K & M collision went above and beyond my expectations. Will…read moreand Tina kept me informed through my whole process. The car came out looking AMAZING

You want ripped a new one this is your place! Went in for minimal repairs and got a quote for more…read morethan 50 % of cars value.

I read a lot of the reviews on here and I disagree with most of the posts. I had a difference…read moreexperience, Aaron was fantastic. My truck, a 2021 Ram 1500 was vandalized on New Years day morning. Aaron kept me informed, was absolutely polite and i felt like he was working for me like I should expect. They got it done in the time they estimated. The truck looks great. They fought for me and dealt with the insurance company that wanted to give me used or cheap parts. Thank you Aaron for doing a great job!! The tech did a great job too!!

August 30, 2024 - Gerber repaired front end damage to my car (Subaru 2020 Forester) - They…read moreprovided a very rapid response to a request for an appointment for an insurance appraisal, they provided me with a very detailed discussion of repairs, they gave an amazingly reasonable estimate, they provided a very rapid response time for repairs (and met their timeline!) and they did all adjustments of computer mechanics for safety features. Very pleasant employees, very easy to navigate their website to monitor progress. I would have preferred more personal communication - phone calls instead of text messages - as when I called the number provided via text, the call rolled over to the national headquarters with al lengthy wait time and they never returned my calls. As a result, I drove over to the Hickory location twice (while I was on hold with the national office) and I never received a response from them to an insurance question until I picked up the repaired car. My dispute (according to them) is with State Farm, and they are probably correct, but it would have nice to have talked with Gerber personally before I picked up the car and was annoyed. That would have taken now customer service call/message. I was also surprised that when I did up the car, they did not walk me through the repairs visually, they just handed me paperwork and the key; so I took my own photos to document repairs. Otherwise, I would definitely recommend them for response time, quality of repairs, and price.

We took our 2014 Toyota Corolla to get painted. After 8 years living in Arizona the sun had faded…read morethe paint, plus we had several scratches on the hood, sides, and trunk. Maaco did a terrific job smoothing all the body scratches. Only 3 days to complete the entire job. Highly recommend these folks. Donna was especially helpful and knowledgeville.

From the owner: Maaco Auto Body Shop & Painting is North America's #1 body shop. Maaco Hickory located at 1964 15th…read moreAvenue PL. SE repairs accident damage, dents, and faded paint for drivers across North Carolina, restoring the safety and beauty of all types of vehicles. Let Maaco transform your car with a new coat of paint and soon you'll be driving the car you always wanted. Maaco expertly does away with dents, dings, and accident damage. Our standards are simple: repair cars so expertly no one can tell they were ever in an accident. We guarantee our auto body repair and car painting work. Visit Maaco Hickory for your auto body repair and car painting needs.

I had the opportunity of Using Wayne at O. W. Mackey They are the best in the business. Ive used…read morethem 3 times and they have proved themselves to be the best at blending paint and dent repair.They are awesome .. Danny Propst

Great work! Cares about the proper repair of their customers vehicles. Family run and very helpfulread more

Called to come in, came in, was told we it'd probable take a week to-get you in. Referenced the…read moreearlier conversation and was yelled at "I TOLD YOU." Similar incident that Vincent T. wrote on 9.14.2020, only he wanted the full $3,000. Must have been a bad day but yelling, or raising voice at me, will warrant me sitting down and writing this yelp review. Plus, I'm not a future customer.

They are just regular old nice, honest people. couldn't recommend them more! If you don't like…read moregoing places where you're not sure if you'll do right by you, go here.

Carrillo's fixed what another big name auto shop swore up and down couldn't be done any better. I…read morehad my car at Carrillo's to have some curb rash fixed by Rim Repair of Hickory (shared garage). When Gerardo noticed that my bumper wasn't on right. I told him about my saga of trying to get my insurance recommended shop (hint, the shop name starts with an H). The first shop didn't put the bumper on properly and when I brought it up I was told that it was the "best they could do and no one could fix it better" Carrillo's fixed the sloppy work that the other shop said "couldn't be fix". Either he is a miracle worker or he has the attention to detail to do the job right unlike other shop I went to first. 5 stars isn't enough. Carrillo's is the only place I would recommend for someone to take their cars in for body work.

I visited Lockman's to get a quote on a scrub on my New (to me) car. Their initial contact was…read moreexceptional. They explained the costs, told me how long the repairs would take, and finished it on time. I called at about 3 days to see how progress was going, and they explained where they were in the process. When they called me that the car was ready, I went to pick it up, and it was completely detailed, the repair looked good, and they stayed at the quoted repair price. All of that was good. But what was better: the customer service parts of my calls, visits. You can't find better. I would recommend them for any repair job. And they'll let you leave feeling as if you received a fair price. Thank you, Lockman's, for taking car of me & my car.

I have only had my car back for three days, so far it drives well, looks great and smells amazing…read more I am leaving this review because Lockman's customer service was exceptional. I was in an accident and contacted Lockman's based on a referral from another repair place and a insurance company. Because Lockman's has a tow truck, I contacted them before I heard from the insurance company. They were understanding and allowed my car to sit there for two days before the insurance company contacted them. Lockman's warned that repairs could take 10 days, they texted me the progress, returned calls and allowed hubby to stop by. When I picked up my car, the tires were clean, shiny and inside was detailed. Being in an accident is a scary thing, and Lockman's made it a bit easier by communicating with the insurance companies.

Don Wyatt is awesome! Great to work with- excellent repair results- have had three cars in need of…read morerepair! He's the one for the job! Excellent all across the board!

I took two vehicles to this particular collision center. This was an out of pocket fix with no…read moreinsurance involved. One vehicle was fixed but had to be returned for adjustments due to tail lights and the trunk lid being out of alignment, pretty simple. The second I was talked out of getting a new rear bumper because the current bumper could be fixed. After picking up the second car there was still a crease in the bumper and a spot that was very dull on the paint along with the clips missing allowing the bumper to be pulled away from the car. There was also a divot spot in the paint. I took it back to be fixed. After a couple of clips that the tech "didn't know went on there" or some weird explanation that was fixed. The spot that was dull was buffed out easy enough. The crease and divot in the bumper was due to "previous work being done to the bumper". Apparently what I had was what I was going to get. At no point was I contacted about how shoddy it would look, did look, or even given a choice of buying a new bumper which is what I had asked for in the first place only to be talked out of it because they were so sure it could and would be fixed. After stating how unhappy I was with the work I was told they could put a new bumper on as long as I paid the difference. So two cars fixed. Two cars had to be taken back for fixes. One car is a clear representation of their work. While I was offered a new bumper if I paid the difference, I told them I would be a fool to give them any more money at this point. This business has been the most inconvenient and disappointing repair I've ever had to deal with...and this was out of pocket paying. If you take your vehicle here, you've been warned. They like to respond with "contact us and we will fix your issue". They will fix your issue after you pay for them more money to fix their incompetent, irresponsible, and shoddy work. Im not paying another cent to have this issue fixed.

Do NOT recommend! Went there once and it will be the LAST. Will definitely advise anyone I know to…read morestay away from this place!

From the owner: Custom Body Works is a family owned & operated collision repair center serving Greater Hickory, NC…read morefor 40 years. We are proud of our work, our credentials, our staff, and we look forward to serving you!