitant at first since it was the designated estimator for the insurance company, but they put my concerns first. The repairs look fabulous, and Ashley is a star for customer service. The repairs were completed while I was out of town, and they worked with my wife to get the car delivered to her since she isn't able to drive. read more

I have used them twice now. Attentive service and my repairs were completed ahead of schedule.

Excellent service both customer and car repair! The staff is friendly and helpful but more importantly, the work to fix my car was impeccable! I highly recommend this shop and will now go nowhere else but Caliber Collision in Clear Lake on Gemini! read more

I was recently intentionally hit and robbed(long story short) and my car was a complete mess. I was expecting it to be deemed a total loss it was so bad. I was overjoyed to find out Caliber was able to repair my car. Gina was great at keeping me updated and letting me know the status of my car. She was always so polite and worked with my insurance company to keep my deductible as low as possible. My car repair was completed a week before it was expected and after having to drive a crappy rental for a month, I was stoked to get my car back early. I work odd hours and Gina went out of her way to accommodate me so that I could pick up my car while my insurance was still paying for my rental. On top of that, I didn't realize my insurance wasn't going to pay Caliber Collision directly for the repairs and I didn't bring the checks my insurance apparently mailed me. Gina and her colleague(I didn't get his name) called my insurance and worked it out so they would be directly paid and I could be on my merry way. I am more than happy with the customer service provided to me and my car looks great! read more

These guys did such a fantastic job on repairing my car. It looks like I just got it from the dealership. Adam called me every Monday Wednesday and Friday to let me know the progress on the repairs, which I thought was awesome. I am very happy with the way things turned out. read more

My vehicle was in a minor fender bender and Gina with Caliber took care of us. She kept us informed of status on a regular basis until time we picked it up. Vehicle looked just as good as it did before the accident. Recommend Caliber in your time of need. read more

I went to Caliber on recommendation of insurance company and dealership following an accident of my vehicle. The staff was courteous and attentive. HOWEVER, the quality of service was horrible!!! The paint job and repairs were substandard. Paint job so poor and noticeable I was surprised they told me my car was ready. No QC at all. Returned it for a SECOND time. The repaint was horrible and the door opened on its own. Yet they told me everything was fixed and ready to pick up. Returned it for a THIRD time. They told me management was replaced and that "mistakes happen". NO!!! Just a glancing look at the car would've seen mistakes. The overall span was more than a month!!! Since picking it up the third time, with wind noise very present, I took the car to a competitor who adjusted it in 30mins. There are still suspension issues that I believe were missed upon inspection at Caliber and forced to pay for all of that out of pocket despite having insurance. I wouldn't take a matchbox toy car to these people!!! read more

A couple weeks ago we had an appointment to get an insurance appraisal from State Farm through Caliber Collision. This was before the hurricane. We waited a few minutes and the adjuster came and looked over the damage on the car. She told me it would take about 15 minutes to write up her report and get a check for us. We sat in the waiting area just outside her office while she went to complete her report. As soon as she went into her office, a man with a Caliber shirt went into her office and proceeded to hang out chatting with her. I knew he was 'chatting' because he stood in the doorway with his hands in his pockets. I could tell he wasn't there on company business or helping the adjuster. He stood in her office talking for 20 minutes while we waited for the adjuster to finish her report. After the man finally left her office, he casually walked out and gave us a 'how you doin?'. I was getting very frustrated by then and didn't really respond other than a flat 'fine'. Within 15 minutes of him leaving the adjusters office, she returned with the documents and check. Caliber needs to let the adjusters do their job and visit during breaks or after hours. read more

Had a great experience with Everrett and Caliber Collision. They completed the repairs 3 days early and my MDX looks great. Everrett called every Monday, Wednesday and Friday with an update. I highly recommend this company. Thanks for a painless repair! read more

Repairs took an inordinately long time. Then when the car was ready, at no point in the discussion was I told that they did not take checks - only cash or money orders. After making arrangements to get a ride to work & to their location, I was expected to be able to produce cash or money orders without previous instructions. Horrible customer service. I should have known when I dropped my car off and there was a manin the lobby demanding to get his car back. No work had been done, he just wanted it back exactly like he had left it two weeks previous. Should have been my clue read more

I went to pick up my car only to find a number of issues, which included damage and obvious laziness. Just a sample: tint was badly scratched, clear coat had runs, white dust coated the entire interior, window rattled in one repaired door, door handles were not painted, even though doors were repainted. I left the car with them, along with a list of issues, and since then it's been almost 3 weeks...so they've had my car for almost a month for repairs that were originally supposed to take 3 days. I would not recommend this shop. If you must use this shop, I highly recommend THOROUGHLY examining your vehicle before paying and leaving. read more

Correction: Mr. Michael Olivo is the center manager whom provided the excellent customer service. He's very knowledgeable, efficient, and friendly! read more

I wish I would have read Allison's review before I agreed to my insurance companies request to use one of their preferred vendors. 3.5 weeks for a door replacement that they told me would only be a few days. I have been lied to daily by the service representative who first told me she would call me 3 times a week for a progress report and never called once. So I call her and for some reason she cannot reach me with her phone but I can call her? I go to check this out and I ask the receptionist if she would mind calling my phone. She calls it and wow it rings! Amazing that it just happened to start working at that moment. If you like being dodged, lied to, and strung along, receive poor workmanship then Caliber Collision is the place for you! read more

They did a great job repairing my Ford Fusion. They were very communicative throughout the whole repair process, and were more than willing to talk through all of the repairs. My car did have a very strong paint odor after the car was repaired, but after I told the repair shop about it, they took my car to a professional car detailer with no questions. I would recommend this repair shop. read more

They deserve a 5 star rating. From beginning to end they took good care of me and my car. Rachelle was my agent there and did an excellent job. I'll definitely use them again if needed, though I hope I don't have to! read more

I had road debris smash the windshield of my 2001 Suburban on the Gulf freeway. I drove the vehicle to my home in Clear Lake, called my insurance and waited for an estimator. My insurance cut me a check to repair the damage. I elected to just have the windshield replaced and not worry about the dent on my door. I called Caliber Collision on Gemini in Clear Lake and told them they were recommended to me. Customer service was kind and asked me if my vehicle was "drivable", I told them the windshield was smashed. They said no problem we will send a wrecker. **I did not ask and they did not say what the cost would be**. I assumed it was their wrecker and the cost would be minimal. Silly me. The distance from my house to Collision on Gemini is 2.2 miles. When I went to pay they said the wrecker bill was $395.00. This is because I was "self paying". They blame it on the wrecker service. Also said if I had elected to have all the damage repaired then the cost for the wrecker would have been different and covered by insurance. I paid the price for not asking ahead of time. I could have just driven the vehicle to the shop, I could have just had a glass company come to my address and replace the windshield. Long story short, buyer beware. Everyone pointing fingers at each other. I feel gouged. Never again. Additional Information: Caliber blamed the wrecker service for the high fee. I called the wrecker service, they said this was the standard negotiated rate for any tow to Caliber. They also told me that if you do not elect to have all the repairs done Caliber will pass the the fee onto the customer. This is all arranged!! read more

Initially, I was impressed. Even though it was taking longer than expected, that was okay. Things happen, parts aren't in stock, whatever. This was an insurance claim for an accident and when the time ran out for the insurance company to pay for the rent car, Caliber paid for it without a problem. I really didn't mind that at all as I drive A LOT for wok and it was nice to have another car to rack up the miles on. Upon picking my car up I only noticed one problem...they had added too much metallic to the paint so the part of my car that they painted was super sparkly. Only noticeable in direct sun light. I happen to love super sparkly but wish they would have done the entire car if they were going to mismatch it. I mentioned this to the woman I was working with and in the right light (or lack thereof) it isn't noticeable so she kind of convinced me it was just that...the light. It was really apparent when my fiancé said they did a good job except the paint did not match. Then my dad said the same thing. Things didn't start going wrong both with the car and customer service until after I picked my car up. The damage had been done to the rear drivers side. As I pulled out of the parking lot, the turn signal on that side wasn't working so I drove it back and they fixed it immediately, no problem. We noticed that the brake light was not working at that time also, which they also fixed. A couple of weeks later, I went to roll down the back window and it wouldn't roll down. I don't roll down the back window that often so it took awhile to notice. The woman that I was dealing with did have them fix it but not without a lot of playing the "blame" game. Basically saying this wasn't due to something they did or did not do, but they would fix it anyway. Really? What are the odds of my rear window suddenly not working at the exact same time as the wreck? The impact must have knocked something loose and if Caliber didn't notice, that's fine, but don't try to say it's unrelated. The window stopped working again, the next day. In addition I got pulled over because the brake light was out. I just drove it up to Caliber without calling. When I arrived there was only one man in an office there. I got his attention and told him what was going on. He went out to take a look. I had not mentioned anything about the paint to him and the first thing he said was, that's sparkly there. When I told him that was the part they worked on and asked him if they wanted to fix it by making the rest of the car like that, his response was "Yeah, for about $3,000." Nice. Then he looked at the window and did the same blame game as the woman had done previously by saying the same about the brake light. He said he would leave a message about my issues for the woman I normally deal with and she would call me. Well, it's been something like a month now and I have never heard anything. I haven't pushed it because I'm caring for a family member with cancer and don't have the energy to deal with hearing how it's not their fault anymore. It is not a coincidence that these problems are happening where they worked on the car. Again, I don't blame them for not noticing, it happens and it doesn't happen because they are incompetent or bad at repairs. I wasn't angry and I wasn't blaming them...I simply wanted it fixed. They made it seem like they were doing me a favor by fixing something that was clearly jarred or broken in the wreck. My window still won't roll down and my brake light still isn't working even after replacing the bulb. A friend who is a former body man and backyard mechanic will be in town to visit me in two weeks. Hopefully, he can fix these things for me. Otherwise, I will be taking it to my mechanic. I just don't have the energy for this place and don't like to be made to feel like an idiot for asking for these things to be fixed. read more

I recently got into a minor accident and took my Ford Escape to this caliber location in particular because they had such great reviews and boy did they deliver! The front desk receptionist and manager were so polite and helpful. They called me every other day to update me on the progress of my vehicle and my car was in and out in less than a week! My car was washed, buffed and vacuumed when I got it back! Great experience with Caliber and will definitely refer my friends and family to this location! read more

The saga continues...the previous review was after the car was in the shop for 6 weeks. It went back after that for the mechanical defects I mentioned and spent another lovely 2.5 week "holiday" in the shop because they had put the wrong headlights in. Picked it up after that and drove it for a week, went to roll down drivers window one day and it fell off it's supports and down halfway inside the door. Very lucky it didn't shatter and get glass all in my face while driving. So car goes BACK again and then they tell us that one of the numerous previous times they were working on the car, they dropped the window and broke it (I guess they didn't feel it was important to tell us this when it happened, rather keep lying and make up excuses why the car was taking so long), so they replaced it but knew that the clips that came on the replacement glass were faulty but installed it anyway. Another 2 weeks...10.5 weeks total for a minor fender bender. I sincerely hope that this incident will alert management there are some serious problems that need to be addressed so others do not have to go through the headache and frustration we did. read more