**Caliber Collision Review: Exceptional Automobile Repair Service** I recently had the opportunity to experience the services offered by Caliber Collision, and I can confidently say that they provide some of the highest quality automobile repair available. From start to finish, my experience was marked by professionalism, efficiency, and a commitment to customer satisfaction. **Customer Service:** Right from the moment I walked through the door, I was greeted by friendly staff who genuinely seemed to care about my concerns. The intake process was smooth, and they took the time to listen to my description of the issues with my vehicle. Their knowledgeable team answered all my questions and provided clear explanations about the repair process, which immediately put my mind at ease. **Quality of Work:** The repair work itself was nothing short of impressive. Caliber Collision uses state-of-the-art technology and high-quality materials, ensuring that every repair is not only effective but also long-lasting. My vehicle looked as good as new once the work was completed. They paid attention to detail, making sure that the paint matched perfectly and that all components were restored to their original condition. I was particularly impressed with how they handled some minor dents and scratches; they truly worked magic! **Timeliness:** Caliber Collision promised a specific timeframe for my repairs, and they delivered on that promise. I appreciate businesses that respect their customers' time, and Caliber Collision certainly does. They kept me updated throughout the process, so I was never left in the dark about the status of my repairs. **Warranty and Assurance:** One of the standout features of Caliber Collision is their commitment to quality assurance. They offer a lifetime warranty on their repairs, which speaks volumes about their confidence in the work they do. It gives customers peace of mind knowing that if any issues arise post-repair, they will be taken care of without hesitation. **Overall Experience:** In summary, my experience with Caliber Collision exceeded my expectations. Their combination of top-notch customer service, high-quality repairs, and timely execution makes them a leader in the automobile repair industry. I would highly recommend Caliber Collision to anyone in need of vehicle repairs. It's refreshing to find a company that prioritizes quality and customer satisfaction, and I will certainly return for any future needs. Thank you, Caliber Collision, for restoring my vehicle and providing such an excellent service! read more

SHANE @ CALIBER IS MY HERO!!! I was in an MVA on 9/12 and have been driving a rental ever since. Last weekend, the rental, a 2019 Ford Expedition MAX, ATE my phone! Yes, you read that right...it INGESTED my smart phone!! We tore the car apart on Saturday, couldn't find it. Tore it apart again on Sunday, couldn't find it. Took it to one Ford dealership, where a kind sales rep tried to find it - no luck. On Monday, I took it to Enterprise and told them where the phone was (on the center console) and where I felt it was (INSIDE the center console). They were less than helpful, and told me to take it to another Ford dealership, the one that handles their fleet. So I went and they said to bring it back on Tuesday, first thing, which I did. The service guy was in it for 45 minutes and said the entire console and dash would have to be pulled .....to the tune of $680!!!! Seriously?! Like I have that?! Yeah, NO. Called Enterprise and said you told me to bring it here, authorized it, so.......Nope. They weren't going to pay for it. Contacted another body shop and they told me it would be about $350, which I also didn't have. Then I called the insurance company and told them I wanted it covered under the initial loss claim, since I wouldn't have been driving this land barge if I hadn't been run off the road. Nope...no go. Then, I get a call from MY insurance guy, Brendan. "Go to Caliber Collision in Burke. See Shane. See ONLY Shane." Ok, so, this morning, off to Caliber I went, and found Shane. And TEN MINUTES later, I had my phone IN MY HAND!!! It took him less than five minutes to detach one panel, undo one bolt, and reach in to grab my phone!! I couldn't believe it!! What I was told would take more than half a day and would cost me no less than $350 took TEN MINUTES and Shane REFUSED payment!! I mean, who does that?!?! I couldn't let it end at that, so I treated the entire shop to a pizza and chicken poppers lunch to show my appreciation.... And you'd better believe, my car, my husband's car, and in 3 years, my daughter's car will ONLY go to Caliber Collision in Burke, VA for ANY non-mechanical work that needs to be done. We've found our go-to shop and our go-to guy!! Shane Foster, you're a ROCK STAR!! read more

I recently took my car to Caliber Collision in Burke for rework, and I couldn't be happier with the service I received. From the moment I walked in, the staff was incredibly welcoming and professional. I especially want to highlight the General Manager, Adam Wortman, who went above and beyond to ensure my satisfaction. My car had numerous paint defects from a previous repair at Falls Church Autobody, and Caliber Collision managed to restore it as close to factory condition as possible. The difference is astounding! They truly exceeded my expectations in every way. What sets Caliber Collision apart is their honesty and customer-focused approach. Adam Wortman provided a thorough and honest assessment of my car's condition, prioritizing my needs over profit. His genuine concern for the customer's perspective is rare and much appreciated. This experience taught me a valuable lesson: always choose a non-Geico's direct repair affiliated shop for quality repairs. Caliber Collision in Burke is a testament to this. If you want exceptional service, honesty, and your car restored to perfection, this is the place to go. Thank you, Caliber Collision team, and a special thanks to Adam Wortman for your outstanding service! read more

I was rear-ended in a 4 car collision on 95N. My car needed a lot of work. Caliber collision in Burke on Sandy Lewis drive did an excellent job fixing my car and keeping me informed. My estimator was Sidney Rousey and his professionalism and performance was outstanding. Sidney kept me informed on a regular basis regarding the progress, as a lot of work had to be done. Caliber linked me up with a rental car from Enterprise quickly. Sidney took extra time with me assessing the damage and providing expert advice. The vehicle was returned to me in great condition and they even took the time to clean the inside and the outside, even areas that were not involved in the accident. Thank you again for amazing service. read more

Caliber Collision in Burke, VA made it very easy for me to get an appointment. When I showed for the appointment with my car, they were prompt, efficient and very polite. I had a scratch that there was no way I could attempt to fix myself. They took the car into the garage to look at it closer. Within 10 minutes, the rep who was helping me, Sidney, had my car out of the garage. Rather than giving me an estimated cost, I found they buffed the scratch right out. Didn't charge me a dime. No one would have been able to tell that there was ever a scratch. THAT is service. So glad they are in my vicinity. Thank you, Caliber Collision. I won't use any other body shop in the future. read more

Came for repair work after referral by USAA. Everyone I dealt with was courteous and friendly. The estimator walked me around the car carefully and thoroughly. The estimate was fair and USAA approved it. The work was completed sooner than promised. When I inspected it, I couldn't find any evidence of the original scrapes. Caliber had done a terrific job of repainting the damaged area. I was also happy with the convenience of getting a loaner car at the on-site Enterprise dealership. The Enterprise people were also quite friendly and quick. read more

Staff were collegial and very friendly. They went over and above my expectations repairing my classic car after it was damaged by an irresponsible millenial traveling too fast for conditions. The paint matched perfectly, which I did not expect as the car is 16 years old and faded from sun damage. The timing estimate was met, the insurance covered everything they promised, and the car is in top condition once again. Thanks Caliber for great service and a repeat customer. You earned it. read more

We've had several of our cars repaired at Caliber in Burke recently and have complete trust in them. They are recommended by Amica Insurance which is a testament in itself. I commented to Sydney how the new paint matches the original paint perfectly and he said their painter is an artist. Repairing our Audi took coordination with Amica and the Audi dealer and Sydney did a great job keeping us informed of the next steps and what to expect. read more

Thank you for giving me a platform to express my gratitude. The team at this branch is AWESOME....you can feel the warm coziness feeling of love there. My car came back to me looking like new. From the looks of things, I could definitely tell it was TEAM effort to get me back to point A. I just want to say Thank you to all from the bottom to the top for all you do to keep families on the road. Especially, mine! Connie read more

I went into this office with what I thought was a minor scrape. I was greeted immediately. After speaking briefly with the receptionist a gentleman by the name of George stepped up. He asked to take a look at my car. George returned within minutes and told me the damage to my car was minimal and they had fixed it while I waited. This is customer service that brings people back. I will spread the word. read more

This shop was recommended to me through my insurance company, Geico. Honestly, I could not be happier with their recommendation. Caliber Collision went above and beyond, not only to make things right with my vehicle, but to put my mind at ease with frequent communications ensuring me a smooth process over-all. They were a breath of fresh air compared to what I am used to at other area body shops. read more

I cannot be more pleased by the customer service Melissa provided for repairs done to two of my cars. She followed up, presented options to choose from, and went the extra mile to ensure the job was done right. I highly recommend this Caliber Collision location. -Andy read more

Caliber thank you so much for making this trying time..easy for me. From the time I walked in the door..the red carpet was rolled out. I will refer my friends and family in the event that Life happens to them. Thanks again!!! Keep up the great work!! R. Chandler read more

I highly recommend this shop! They repaired my vehicle in a timely fashion and the quality of work was excellent. I highly recommend, Kelvin Matthew. He was very knowledgeable of what my vehicle needed and was excellent with keeping me updated. read more

Kenneth Coleman was incredibly helpful and engaging when he helped repair the front bumped of my car after my brother had hit it. Him and the entire crew had me in and out of the shop within an hour! Would highly recommend!! read more

Had my F-150 fixed here as they are Ford certified and they did a great job. Kept me updated and even detailed it after they fixed it. The truck came back to me looking better than it did when I dropped it off. Thanks! read more

I highly recommend the Burke service center. The team there was exceptionally responsive to my questions and very thorough in their work. I was kept appraised of all transactions and never felt out of the loop. read more

If i could give 10 stars I would. Friendly staff and they really went the extra mile to make sure that I was satisfied. Thank you for making an otherwise awful experience a good one! read more

I had a rear end hit through Progressive. I had a smooth transition, as far as dropping off my vehicle and getting into a rental. Great customer service and work! read more