Place came highly recommended and I am beyond let down almost 2 months in the shop after being…read moremoved from the last one I've been told 3 different reasons why the car isn't ready and is taking extra weeks at a time extra , supposed to get back today and very predictable it's not ready damage at last shop was quoted under 5 thousand Tom and Ed's quoted almost 9thousand you almost think they are damaging the cars themselves due to negligence or incompetence Gerald has a terrible attitude front desk wasn't any better how this place is open is a shock to any series business highly disappointed and made sure to tell everyone I know to never come here

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services

I had a last minute service where I needed to get my side mirror replaced. The owner told me to…read morecome in and replaced it without a problem. Very fast and professional service. I would definitely recommend.

I accidentally scraped my Toyota Highlander pulling into the garage. I took it to Hiratas Body…read moreShop in Lowell and I can't believe what a great job they did! My car looks brand new! I never write reviews but I have to give Dave Hirata pat on the back for this. Great job!

My daughter took her truck there and got an estimate last October to get damage fixed to her…read morevehicle. She saved the money up to get the work done and took it back in again in April to see if the quote was still good. They did a new estimate and the quote had changed a bit, but that was okay. We called there to make an appointment to get her truck in to be repaired. They said somebody would have to call us back to schedule. We waited over 2 weeks. Nobody called. So we called again, and once again, they told us that somebody would have to call us back. And it's been about 3 weeks, and nobody has wver callwd us back. Horrible customer service. Apparently, they don't need the work or want it. So, we have chosen to take our vehicle elsewhere.

Mother Nature decided to have a bad day and the neighbors tree ended up on my car shattering the…read morerear window and major dents in the roof. I brought it in to John he took a look and said no problem. In a matter of days my car was ready for pickup was it perfect No my roof has a few little dimples but he kept it in my price range. I gave him a copy of the quote I was given by Safelite for the repair of the window. Well he did it for a lot less and popped out the dents. Once again John came to my rescue he is the only one I trust with Body Work

John is a great person and won't cheat you . He understands the insurance part and will help you if…read moreneeded . He did a fabulous job on my truck

Every single step of the way was so professional! From the day that I brought my vehicle in for my…read moreestimate, I was informed via text every few days on the progress of my repairs. Linda, Ed and Eddie were all very friendly and I felt super comfortable as a female there, as some places in the past preferred to deal with my husband. My first experience using them will definitely bring them high recommendations and they will forever be my go-to collision center should we ever need anything in the future. Thank you all so much for the meticulous work and the professional service!!

Phil's is hands down the best collision center around. Eddie is great with communication throughout…read morethe process and the whole staff is friendly. They do great body work and we will be back if ever needed.

I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

Yelp does not seem to let me edit reviews. But public needs to know things. I still believe…read moreRichardson has good cars and I still believe Gary is an excellent man of great integrity. I recently had a car purchase that did not turn out way Gary or I wished it to. Things happen and Gary and I discussed this before he left for vacation. They are in the process of buying it back but that has been a very uncomfortable feeling. They have my keys, they have the truck, they asked me to not cancel insurance. I do not have any receipts from them, they Have over $9,000 deposit. They did call my insurance at my request and my insurance to let them know they are in the process of paying it off, and once they have title I will be refunded all my investment. I just wish they gave that in writing. I do trust them but again, I feel it is not professional to not supply me with some kind of paperwork but I know they took have to protect themselves. They said to go cancel my plates but I can not even do that without proof from them I no longer own vehicle. They needed to tell me wait to do that too. All other dealers if a car has been turned in cause of excess mechanical issues or change of mind have always provided paperwork stating they took posession of car . I have never heard of me having to keep the insurance until they have title when they have the car not me. I know if Gary were in town this would be handled in a bit more respectful calm caring way with a better paper trail for all , not just for them. It is clear they do not want me back as a customer, is how I being made to feel at this time. I still believe they have good cars and they do their best to check them out. I know they put much into them to have them safe on the road. Cars can have issues. and they were great to respect that fact with this one after many attempts to make it right. I wish I could just give a neutral status and truly that is what it is until I have all my money back. This is a simple paperwork hell and I think it is new for all of us... so just be sure you have any car you purchase from any where checked out. Gary's team is great but these cars these days are computers, so even the greatest of techs can not predict what unfolded with this one. The crazy glitches with this one may or may not have been found out. They do rock for the fact they are purchasing it back and making me whole again. I just can not give the 5 stars I orginally did cause there has just been a bit of unease in this paperwork trail and waited return of my money. And again, they made a huge exception so I am sure it is just protocol to protect all. I have Much gratitude for them. Much more peace will be when I have the large investment back. Just sad I am made to feel they do not want me back. :( .. And it may just be till this mess is cleared up and maybe my expections or hopes are truly too high for the price range my budget is. Still give them a chance cause they do have integrity... just need to work on paperwork trail and communication a bit on these unique issues. But we are all learning thru it together, It is a lesson for us all. And they are doing well considering. I am just sad it did not work out cause it is a very beautiful truck. Gary and his team strive to get the best for the price range. Hope my honest reviews help you choose the best dealership to help you find the best car. Gary's group may still be it for you. I hope so cause inspite this paperwork hell and delay they still rock. In great gratitude they are of integrity!

Took a ride out to Kennedy to look at a Mazda CX90 that she really liked dealt with John Moore he…read morewas great showed us that car and a bunch of others.She decided on CX90 that talked with us about all our options no pressure when we said we were going to lunch to think it over called them after lunch and went back to finish from John to everybody after was a great experience.

Thanks to John for the wonderful experience of buying my first car, a 2018 Volvo S60. John was an…read moreincredible person to work with when purchasing the car. He answered any and all questions and helped with any concerns that I voiced when asking about purchasing my car. I would definitely recommend Kennedy Mazda to anyone looking to purchase a vehicle. You guys are truly a blessing in disguise, and I cannot express my gratitude to you guys enough. Thank you!

Took my Mitsubishi Outlander to Bragg's to get a splash shield fixed and honestly wasn't expecting…read moremuch, but these guys surprised me. Fair price, no BS, and everyone I dealt with was polite and professional. Hard to find a shop like this anymore. Will definitely be back for their great service. Shout out to Randall who is the consummate professional.

this place will rip you off. Randall won't give you an honest opinion. He said he was an honest man…read morebut told me my car only worth 5000 after the repair, and told me it will cost me 5000 labor costs only and a total 8k - 12k to fix my problems. 12k to fix something worth for 5000? And ask me to need to pay him 800 for doing the exact estimation. 800 only for the estimation. Also will take another 4 weeks to fix the car. I ended up fixed it for 4500 somewhere else.