Collision repair, they delayed the repairs on my car twice already because they got the wrong dam parts. This is far from being a good review. I've never been this dissatisfied with Franks Collision ever. But this time my experience is terrible. I'm in a rental, and Jordan at Franks said he would try to find a way to help me on this. I shouldn't have to pay more because they got the wrong part. That's their responsibility. Now they gone from completion date 07/14 to 07/18 to 07/23. They've had my car since the 29th of June. I believe if the time ever arises again where I would need a Body shop, I will shop around first and try to go some where else. God Bless everyone! read more

They need throughly check the cars before they give them back. Car stalled on me and died due to them not tightening a bolt on the battery of my jeep compass. It was an easy fix but still really stressful for someone on the go. Due to their Laziness I was left stranded until I could get to someone to look at my car. read more

My car had minimal damage done and the repairs are taking way too damn long. Received it after a month and a half . They claimed they would update me but they never do, I would have to call every single time I needed information. I also asked for a quote but they never gave it to me. read more

Wish I could give them 0 starts. Because of their failure to properly examine my vehicle the first time they had it. Im stuck without a car because they couldnt properly fix my car.. and choose to continue to lie to the insurance so I can't get my damages from an accident covered. Don't waste your time using this shop. read more

Brought my vehicle in for a simple insurance job mostly cosmetic damage. Initially was told timeline would be a week which actually turned into two and upon receiving vehicle found an underlying safety issue was not repaired so had to return vehicle for what was supposed to be a one day fix by "reliable" third party which ended up turning into a two week repair again. Constantly had to bring car back and fourth as well as rented multiple rentals with the cost ended up exceeding far beyond the insurance deductible. Will definitely be choosing a new collision shop for any future work needed due to the lengthy inconvenience and unreliable timelines estimated by the shop estimator as well as all the run around. All in all was my second use of their service for body work and deeply disappointed in the quality of customer service. read more

Worst experience I've ever had with them. In the passed I was very satisfied dealing with Rudy, but this is not the same franks since he's left. Juan is incompetent and I literally had to do his job, the two weeks my truck was there he never called me once with any updates. They broke my truck disassembling it and tried to bill it to the insurance, when that didn't work they stopped working on my truck with no call to me. When I finally had enough and expressed to the manager Donny my displeasure he had 0 compassion and even refused to cover the part they broke even tho he finally admitted they were in-fact responsible for the damage after I showed him pictures I had and even seen pictures in their own file of before disassembly. I eventually decided to pick my truck up from them and fix it myself after weeks of being without my vehicle. I will never return to this location it's definitely not the same experience I've had in the passed. Do better franks read more

Frank's Collision Repair - The same part before the removed it - Body Shops Near Me - Baytown, Texas

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I can't say enough good about Jasper at Franks, he took very good care of me and my truck, great communication throughout the entire process. He went above and beyond and I'm couldn't be happier with the outcome. read more

Frank's Collision Repair - Body Shops Near Me - Baytown, Texas

LA PORTE LOCATION****SAME OWNER******Flakey company. I used Dr. Goodbody in La Porte for years but this building has been taken over by a flakeout owner that is not reliable; also has a Baytown location. Does not return phone calls and made a face at me when I mentioned I had a particular major insurance carrier, then stated they were full and could not accept my car. later that day, I anonymously called them and said I had a repair job and I would be using a different major insurance; he said to bring the car in, that they could start on it immediately. BUYER BEWARE read more

Best quote, exceptional results and epic customer service experience. Quick, friendly estimate process, lowest and most reasonable price. Quick turn around time. read more

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My 2019 Dark blue Dodge Charger got hit on the driver's side between the two passenger doors. I took it to Frank's Collision and Body Repair in Baytown on north main and WOW !!! They did an excellent job, excellent work down to matching the paint. I give Frank's Collision and Body Repair 5 Stars for a fantastic job. I will recommend Frank's to anyone who needs Auto Body Repair. read more

EXTREMELY happy with the service I received here thanks to the team and to Darrell! I had damages to my front and back bumper after someone rear ended me. Caliber Collision told me they didn't take same day appointments I decided to give this place a shot. They were honest, respectful - I don't know much about cars or collision repairs so I appreciated the transparency and the free estimate. I decided to go ahead and get my headlights de-fogged while it was there. They repaired the damage in just 2 business days, and (best part!!!) they seem to have actually cleaned the inside of my car and given me a new paper floor mat. It looks like a new car. read more

Frank's Collision Repair - Body Shops Near Me - Baytown, Texas

My car had some frame damage underneath and I was told it was not drivable. Frank's got me into the shop on the next business day, and had my car back in less than a week, including getting it detailed! Donny is great at his job, he cares about his customers, and I highly recommend Frank's to anyone who wants good quality work. read more

After we were hit near the Kemah Boardwalk, I desperately wanted to find a GREAT collision repair place. After reading many reviews, we settled on Frank's because of other reviews AND because of the close proximity to my house. I'm so glad that we did. The constant communication, the friendliness of the staff and the level of service we received was amazing. Our car had medium damage to the right passenger door and to the right wheel. They not only fixed the door but repainted the back door as well so that it would all match. My car looked brand new and it only took 4 days. They kept me informed every step of the way via text message and they even gave my car a full car wash! It left their shop cleaner than when it went in. I'd absolutely use them again. They come highly recommended by me! read more

Took my car in after an accident.... Looks brand new!!!! I would recommend this body shop!

I had an issue with my insurance adjustor. The manager "Ben" stepped in and went out of his way to make things right. Sometimes, going out of your way in the smallest of circumstances (in mine it was an old car with old parts) can make all the difference in the world. Because of what the Manager did in my case, I will continue to recommend Frank's now and long into the future. Mark Fackler Baytown Resident read more

Got my vehicle repaired here. First I came in for an estimate, Brandy did very quick estimate and did a wonderful job explaining everything to me. After making my apt. I came in at the time appointed date and time to leave vehicle, They did take a while to see me. I sat there maybe 10+ minutes waiting but I understand they were busy. I worked with Rudy, and he did a great job on my vehicle. It looked just like it was new. He did a wonderful job explaining everything to me. Definitely recommend! read more

Jasper is great! I love the customer service from not only him but the team. I would recommend them! They clean up your vehicle making it look brand new from inside and out! Thanks guys read more

A deer hit my husbands brand new Truck on the front fender then flipped around and hit the rear fender! He didn't realize the extent of the damage until he tried to open his door and it was difficult to open because the door was bent. So he took the truck to Frank's after calling our insurance company, and of course the car rental company is right next door, so he got a rental. Within a few days, he got a call that his truck was ready! When he picked it up, they had cleaned his truck, inside and out. He is so happy with the work! We can't even tell the truck had damage! Excellent work! Thank Frank's! read more

This is the most amazing auto shop I have ever worked with. They gave me a quote and worked to figure out a less expensive way to do the work. They made an appointment with me, got the work done very quickly, did a great job, and then have wonderful follow up. Thank you for your service and professionalism. As a woman, I am very appreciative of auto mechanics and repair services that treat me with respect by communicating clearly without condeacension. Unfortunately, that is often not the case. read more

Brought them my Mother's 92 Mustang 5.0 to restore for her 50th birthday. They painted, replaced trim, lights, window motors, and repaired minor issues with the interior which I didn't even notice before. They even threw in a new battery free of charge! I had multiple quotes and they quoted within the expected range, and when the work was done, the total was almost exact that of their quote. My Mom cried when she saw the finished product (happy tears - the car has a lot of sentimental value). I think the techs actually had fun with this car because it wasn't the normal insurance job. Car looks brand new and turns heads. She constantly gets asked to sell it (nope!). Thank you, Frank's Collision Repair! read more

May be good for new cars but they did not want to deal with an older vehicle. Gave me an inflated quote and said I would have to source my own parts even though they are cheap and widely available from many manufacturers. Other body shops in town did not have an issue at all. read more

I cannot believe no one has written a review for Frank's. I am so honored. They are so awesome! I recently got in an accident and bent my front bumper. My insurance company and dealership, who does not have a repair shop, recommended Frank's. My insurance gave me a check and told me to swing by to let them assess my vehicle. The staff was friendly and very helpful. Since I was still able to drive my vehicle, they told me they can order the parts by the next day and I can drop my car off in the morning, and my car would be ready by the afternoon. Sure enough that was how everything worked out, and my car actually had some damage underneath the bumper that they fixed within the time frame they promised me. I was completely satisfied with their service. I will definitely go back to Frank's for my future auto repairs. Their repairs comes with lifetime warranty. They even went above and beyond by washing my car and vacuuming the inside. read more

I absolutely love this place. Michael is so professional, courteous, and informative. (Unfortunately for me, I've had to put my car in 3 times for different accidents so I have ) The entire staff is amazing and so friendly and helpful. read more

My 1st experience with Frank's Collision and Repair in Baytown was very positive. Excellent work, received phone calls on updates and status, never felt like I wasn't appreciated and work was completed on time. They also worked well with the insurance companies. I highly recommend them and I will certainly go back to them if I have a need for them in the future. Both Rudy and Martha were professional and accommodating. read more

A+ in customer service!! Rudy was beyond helpful and professional in getting me back on the road. From the nice staff in the front to the customer service from Rudy - my overall experience was great. I was in an accident in March and the whole process has been a pain, but they made it way easier on me. The car was done on time and looked great! They even did a great detailing job once the repairs were done. I had a few issues with my insurance covering my rental due to a delay in a part, but they assured me that they would cover the additional days I was charged if my insurance wouldn't cover it. I was always updated on the vehicle status! I definitely will be going back if I never need body work. Keep up the great work Frank's Collision! :) read more

I love love love love Frank's!!!! Their staff was friendly and respectful.... My car looks brand new! They went above and beyond.... Oh ya! and they were FAST TOO! read more

Don't go anywhere else! Come to Frank's Collision Repair! After we had been turned away from Caliber Collision because "they had too many cars", we came to Frank's. As soon as we got there, we were warmly greeted and attended. Brandie Vasquez was incredibly helpful and called every time there was an update on the work on the vehicle. I don't know anything about cars or repairs but she explained everything thoroughly and in detail. She and the team even worked on finding a low-cost alternative to save money on an out-of-pocket hit and it looks fabulous! All the work done on the car looks incredible and uniform with the rest of the vehicle. They even cleaned the interior of the car! I am extremely impressed and very satisfied by their work and customer service. In case you were wondering, they do have a driver to take you home once you drop your car off, and they can even pick you up when your car is ready. read more