K & M collision went above and beyond my expectations. Will and Tina kept me informed through my whole process. The car came out looking AMAZING read more

You want ripped a new one this is your place! Went in for minimal repairs and got a quote for more than 50 % of cars value.

Highly Recommend K&M Collison Auto Body Shop In Hickory North Carolina. We met the Owner Kyle. The Automotive Service Techs and Mechanics are Very Knowledgeable in Auto Repair. The Staff Members Are Helpful and very friendly attentive to the customers needs. Honest very professional we were enormously impressed with K&M Collison and sincerity to help us always making sure that we were pleased with our services received at K&M Collision. K&M Collision made me feel comfortable and everything on my car was repaired right and to my satisfaction. Knowing a certified body repair shop that has a great relationship with the Insurance Companies and is dedicated to me the customer worked together to ensure I was happy with my repair order and services. Mostly important to me K&M were on my side made everything feel right and I appreciate that. Thank you. K&M works on all types of cars and specialize in high end foreign cars. This is an incredible upscale auto body repair shop at K&M Collision which is the reason why we wanted the best in the business to repair my Porsche. I do indeed believe that K&M and their entire staff represent the best in the industry of auto body paint and repair! I needed a body shop I could trust with repairing my car and honestly would not settle for anything less. I feel having important people in the front of your business such as Tina Walling, Ce Ci Fitzpatrick and Johnny Squire are the face of your business because these are the first important people we see when entering the business and interacting with. On occasion when I do call K&M Collision Tina Walling at the receptionist desk is so personalable she even recognizes my voice and knows customers by name. I do appreciate Mrs. Wallings involvement in getting the ball rolling with my completion of repairs etc., Ce Ci intercepted me at the front door. I was able to leave some items with her and she made me feel valued as a customer because she did not hesitate in assisting me with my business that day. Ce Ci was very prompt and assured me everything would be taken care of which it was. On one recent visit I did have a replacement's mirror come on for my Porsche. It was close of business day on a Friday and I arrived late in the evening. Everyone in the body shop had left for the day. I pulled up to walk in and Johnny was there to open the door for me to welcome me inside. Johnny made a few phone calls located the correct part and pulled my Porsche in the work bay area and properly installed my rear view mirror. Everyone up front does a tremendous job in customer care! Warmly greeting every customer and you can hear the excitement in their voices, the look on their faces as they are happy to see us gives a feeling that you really appreciate our business. I can honestly say I feel as if I am visiting one of my friends houses for a nice day when I visit K&M Collision. Instead of another customer I feel that K&M Collision treats me as family and I feel that is a good feeling to take away from. The time us customers enter the building until we leave you are treated with respect. I am enormously impressed with K&M Collison's entire staff and team. Especially the important people in the back who perform the repair work are not often seen. I appreciate the young man and everyone else who repaired my car to get it back in great running shape! Thank you to everyone who was involved in the process any way I am pleased with the outcome of the way my Porsche was repaired. Thank you. Your body shop is incredible. These important people should be recognized for all the hard work they perform daily. I am enormously impressed with you all at K&M Collison and their entire staff and grateful to have a body shop that shows such passion in making sure their customers are taken care of and happy with their work. I will highly recommend my business colleagues, family and friends to patronage your business K&M Collision for their auto body repair needs. You have won me over as a customer for life. read more

K & M Collision - Body Shops Near Me - Hickory, North Carolina

I own a very special car: the 1st edition (2017) of the 2nd generation Acura NSX (only 300 in existence). A friend of my wife backed into this car in my driveway. I was politely devastated. I searched locally (Hendersonville, NC) for a body shop. Very few would touch the aluminum body, and those that would talked about grinding out the crinkles and filling with a 'special' bonding compound. I knew I had to find somebody with a better solution. K&M rose to the top of my list with their experience with similar cars, their understanding of the paint-matching challenges, and their thorough approach to the repair, including the replacement of the quarter panel and blending of the paint color on adjacent panels. The other truly outstanding feature of K&M is their communication. Two knowledgeable customer-service agents are available, responsive to calls, and regularly make contact with the customer to provide progress reports on the repairs, in my case over a period of two-plus months. They take responsibility for the 'whole' job, including contact with the insurance company and the replacement-rental car provider. The entire experience was extremely professional from front to back, including the pick-up and delivery of the car to my front door by a most courteous and helpful flat-bed driver. read more

The team at K&M Collision was nothing but outstanding to work with when my vehicle was totaled. Tina especially, went above and beyond what I was expecting. When my insurance company shortchanged me on my settlement, she guided me down the right avenues and I was able to receive a fair settlement. I highly recommend this business. read more

I highly recommend K & M Collision. Tina has helped us every step of the way with our hit and run accident. This is the second time I've had to use them and she has a vast amount of experience in helping us. read more

Getting in a severe accident that wasn't my fault and then having my favorite car towed from the accident site to a collision repair place I knew nothing about was a stressful situation to say the least. From the very first time that Tina Walling, the customer relations manager at K&M, reached out to me I felt better and in good hands. (I mean who even knew that an auto collision repair place even cared about customer relations!) Sadly my car was ultimately declared a total loss. But every step of the way, from estimating the damage to dealing with my insurance carrier, to eventually getting me the personal belongings left in the vehicle, Tina was terrific and flawless in every way. read more

What a great experience with Tina and her staff. So much knowledge about the whole insurance process. With her direction and advice navigating the system was so stress free. Highly recommend this group. read more

Our vehicle was a total loss but Tina was amazing and her customer service made a hard experience sweet. I would recommend this company highly read more

K&M was great for the repair of the truck. Not only was the repair work well done, their communication and responsiveness was awesome. Tina was especially great to work with...so friendly, professional, and knowledgeable. read more

This is pics of my car when it got hit sitting still in a parking lot, verses when K and M got ahold of it! They totaled this perfectly good car out bc they are known to total out ppls vehicles over nothing! They could not make up their minds at k and m if the frame was bent in the front end(which it was not) and then they (k and m) had changed their mind that it was something completely different. Over being hit while sitting still in a parking lot, plus I had drove this car for a month before they got their nasty hands on it. And all that was wrong was cosmetic issues, and they decided to go behind our backs and have our insurance total out our perfectly good driving car almost brand new one at that, over some cosmetic issues!!!!!! For real k and m? Now I know exactly how y'all at k and m, got a nice new building in hickory, verses where y'all we're located at in little ole taylorsville in the building y'all were in!!! It's bc you know how to play ppls insurance and get their vehicles totaled out over nothing!!! And in the end the result is you get paid out more! Y'all are sorry at k and m! You don't know how to properly fix some simple cosmetic work without totally totaling out someone's almost brand new vehicle and any other one y'all get by with! Never again will k and m get another vehicle of ours! That's an unfortunate lesson learned trusting y'all read more

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AMAZING SERVICE! K&M has gone above and beyond in customer service during this accident. Tina at the front has been so patient, so informative, and so helpful on educating and answering all of our questions on how this whole process works. She has made this experience the best it could be. We have been working with a terrible insurance agency to try and get this accident handled and everyone at K&M have been so polite, well educated in their field of interest (from intake, estimate, repair, etc) and all very professional. Customer Service is hard to find these days but K&M is top notch and you will not find better around. Our vehicle was a total loss so I can't speak on repair work but from all the interactions we have had with them so far I will not hesitate to have all my work done in the future here. Thank you for being a stand out company who cares for their clients. read more

I was so upset when someone decided to hit my 4 month old new car and left without leaving a note. I was at a loss as to who to take it to since only a few collision centers are approved to repair Tesla. To say that I am thrilled with the entire process with K & M would be an understatement. From my initial contact with Adrian, to Jeff, the gentleman who picked up my car to Tina who did an outstanding job keeping me updated by communicating with me twice a week I couldn't be happier. My lovely auto was delivered to me today and the work is just stellar! I would highly recommend K & M Collision to anyone who needs work done on their vehicle of the highest caliber. read more

Hands down, the best collision repair in Western NC. K & M only uses OEM parts and they do superb repair. Tina Walling went way above and beyond my expectations in helping me from start to finish, she is very knowledgeable and takes great care of her customer. I will never use any one else or another company. Thank you Tina for all of your hard work and help, you rock. read more

I had to have my car serviced and the staff were so knowledgeable and were great about keeping me updated with the progress of my car. I'm so happy with the results! I definitely recommend This place to anyone looking for body repair work! read more

The only thing we could agree on is that you cannot make everybody happy. Mid-level luxury cars are being totaled off of minimal damage by insurance companies. This has created a market for salvage title vehicles. I just wanted my car fixed. I did not want to play any games. read more

I hit a deer with my car and it had minor damage .No communication on when the car was going to get fixed. The car was a total lost but didn't get a phone call to come clean car out until a week later. read more

This was my second time needing their services. Minor damage on a black paint. The repair looks perfect just like the first time they repaired my vehicle. Tina was friendly, informative and helpful. The repair was completed sooner than expected. While I hope I don't need to have another commission repair, this is where I would take my vehicle again read more

This company was very professional start to finish. I had to bring my Tesla from Asheville to Hickory because it was the closest , authorized repair center. My first phone call was with Tina, who guided me through the process. She was honest in letting me know between my lame insurance company, Allstate , and the length of time to receive parts, that I was looking at 3-5 weeks. I appreciated Tina's be so forthcoming , therefore I was able to manage my expectations. Quinten was also really helpful. When the photos I took for the insurance company weren't accepted, he readily took new photos for me. Unfortunately Allstate took its time to get to my claim but Tina led me through the process to speed things along. Tina and Quinten were in touch on a regular basis with status reports. Three long months later I received my Tesla, good as new. read more

Great work and they are Porsche certified! I could never tell that my car was in an accident

The work done on my NEW Kia was great but I got 3 different dates it would be ready for pick up and then I called before coming and was told it would be 30 mins. I got there 1 hour later and still had to wait for sometime after that. KM only had my car for 4 weeks. It was a bump up in a parking lot. So they really need to work on customer delivery . I not happy with the amount of time it's taken them to finish the job. Not sure I would ever tell anyone to go there. Your plaques on the wall don't mean anything for your customers are not happy. read more

My experience with K & M collision has been phenomenal. They supported me through a very long insurance claim for a not-at-fault accident, by having my back and holding Allstate accountable for the repairs/OEM parts for my vehicle. A special thanks to Tina for providing the best customer service that I have ever received. She was very friendly, responsive, and made time to make sure that all of my questions were answered. I highly recommend K & M to all of my friends and family. read more

K & M Collision-916 Lenoir Rhyne BLVD. SE, Hickory, NC 28602. Ms. Tina Walling has bent over backwards to assist me at every step of managing my damaged car. From the beginning she has been friendly, receptive, prompt, and knowledgeable. She has never passed off my questions to another agency. She has helped me to understand the complexities of dealing with a collision. Most of all she has assured me that my damaged car is in the best possible hands. She is a consummate professional and demonstrates what must be an outstanding culture at K & M Collision. Robert W. Kieffer read more

Great place. Great people. Thanks TINA for going the extra step to help me navigate all the insurance hurdles!!

Out Better than In... I researched K & M online before I sought them out. I had damage to the roof portion (aluminum) of a 2002 Lexus SC430. I stopped in for them to take a look at the damage and got an estimate. They are very knowledgeable and professional. The facility is state of the art, modern and clean. I didn't utilize the service of almost daily updates as there was no rush on the repair. I note there are numerous high end vehicles at the business for various repairs. I picked up the vehicle today and outside the obvious damage, the repair was far better than I expected. All parts matched up perfectly and it was overall far superior than when I dropped it off. Not only was the damage repaired but attention to small details to seals and adjustments were made. I would highly recommend K & M for your certified factory damage repair needs. read more

Recommended by Audi of Asheville as this is one of the few shops that are certified to repair Audi's. My Audi TT had door damage and other from being sideswiped. My first impression was when I drove past the bays. Looks like a NASCAR shop as you could eat off the floor. I had a short wait for the lady at the desk but this gave me time to notice all of the major luxury and sports cars they are certified to work on. Mercedes, Porsche, you name it. After a courteous check-in, we left. As expected, there was a wait for parts but when completed they took the car to Audi for the final adjustments. I picked it up yesterday and all I can say is my car is 100% perfect. Even the interior was cleaned, vacuumed! I highly recommend this shop for high-quality auto repair. I need to add that they did all the settling with the insurance company, releiving me of that hastle. read more

Let me tell you something bubba! This place is great they don't play around they don't throw you any loop holes they're always honest, and they back their word when they say they're gonna provide great work. They have a team of awesome people staff is always there to help with any questions and they go beyond your expectations of what you think your car should look like when repaired. Highly recommend this company read more

Tina and Adrian were wonderful and I am very pleased with their work!!!

I can't brag enough on the Team of professionals at K & M! Although the greeting / intake staff as a whole are superb, Tina has always recognized my voice by phone, as well as worked tirelessly with the shop in addressing my questions, concerns, and ensured I was completely satisfied! Will also made himself available to review my pickup, address questions, and took extra time to explain processes that considered my perspective. Finally, Kyle has been behind the scenes in some cases, wrestling with Insurance coverages, making the cases for returning my vehicles to factory specs, with a look usually only found in showrooms while they were new! read more

Profession and wonderful staff that helped and answered all questions that I had in a timely manner. Super friendly and met all of my needs. Took care of anything and everything that I needed. I am super thankful for the great service that they provided ! read more

Recently worked with Tina at K & M after wrecking my Honda. She was very knowledgeable and guided me through the insurance process. Highly recommend K & M and Tina! read more

Tina and the staff went well above and beyond to help me understand the entire process. This was the first time I had to deal with insurance for an accident and they made me feel comfortable and confident. I will continue to use them for anything I can and also recommend them to everyone who asks! read more

Having had other experiences with auto body work in the past I was skeptical of the promise that my car would look like it did when it came off the showroom floor. But, as they are the only certified VW body shop nearby my home, I went ahead and scheduled the service. The results not only met my expectations but exceeded them. The car's rear bumper looks like it actually came on the vehicle and I would have no clue it wasn't the original bumper if I didn't know better. But better yet that interactions with the employees in support roles was not only easy but pleasant. I can't give these folks enough kudos for the great work they do. You might pay a little bit more but you get your money's worth and then some! read more

They made the car look like it came rt off the showroom floor! Highly recommend if you want it back to factory spec!

Very satisfied with their work!! Had a Porsche I was nervous to get repaired because I thought it would be impossible to return the car to its original condition. Luckily K&M is a certified Porsche OEM shop and fixed the car to its original glory if not better than before! Very customer service oriented and helpful with all questions. They also did an extra service and helped me navigate the insurance companies' BS. Would recommend to anyone that wants their repairs done to a high standard!! read more

The folks at K & M are outstanding! The work they did on the two vehicles I brought to them was flawless. It may take a while to complete body work, but both of my vehicles were black and to refinish or finish black cars is not easy, and takes time. The results are having cars that look brand new and in my opinion that's the most important thing a body shop can do - restore your car to it's best. Both times I've worked with K & M I was extremely impressed and I give them an excellent review and I highly recommend them. read more

Be very careful when dealing with these people. They are very dishonest they will trick you with their estimates. Gave me an estimate then gave me a final bill fir over double the estimate. After talking with several adjusters they have a reputation for that. These guys are as crooked as they come read more

They did an outstanding job repairing my car, it looks better than new. I was very impressed with the attention I was given and the way they kept me informed through out the process. read more

K & M recently did a wonderful job repairing my BMW. Their staff was courteous and helpful during the entire process. My car looks great and they were even able to complete my vehicle 2 days ahead of my promised delivery date. read more